Customer Reviews for Soucy Auto Repair & Auto Electronics
(U-Haul Neighborhood Dealer)

176 reviews

212 Bangor St   Houlton, ME 04730

(207) 254-4773

Hours

  • Monday–Wednesday
    7 am - 11 am / 12 pm - 4 pm
  • Thursday–Friday
    7 am - 11 am / 12 pm - 5 pm
  • Saturday–Sunday
    Closed

Services at this Location:

Contact Us

(207) 254-4773

212 Bangor St
Houlton, ME 04730

Services at this Location:

Hours

  • Monday–Wednesday
    7 am - 11 am / 12 pm - 4 pm
  • Thursday–Friday
    7 am - 11 am / 12 pm - 5 pm
  • Saturday–Sunday
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

CODIE B. 
Rating:
5.0

Customer did not leave a comment.

gary C. 
Rating:
3.0

They did not mark our Uhal as returned until Uhal emailed me and I called them. It was taken care of right away, but caused a bit of stress and anxiety when the email was received.

Carol M. 
Rating:
2.0

Customer did not leave a comment.

Kathy L. 
Rating:
5.0

Very friendly.

CHARLES C. 
Rating:
4.0

Customer did not leave a comment.

Herbert S. 
Rating:
5.0

Customer did not leave a comment.

Karen C. 
Rating:
3.0

Customer did not leave a comment.

Darren B. 
Rating:
5.0

Customers be sure you check where you are picking up your rental prior to arrival. I didn't and had to travel 50 extra miles to get my rental. Not the locations fault. U-haul's fault.

Donald M. 
Rating:
5.0

Customer did not leave a comment.

Mark T. 
Rating:
5.0

Customer did not leave a comment.

CRAIG B. 
Rating:
3.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth H. 
Rating:
5.0

Customer did not leave a comment.

Mark J. 
Rating:
5.0

Customer did not leave a comment.

DEREK W. 
Rating:
5.0

very friendly, easy pick up/drop off

STACEY E. 
Rating:
5.0

Customer did not leave a comment.

Jennifer W. 
Rating:
5.0

Danny Soucy is great! Always friendly and helpful. He's our go to guy for U-Haul.

Todd J. 
Rating:
4.0

Very friendly!!

Michael L. 
Rating:
4.0

This particular experiance was exceptional in my opinion. I left the vechiel swept out, just like I did with my previous U-Haul rentals. Only this time it was acknowledged that I left it clean. The guy at the counter at this location was very friendly and helpful. All representatives should be as helpful and as curtious as he was.

Cindy J. 
Rating:
2.0

I got there could not get key out of lock box waited two hours before we got key truck was covered in bugs on front of truck and front window and no washer fluid

Andrew S. 
Rating:
5.0

Very good experience. We will use this. place again for your moving need in the future.

Nelson J. 
Rating:
5.0

Mr. Soucy is a wonderful, kind and helpful man. He made the experience very easy for me. I had never rented a U-Haul before and he gave me all the information and help I needed.

ALTA R. 
Rating:
5.0

Nothing Everything was as it should be

Skip C. 
Rating:
3.0

Customer did not leave a comment.

Skip C. 
Rating:
2.0

I was contacted the day before pick up saying that I had to drive an hour to a different location to get the vehicle. When I called to arrange pick up, we agreed on 11:30. I arrived before 11:30 and nobody was there until after 12. I still had to drive an hour home, pack the truck the rest of the afternoon.

Nathan D. 
Rating:
1.0

Idiot gave the rental truck to an old woman and left me high and dry. Wasted 3 hours of time.

James D. 
Rating:
5.0

Excellent service

christine P. 
Rating:
4.0

Customer did not leave a comment.

Mike B. 
Rating:
5.0

Very professional and knowledgeable folks. I would use them again without question.

BRUCE B. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL T. 
Rating:
5.0

I knew that the facility would not be open. I did everything online ahead of time to be ready. I Could not get online system to work properly and was at the location for over one hour!!!! I talked on the phone to 5 different people at UHaul. It was a horrible experience. Finally, a representative ended up verifying my identity and told me the code to the key box. All this time I was paying people waiting to load the truck.

judith B. 
Rating:
5.0

Nothing! Staff and management went out of their way to make my experience as smooth as possible.

THOMAS B. 
Rating:
5.0

Nothing, Dan Soucy is a top notch rental agent.

ALESSANDRO C. 
Rating:
5.0

Customer did not leave a comment.

DANIEL G. 
Rating:
4.0

Customer did not leave a comment.

JENNIFER W. 
Rating:
5.0

Customer did not leave a comment.

KENDRA ELIZABETH K. 
Rating:
5.0

Customer did not leave a comment.

CATHY S. 
Rating:
5.0

Customer did not leave a comment.

BEN P. 
Rating:
5.0

Customer did not leave a comment.

ERIC M. 
Rating:
5.0

Very helpful staff, everything clean and ready on time. Easy check in and check out.

MARK G. 
Rating:
4.0

Customer did not leave a comment.

Philip G. 
Rating:
5.0

Quick/ hassle free experience

CHARLES S. 
Rating:
5.0

This is a garage to work on cars, I dropped it off early because being called into hospital for emergency we are staff there. But I know them personally and they are wonderful hard working people just like us. And I would always do business with them u hall or car repair

glenn W. 
Rating:
5.0

Customer did not leave a comment.

Tracey T. 
Rating:
5.0

Great service! Your top of the line when it comes to moving.

JOSEPH P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

IVAN M. 
Rating:
5.0

Customer did not leave a comment.

EDWARD W. 
Rating:
5.0

The pick up location was helpful and laid back. There was no rush, pushes, hassles, or inconvenience. The staff was friendly and eager to make one feel welcome. This was my second experience with them and both times left me glad to have done business with them.

RALPH J. 
Rating:
5.0

Excellent, will use them again

CHRISTOPHER M. 
Rating:
2.0

Customer did not leave a comment.

BILLY S. 
Rating:
5.0

Customer did not leave a comment.

CLAY H. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY D. 
Rating:
5.0

Customer did not leave a comment.

CORY E. 
Rating:
2.0

After being told at the last minute that uhaul was changing my reservation I went out of my way to pick up a truck and had to wait over an hour someone to show up putting me behind schedule and missing an appointment

TAMMIE C. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN B. 
Rating:
5.0

Customer did not leave a comment.

GARY C. 
Rating:
5.0

Customer did not leave a comment.

GARY C. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY D. 
Rating:
5.0

THIS location was great

Ehren Y. 
Rating:
3.0

I dropped the truck off at this location on October 3, 2020 at about 2:30 pm. There was no street number on building and if it hadn't been for a U-HAUL trailer setting off to the side I wouldn't have known that I had the right place. No one was around even though my understanding was someone would be there until 5:00pm.

JOSEPH F. 
Rating:
5.0

Customer did not leave a comment.

STANLEY L. 
Rating:
5.0

Customer did not leave a comment.

STEVEN B. 
Rating:
5.0

Customer did not leave a comment.

Tania G. 
Rating:
5.0

Great folks!! No improvement needed!! Very accommodating!

Jayne P. 
Rating:
4.0

Clean the truck!!mine was dirty and trash everywhere...

Tammy S. 
Rating:
5.0

Customer did not leave a comment.

Karen C. 
Rating:
1.0

The guy tries to fix our order and said he could not. Never again will I use U-Haul.

JORDAN DANELLE G. 
Rating:
3.0

Dirt parking lot with many water filled potholes. Limited parking. But location is friendly and convenient.

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

CURTIS J. 
Rating:
4.0

The proprietor of this location is a friend. The location is good for northern Maine, but would probably earn fewer stars elsewhere due to dirt parking lot and limited customer parking due to garage's work load. Staff is friendly and helpful.

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

EDWARD W. 
Rating:
5.0

Dan is always so helpful and accommodating. We really appreciate him!

Joshua F. 
Rating:
5.0

Customer did not leave a comment.

Sam A. 
Rating:
3.0

Customer did not leave a comment.

Paul I. 
Rating:
2.0

Prices are too high, I left more gas in the truck than what I left with and didn't get a reimbursement, I optd out on insurance but got charged for it anyway. Over all not such a good experience.

Lawrence H. 
Rating:
5.0

Dan has been wonderful about accommodating me and my needs. Super friendly and efficient. Very grateful for him.

Hilary E. 
Rating:
4.0

Please have 2 employees lift larger trailer tongues to prevent back injuries.

Robert L. 
Rating:
3.0

Uhaul was not clean, did not get dollys the owner was very rude and disrespectful.

Robert J. 
Rating:
1.0

Was charged $57 extra just at this location and $20 extra at a second location for the trailer. Whomever called and let me know this location didn't have both pieces of equipment I needed had us drive 60 miles out of our way to get the trailer. They said we'd get an extra 100 miles. Nope ended up being over by 30 miles.

Kenneth C. 
Rating:
3.0

Customer did not leave a comment.

Smith F. 
Rating:
5.0

Customer did not leave a comment.

Kelly J. 
Rating:
5.0

Customer did not leave a comment.

Lynn S. 
Rating:
5.0

Customer did not leave a comment.

rebecca R. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

ANGELA G. 
Rating:
5.0

More equipment

ryan B. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Very friendly , smooth transaction truck was in great condition!!

Diane L. 
Rating:
5.0

Make sure u can drop it off at another location closer to ur move. I had a hard time & couldn't drop it there

PATTY D. 
Rating:
1.0

No walk through done. Gas was way less than what was noted on the paperwork. When we returned the truck we filled the truck with more fuel than was in there but due to the fact that this company lied we lost 30.00 plus dollars in our deposit. Completely unfair to us.

HEATHER R. 
Rating:
4.0

Customer did not leave a comment.

Todd B. 
Rating:
3.0

Customer did not leave a comment.

Brian G. 
Rating:
5.0

Friendly and customer service was excellent. Very impressed with service went above and beyond normal rental experience. Thank you. I will recommend location to friends and neighbors.

LINDA M. 
Rating:
3.0

make aure the vehicles heat works. this unit did not and it was a cold rainy day and only cold air would blow out when even off

ANTHONY C. 
Rating:
5.0

Login was absolutely wonderful and helpful. I would recommend this location to everyone!

Genevieve M. 
Rating:
5.0

Customer did not leave a comment.

Ricky G. 
No reviews have been submitted for this location.

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