Customer Reviews for Sound Storage of Lynnwood
(U-Haul Neighborhood Dealer)

Rating:

5.0

Seamless

Rating:

5.0

The lovely lady at the front desk is amazing! Only thing that could make it easier was all the steps to rent a truck; the couple in front of me took forever.

Rating:

5.0

Just great.

Rating:

5.0

NA

Rating:

3.0

This was the drop off only and again the person who helped me again was not rude but certainly not friendly or inviting.

Rating:

5.0

Very nice and efficient staff and great equipment. Would rent here again.

Rating:

4.0

When applying the brakes the truck would pull to one side, need ball joints replaced. Dirty inside. Had absolutely no power, even when empty. Penske here I come!

Rating:

5.0

Clerk was very friendly and helpful. :-)

Rating:

5.0

Customer service by Philip was outstanding

Rating:

5.0

This is the first time someone is so nice, polite, respectful, friendly and amazing at a uhaul store. Rachel is the best, thank you very much for everything.

Rating:

5.0

Service was great at this location. 15' truck was the cleanest I've seen from my entire uhaul experience.

Rating:

5.0

The staff is very helpful. They made the whole process easy and quick.

Rating:

1.0

I have submitted and claim and I am waiting to hear back from management. This location stated multiple times they are in no way affiliated with Uhaul

Rating:

5.0

Excellent service from Rachel who was knowledgeable and gave great advice to make the most of my time with my rental truck. Truck was clean and worked perfectly. Big thanks to Rachel for a great experience!

Rating:

5.0

Great customer service and easy check in process!

Rating:

4.0

the clock on the dashboard was an hour off, so we thought it was later than it actually was. I would recommend making sure the clocks get changed when necessary.

Rating:

4.0

The online experience was horrific. The fact that I was able to schedule for one location, then without being asked if it was OK, be moved to a different pickup location is ludicrous. I shouldn't have to talk to three people to secure the correct rental when using the online option. However, the personal experience from Gurgen, the Asst Manager, helped make an otherwise difficult day much easier. He was friendly, helpful, informative, and reassuring. When we had a glitch with a refund he explained what has happening and helped ensure I felt comfortable with the outcome. For that reason I'll go back to that location if needed.

Rating:

3.0

Allow the renter to have the furniture padding bag and the two-wheel truck removed for a given rental. I rented the *whole* truck and was not pleased to find those items present and unremovable (without being charged for their use).

Rating:

3.0

Very poor uhaul customer service. Very long telephone wait times. They lie about the size of their trucks. I rented a 15ft truck which clearly stated online "Inside dimensions: 15' x 7'8" x 7'2" (LzxWxH)" but was delivered a 12ft truck with inside bed length 11'9"

Rating:

4.0

Good customer service! The only downside was the dolly I reserved was not available but they did resolve the problem!

Rating:

2.0

The truck was absolutely disgusting! Strong mold smell, my fingers stuck to the steering wheel, the inside of the odometer glass is totally fogged over with either mold or condensation. When I reached my destination I had to spend a half hour cleaning and sanitizing the truck. We are in a pandemic! This truck was a breeding ground for Covid 19. I also have an allergy to mold by the time I drove 1.2 miles I was having a hard time breathing. I took pictured of the 2 rags I used to clean the interior, they are both black with the crud I cleaned up. This truck was a hazard and put my health in danger. The truck also idles very rough, needs a serious tuneup. The only good thing about this experience was the guy at the counter was nice. Otherwise I would have given 1 star.

Rating:

4.0

The app pickup was under par...took 15 minutes to go through the approval process and still found out that it wasn’t completed. The check out process wouldn’t upload pictures and took another 15 minutes to check out.

Rating:

5.0

The online pick up process was a pain. I’ll just visit the store next time.

Rating:

5.0

Need to keep maintenance up on all the vehicles RPM are running awful high in this vehicle....

Rating:

5.0

It seemed the truck could use a tune up.

Rating:

1.0

This location only has mobile checkin. I could not get the app to work, then the girl working the counter made me wait outside in the rain and cold while she waited on another customer. She then gave me an attitude about how "the app works for everyone else." Also, I forgot to check how much gas was in the truck before, but it was almost kn empty when I was done, and I'm sure I didn't use 3/4 of a tank. So, I put $75 worth of gas in it. I can chalk the entire experience as a lesson learned to a) check the gas before I leave the facility, and b) never use this facility again.

Rating:

1.0

I had reserved a Pick-Up truck and called the location to confirm. Hours later, I receive an email that says I won't have a pick-up truck and instead, the 15' truck. In addition, the cost per mile went from $0.99 to $1.39. The fact that the email was sent so late, I didn't have time to re-book somewhere else and got stuck paying an extra $20 or so. I'm expecting a call back from U-Haul after this review or I will call and get an adjustment. Thanks, Ritesh

Rating:

4.0

The website allowed me to choose options that weren’t available at this location. The employee was kind and did his job well, but had way too many problems with the computer. When I arrived, my phone said that the website was down. Overall: employees great! Truck average. Technology very poor.