Customer Reviews for Sound Storage Of Mill Creek
(U-Haul Neighborhood Dealer)

268 reviews

4012 148th St SE   Mill Creek, WA 98012

(425) 948-1877

Office Hours

  • Mon-Sat: 10 am - 5:30 pm
  • Sun: 10 am - 5 pm

Services at this Location:

Contact Us

(425) 948-1877

4012 148th St SE
Mill Creek, WA 98012

Services at this Location:

Office Hours

  • Mon-Sat: 10 am - 5:30 pm
  • Sun: 10 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very helpful employees

SUSAN S 
Rating:
5.0

Customer did not leave a comment.

ANTHONY M 
Rating:
5.0

Customer did not leave a comment.

CAROLINE C 
Rating:
5.0

Customer did not leave a comment.

STEPHEN J 
Rating:
5.0

Our experience was fast, friendly and efficient! Grateful for the wonderful customer service.

LORA B 
Rating:
5.0

Customer did not leave a comment.

Ashok A 
Rating:
4.0

Business opened on time, staff was professional, polite and informative, location was convenient - will rent again from this agent.

Jeffrey H 
Rating:
4.0

Customer did not leave a comment.

JOHN N 
Rating:
5.0

Customer did not leave a comment.

PETER G 
Rating:
5.0

Customer did not leave a comment.

PRIYANK P 
Rating:
5.0

Very friendly staff! Great experience.

Kaustubh K 
Rating:
5.0

This is a great location! Clean, delightful workers and helpful. The truck was spotless. Lots of supplies inventory for moving.

CARROL S 
Rating:
5.0

Customer did not leave a comment.

KAITLYN J 
Rating:
5.0

Customer did not leave a comment.

PRIYANK P 
Rating:
5.0

Customer did not leave a comment.

STEVEN P 
Rating:
5.0

No extended rental period not indicated. Slight hardship

THOMAS V 
Rating:
5.0

Thank you so much for smooth rental experience! I love this location near by where I live!

KYU L 
Rating:
5.0

Customer did not leave a comment.

KAREN Q 
Rating:
5.0

This location was a blessing. I had issues picking up a U-Haul at another site and this location saved the day

KENDRA D 
Rating:
5.0

Customer did not leave a comment.

JOHN M 
Rating:
4.0

Customer did not leave a comment.

JOHN K 
Rating:
5.0

The online rental process was confusing and wanted to send me to the wrong location for truck pick up, but once I called and actually talked to someone everything went great. So my advice is to call to rent….

Charmen S 
Rating:
5.0

Customer did not leave a comment.

Ignacio M 
Rating:
5.0

Polite, kind, friendly and customer focused staff. I would highly recommend.

MACIEJ S 
Rating:
5.0

Customer did not leave a comment.

Christopher P 
Rating:
5.0

Nothing that I can think of.

Andrew F 
Rating:
5.0

Customer did not leave a comment.

Edward B 
Rating:
5.0

It would be great to have a van option pick up here! The two sizes are a bit too big

Clorae B 
Rating:
5.0

The customer service rep was professional, charming and efficient. She got me in and out quickly and did a thorough job explaining to me my options and how to properly check the vehicle back in upon completion. I have rarely ever had such an experience go so smoothly or be so enjoyable. The Mill Creek location at 4012 148th St SE is outstanding and your home office should give whatever recognition for excellent customer service you have to that branch.

MATT D 
Rating:
4.0

Good service, friendly staff.

Yi Z 
Rating:
5.0

Customer did not leave a comment.

David L 
Rating:
3.0

Personnel at this location was helpful but my issue is with Uhaul. I've rented from Uhaul for years but recently Uhauls website I select a truck that's says it it available and guaranteed at a location...then like clockwork, hours later I get a text saying it's not available. It's happened to me 4-5 times in a row. So frustrating. Website is far from accurate.

MARK G 
Rating:
4.0

Customer did not leave a comment.

Maxim R 
Rating:
4.0

Customer did not leave a comment.

Michelle E 
Rating:
4.0

Customer did not leave a comment.

Rakesh K 
Rating:
4.0

Lady that was working at the desk was very helpful

Tom H 
Rating:
5.0

Friendly and efficient.

Milton L 
Rating:
5.0

Customer did not leave a comment.

Kirsten W 
Rating:
1.0

They charged for the fuel even though the vechile was returned with the required fuel. Customer have pictures of the fuel gauge and gas station receipt. This location is not being helpful at all.

Devesh j 
Rating:
5.0

It was easy to check out and return the U-Haul dolly. Only being 7-10 minutes from my house was an added bonus. I appreciated the extended hours (i.e. they close at 6 pm versus 5) which worked out great for me. Check out was seamless. Would use and recommend in the future.

Mary C 
Rating:
5.0

Customer services top notch, took care of me right awayand efficient.

Shirl S 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M 
Rating:
5.0

Love it at Sound Storage. Tamara, Lisa and the others go out if their way to exceed customer satisfaction. Thank you!

Sherry M 
Rating:
5.0

Customer did not leave a comment.

Amy B 
Rating:
5.0

Customer did not leave a comment.

Masazumi F 
Rating:
5.0

Customer did not leave a comment.

DENALI S 
Rating:
4.0

Customer did not leave a comment.

Marcos D 
Rating:
5.0

Customer did not leave a comment.

Anna G 
Rating:
5.0

The front desk lady was super awesome in helping me through renting process. I literally loved her service. Thanks you so much!!!

Vinod S 
Rating:
5.0

Customer did not leave a comment.

Kyu L 
Rating:
4.0

Great location. For this location to be ideal, I wish it had a bit better parking for bigger equipment as for less experienced drivers it can be very difficult to park or drive out if someone parked the equipment poorly or too tight.

Nikita A 
Rating:
5.0

Great customer service at this facility

David L 
Rating:
5.0

Customer did not leave a comment.

Kyu L 
Rating:
5.0

Customer did not leave a comment.

Nagarajan M 
Rating:
5.0

Customer did not leave a comment.

PAMELA M 
Rating:
5.0

Customer did not leave a comment.

Richard B 
Rating:
5.0

We dealt initially with Cameron. Polite and professional. Will use them again. Thank you.

Henry S 
Rating:
4.0

U-Haul App! At least 1/2 the time it didn’t work

Sara D 
Rating:
1.0

The truck had a check engine light, only solution was to pay for roadside assistance in case it broke down, when I returned it they were taking a hour break from 2 to 2:45 so had to wait, the worker incorrectly thought I had not put gas in because she didn’t start the engine to check the gas and looked at the wrong garage, the 24/7 pickup app didn’t work so wasted an hour on the phone with uhaul to try to get it fixed without success, by then the store opened, after return I received a text from uhaul every 15 minutes for two hours telling me I needed to return the truck, so had to call again to confirm it was really checked in.

Matthew H 
Rating:
4.0

The App was a little difficult to get through on pick-up day but otherwise excellent

Steve A 
Rating:
5.0

Excellent customer service by the two ladies at the front desk. Theresa was also very pleasant on the phone.

Laura L 
Rating:
1.0

I have used UHaul many times and never had to deal with such bad customer service. They were very rude and did not live up to the standards of UHaul in my opinion. I will tell everyone I hear of looking for a UHaul to avoid Sound Storage of Mill Creek.

Olivia Z 
Rating:
3.0

We requested, and paid for, moving blankets and a piano dolly. Both were not in the vehicle when we pick it up. Although it seams small, these two components are pretty major tools we were counting on having when moving and transporting big objects. Very disappointed.

Shane S 
Rating:
4.0

Customer did not leave a comment.

cathlynn l 
Rating:
4.0

We really could have used a bigger truck but they are limited to the 10 foot trucks. Customer service was great when I called to move my pickup time and also at the time of the transaction. The reservation process was difficult, working with a separate department to confirm and try to move locations to accommodate a bigger truck and also 24 hour drop off was way more complicated than I feel it should have been.

Katherine C 
Rating:
5.0

Customer did not leave a comment.

Jimmy L 
Rating:
5.0

Customer did not leave a comment.

Dongryol S 
Rating:
4.0

Customer did not leave a comment.

Robyn M 
Rating:
5.0

What a great customer service. Sarah was professional and very helpful.

Berhanemeskel G 
Rating:
5.0

Customer did not leave a comment.

reza a 
Rating:
5.0

Customer did not leave a comment.

Bruce K 
Rating:
5.0

Easy to use, easy to rent, easy to return. Truck ran great.

Patrick A 
Rating:
5.0

Customer did not leave a comment.

Yancy B 
Rating:
3.0

I didn’t like renting from a neighborhood location. There were so many extra steps, some very unnecessary steps. The clerk had to call someone to verify my identify when they already had taken a picture of my ID, that felt ridiculous.

Megan d 
Rating:
1.0

Uhaul truck was a little over 3/4, they marked as a full tank as I rented out. Returned the tank with 7/8 of the gas tank and they marked as a 5/8 ( stealing 1/4 tank of gas, with what they charged an extra 68 dll? even that I returned with more gas of what I actually rented..This place is a Scam.

HECTOR A 
Rating:
5.0

Customer did not leave a comment.

Dongryol S 
Rating:
5.0

Sound Storage of Mill Creek went above and beyond for my U-Haul rental. They were accommodating and did everything they could to make sure I had what I needed to make my move successful. I will always be grateful to the staff of Sound Storage of Mill Creek. Thanks!!

Kathy G 
Rating:
5.0

Customer did not leave a comment.

Mary S 
Rating:
3.0

The staff onsite was blindsided by the fact that I had checked in through the app and was asking for a key. The "skip the line" idea was lost on them and they acted a bit put out when I asked for the key.

John W 
Rating:
4.0

Quick and easy in and out to pick up and drop off truck.

Cathi E 
Rating:
1.0

The female attendant greeted me with a smile and was very courteous and professional. However, my experience was completely opposite on the return leg. I arrived at the prescribed 10:30 am hour for the truck turn-in and no one was there, even though the sign on the door indicated the attendant would be right back.The time noted on the sign had already expired and no one was in sight. I dropped the key in the drop box and left. At 5:25 pm I received an email stating that I returned the truck after 5 pm and was charged an additional day of insurance and the daily rate. I tried calling the office, but no one was available to answer my query. The next morning I visited the store and met the first attendant who attempted to resolve the matter, but wanted me to do the negotiation by calling a separate individual. I stated that the issue was on UHaul because I followed all rules by returning the truck on-time, with more gas than required. She agreed to call the office and stated that someone will review my case and reimburse me for the overcharge. To date, I've received an email stating that my credit card will be reimbursed, but it has not taken effect as yet. I'm very disappointed at the dishonesty of the attendant who lied about my returning the truck after 5 pm. I believe that employee should be fired or at least disciplined for their unprofessionalism. Due to the stress I endured, I would not use this business or recommend it to any family member or friend in the future.

Tyrone G 
Rating:
4.0

Customer did not leave a comment.

Maxwell G 
Rating:
5.0

The gentleman at the U-Haul location was great and very helpful. The app for U-Haul is a P.O.S. I tried for way too long to make that work and it never did.

Matthew N 
Rating:
5.0

Customer did not leave a comment.

Tonya P 
Rating:
5.0

Customer did not leave a comment.

debbie w 
Rating:
1.0

I did not request safe move insurance, I told the guy named Mark and he told me he will take it out!! Why always charge more by mistake and never less??? I want my money back!!!!

CesarOctavio R 
Rating:
5.0

Customer did not leave a comment.

Charles C 
Rating:
5.0

Excellent experience. Thank you.

Kenneth C 
Rating:
5.0

The price is a little steep

Adam B 
Rating:
4.0

Customer did not leave a comment.

Darryl W 
Rating:
5.0

Customer did not leave a comment.

Gwen M 
Rating:
5.0

Customer did not leave a comment.

Raman P 
Rating:
5.0

The young lady who greeted me upon my pick up and return on the following day was very enthusiastic and helpful. Great experience!

Daigoro I 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE B 
Rating:
5.0

Customer did not leave a comment.

Manish B 
Rating:
5.0

Customer did not leave a comment.

Darlene M 
Rating:
3.0

Truck floor board had a lot of dried mud all over. Cab had not been vacuumed out in a while. Driver side window door handle broken off. Front door to office was locked even though hours said open 30 minutes earlier. Friendly staff member.

Mark R 
Rating:
5.0

great experience but electronic check in was difficult for me, I am older and have some issues with updated tech so likely just me but I do not prefer the electronic check in process. truck was clean, ready and customer service was top notch.

SEAN C 
Rating:
5.0

Customer did not leave a comment.

HARSHVIR S 
Rating:
5.0

Customer did not leave a comment.

Salvino B 
No reviews have been submitted for this location.
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