Customer Reviews for South Cobb Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of South Cobb Storage

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Janiah A. | Overall Experience |
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Very Nasty , Had Rodents and Will Not Tell U .Always Over Charging and Just Very Unprofessional and Money Hungry .

Zakiya J.
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Office attendant wasn't there . Gave me the wrong truck when I reserved a 10 ft truck . Called and made sure they had the right size truck and got there and they only had a 15ft truck and charged me more . Horrible experience overall

Tom R.
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Very nice lady who helped me.

Christopher T.
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The manager was very helpful dealing with a pickup change. She was professional and courteous and made sure our move would not be interrupted due to the pick up change, quality if equipment or service. I would highly recommend this location, specifically because of the quality of service received from management.

Temitayo F.
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Customer did not leave a comment.

Emmanuel M.
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Customer did not leave a comment.

Eddie F.
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Excellent Customer Service

Rod S.
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They tell you one price when you get the rental and when you return the rental they add on more money

CHASITY F.
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Customer did not leave a comment.

CHASITY F.
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Customer did not leave a comment.

Jocelyn B.
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Customer did not leave a comment.

Nancy W.
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Customer did not leave a comment.

Taylor B.
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Customer did not leave a comment.

Teressa P.
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Customer did not leave a comment.

ala A.
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Customer did not leave a comment.

Estee A.
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I got charged 2 rental periods for a truck I picked up midday and returned same day. It's extortion!

Sharon G.
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Freda Is Very Kind And Respectful .A Loyal Professional Lady. I Will Recommend Others Here.Will Return Again If Need To,The Best Easily Place To Rent From.Sharon Gomez!! Thanks Freda!! You're The Best!!

COREY D. | Reservation |
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Excellent customer service, she was very personable and professional!

Mark M.
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My original reservation was for a different location with and after hours pickup. When I got there at 630 am my account told me I would have to come back at 900am when they opened. Upon calling customer service I was told that the truck I had reserved wasn't even available reason being any number of things could have happened, such as since I reserved it online someone might have been given the truck who happened to walk into the store??? I was eventually able to secure the truck at the South Cobb store albeit without an appliance dolly that I had reserved with my original order that made moving dryer and washer considerably more challenging. This was my first bad experience with u haul, hopefully my last as it made the move much more stressful than it needed to be. I will say that the many people I talked to thru out the confusion were very polite and apologetic.

Portia C.
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I need my money back

David B.
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Customer did not leave a comment.

SONIA H. | Reservation |
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I had no issues. When I needed to change my move in date, the staff was very accommodating.

Kelvin R.
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Customer did not leave a comment.

Darryl G.
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Just dropped truck off. Office was closed.

Cynthia J.
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Customer did not leave a comment.

Tyrone J.
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Customer service was excellent and it was very hassle free to make my reservation and even easier when I did my pickup!!!

Marvin M.
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Customer did not leave a comment.

Azania L.
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I was very pleased with the quick service and really appreciate the customer service.. Very professional and well managed. The best in all my years. Thanks Uhaul

timothy C. | Reservation |
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Location closed during my reservation time, I had to go somewhere else

Joseph N. | Overall Experience |
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Easy to access, friendly and helpful staff. Not gated and interior doors flimsy. Interior lightening non existent. Great rates.

Justin G.
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This location is running a scam. They give you a contract showing full tank of gas. When you get in the truck it will be half a tank. I returned the truck full and they are trying to charge me for showing up with half a tank. They were supposed to be open until 5 PM and when I showed up at 3 PM they were closed. There was someone sitting in the office and they just ignored me.

Megan S. | Overall Experience |
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Check in she was amazing. Check out a new woman told me we had a balance of $99. On Dec 3rd. For the month of December. I told her I was not paying that much for 3 days. Returned lock and key

Isaac V.
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The agent was very professional and courteous. I was pleasantly surprised when she followed up my order with a progress call. She provided great customer care.

CATHY V. | Overall Experience |
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My furniture was all moldy microwave didn't work after getting it out. Moisture must have gotten to it

Elmer B.
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Customer did not leave a comment.

DEMOUR G. | Overall Experience |
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Rats chew up and urinated all over my personal clothes and beds.

Thomas W.
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It was spilled finger nail polish in the back that got all over my furniture..I have photos to confirm....can someone please give me a call at 6783682136..Thomas Wright

KIM B.
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Yes I would recommend this site to a friend again because it had excellent customer service and it was a reasonable price and experience

Dominique S.
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Vehicles are not inspected properly!

MARC T.
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Renita was the best, would highly recommend. She was very friendly, was very quick and efficient. This is one employee that should definitely be taken care of, just as she does the customers that walk through the door.

Maria B.
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Customer did not leave a comment.

OTIS K.
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The representative at the facility was professional, courteous, and helpful throughout the entire process

ERICA D.
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Customer did not leave a comment.

Robert B.
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My pick up location changed twice and ended up 13 miles away.

Judy C.
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The staff person was 15 minutes late opening the location. I had a 9:00 scheduled pick up time and I had people waiting on me to get back with the truck to get started moving. Her late arrival delayed my start time. Also I had rented 12 furniture blankets with the truck rental which I was depending on and didn't know until I got to the location that they only had 2. According to her, her inventory stated that she didn't have the blankets, so per her, this was an error on the part of Uhaul for allowing me to reserve the blankets for rental online. It was a very frustrating start to a very busy and important day.

Nathan W.
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The haul had things still in it and seemed as if it was not cleaned. There was oil in the bottom of the truck bed. This could have ruined my things. This was not a good experience at all. I wish that I could have gotten a major discount because of how terrible this u-haul was.

catrice C.
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Renita assisted med and was great. Kindness and pleasant service goes a long way!

Joseph A.
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Customer did not leave a comment.

Mark H.
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best experience ever was very happy with everything

Carmen T.
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Made Reservation 2 weeks in advance. Moving to another state. Arrived on time. NO carport for my vehicle. Representative had to find one at another location way out of the way. This delayed my movers and I missed there arrival, and my flight that evening. THIS WAS THE MOST STRESSFUL AND COSTLY MOVE EVER!!!!!!!!!! Will not EVER use UHAUL Again!

HAROLD W.
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Customer did not leave a comment.

ANTHONY S.
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Customer did not leave a comment.

bruno O.
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Customer did not leave a comment.

NAASHARA B.
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I received the customer service from this store and it made my move so much easier. Thank you!

Justin H.
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Good experience. Truck was a little dated but it was clean and the process went well. Would definitely recommend this location to pick up a Uhaul

OTIS K.
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Nothing

ZANITHE S.
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Renita customer service was amazing!

Gerald N.
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Customer did not leave a comment.

KENNETH T.
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The vist was pleasant thank you

ALICE C.
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Customer did not leave a comment.

Nancy D.
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We dropped off after hours and did not talk to anyone but my receipt was emailed to me early the next morning. Their lot was easy to pull into and the drop box was clearly marked.

Greogry C.
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Renita was exceptionally pleasant as well as professional. Her unique customer service was above the norm. :<)

JAMES A.
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We had to extend our use of the truck due to unforeseen circumstances. When we dropped off the truck we left a note on a copy of our invoice asking the location to call us to discuss an overcharge at the pickup time. Not only did they not call, they charged us a $28.00 "coverage" charge that was never mentioned.

Lori J.
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You all saved us because we had reserved a truck thru Budget and when we got there they didnt have a truck for us anywhere in the Atlanta area. I will NEVER use Budget again and will always use U Haul for my rentals! THANK YOU SO MUCH.

TIFFANY H. | First Impressions |
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The service was exceptional

John P.
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The woman who processed the paperwork was great! Shevwss professional and fun to deal with

Randall M.
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Customer did not leave a comment.

Terone D.
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Customer did not leave a comment.

JOHN F.
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Customer did not leave a comment.

HUBERT T.
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Customer did not leave a comment.

David B.
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Although not the biggest selection, the staff were very nice, and helpful. The truck was not in the best shape, but that comes with the number of miles on it. I don't think the location had any control over that.

TIMOTHY T.
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Im upset that uhaul inside truck has no light also i cant see light on mph light not wirkingcwe cant drive night had return 24 hours so im not happy with truck honest with you its kinda not cool i spend for bon working light

DARLENE A.
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Fantastic customer service. Renetta was super nice, helpful and informative. Made the stressful experience of moving easier to bear. Keep up the good work!!

Katherine L.
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Excellent customer service at South Cobb Storage while renting the truck!!! I don't want to EVER move again...lol, but if I did I would definitely rent from this location again just because of the excellent service.

richard H.
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No one there to help with unhooking and moving the trailer to parking location.

Gradisha H.
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Service was perfect. Friendly customer service

OMOBOLADE A.
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Customer did not leave a comment.

Jamie M.
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The lady who help me at the counter was super friendly and very professional.

DREAMIA N.
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Customer did not leave a comment.

Philip M.
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Customer did not leave a comment.

JEANNETTE V.
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Customer did not leave a comment.

Melissa J.
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They were awesome. The woman who worked there treated me as if we were best friends. I would certainly use them again and recommend them to anyone. Excellent business.

somto O.
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Customer did not leave a comment.

ANDREY N.
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she was very nice and friendly, very smooth transaction. Thanks!

GLENN H.
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Customer did not leave a comment.

LaQuatta W.
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Nothing. Experience was awesome.

KRISTINA W.
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Customer did not leave a comment.

Shannon S.
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It would be hard to improve on how GREAT Anita is. She provided excellent customer service and kindness. Those are rare qualities these day.

Vanessa S.
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Customer did not leave a comment.

ALEXANDER M.
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Customer did not leave a comment.

Lamar O.
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Customer did not leave a comment.

TAHIR J.
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Clerk was courteous

PATRICK H.
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Great experience all around

BOBBIE D.
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Customer did not leave a comment.

Pamela D.
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Customer did not leave a comment.

Gradisha H.
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Customer did not leave a comment.

RICHARD C.
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Difficult to see from Austell Road. Better signage needed. The attendant was smart, friendly and did a great job.

Roy A.
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Agent was very friendly and quick with the process as I was in a hurry...I will definitely rent from this location again

MONICA N.
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Customer did not leave a comment.

harry R.
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Fast, great and very friendly service (Mrs. Renita). They could use a little more space to park/leave your own car at this place. But overall - I will rent there again. Very convenient the Shell Gas Station next door to fill up your truck.

JOHN W.
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offer small trucks and vans

GINGER C.
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nothing: Renita was professional, funny, a joy to meet! We returned our uhaul and got a storage unit from this location. After I unloaded the uhaul into the unit I locked the keys inside the uhaul. I called my insurance and uhaul and both options were going to be costly. The 800 uhaul rep said he would call me back in about 30 min with an estimate. I was using my mothers phone since mine was locked in the cab of the truck but she said she never got a call back. It didn't matter because Renita called her regional boss and said he would be there in the next 20 minutes to open the truck at no cost. He got there in half the time! Thanks Stephen! Thanks Renita! I am a middle aged woman moving my 81 year old mom in with me from out of town in the heat of the summer - it was miserable enough without locking the keys in the van! But these two Uhaul team members were a delight to come in contact with!! And Renita was so kind to my mom and asked her to come sit in the office where she had air conditioning and she checked on us - She is AWESOME!

VANESSA K.
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Renita was great at her job. Very accommodating. I would definitely use this facility for any other moving needs.Highly recommend!

JENN W.
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The young lady was absolutely amazing!! She had a wonderful personality and answered all of my questions. Would definitely rent from this location again.

Laura T.
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A customer shouldn't have to go hunting down a truck when they have a reservation, first of all. And The lady was extremely rude. Poor customer relations!!

PATRICIA M.
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The customer service was excellent from the moment I walked into the office.

TERRANCE H.
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I don't really know how you improve on pleasant and prompt customer service. The young lady who attended to my rental experience did her job very well, and she should be commended for her service.

NEAL Z.
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The inventory of available trucks was low but we got the one we wanted.

Bradley H.
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Great and easy. Associate was very friendly and helpful on a Saturday morning.

No reviews have been submitted for this location.

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