Customer Reviews for South Cobb Storage
(U-Haul Neighborhood Dealer)

156 reviews

5152 Austell Rd   Austell, GA 30106

(770) 941-6417

Location Hours

  • Mon-Fri: 10 am - 3:30 pm
  • Sat: 10 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(770) 941-6417

5152 Austell Rd
Austell, GA 30106

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 3:30 pm
  • Sat: 10 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The staff at this location is always pleasant and helpful. If in need of a storage again I will go no where else but here.

Nadean R.  |  Overall Experience 
Rating:
5.0

The customer service representatives help me out a whole lot she the real mvp. Please look into her name and address my number is 470-433-1081. Thank you Uhaul for helping me

Orlanda W. 
Rating:
5.0

I don't have any comments for improvement on the customer service or the vehicle rented…..everything was Perfect!!!! The store rep had a great sense of humor, knowledgeable and informative. Check-in and Check-out experience was flawless. Highly recommend this location. The online photos (driver's license front and back) wouldn't load so your IT team need to fix. My connectivity was great and I attempted to upload the photos via several browsers.

Anthony H. 
Rating:
3.0

Customer did not leave a comment.

LaShawn C. 
Rating:
2.0

The whole process was dreadful. I wasn't able to get my rental at the scheduled time because someone hadn't returned the truck I was meant to use. I didn't receive any notice of this and only found out after waiting to talk to customer service for over an hour. 3 hours after my original scheduled time, I finally got to use a different truck at this location which wasn't my original one and was a little more out of my way. Horrible experience, can't say I'll be using again.

Peyton C. 
Rating:
5.0

Customer did not leave a comment.

Latrice D. 
Rating:
1.0

I was over charged.

Yolanda B. 
Rating:
4.0

Customer did not leave a comment.

Takesha E. 
Rating:
5.0

Customer did not leave a comment.

Kameisha H. 
Rating:
3.0

The moving van was not clean. The inside was dirty and sticky. I did make notes and sent.

Viki C. 
Rating:
5.0

Customer did not leave a comment.

Cabreciunna H. 
Rating:
3.0

The uhaul customer service phone rep was very helpful and saved the day. The online check in and out was difficult. If your phone settings are not favorable you will have difficulty

Calandria O. 
Rating:
1.0

No personnel on site when I dropped off. Waited for 10 minutes and then had to call. Left the trailer without anyone or any assitance. There is almost NO room to manuver a trailer on site!

Steve B. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
1.0

Office attendant wasn't there . Gave me the wrong truck when I reserved a 10 ft truck . Called and made sure they had the right size truck and got there and they only had a 15ft truck and charged me more . Horrible experience overall

Zakiya J. 
Rating:
5.0

Very nice lady who helped me.

Tom R. 
Rating:
5.0

The manager was very helpful dealing with a pickup change. She was professional and courteous and made sure our move would not be interrupted due to the pick up change, quality if equipment or service. I would highly recommend this location, specifically because of the quality of service received from management.

Christopher T. 
Rating:
1.0

Customer did not leave a comment.

Temitayo F. 
Rating:
5.0

Customer did not leave a comment.

Emmanuel M. 
Rating:
5.0

Excellent Customer Service

Eddie F. 
Rating:
1.0

They tell you one price when you get the rental and when you return the rental they add on more money

Rod S. 
Rating:
5.0

Customer did not leave a comment.

CHASITY F. 
Rating:
5.0

Customer did not leave a comment.

CHASITY F. 
Rating:
5.0

Customer did not leave a comment.

Jocelyn B. 
Rating:
5.0

Customer did not leave a comment.

Nancy W. 
Rating:
5.0

Customer did not leave a comment.

Taylor B. 
Rating:
1.0

Customer did not leave a comment.

Teressa P. 
Rating:
5.0

Customer did not leave a comment.

ala A. 
Rating:
1.0

I got charged 2 rental periods for a truck I picked up midday and returned same day. It's extortion!

Estee A. 
Rating:
5.0

Freda Is Very Kind And Respectful .A Loyal Professional Lady. I Will Recommend Others Here.Will Return Again If Need To,The Best Easily Place To Rent From.Sharon Gomez!! Thanks Freda!! You're The Best!!

Sharon G. 
Rating:
5.0

My original reservation was for a different location with and after hours pickup. When I got there at 630 am my account told me I would have to come back at 900am when they opened. Upon calling customer service I was told that the truck I had reserved wasn't even available reason being any number of things could have happened, such as since I reserved it online someone might have been given the truck who happened to walk into the store??? I was eventually able to secure the truck at the South Cobb store albeit without an appliance dolly that I had reserved with my original order that made moving dryer and washer considerably more challenging. This was my first bad experience with u haul, hopefully my last as it made the move much more stressful than it needed to be. I will say that the many people I talked to thru out the confusion were very polite and apologetic.

Mark M. 
Rating:
1.0

I need my money back

Portia C. 
Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Kelvin R. 
Rating:
4.0

Just dropped truck off. Office was closed.

Darryl G. 
Rating:
5.0

Customer did not leave a comment.

Cynthia J. 
Rating:
5.0

Customer service was excellent and it was very hassle free to make my reservation and even easier when I did my pickup!!!

Tyrone J. 
Rating:
5.0

Customer did not leave a comment.

Marvin M. 
Rating:
3.0

I was very pleased with the quick service and really appreciate the customer service.. Very professional and well managed. The best in all my years. Thanks Uhaul

Azania L. 
Rating:
1.0

This location is running a scam. They give you a contract showing full tank of gas. When you get in the truck it will be half a tank. I returned the truck full and they are trying to charge me for showing up with half a tank. They were supposed to be open until 5 PM and when I showed up at 3 PM they were closed. There was someone sitting in the office and they just ignored me.

Justin G. 
Rating:
4.0

The agent was very professional and courteous. I was pleasantly surprised when she followed up my order with a progress call. She provided great customer care.

Isaac V. 
Rating:
5.0

Customer did not leave a comment.

Elmer B. 
Rating:
1.0

It was spilled finger nail polish in the back that got all over my furniture..I have photos to confirm....can someone please give me a call at 6783682136..Thomas Wright

Thomas W. 
Rating:
5.0

Yes I would recommend this site to a friend again because it had excellent customer service and it was a reasonable price and experience

KIM B. 
Rating:
1.0

Vehicles are not inspected properly!

Dominique S. 
Rating:
5.0

Renita was the best, would highly recommend. She was very friendly, was very quick and efficient. This is one employee that should definitely be taken care of, just as she does the customers that walk through the door.

MARC T. 
Rating:
5.0

Customer did not leave a comment.

Maria B. 
Rating:
5.0

The representative at the facility was professional, courteous, and helpful throughout the entire process

OTIS K. 
Rating:
5.0

Customer did not leave a comment.

ERICA D. 
Rating:
3.0

My pick up location changed twice and ended up 13 miles away.

Robert B. 
Rating:
3.0

The staff person was 15 minutes late opening the location. I had a 9:00 scheduled pick up time and I had people waiting on me to get back with the truck to get started moving. Her late arrival delayed my start time. Also I had rented 12 furniture blankets with the truck rental which I was depending on and didn't know until I got to the location that they only had 2. According to her, her inventory stated that she didn't have the blankets, so per her, this was an error on the part of Uhaul for allowing me to reserve the blankets for rental online. It was a very frustrating start to a very busy and important day.

Judy C. 
Rating:
1.0

The haul had things still in it and seemed as if it was not cleaned. There was oil in the bottom of the truck bed. This could have ruined my things. This was not a good experience at all. I wish that I could have gotten a major discount because of how terrible this u-haul was.

Nathan W. 
Rating:
5.0

Renita assisted med and was great. Kindness and pleasant service goes a long way!

catrice C. 
Rating:
4.0

Customer did not leave a comment.

Joseph A. 
Rating:
4.0

best experience ever was very happy with everything

Mark H. 
Rating:
1.0

Made Reservation 2 weeks in advance. Moving to another state. Arrived on time. NO carport for my vehicle. Representative had to find one at another location way out of the way. This delayed my movers and I missed there arrival, and my flight that evening. THIS WAS THE MOST STRESSFUL AND COSTLY MOVE EVER!!!!!!!!!! Will not EVER use UHAUL Again!

Carmen T. 
Rating:
5.0

Customer did not leave a comment.

HAROLD W. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY S. 
Rating:
5.0

Customer did not leave a comment.

bruno O. 
Rating:
5.0

I received the customer service from this store and it made my move so much easier. Thank you!

NAASHARA B. 
Rating:
5.0

Good experience. Truck was a little dated but it was clean and the process went well. Would definitely recommend this location to pick up a Uhaul

Justin H. 
Rating:
5.0

Nothing

OTIS K. 
Rating:
5.0

Renita customer service was amazing!

ZANITHE S. 
Rating:
4.0

Customer did not leave a comment.

Gerald N. 
Rating:
5.0

The vist was pleasant thank you

KENNETH T. 
Rating:
5.0

Customer did not leave a comment.

ALICE C. 
Rating:
5.0

We dropped off after hours and did not talk to anyone but my receipt was emailed to me early the next morning. Their lot was easy to pull into and the drop box was clearly marked.

Nancy D. 
Rating:
5.0

Renita was exceptionally pleasant as well as professional. Her unique customer service was above the norm. :<)

Greogry C. 
Rating:
3.0

We had to extend our use of the truck due to unforeseen circumstances. When we dropped off the truck we left a note on a copy of our invoice asking the location to call us to discuss an overcharge at the pickup time. Not only did they not call, they charged us a $28.00 "coverage" charge that was never mentioned.

JAMES A. 
Rating:
5.0

You all saved us because we had reserved a truck thru Budget and when we got there they didnt have a truck for us anywhere in the Atlanta area. I will NEVER use Budget again and will always use U Haul for my rentals! THANK YOU SO MUCH.

Lori J. 
Rating:
5.0

The woman who processed the paperwork was great! Shevwss professional and fun to deal with

John P. 
Rating:
2.0

Customer did not leave a comment.

Randall M. 
Rating:
5.0

Customer did not leave a comment.

Terone D. 
Rating:
5.0

Customer did not leave a comment.

JOHN F. 
Rating:
5.0

Customer did not leave a comment.

HUBERT T. 
Rating:
4.0

Although not the biggest selection, the staff were very nice, and helpful. The truck was not in the best shape, but that comes with the number of miles on it. I don't think the location had any control over that.

David B. 
Rating:
2.0

Im upset that uhaul inside truck has no light also i cant see light on mph light not wirkingcwe cant drive night had return 24 hours so im not happy with truck honest with you its kinda not cool i spend for bon working light

TIMOTHY T. 
Rating:
5.0

Fantastic customer service. Renetta was super nice, helpful and informative. Made the stressful experience of moving easier to bear. Keep up the good work!!

DARLENE A. 
Rating:
3.0

Excellent customer service at South Cobb Storage while renting the truck!!! I don't want to EVER move again...lol, but if I did I would definitely rent from this location again just because of the excellent service.

Katherine L. 
Rating:
3.0

No one there to help with unhooking and moving the trailer to parking location.

richard H. 
Rating:
5.0

Service was perfect. Friendly customer service

Gradisha H. 
Rating:
5.0

Customer did not leave a comment.

OMOBOLADE A. 
Rating:
5.0

The lady who help me at the counter was super friendly and very professional.

Jamie M. 
Rating:
4.0

Customer did not leave a comment.

DREAMIA N. 
Rating:
5.0

Customer did not leave a comment.

Philip M. 
Rating:
5.0

Customer did not leave a comment.

JEANNETTE V. 
Rating:
5.0

They were awesome. The woman who worked there treated me as if we were best friends. I would certainly use them again and recommend them to anyone. Excellent business.

Melissa J. 
Rating:
3.0

Customer did not leave a comment.

somto O. 
Rating:
5.0

she was very nice and friendly, very smooth transaction. Thanks!

ANDREY N. 
Rating:
3.0

Customer did not leave a comment.

GLENN H. 
Rating:
5.0

Nothing. Experience was awesome.

LaQuatta W. 
Rating:
5.0

Customer did not leave a comment.

KRISTINA W. 
Rating:
5.0

It would be hard to improve on how GREAT Anita is. She provided excellent customer service and kindness. Those are rare qualities these day.

Shannon S. 
Rating:
5.0

Customer did not leave a comment.

Vanessa S. 
Rating:
3.0

Customer did not leave a comment.

ALEXANDER M. 
Rating:
3.0

Customer did not leave a comment.

Lamar O. 
Rating:
4.0

Clerk was courteous

TAHIR J. 
Rating:
5.0

Great experience all around

PATRICK H. 
Rating:
2.0

Customer did not leave a comment.

BOBBIE D. 
Rating:
5.0

Customer did not leave a comment.

Pamela D. 
Rating:
5.0

Customer did not leave a comment.

Gradisha H. 
No reviews have been submitted for this location.

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