Customer did not leave a comment.Calev J.
Customer Reviews for South Park Marathon
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Charging me 17 $ for 4 Gallons of fuel comes to 4.25/gallon.Not to mention that I had 28 miles that comes to 7miles/gallon. What kind of van has this kind of consumption? I guess wrong numbers and of course double the price.Balcanu E.
Customer did not leave a comment.Daniel I.
22 January 2021 Dear U-Haul and Bladd Perez I'm glad you sent me the link to the survey asking about my experience at U-Haul the end of December 2020. To say the least, it was unpleasant and to say it more expressly, it was downright unacceptable for any human to be treated in the manner I was treated, specifically by Ms. Hannah Stewart. I'm not sure of the spelling of her name, she wasn't forthcoming with a business card nor a smile at the time of my interaction with her. My day started normally, my wife dropped me off at U-Haul (West Park on 441), before noon, on her way to the airport where she was flying out of town. I showed my paperwork to a nice young man, Ramon? He spoke with Ms. Stewart and asked me to take a seat saying I'd be next. I watched Ms. Stewart call three people before me, never once even acknowledging me. I admit, I was rude and interrupted her with, â€œExcuse meâ€, while she was speaking with the third client. I asked her why I wasn't being called and pointed to the paperwork sitting on her desk at her right elbow that I'd brought with me. Ramon gave it to her when I arrived. She told me I was rude and she didn't have to deal with me and she wasn't going to deal with me. Even when there were no more clients in the shop she wouldn't even speak to me other than say she didn't have to speak to me nor give my reservation. Of course, there was no one else there to fill out the paperwork. So I was stuck. Ramon and Ms. Stewart even got into a shouting match with her claiming she didn't care about customer service and didn't have to give any service to any customer she didn't want to speak with for any reason. I had no recourseâ€¦ I finally had enough and called the phone number as there was no supervisor on hand and nobody to help me. I got a person on the phone, who was appalled at my treatment and called the office to speak to anyone. I heard the phone ringing, nobody would answer. I explained to her the situation and after all that she tells me there is no 10-foot truck to rent to me on the property. I had to laugh as I was reminded of the Seinfeld episode about the guy that reserved a car only to find, when he arrived at the airport, there was no car. The punch line being, â€œyou can make the reservation but you can't KEEP the reservation!â€ the young lady on the phone was great and actually gave me $50 credit on my reservation for my problems and her not being able to get anyone in the facility on the phone. So that was that, so I thought. But, like the late night infomercial, â€œbut wait there's more!â€ Here I am, no reservation, no way to move the house stuff I needed before tomorrow, the closing date. I ask for a ride home, needless to say, I ended up walking the mile and a half to my home. Of course, I'm handicapped, 65 years old, retired on Medicare, it's hotter than Hades outside and when I get home it even gets worse. I receive a call; funny I would answer it since I screen my calls from unknown numbers. But, I answered and it was a person at U-Haul letting me know he has a truck for me. Great, except I have to be there in 10 minutes since he closes at 1430 (on a Sunday). Luckily, my car was at home since my wife dropped me off and the rude folks at U-Haul wouldn't even get me a ride even to another U-Haul, I asked for that, too before I walked out. Nope, no customer service. I got there, rented the truck. I got my stuff moved out and everything came out great, no thanks to U-Haul. So I have included the supervisor on this email, he needs to retrain his employees in customer relations and deescalating a situation maybe giving some personal time and extra remedial attention to Ms. Hannah Stewart. It seems she's lacking in some basic interpersonal skills like communication, responsibility, accountability, empathy, sympathy, you know common human emotions. She's young and there's still time to learn some basic customer service skills and I'm sure she'd be a great representative of your company. I'm sure a 2.5-hour experience to transact a rental that should only take 30 minutes' maximum, especially since I'd taken my time to do my part. I'd filled out all the paperwork online prior to my arrival including uploading my driver license. This shouldn't be a common experience when one transacts business, if it was, I think you'd go out of business soonest. As a final parting note here, just to let you know, I won't be renting anything from your company ever again. I have told all my friends about this experience and I have my kids spreading the word on Facebook. I know I have you quaking in your boots, losing my as well as my family and friends business. But at least we know and feel we're doing our part toward not helping keep your company solvent during this pandemic and in the future. Thanks for nothing, Chip Maxwell U-Haul Contract 21814340Walter M.
I had a location but nobody was there and there were no trucks. I was directed to another place, far away from my original location and the truck was dirty and they didn't provide me with a dolly Abe a cart as has been ordered. Terrible service from uhaul. I'm not blaming the gas station or it's employee. Just uHaul.Roberto N.
Customer did not leave a comment.ADRIANA R.
Dropped off truck and the only thing that was checked upon drop off was the gas.Mark B.
make sure the van is really clean. empty plastic bottle left on the floor in the cabin, and leaves in the back. A quick sweep would be great. ( I did it). The rental went perfect. thxPhilippe G.
This is uhaul, and all you need is a truck safe to operate, reliable, and easy to maneuver. It was not super clean inside and outside, but, it is like a work horse, you should not care about cleanness, you should care whether the horse will have enough strength to work for you. I was utterly happy with the experience to rent, pick up, and return the truck from Marathon gas station. Everything was smooth, and the operator at the gas station processed the paperwork real fast and gave me valuable suggestions. Thank you. Elshad.Elshad A.
Customer did not leave a comment.Rosanna A.
The van was very clean and ran very well. However the gas station employee was very disrespectful and did not know what he was doing. He was not informative and was very unprofessional. I would not recommend this location.Jenna D.
They had no pads or a handcart. But we weren't advised till we went to pick up. When we got to the house the back had the old pads that were used, truck had wrappers of food and bottled water.Susana H.
The van smelt like urine. And it was disgustingly dirty and got charged extra from what I was toldCarlina A.
I have been charged $ 135 for two helpers that were not available at the location and my money is not returned .i called the 305 bomber listed with no answer. I don't have a number for customer service.Henry N.
Some issues like crack in upper counter within bed of storage area in truck, which leaked when raining causes items to get wet. Service was good, and people pleasant. Thank you,Joseph W.
Do periodic checks on your rental trucks. This one had three Caution lights on, tires low pressure, check engine and bulb burnedEstevan S.
Customer did not leave a comment.John H.
Customer did not leave a comment.Carlos L.
First when we booked it we rented dolly's they don't have dollys but website booked them. We spent another two hours looking for dollys. We could have found them before we picked up the truck. Wasted our time. The Trucks A/C does not work, the truck smells bad and was not really cleaned. Thank goodness we only used this truck for only 6 hours.Thomas M.
Customer did not leave a comment.lauren S.
Very convenient and friendly place. Thanks!John R.
Truck was not maintained. Ac dead, no water pump working for a windshield sweeping and after all they used jumper cables to start. And honestly all this I can forget but the fact that I spend a lot of time trying to find someone who can help me turn on the truck.. I drove like 20 miles, and when I tried to start engine- it didn't works. Battery or alternator or both of them are dead. So it was a worst U-Haul experience ever. Btw when I returned it and tell about all this complications an employee told me that he is just a gas station worker and he will send everything to U haul representative as soon as he would be there and he will immediately call me but no one never reached me out.Denis F.
I was charged for extra fuel. I received the truck almost empty and returned in the same way and I was charged for fuelEstevan S.
very well I recommend everythingsilfredo Z.
Customer did not leave a comment.chris G.
The 24/7 phone system did not work. It took me over 1 1/2 hours to finally pick up my truck, with assistance from your operator on the phone.David C.
Make sure the hours of operation are correspondent to the managers hoursAmanda M.
The guy offering your services at this location was horribly rude, didn't wanna rent the truck. Worst experience ever.Diana M.
Very good service, easy in and out and cheapMARIA S.
The local was ok the 1800 go uhaul cancel 2 my reservations it was a nightmareSaskia V.
Customer did not leave a comment.Caroline E.
Customer did not leave a comment.Diego D.
Customer did not leave a comment.Mayra T.
Customer did not leave a comment.Tayna D.
Es exelente saliÃ³ muy barato ya q un conocido querÃa hacerme el servicio x400 dÃ³lares y aquÃ resolvÃ con solo 60 muy agradecido gracias seÃ±o recomiendoEligio P.
Provide better customer serviceJessica D.
Have a better drop off system and a receipt at the end off the drop offBordwin A.
Customer did not leave a comment.carlos A.
The person Whom is in that location needs to improve his customers service. He asked me to take the truck to another location That is not rightSonnia Y.
Extra nice customer serviceorna S.
Customer did not leave a comment.JaLissa W.
I made reservations for a 15 foot U-Haul at 2033 south state road 7 west park location and when I came the next day to pick it up they had nothing at all for me. Telling me that They had nothing at the moment I would have to wait hours. Or I can go elsewhere what is the point of making reservations if that's the kinda service they are gonna provide? Very un satisfied with the service and people skills the front desk associates had.Giovannie P.
Customer did not leave a comment.Alexandra D D.
The phone pickup was a nightmare. On the same night had 3 attempts at picking up the truck. All failed. Customer Service was excellent as well as final the location. But live authentication were terrible. Did not allow for any wiggle room or offer alternatives. They just denied the rental and I had to call customer services. Finally I physically went to the Location mentioned above and they helped me quickly and efficiently.Adela M.
Just customer serviceDave C.
Excellent servicearmando C.
Customer did not leave a comment.Felicia M.
Customer did not leave a comment.Jose D.
Customer did not leave a comment.Dave C.
Customer did not leave a comment.Joaquin L.
Customer did not leave a comment.NADIA M.
Customer did not leave a comment.MICHAEL H.
Excellent service!!!!NEMMY C.
Very nice guy and real east to work withRobert B.
Customer did not leave a comment.Cintia W.
Customer did not leave a comment.DAVID S.
They charge me for gas when i put moreAlexandru N.
I called the location three times before I decided to rent and asked the gentleman what was the charges. He said $19.95 + $.99 per mileage. At the end he's charging me more than a double he supposed to. Extremely disappointed and NEVER WILL RENT EVER AGAIN WITH U-HAL.RODRIGO M.
Attendant didn't know how to use uhaul website. Took him like 45 minutes to figure it out. I was upset and was about to leaveyamila A.
UHaul rep was very nice but was having lots of trouble filling out the drop-off UHaul form required for him on his laptop so it took an ungodly amount of time (~45 minutes and we were the only one there) standing in the gas station to drop off the truck. He tried to call for help but no one answered. In the end was able to resolve and return the truck. This is NOT a "UHaul Property" with a lot full of trucks and retail UHaul store like I've used in the past. It is a gas station that is partnered with UHaul to coordinate pick-ups/drop-offs with a rep that comes to the gas station. Not what I expected and perhaps the setup is what led to the prolonged drop off time. I will definitely use UHaul again, BUT will be extra vigilant to make sure both the pick up and drop off location is an ACTUAL "UHaul Property."Christopher H.