Customer Reviews for South Park Marathon
(U-Haul Neighborhood Dealer)

Rating:

1.0

Rented a furniture dolly but the location did not have one which was a bit of a pain. The truck rented is infested with rodents in the entire truck.

Rating:

5.0

Good customer service.

Rating:

2.0

i had 930 rental p/u time w dolly reserved. when i got there the person wasnt even there. the gas station attendant had to call the person. There was NO dolly (which i specified in reservation). i was told to go to another uhaul to see if i could find a dolly. and the gas station attendant told me he was 'doing me a favor' by giving me the keys b/c thats not his job. AND WAS STILL CHARGED FOR the dolly! Then i was not given ANY rental agreement and i got pulled over for speeding and couldnt provide any info to the officer. when returning, i put a gl of gas for the 21miles ii used and apparently that wasnt enough because i was charged an addtl gas fee. i immediately called when i saw dolly and they did reimburce me. had EMPLOYEES been paying attention perhaps this wouldve gone smoother. I was furious about dolly as the whole point of the uhaul was to move a dresser, which needed a dolly to achieve purpose. i had to pay an addtl $25 fee to the person at the condo for letting me borrow the dolly. not fair when i specifically asked for 1 during reservation.

Rating:

4.0

Everything was wonderful. The truck was fine. The service was great.

Rating:

2.0

More vans at the Uhaul owned locations.

Rating:

5.0

Very good and fair. I would recommend.

Rating:

1.0

I made a reservation for 2pm and the person that handles the Uhaul was not there and finally showed up a hour and a half late. And then he stated and made it very clear that Uhaul is Not his priority!! very unprofessional.

Rating:

2.0

Was charged for gas even though I returned it at half a tank, which was how I recieved it. Will be using another company moving forward.

Rating:

3.0

The van smelled like a chimney. When I turned the key I immediately got a message that said tires are low add air. I drove 3 miles before the gas light went on. The passenger seat needed to be vacuumed. When I returned it and told the location owner he just shrugged his shoulders and said oh well.

Rating:

5.0

Customer service was great gentlemen was very nice even called early in the day to confirm pick up location.

Rating:

4.0

Here I was asked in advance how many miles I plan to drive. And on the basis of this, money was withheld. I drove much less. I had to contact the support service for a refund.

Rating:

3.0

The van was FULL of roaches! Endless THIUSANDS of them!! Please DO NOT rent this van to anyone!! They crawled on to all my boxes, clothing, hair, into my home and storage unit! They came out of ALL nooks and spaces inside the whole van! This has been by far the very WORST experience of my entire life! I wouldn’t even begin to ask for refund or anything back given the fact that nowadays losing a small client like me doesn’t mean anything anymore. Don’t care about the money! It is the principle of it all. It’s easy for such a big company to brush off and disregard when looking at customers from the cold side of the barrel. Keep your money, keep your truck. Farewell

Rating:

2.0

THe van was roach infested.

Rating:

3.0

The location was convenient, the truck was ready to go however it was not cleaned out. Also, I had booked to pick up at the main location but they switched to this neighborhood location and they did not have the dolly or other supplies available. Unfortunately I did not know this until I was told as the paperwork was being done

Rating:

1.0

very bad experience,, the person did not went out site to see if the truck has any condition or how much gas have i returned same gas i puck up but they charge 22.00 for extra gas is a theft, I will fallowed the claim never again will rent in the location they are scammers Luis

Rating:

4.0

Actually provide a dolly when the customer has paid for it. I paid the 7$ and not refunded because there was no dolly in the truck and the site had no dolly on location to provide. Other than that it was fast and convenient

Rating:

4.0

I didn't see anywhere in the process that you had to refill the gas tank. With ppl being budget conscious, we need to know the total cost, and gas costs can add to the cost significantly. Also there was some kind of rental tax that showed up on the final invoice. Just be transparent,.. people will appreciate it!

Rating:

5.0

None

Rating:

1.0

My U-Haul truck broke down and receive the worst customer service ever!!!! Waiting to get a refund for this terrible experience

Rating:

5.0

Everything was fine. Location is very convenient, guy who was there was very friendly, car was super new and looked like new one. I am a girl and little bit confused how to drive because car was little bit different (transmission of gearbox was on the front), but I decided problems and did all my moving fast. Thank you for opportunity. BUT, when we took the car it was half a tank of gasoline and we returned the same, but I was charged additional $9.90. I didn't get why

Rating:

5.0

Friendly knowledgeable accommodating staff, 24/7 access

Rating:

1.0

They charged me for 51 miles. However, I only drove only 28 miles. I was overcharged for 23 miles. I am furious. I checked the receipt, I called several times and nobody answer. Horrible service!!!❌👎

Rating:

3.0

Do NOT rent a vehicle with no gas. I only got about a mile away from location and gas light came on.

Rating:

1.0

Hello, I was overcharged for the gas. I have Pictures of the gas level when I picked it up. I need a refund immediately. I can send you a picture of the gas level and time stamp. You'll see it was at the time of the rental started. I returned the truck with exactly the level, which is NOT shown in the deceptive receipt. The gas level on the invoice showing the original gas level is false, and I have picture proof. Thank you, Marc Thank you, Marc

Rating:

5.0

This was a thoroughly pleasant experience. The staff was efficient and friendly and our van was clean, ready, and waiting. All in all a star rating.

Rating:

1.0

I was overcharged and I had to go again to ask them to fix it. The representative at the ship said he didn’t have access to U-Haul and had to call someone else. After the call, the person on the phone said he will fix it and give me a call. But I am still waiting for the call.

Rating:

1.0

Not charge for dolly and furniture pad that wasn’t received

Rating:

4.0

I had some issues with checking out... Called 800 number for corporate... They were useless and of no help... I had to drive back to the location to make sure I got credit for returning the vehicle.

Rating:

5.0

I think everything will be perfect the same to me for the next customer

Rating:

3.0

The truck was very dirty and nasty on the inside and out. I did not see another truck and really needed it.

Rating:

2.0

Charging me 17 $ for 4 Gallons of fuel comes to 4.25/gallon.Not to mention that I had 28 miles that comes to 7miles/gallon. What kind of van has this kind of consumption? I guess wrong numbers and of course double the price.

Rating:

1.0

22 January 2021 Dear U-Haul and Bladd Perez I’m glad you sent me the link to the survey asking about my experience at U-Haul the end of December 2020. To say the least, it was unpleasant and to say it more expressly, it was downright unacceptable for any human to be treated in the manner I was treated, specifically by Ms. Hannah Stewart. I’m not sure of the spelling of her name, she wasn’t forthcoming with a business card nor a smile at the time of my interaction with her. My day started normally, my wife dropped me off at U-Haul (West Park on 441), before noon, on her way to the airport where she was flying out of town. I showed my paperwork to a nice young man, Ramon? He spoke with Ms. Stewart and asked me to take a seat saying I’d be next. I watched Ms. Stewart call three people before me, never once even acknowledging me. I admit, I was rude and interrupted her with, “Excuse me”, while she was speaking with the third client. I asked her why I wasn’t being called and pointed to the paperwork sitting on her desk at her right elbow that I’d brought with me. Ramon gave it to her when I arrived. She told me I was rude and she didn’t have to deal with me and she wasn’t going to deal with me. Even when there were no more clients in the shop she wouldn’t even speak to me other than say she didn’t have to speak to me nor give my reservation. Of course, there was no one else there to fill out the paperwork. So I was stuck. Ramon and Ms. Stewart even got into a shouting match with her claiming she didn’t care about customer service and didn’t have to give any service to any customer she didn’t want to speak with for any reason. I had no recourse… I finally had enough and called the phone number as there was no supervisor on hand and nobody to help me. I got a person on the phone, who was appalled at my treatment and called the office to speak to anyone. I heard the phone ringing, nobody would answer. I explained to her the situation and after all that she tells me there is no 10-foot truck to rent to me on the property. I had to laugh as I was reminded of the Seinfeld episode about the guy that reserved a car only to find, when he arrived at the airport, there was no car. The punch line being, “you can make the reservation but you can’t KEEP the reservation!” the young lady on the phone was great and actually gave me $50 credit on my reservation for my problems and her not being able to get anyone in the facility on the phone. So that was that, so I thought. But, like the late night infomercial, “but wait there’s more!” Here I am, no reservation, no way to move the house stuff I needed before tomorrow, the closing date. I ask for a ride home, needless to say, I ended up walking the mile and a half to my home. Of course, I’m handicapped, 65 years old, retired on Medicare, it’s hotter than Hades outside and when I get home it even gets worse. I receive a call; funny I would answer it since I screen my calls from unknown numbers. But, I answered and it was a person at U-Haul letting me know he has a truck for me. Great, except I have to be there in 10 minutes since he closes at 1430 (on a Sunday). Luckily, my car was at home since my wife dropped me off and the rude folks at U-Haul wouldn’t even get me a ride even to another U-Haul, I asked for that, too before I walked out. Nope, no customer service. I got there, rented the truck. I got my stuff moved out and everything came out great, no thanks to U-Haul. So I have included the supervisor on this email, he needs to retrain his employees in customer relations and deescalating a situation maybe giving some personal time and extra remedial attention to Ms. Hannah Stewart. It seems she’s lacking in some basic interpersonal skills like communication, responsibility, accountability, empathy, sympathy, you know common human emotions. She’s young and there’s still time to learn some basic customer service skills and I’m sure she’d be a great representative of your company. I’m sure a 2.5-hour experience to transact a rental that should only take 30 minutes’ maximum, especially since I’d taken my time to do my part. I’d filled out all the paperwork online prior to my arrival including uploading my driver license. This shouldn’t be a common experience when one transacts business, if it was, I think you’d go out of business soonest. As a final parting note here, just to let you know, I won’t be renting anything from your company ever again. I have told all my friends about this experience and I have my kids spreading the word on Facebook. I know I have you quaking in your boots, losing my as well as my family and friends business. But at least we know and feel we’re doing our part toward not helping keep your company solvent during this pandemic and in the future. Thanks for nothing, Chip Maxwell U-Haul Contract 21814340

Rating:

1.0

I had a location but nobody was there and there were no trucks. I was directed to another place, far away from my original location and the truck was dirty and they didn’t provide me with a dolly Abe a cart as has been ordered. Terrible service from uhaul. I’m not blaming the gas station or it’s employee. Just uHaul.

Rating:

2.0

Dropped off truck and the only thing that was checked upon drop off was the gas.

Rating:

5.0

make sure the van is really clean. empty plastic bottle left on the floor in the cabin, and leaves in the back. A quick sweep would be great. ( I did it). The rental went perfect. thx

Rating:

5.0

This is uhaul, and all you need is a truck safe to operate, reliable, and easy to maneuver. It was not super clean inside and outside, but, it is like a work horse, you should not care about cleanness, you should care whether the horse will have enough strength to work for you. I was utterly happy with the experience to rent, pick up, and return the truck from Marathon gas station. Everything was smooth, and the operator at the gas station processed the paperwork real fast and gave me valuable suggestions. Thank you. Elshad.

Rating:

1.0

The van was very clean and ran very well. However the gas station employee was very disrespectful and did not know what he was doing. He was not informative and was very unprofessional. I would not recommend this location.

Rating:

3.0

They had no pads or a handcart. But we weren't advised till we went to pick up. When we got to the house the back had the old pads that were used, truck had wrappers of food and bottled water.

Rating:

1.0

The van smelt like urine. And it was disgustingly dirty and got charged extra from what I was told

Rating:

1.0

I have been charged $ 135 for two helpers that were not available at the location and my money is not returned .i called the 305 bomber listed with no answer. I don’t have a number for customer service.

Rating:

4.0

Some issues like crack in upper counter within bed of storage area in truck, which leaked when raining causes items to get wet. Service was good, and people pleasant. Thank you,

Rating:

5.0

Do periodic checks on your rental trucks. This one had three Caution lights on, tires low pressure, check engine and bulb burned

Rating:

2.0

First when we booked it we rented dolly's they don’t have dollys but website booked them. We spent another two hours looking for dollys. We could have found them before we picked up the truck. Wasted our time. The Trucks A/C does not work, the truck smells bad and was not really cleaned. Thank goodness we only used this truck for only 6 hours.

Rating:

5.0

Very convenient and friendly place. Thanks!

Rating:

1.0

Truck was not maintained. Ac dead, no water pump working for a windshield sweeping and after all they used jumper cables to start. And honestly all this I can forget but the fact that I spend a lot of time trying to find someone who can help me turn on the truck.. I drove like 20 miles, and when I tried to start engine- it didn’t works. Battery or alternator or both of them are dead. So it was a worst U-Haul experience ever. Btw when I returned it and tell about all this complications an employee told me that he is just a gas station worker and he will send everything to U haul representative as soon as he would be there and he will immediately call me but no one never reached me out.

Rating:

5.0

I was charged for extra fuel. I received the truck almost empty and returned in the same way and I was charged for fuel

Rating:

5.0

very well I recommend everything

Rating:

3.0

The 24/7 phone system did not work. It took me over 1 1/2 hours to finally pick up my truck, with assistance from your operator on the phone.

Rating:

5.0

Make sure the hours of operation are correspondent to the managers hours

Rating:

1.0

The guy offering your services at this location was horribly rude, didn't wanna rent the truck. Worst experience ever.

Rating:

5.0

Very good service, easy in and out and cheap

Rating:

3.0

The local was ok the 1800 go uhaul cancel 2 my reservations it was a nightmare

Rating:

5.0

Es exelente salió muy barato ya q un conocido quería hacerme el servicio x400 dólares y aquí resolví con solo 60 muy agradecido gracias seño recomiendo

Rating:

3.0

Provide better customer service

Rating:

2.0

Have a better drop off system and a receipt at the end off the drop off

Rating:

2.0

The person Whom is in that location needs to improve his customers service. He asked me to take the truck to another location That is not right

Rating:

5.0

Extra nice customer service

Rating:

1.0

I made reservations for a 15 foot U-Haul at 2033 south state road 7 west park location and when I came the next day to pick it up they had nothing at all for me. Telling me that They had nothing at the moment I would have to wait hours. Or I can go elsewhere what is the point of making reservations if that’s the kinda service they are gonna provide? Very un satisfied with the service and people skills the front desk associates had.

Rating:

5.0

The phone pickup was a nightmare. On the same night had 3 attempts at picking up the truck. All failed. Customer Service was excellent as well as final the location. But live authentication were terrible. Did not allow for any wiggle room or offer alternatives. They just denied the rental and I had to call customer services. Finally I physically went to the Location mentioned above and they helped me quickly and efficiently.

Rating:

5.0

Just customer service

Rating:

5.0

Excellent service