Customer Reviews for Southeast Air Inc
(U-Haul Neighborhood Dealer)

161 reviews

138 Coin St   Fort Worth, TX 76140

(817) 293-0041

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 11/9/2024: Closed

Services at this Location:

Contact Us

(817) 293-0041

138 Coin St
Fort Worth, TX 76140

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 11/9/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Jorge G 
Rating:
5.0

100% recommended - Customer service, equipment & accessibility thumbs up!!

Efrain M 
Rating:
5.0

Service was great 👍. Unfortunately after picking up the trailer went to load the side × side only to find it wouldn't fit. Called back where I picked up gentleman told me no problem just bring it back and u haul would only charge for 1 day.so I took it back.

David B 
Rating:
4.0

Easy location.

JAY D 
Rating:
5.0

Dropping the trailer off was a smooth and easy experience. Friendly staff. Would use again

KENNETH H 
Rating:
5.0

Customer did not leave a comment.

stephen l 
Rating:
5.0

Can’t say enough good things about this location, convenient, great customer service & equipment availability, highly recommend!!

Efrain M 
Rating:
4.0

Staff was very helpful and knowledgeable.

Bryan B 
Rating:
5.0

The person who was there came out to greet us and took care of everything. Very friendly

Scott C 
Rating:
5.0

Customer did not leave a comment.

Ivan L 
Rating:
5.0

Customer did not leave a comment.

ekrima O 
Rating:
5.0

Customer did not leave a comment.

ROBERT K 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE K 
Rating:
5.0

Convenient location, friendly staff - highly recommend!!

Efrain M 
Rating:
5.0

Customer did not leave a comment.

Mark S 
Rating:
5.0

Customer did not leave a comment.

William R 
Rating:
3.0

Customer did not leave a comment.

Dinette F 
Rating:
4.0

Customer did not leave a comment.

Miranda B 
Rating:
5.0

The only issue I had was that one of the tires had a slow leak. I checked it shortly after getting the trailer and it was already low. I added air and it held for a while, but I had to add more air the next day. I checked again each time I stopped and was able to make the whole trip without catastrophe.

Timothy F 
Rating:
5.0

Customer did not leave a comment.

JUAN M 
Rating:
5.0

Customer did not leave a comment.

Dion D 
Rating:
5.0

The only place I will rent my uhaul equipment is this location

ROBERT K 
Rating:
5.0

Very friendly staff, they went above and beyond

IRENE G 
Rating:
4.0

Check-in was super fast, and the truck was nice and clean. I would rent from this location again!

Dawn M 
Rating:
5.0

Customer did not leave a comment.

Sharon M 
Rating:
5.0

N/A

Jerry L 
Rating:
5.0

Friendly service - 100% recommend this location!!

Efrain M 
Rating:
5.0

The customer service was good.

Paula L 
Rating:
5.0

Had a great experience

MICHAEL S 
Rating:
4.0

The drop off takes a lot longer than having someone check you in. Other than that it was a good experience

Edward O 
Rating:
5.0

Customer did not leave a comment.

Sharon M 
Rating:
5.0

Customer did not leave a comment.

Shakelia D 
Rating:
5.0

Customer did not leave a comment.

JULIAN R 
Rating:
5.0

Customer did not leave a comment.

JEFF M 
Rating:
1.0

Customer did not leave a comment.

Toni P 
Rating:
5.0

Customer did not leave a comment.

Matt B 
Rating:
5.0

Great customer service, highly recommend this location!!

Efrain M 
Rating:
4.0

Customer did not leave a comment.

WILLIAM H 
Rating:
3.0

Customer did not leave a comment.

Terrance K 
Rating:
5.0

Customer did not leave a comment.

Terry B 
Rating:
5.0

Customer did not leave a comment.

Raul D 
Rating:
5.0

Customer did not leave a comment.

Quynh A 
Rating:
5.0

I has dropped off after hours. But the outside was clean and was very convenient.

Cole H 
Rating:
1.0

Same as above

Justin D 
Rating:
5.0

Customer did not leave a comment.

Timothy L 
Rating:
5.0

Customer did not leave a comment.

ROBERT K 
Rating:
5.0

Customer did not leave a comment.

Gary N 
Rating:
5.0

Customer did not leave a comment.

William D 
Rating:
5.0

Customer did not leave a comment.

Hashem A 
Rating:
5.0

Customer did not leave a comment.

kelly g 
Rating:
5.0

Customer did not leave a comment.

alicia w 
Rating:
4.0

Customer did not leave a comment.

Terra T 
Rating:
2.0

Nobody was there when I arrived to return the trailer. I dropped it off and took a picture. Then I still got emails saying I never returned it, and also got charged for an overdue rental.

Levi C 
Rating:
2.0

Customer did not leave a comment.

Samuel B 
Rating:
5.0

Highly recommend this location to anyone, friendly representative and always ready to help with equipment needed…

Efrain M 
Rating:
3.0

Customer did not leave a comment.

Thomas S 
Rating:
5.0

I’ve rented U-Haul equipment from this location so many times that I lost count, the gentleman there is always welcoming, professional and very helpful getting you to your rental equipment promptly, I highly recommend this store…

Efrain M 
Rating:
5.0

Customer did not leave a comment.

ROBERT K 
Rating:
5.0

Customer did not leave a comment.

kenneth h 
Rating:
5.0

Customer did not leave a comment.

ALLAN D 
Rating:
5.0

Customer did not leave a comment.

Randi B 
Rating:
2.0

Truck was dirty inside and out including the loading cab that we had to sweep so it would be clean for our furniture. . The worst part was there was absolutely no gas left. It had 7 miles till empty. And in return we left it with just over a 1/2 tank left which we should receive credit for it.

Andrew H 
Rating:
5.0

Customer did not leave a comment.

Jan A 
Rating:
5.0

Customer did not leave a comment.

JAN D 
Rating:
5.0

Customer did not leave a comment.

Jeff G 
Rating:
5.0

Quick, courteous service. In and out in 15 minutes

kelvin j 
Rating:
5.0

Customer did not leave a comment.

Antionette H 
Rating:
5.0

Customer did not leave a comment.

DAVID R 
Rating:
4.0

Customer did not leave a comment.

DOMONIQUE M 
Rating:
4.0

I had issues trying to get my truck picked up through the app, and also returning the truck because I couldn't get it to upload a pic of the odometer. It has a very frustrating process for me to rent the truck through the app.

Winston W 
Rating:
5.0

The guy in the office was very nice it only took about 5 minutes and we were on our way.

BROOKE M 
Rating:
5.0

Dropped off after hours, did not interact with anyone but did not have any issues

PHILLIP W 
Rating:
1.0

We arrived slightly early to the location for drop off we waited to see if anyone would show up for our drop off time. No one arrived and we had to do the mobile drop off costing us extra money.

Gregorio R 
Rating:
5.0

Customer did not leave a comment.

CHRIS D 
Rating:
5.0

Great location will return if I need a truck

Robert K 
Rating:
4.0

Customer did not leave a comment.

Taylor C 
Rating:
1.0

The guy there is the RUDEST PERSON, he wasn’t helpful at! I simply had question regarding why my card wasn’t charged for my payment because I have more than enough money in my bank account to pay for my charges! The only thing he would say is I don’t know why,so I hung on him an he called me back harassing me about why I hung up on him & he started insulting me like I’m not able to pay for the Uhaul! I will be filing charges against him & the whole Uhaul company!

bobbie w 
Rating:
5.0

Customer did not leave a comment.

Luis E 
Rating:
5.0

Customer did not leave a comment.

Charles M 
Rating:
1.0

I returned the trailer in clean condition. The drop off location is off a main road in a non well maintained area. I was charged a $25 cleaning fee. I rented an open trailer for a motorcycle. It also rained after I dropped off the trailer. So please explain how it was in need of a cleaning fee. Will not be renting again.

Milica K 
Rating:
5.0

Customer did not leave a comment.

Jesus V 
Rating:
5.0

Customer did not leave a comment.

Robert K 
Rating:
5.0

Location was very convenient, staff was very helpful

Robert K 
Rating:
5.0

Great consistency is refreshing!

derry j 
Rating:
5.0

Customer did not leave a comment.

Scott G 
Rating:
5.0

Customer did not leave a comment.

Shawn W 
Rating:
5.0

Customer did not leave a comment.

Jim L 
Rating:
1.0

Selected 1 way and got charged for in town. We put in our drop location and it still auto populated it as my drop city. Had to return it and go 50 miles out of the way paying .99 a mile for uhaul messing my reservation up. No one I spoke to could help. How do you run a company and can’t fix any kind of mess up. Then tried to charge me $20 because the app didnt work and no instructions to take a picture of the uhaul at the return location. Absolute bull***t all around I can happily say **** this company this was nothing but a scam and headache from the get go. Also my keys said it was a one way truck so where do we go wrong. This company needs to learn customer service and own up when there is a mix up. No apology just blamed me ***** uhaul

Drew W 
Rating:
5.0

Excellent customer service

RONNIE L 
Rating:
5.0

Customer did not leave a comment.

Jason W 
Rating:
5.0

Customer did not leave a comment.

leon Y 
Rating:
5.0

Great customer service

jesi m 
Rating:
5.0

The customer service representatives at this location exceeded our expectations thank you for making our move a little easier

Joseph T 
Rating:
5.0

The 4 by 8 covered trailer was in very good condition, everything function well on the trailer and your people at both the pickup and drop-off took care of everything expediently

William V 
Rating:
5.0

Fast and efficient service

April F 
Rating:
5.0

Customer did not leave a comment.

Randi J 
Rating:
5.0

Had a really great experience picking up the trailer. The trailer was ready on time. The proprietor was very helpful and very courteous.

Brian C 
Rating:
4.0

Customer did not leave a comment.

diane h 
Rating:
1.0

Customer did not leave a comment.

Sheridan S 
Rating:
5.0

Robert was very helpful and got me on my way in a dash. I definitely recommend this location!

Daniel S 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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