Could not drop off where intended
VICKIE L
Customer Reviews for Southern Automotive Services LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I am writing to express my concern regarding Scott's behavior at the location, which I deemed unprofessional and unruly. I would appreciate a prompt response from a member of your corporate team.
Tierra Ethey are always awesome
JAMES MVery friendly and helpful. Would use them again.
SHERRY GVery friendly
rob rThe truck I picked up had cockroaches in it which required me to fumigate before packing. I also had to pick up the truck and tow dolly in two different locations which took away 10 miles from my authorized mileage costing me an overage of $10. There was absolutely no reason why the tow dolly couldn't have been relocated to the truck pick up location which is where I was GUARANTEED to have it. Customer service couldn't help at all. This was my worst U-haul experience!
Justin DThe Southern Automotive Services LLC 1485 Joe Bruer Rd Daleville AL 36322 is the Best place to rent U-HAUL Equipment. Rob is the best person I had ever encounter from my previous U-HAUL locations.
Estevan SHorrible attitude
Angel DThe two ppl that own the place I believe they are the owners are rude and not on the same page this morning December 18 I spoke to the man and he told me that I am owed $96 dollars and when I called back to let them know I am on my way the woman told me she does not know anything being owed to me she is very rude and unprofessional and telling me that she can not do anything without her husband being around. All I want is what is owed to me I know I am owed money and she acts as though she does not want to give me my money
Irene LGreat service from the staff at this location. The equipment is clean and they have plenty of inventory to fulfill my needs.
Gary GGreat staff, nice clean truck.
Derek SFrequent customer rewards. Fourth time in 1.5 months. I need a break. Lol
Steven RProfessional hometown customer service!!
Brenda BExcellent service. Very friendly and professional.
Craig SNothing, everything was fantastic!
Tom HVery friendly. Good dealer!
Robert WNeeds equipment didn't have the appliances dolly I needed.
Dale PMr. Rob came off kinda rude and barely talked and once we started talking he was pretty nice.
CHELSIE GI had two issue with this location. There was no indication of signs of where the rental truck were parked. There was only one close to the building, so I figured that was the one I rented. When the key did not fit and I went back to the office no one was there. I had to call U-Haul. The person then showed back up and made it seem like it was my fault for not knowing that the trucks were parked probably 100+ years away from the building set back behind a fence. They were not visible from the office building. My second issue may not be the fault of this location. There is/was a n issue with the A/C in the truck. When you drive at low speeds (50 or below) the air works correctly. When you got up above that the air stopped blowing. Since I was drive 300+ miles and most of it was interstate I did not have A/C on most of my trip. I was forced to roll down the window.
David SIt was desolate and no one was really there. No clear arra on where to park the uhaul truck safely
Sebasian PThe staff were nice and courteous. Great people!
Micael LGreat service, kind people.
kyle jThe doors were unlocked, the trailer was open and wet. The keys aren’t in the lockbox, the business was closed. We were sent to the wrong location. It was ridiculous.
Jackson HFriendly knowledgeable service. Made the drop off of truck easy.
Richard REasy and professional
DANNY TVery convenient location. Equipment was well kept and clean. Staff was very helpful knowledgeable. Highly recommend this location for your uhaul needs
James FDon't change an after hours fee that the customer don't know and didn't know about until after they where charged
ROBERT MEverything was great
GWENDOLYN FEveryone is professional and kind.
Donn SRob at Southern Automotive was Awesome very helpful. However when I booked the reservation I went into a different place at (J&J Rentals), when I went in to pick it up at J&J they sent me to Southern Automotive the morning of pickup. That was frustrating but it worked out.
PHILLIP JGreat customer service and a friendly attitude
Carl SPlease have trucks available in city requested instead of us having to drive 90 miles to pick-up the only truck in the area.
John LOn the internet it said Saturday hours were 8am to 12pm and I got there at 11am and they were closed so I had no idea how to self return my truck because that option was not there only to self return my tow dolly so sat on hold customer service for about an hour with no help
Nicole BThey was closed on Saturday so we put the key in the drop box...they have helped me in past and they have an outstanding service as well.
WILLIE BRude customer service.
lizette pThis was not the original drop off location that was requested. Some how the person from the pick up location changed this information after previously confirmation of everything.
Samuel HBest location and customer service with Uhaul thus far!! Thank you Southern Automotive!
Tabatha GThe worker put down the wrong amount of hours that we needed the truck for and so I had to call customer service and add two more hours. They charged me $54.
ROBERT CSomeone previously had clearly been smoking in the truck. Wish they could be non-smoking.
Peter WGreat locating have used them twice with great results.
Ryan Hwe wanted to pick up in Dothan and it got changed to 25 miles away I had to call to get the extra mileage. This owner shared with me why he got the reroute and was very nice. He opened up just for our pickup. Disappointed in the reservation part of the experience. Stores should not have the choice to force us to go to another location because they Don't want a smaller job.
William ROverall Southern Automotive is satisfactory. The equipment was in poor condition. Subfloor seeds shot out of the defroster when I turned it on, nail clippings in the seats, over run with ants, and the windshield wiper flow off during a storm. Not to mention the check engine light came on half way thru my trip. I replaced the wiper at the next truck stop. When I picked up the truck Southern Automotive informed me the truck was a recovery and that people were living in it as early as the day before. Uhaul must ensure the safety and cleanliness of its vehicles prior to renting them back out.
Christopher CBetter customer service! Had to call U-haul myself while at office to rent b/c rental agent was unsure of how to do things or correct problems she did!
Julia BHe was rude, told me I need to get a bigger phone because I couldn't see the email contract. I ask him too print it for me but said his printer wasn't hooked up, and then I said I'll call uhaul and then he printed it out. He didn't show me the inside of the truck and it was parked so far from the building, I had to drive to get too it. He wasn't nice, but my truck was clean when I checked it. I wouldn't want to go their again to get a uhaul.
dianisa rNothing..everything was perfect...thank you very much....great people.
Willard KEverything was fine, keep up the good work and I will likely be a future customer
Samuel FThe trailer had a taillight out when I got it, they attempted to fix it on the spot. It worked when I left, but the fix didn't hold. It stopped working while I was pulling the car and I was pulled over for improper lights.
Mitchell BREALLY WERE NICE
ROBERT TThe location I got the truck from was great. I called a different office that was closer to my resident where I was moving from thinking that was where I would pick up the truck. I got a text message stating the pick up location was about 6 miles from my home. To say the least I was not pleased with the service. When I drove by the location I had contacted to reserve the truck they had a truck sitting on their lot.
james mThe place first sent me 20 minutes down the road only to return to the same location took right at 3 hours to get the contract done the guy working the computer didn't have a clue then I open the truck the smell of roach spray was overwhelming ants and roaches all over the inside of the truck
Walter CI was lucky to find this place great service, very friendly people that work there.
Hiram J