Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When someone pays $10 extra for a dolly, it'd be nice to actually get a dolly. We hurt ourselves a lot trying to move everything bare handed because the dolly wasn't there.
Christian J
Rating:
5.0
My entire experience with everyone was very helpful and professional
Charles W
Rating:
3.0
Need bigger trucks only had 1 - 10’ truck available. Also rented an appliance dolly and it was not in the truck. Store does not open on weekends
Roy O
Rating:
3.0
First off I was put out of my comfort zone when I made reservations way ahead of time and my Truck wasn't ready for me in the location that I was supposed to pick it up at, I was put into inconvenience mode by having to drive 45 mins to pick up my truck at a different location.
I arrived at my location and a U-Rep while assisting me with my truck notice that my vehicle wasn't properly hooked up with chains but was only supported by cloth ties I was bewildered to hear that because that could have been an accident so trouble that I couldn't imagine my experience with the truck was horrible!!!! This was my 5th time using U haul 😢
Marscilla D
Rating:
5.0
We had to switch the drop off location to a location closer to our destination. The young lady running the office at Southern Glass was awesome. She walked us thru the process and made sure everything went smoothy!
JAMES S
Rating:
5.0
Customer did not leave a comment.
PAMELA E
Rating:
4.0
Customer did not leave a comment.
BILLY W
Rating:
3.0
Customer did not leave a comment.
Joey J
Rating:
5.0
Customer did not leave a comment.
ROY S
Rating:
5.0
Customer did not leave a comment.
Jeffery B
Rating:
4.0
Have rents on site.
Johnny T
Rating:
5.0
Customer did not leave a comment.
ZACKARY W
Rating:
5.0
Customer did not leave a comment.
NORA S
Rating:
3.0
.
Nicholas M
Rating:
5.0
Customer did not leave a comment.
BRYAN A
Rating:
5.0
Customer did not leave a comment.
WALTER S
Rating:
5.0
Everything was great.
Paula M
Rating:
5.0
Customer did not leave a comment.
Shiela H
Rating:
5.0
Customer did not leave a comment.
Andrea V
Rating:
3.0
Have an actual knowledge of open and closing time
Shavaunta B
Rating:
5.0
Customer did not leave a comment.
ELAINE D
Rating:
5.0
Everything was done through the app.
Christi H
Rating:
5.0
I have no complaints
MIRIAM M
Rating:
5.0
You need to list the Nashville AR location so it can be found on your website
charles h
Rating:
5.0
Austin made the process, he worked efficiently and was very courteous. He is a very good representation of the Uhaul brand.
ADAM N
Rating:
4.0
Customer did not leave a comment.
JUDY C
Rating:
5.0
Customer did not leave a comment.
PAUL R
Rating:
5.0
Customer did not leave a comment.
Robert P
Rating:
5.0
Customer did not leave a comment.
Traci t
Rating:
5.0
Customer did not leave a comment.
Eundra B
Rating:
5.0
Customer did not leave a comment.
GAYLON B
Rating:
3.0
Customer did not leave a comment.
Jessica K
Rating:
5.0
Customer did not leave a comment.
VICKIE B
Rating:
5.0
Customer did not leave a comment.
Bryant H
Rating:
5.0
Customer did not leave a comment.
Randy S
Rating:
5.0
Customer did not leave a comment.
Paul R
Rating:
5.0
Customer did not leave a comment.
Jayme N
Rating:
5.0
Again, everyone was polite and friendly.
Vickie T
Rating:
4.0
Customer did not leave a comment.
Seth R
Rating:
5.0
Customer did not leave a comment.
Tim C
Rating:
3.0
Customer did not leave a comment.
Nancy D
Rating:
5.0
Customer did not leave a comment.
KELLY J
Rating:
5.0
Customer did not leave a comment.
Shawn B
Rating:
4.0
Customer did not leave a comment.
TREY E
Rating:
5.0
This location was closed when returned equipment but do business with them a lot. Always helpful and friendly.
deborah w
Rating:
5.0
Customer did not leave a comment.
John B
Rating:
5.0
The interior of the truck was not as clean as it should have been . Previous users smoked lland left ashes, and the smell of cigarettes.
Jeff V
Rating:
5.0
Customer did not leave a comment.
Porshia W
Rating:
5.0
Customer did not leave a comment.
JOHN A
Rating:
5.0
Easy pickup and drop off with friendly and professional staff!
keely l
Rating:
5.0
Customer did not leave a comment.
GARRY L
Rating:
1.0
Where do I start? I went from a 15' truck to a 10' truck and no one called me to confirm like they said they would. Checking out my truck was a horrible experience. Checking the truck in was easier but you overcharged my card by a lot. I will take care of that for sure! So no I was not happy about any of this rental! It sucked!
David T
Rating:
5.0
Customer did not leave a comment.
DONALD S
Rating:
5.0
Customer did not leave a comment.
JOHN S
Rating:
5.0
I’ve always had a good experience renting from this location. Friendly service.
JAY L
Rating:
3.0
Business was closed the day I dropped off
JOSHUA M
Rating:
5.0
Customer did not leave a comment.
Bryan J
Rating:
3.0
need more accessible location
betty j
Rating:
5.0
Great service. I always use this location. Hard workers, friendly, and they always go above and beyond to meet my every need.
Wanda M
Rating:
5.0
Customer did not leave a comment.
DANA T
Rating:
4.0
Customer did not leave a comment.
KAREN I
Rating:
2.0
Customer did not leave a comment.
Angie G
Rating:
3.0
I've dropped off a truck before, several years ago, (September 2017 to be exact). The drop off then was easier, because it being a truck, there was a drop box for the key. This time I had to call U-Haul to tell them I was leaving the 5' X8' trailer. Yes I would use them on my move or move items. I definitely would tell people to use them.
JANET B
Rating:
5.0
I was In and out in a few minutes
Graham H
Rating:
5.0
Customer did not leave a comment.
ADDIE D
Rating:
5.0
Customer did not leave a comment.
Kevin G
Rating:
5.0
Customer did not leave a comment.
Graham H
Rating:
5.0
Customer did not leave a comment.
Bruce P
Rating:
5.0
Customer did not leave a comment.
JANICE G
Rating:
2.0
The management had attitude like I was interrupting her day. Also I paid a cash deposit of $100 I should
Receive a cash deposit back not a refund check plus my mattress and box spring got wet somewhere in truck it leaked and I had wet furniture and bed
WILLIAM C
Rating:
5.0
Customer did not leave a comment.
LILLIAN M
Rating:
5.0
They were very nice to us
LILLIAN M
Rating:
4.0
Customer did not leave a comment.
Anthony F
Rating:
5.0
Customer did not leave a comment.
Donna S
Rating:
5.0
Customer did not leave a comment.
Matthew D
Rating:
5.0
Customer did not leave a comment.
Justin S
Rating:
5.0
Customer did not leave a comment.
Kiana C
Rating:
5.0
Excellent customer service!
Andrea V
Rating:
5.0
Customer did not leave a comment.
Jerry B
Rating:
5.0
Customer did not leave a comment.
CRYSTAL W
Rating:
4.0
Customer did not leave a comment.
Donald C
Rating:
5.0
Customer did not leave a comment.
Wendy L
Rating:
5.0
Fast friendly service!!
ZANE W
Rating:
5.0
Customer did not leave a comment.
marvin r
Rating:
5.0
Customer did not leave a comment.
Mary S
Rating:
5.0
Customer did not leave a comment.
jerry b
Rating:
5.0
Truck had some minor damage but ran well. I was in and out in a few minutes. Great customer service and great company representation. I will travel the extra distance to come here again.
Earl D
Rating:
5.0
Great service!
Randall B
Rating:
4.0
Customer did not leave a comment.
Hayden W
Rating:
5.0
Nashville location drop off was easy peasy.
Cynthia B
Rating:
5.0
Customer did not leave a comment.
jimmy m
Rating:
5.0
Customer did not leave a comment.
ANGIE L
Rating:
4.0
No comment at this time.
Maurice C
Rating:
4.0
The dealer in Nashville Ar was very good! Would recommend them to any person needing this service.