Excellent customer service. No improvement needed.
TRACY T
Customer Reviews for Southern Storage of Tifton
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Matthew is always great to deal with
CLINTON HNothing. Great customer service!
GARY AThe guy who helped with my rental was very polite an friendly
CAROL BWhen renting the U-Haul, they should have the keys ready for you inside their building. Getting the key out of the lock box using a word code that you can barely read was not user friendly at all (took about 5 minutes), and when the weather is not good (freezing cold or rainy) you should not have to mess with that outside…..very bad plan, unless you were able to step into some sort of covered structure. Dropping off the key was not a problem using the drop box….other than the contract paper didn’t fit so well and had to stuff it down in the box…which didn’t go in so well at all. Just need a way easier/better solution at least for the key pickup.
CHRIS Jmake sure add on equipment is in stock for reservations
BRITTANY HVery Pleasant experience. Thanks
ROBERT Lclean out the inside
TONY MNothing,everything was great!!!
DAVID PThe truck ride was bumpy and truck should have been serviced before leaving and paperwork showed it was an half of tank of gas and when I checked it out took pictures it was only a quarter of a tank of gasI because of the bumpy truck ride I had a 65"flat screen that was broken due to this issue
Shanda WYour doing awesome
Amjid II was just surprised that when I returned the truck I didn’t get a refund on the gas that I purchased. I got the truck it has 3/8th of a tank and when I took it back was almost full
Teressa MVery helpful
Joy AShe was not available for the appointment we had set up and when making reservation I put counter pick up. She did not show up for 1 hour after our appointment time. Then after trying to call she finally called me back and told me she was at lunch and that she would not be back for another hour and we had already been there 30 min and trying to use the app to check in and I explained to her that it was not working she said to call U-haul and they would walk me through it. Well needless to say that was 1 hour on the phone with them and we got no where could not get the pick up to work either. She finally shows back up off her lunch and checked us in on her computer and took less than 5 min.
Ashley BThe location where I renting the truck from charge $40 for fuel after I turned the box truck back in. The fuel had the correct amount in there and I have a photo to prove it.
JESSICA SThe staff was helpful and professional. It was a pleasure to deal with everyone. The vehicle was clean and ready to pick up.
Steve SGreat service - quick check in - the lady working there was also very helpful with past inquiries
robert EEverything was perfect
Jennifer DEasy to drop off
Tammy TI reserved equipment at another reputable/long time UHaul facilty. I was moved to this location even though the other had my equipment?? When I arrived here, there was only one older lady working. The check in was actually OK. The building was very new and well maintained. But I had NO HELP in hooking to the trailer. Luckily someone came by and felt sorry for me and stood on the back of the trailer to make it easier to pick up to the bumper of my truck. No one helped me to be sure the lights were OK on the trailer. When I checked the trailer, it was very dirty. I had to borrow cleaning equipment from the lady to clean the thing out. And, the equipment was parked in a place that made hookup difficult. This location needs to change drastically. I will not rent from UHaul again if I am sent to the location.
Kevin RHave rented from U-Haul for years. Hands down the worst experience and will be looking at other providers (Penske) moving forward
Lance JI will use U Haul again as well refer someone to call you all also.
gayla jLet people know sooner that there would not be enough blankets for rent at the selected location and or where you could obtain additional blankets that were ordered.
James HFacility was great, lady at the desk was very nice and friendly!
Ronald TStorage solutions of Tifton Ga are super folks to work with. Timely, efficient and super friendly. Thank you.
Richard HThe location was very convenient and clean. Staff was exceptionally friendly.
Bobbie P