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Shatjuania F
Customer Reviews for Southern Wholesale
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The operator of the facility was a miserable man. When I asked him for assistance in hooking up the trailer he said no. I had to get on my back on the ground to hook up the wiring. I also had to lift the trailer on the hitch myself and insure it was done properly. No customer service at all.
LARRY SFirst of all I walked in the location and the old white guy was smoking a cigarette and it was smoke all over the place. When i ask him about it he said he smoke in that location. When I return thr vehicle check mine in and then said he while check another one while he is outside. That location is not professional and not clean at all
XAVIER BI had to unload the trailer by myself and I still haven’t received my $60 deposit for using a pre paid card that I was told I would be refunded
GARRETT SGreat customer service!!! I will be back to rent!!!
IRWIN CAlways professional, efficient and friendly! No improvement needed, seriously. A wonderful experience thanks to a great company!
MARILYN PAbove average customer service (in my single experience) and cleanliness of truck. Even though the truck was 92K+ miles it was VERY clean and appeared cosmetically new. It behaved perfectly for the trip and was surprising comfortable for a 16-hour drive over 2 days. Below average for 'store' at this location. Basically, come here to pick up a truck. This location is very limited for anything else relating to supplies. There was no overview on knowing your capabilities of driving a U-Haul truck given and no overview of the features of the truck. I ran into a minor 'learning' issue when I couldn't figure out if the lights were on (or how to turn them on) when it was getting dark out. Hint: lights are not automatic.
DONALD RMake sure that the ball is connected NOT upside down before attaching the trailer!
BAILEY LThe place was closed. The facility on the outside was not clean and it was nearly impossible to find the drop box for the keys. It was a total disaster. Brittany did walk me through it but had I been returning after dark I would have been terrified.
FRANK MVehicle was not clean and had no fuel upon my receiving
Daryl CDidn’t feel comfortable with leaving the vehicle there
MICHAEL CThis reservation was made because of U-Haul’s failure to abide by my original request for a 20ft truck at another location. This failure caused me to pay more money for my rental and cost me valuable time and a great deal of stress as my help was lined up and we were delayed due to the truck unavailability at the location where I made my original reservation. It’s hard enough to plan everything needed to move and this experience didn’t do anything to make it easier. In fact, it was the opposite. If you can’t offer the service being requested you need to let your customers know that at the time of the reservation by not even providing the option. Switching from a 20 to a 26 foot truck could be a big deal for the person driving it. Thanks for all the inconveniences.
YVONNE AFirst location was open @ the time they were supposed to so we had to used my mobile app to find another u-haul carrier in which our 8 am pick up was not met.
ken pWhen I drove up there were no signs for the entrance. There were trucks and trailers lined up by the road. I drove up the hill and through the open gate into the parking lot but there was no entrance sign or directions as to what to do. I called their number to see how to get into the office but he told me they were closed. He said leave the truck outside the gate and put the key in the drop box. I was in a hurry to get to the airport. Apparently He did not know that his front gate was open. I left the truck and trailer inside the gate and when I left there was another customer dropping off a trailer and couldn’t figure out what to either. This location needs large signs posted as to where the entrance is and what to do.i rent a lot of your trucks and each drop off spot has instruction signage.
JULIAN RBest truck rental every time, always available and reliable for my moving company, anytime and anywhere in the country.
DEMARIO MTerrible all around. Zero gas at pickup. Appliance dolly I ordered wasn't in the truck, when I asked for it, they "didn't have any there", so I had to go to a separate Uhaul location to get it...why was my order directed to that location (a Uhaul rep called me to change locations the night before) if they didn't have the appliance dolly I ordered? This caused me to spend 1 hour getting the dolly and gas before ever getting on the road, eating into my paid time and causing me to be late for my pickup, which is embarrassing and unprofessional for me. Why was I redirected to a location that did NOT have what I ordered? Your App couldn't find my location for check in on my phone OR my Wife's despite 30 minutes of troubleshooting. The chat help was incredibly useless giving me iphone instructions for my Android... I finally thought to try it via the web ķwhich worked), despite EVERY instruction the night before saying to use the app. Dont tell people to use the app when it doesnt actually work (and no it wasnt location permissions, it was your app glitching). This cost me another hour. So I was now 2hrs late to my pickup. Process wise: How does it make sense to offer mobile check in, but still require human interaction? If I had known I needed to get the keys from a human regardless, I would have done so vs beating my head against your terrible app for an hour in the parking lot thinking that was my only option.i spent an hour screaming at the app in the parking lot when it couldn't register my location, when I could have just walked in and gotten the keys. Why isn't check in (photo, ID check and upload, etc) allowed the day before? Your app is TERRIBLE and forcing clients to rely on it the morning of only increases your reputation risk vs allowing it the night before like EVERY other company in the hospitality/service industry. Why did I have to do all that the morning of, when EVERYONE that uses your service is worried about other things (moving, pick ups on a schedule, etc)? Airlines/TSA/Hotels/airbnb, Uber, etc allow check in virtually the day before...your process is absolute insanity and not consumer friendly....should your security be greater than TSA where you cant allow pre check in the day before? I had NO warning whatsoever that i would need my passport or a contact to "verify" me at check in (luckily my wife was with me to receive the call, because WEIRD...i didn't have my Passport on me lol). Whoever devised your process clearly isn't regularly testing/using it. It's not user friendly in any way and the security measures are antiquated. I develop complicated processes for fintech companies for a living, and its clear, you don't eat your own cooking ...if you had a QC department actually running through your processes, as a client, you would realize how insane they are. The person reading this obviously didnt create the process, but you should forward this along to whoever did (and their boss so they realize they are incompetent). I spent $450 plus $150 in gas and had an abhorrent experience...I spent an hour dealing with your TERRIBLE app and another hour running around after getting the truck for it to be usable (I needed gas and the appliance dolly), another hour at drop-off checking all your ridiculous boxes. I've rented vehicles all over the world and never had so much friction. I rented this to pick up furniture for my new house....I wasnt able to pick up furniture because of the delay. I will not recommend your service OR use it when I move in a few weeks (as I had planned). Any questions feel free to reach out (tim46821@yahoo.com). This is feedback I hope is internalized and used to improve future customer experiences. Thanks -Tim
Timothy DLocation was not open at 4PM on a Wednesday to drop off. I selected Not Applicable, but the site would not allow me to select it. This site needs a review.
Justin DMake sure the code you give me for the lock to get the keys actually works. Couldn’t even use my rental.
JEREMY SPick up location not ideal. Told them where my drop off was to be and after I left they changed the location. I had to speak with three people to get it to my original drop off that I had scheduled when I made the reservation. Then I got charged and extra $28. This 4.5 hour 10’ truck rental was over $200+
Barbara SCharged for SafeMove and 2 gallons of gas. I returned the truck while the same amount of gas. I have pictures of gas and mileage to prove.
Terrell NThe return on May 16 to to Southern Wholesale located at 4201 Revolution Park Drive in Charlotte, NC was terrible. Per the contract, I called (980)242-3801 and the person hung up on me twice. Instead of talking, the person barely grunted. I installed the app and returned the trailer that way instead.
Richard OI unfortunately had to go to the uhaul store on Clanton to rent dollies x2 and blankets, as well as purchase boxes/tape. This was the closest location that had a van available.The van was awesome, thank you!
Michael BThere's no crank or jack to life the coupler of the hitch. There's no flat area to leave the trailer once and if you can uncouple it. Luckily I had a farmer with me who could get it done otherwise I would literally have spent the night in their driveway waiting for someone to come.
Lillian KHold the drop off location accountable for mistakes made by employees failure to correctly report the drop off time and date!
Frank PMy experience with U-Haul was the worst I've had with a rental company. The truck wasn't checked in on the day I returned it. Instead, it was checked in a week late, and I was unjustly charged an extra $800. I am currently disputing these charges.
chris gThere was a big hill to drop off the trailer with no space. Very poor experience. They had a pick parking lot that was closed.
travis sDo not park your trucks on wet grass with low tire pressure knowing it’s only a rear wheel drive.
Christian SNot sure what had happened but passenger window had been left over and cab area was soaking wet even across dashboard. Truck didn't appear to have been cleaned at least in cab area. Workers onsite were super friendly and nice. Just seemed like something got overlooked on last check-in before I took possession of the truck.
Scott SLove the app to return the van!
Timothy WI paid for a Dolly which was not in the truck. No refund was offered when a addressed the issue.
Joslyn WGate was locked on Saturday during business hours. There was no instructions on where to leave the vehicle and there was no lock box for the keys. Had to call U-Haul corporate line for assistance delaying the drop.
RONALD PPaid for a hand truck, it was not provided and when returning the van the gate was locked, had to park outside the gate. The van was fine though, no issues.
Landon RI selected this location from the website but there were no clear instructions on what to do with the key once self-checkout was done. The address provided is not clearly marked.
Jennell WMesmo eu sendo brasileiro, com carteira de motorista brasileira, foi muito fácil efetivar a locação. O equipamento estava bem conservado, pois peguei muita chuva e não caiu uma gota de agua nas minhas malas.
Geraldo LEverything was very smooth.
JACK MThe Uhaul application is unworkable and shut down during sign in. Southern Wholesale is not responsible for the app and unfortunately takes the blowback for a corporate screw-up. Uhaul IT has to reevaluate it's capabilities as this was not the only time during the last two weeks there was difficulty with the app. Too bad Uhaul seems to be the only trailer rental company in the marketplace. Our overall experience with the Uhaul app causes us to never us Uhaul again and go to Penske for a van or truck rental in the future.
Susan FThe manager that was there is not truth telling and he’s trying to rip me off. I would like for someone to call me immediately. 828-719-2044 in my name is Tammie. Thank you.
TAMI JRamp in my truck was broken. Check in process was difficult and lengthy. Not a fan of the automated check in, too many things can and did go wrong.
Nicholas B1. I was charged for insurance I did not need; the guy never asked me if I needed insurance. 2) The guy never looked under my car to determine how to plug in the trailer. I looked under and found an opening. He said that would not work and I had to go purchase an adapter. I determined later that there was a second opening that would have worked. 3) In general, the guy was not very friendly and not very helpful. I will not rent from that location again.
Ben Cwould never recommend seems a little sketchy and they overcharge. They aren’t honest double chargered me , was no gas in the truck 40 miles until E & I was charged for returning it the same way I got it .
Nyasia CReturned the unit at 3:15PM, but no one was available and gate was closed/locked. I had to unhook a large trailer by myself on a hill and the trailer ran into the back of my vehicle. It also took a very long time to get checked in even though I was the only person there.
Bartholomew BThe uhaul app is a disaster. Why are you asking me to approve equipment for your next customer?? Horrible. The pick up process was a pain in the neck.
ryan rThe Lock Sysytem is outdated - Wasted 1015 Minutes figuring out & opening the Lock.
DARSHIL MOnly rented the equipment for one day but they charge me for two days would not take charge off
JEFFREY MExplain to the customer, what’s the policy for return and pickup, not only that if the place is closed were to drop off.
Donna MCharged for gas when the gas gauge was broken. MAKE SURE TO CHECK YOUR TRUCKS BEFORE LETTING PEOPLE RENT
Kadejah SStaff is very helpful and friendly.
Andrea DI arrived expecting to pickup my vehicle and the app directed my to a smoke filled waiting room because the equipment I reserved was not available. What is the purpose of a reservation? I was offered a smaller truck at the same price which I had no choice but to accept. I inspected the equipment and could not get it to start because I was handed the wrong key. The fuel was 1/2 full so I had to confirm I would not be charged for returning the vehicle in the same state. I was not offered the $50 refund promoted by U-Haul's equipment availability guarantee. This was my worst U-Haul experience ever.
Kevin KRicky was very helpful and knowledgeable. He walked me through the steps of returning the equipment as well as allowed me to leave my car while I had the truck. Based off customer service alone I’d recommend this location.
Marquita M