Person checking me in demanded more gas be pumped than I rented the vehicle with. Cost me an extra $3.00.
DEVIN D
Customer Reviews for Southside Marathon
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good people. Great service.
LARRY TThe people are great to work with
NEIL CWell for one U-Haul and their locations need to communicate expectations and policies because nobody knows what's going on!! I rented a U-Haul from the marathon. Check in process was ridiculous and I was left in the sun. "Contactless pickup" was impossible and I was stuck repeating the same process over and over for about 20 minutes before I had to go into the store anyway. I rent my truck and complete my move. Shortly before returning my equipment, I realized I had went over my estimated mileage and used more gas than anticipated, so I contacted U-Haul customer service and communicated the situation, and was told I could drop off the truck and sign a promissory note and I would just have to pay whatever extra within 7 days. I made absolutely sure that included mileage and gas. 6 times, to be exact. I get to the location to drop it off, and long story short, I was forced to overdraw my bank account to fill the gas tank, and at first was told they didn't know anything about the promissory note situation. After about half hour and overdrafting my bank, I left and contacted customer service yet again, and was pretty much told oh well about my bank being overdrawn. Now I'm stuck with all these fees and everything else. Never again will I use U-Haul or go to Pete's Marathon.
Tiffany SVery good efficient rental place with very helpful people
ROBERT LHad to wait over an hour for the transaction to be completed before we could leave. Plus we had to drive 1 hour and 15 minutes for truck and car carrier, without an discount or extra miles
ROBERT DPete and all the employees were very friendly and helpful. Only took a few minutes to get my truck, and the return process was even faster. Would definitely recommend this location to anyone who needs to rent a truck. D. Williams, Niles
DONALD TThe young man helping was very nice and friendly
NOE NExcellent customer service!
ROY PN/A
JULIUS Lthere is nothing
Michael BGreat customer service! Thanks
CHRISTOPHER FThe Woman in the gas station talked to everyone like she hated her life and job which i don't doubt but if that's the case, keep it to yourself. When i called to reserve the u-haul i was quoted 72.50 and then charged $91 after drop off and there were no damages, late fees or anything of the sort. NOT happy and WONT ever go back
KEAYRE JAmazing place. Pete and his team never fail to be superb. First rate customer service. Truck was in perfect condition. Highly recommend
CHRISTOPHER GEverything
SHAWN CSuper nice staff, we had a great experience!
LINDA JEveryone was friendly and great to work with at this location!
JOHNNIE BThe original drop off location (Clover) was a hotel and not a U Haul location. It was very inconvenient to find another location. South side Marathon was very accommodating to take the trailer.
GREGORY HYou can’t improve perfection. Wonderful experience, always an easy transaction for a rental of a van or a truck.
JERROLD BPick up location was great. The online experience from U-Haul was not. Prepaid online but local dealer still charge me full price. So I basically paid double. Not happy.
STEVEN OI've been renting from Pete for 20 years. No complaints. Good guy.
EMILY FEverything was seamless Pete's is a great place to do business very accommodating.
ROBERT MThese U-Hauls were rented from a Gas station and was not necessarily comfortable for U-Haul rentals. Too many other interruptions while you were trying to finish your business.
BONNIE WThe young lady who checked me in/out was delightful. No issues at all. Would recommend 10/10
GARY BStreamline the contracting process. Use eSign and pre-approval so the attendant (taking care of many garage and pump customers) does not have to wait for the slow Uhaul app to load , fill and sign.
SERGIO EThe truck I reserved didn't get returned in time but they found one at a nearby location and helped transfer my reservation.
DEDRICK PNothing needs to change for this location. Nice mom and pop feel, easy going, fast service. We were in and out with no reservation in minutes.
Thomas KIt was amazing Pete at that U-Haul place in Niles Michigan is an absolute treasure that man should be duplicated for eternity !
KYLE SPete makes sure it's perfect!
DAVID JThank you Pete
THERESA ABe upfront about the charge on the card….. I was quoted 68 online reservation then charged 90 something out the door to only discover 160$ surcharge on my card to then be told my total is 90 something again and still not have my money refunded.be upfront that you will pay more than what you requested
AARON DVery courteous staff. Their focus on customer satisfaction is notable and much appreciated.
GREGORY MI was very pleased , and in kind of a hurry to leave and get on the HWY. It was allready full of gas when i arrived ,, took about 5 to l0 min , to Sign contract , and show me the van features / how to operate lights, wipers and normal features . Very satisfied with service and both employees I delt with.
DAVID AOutstanding team! Helpful, friendly, provided tips, and safety advice.
SONJA BI love Pete and the lady who served my family I’m forever indebt They have that great personality that makes the customer feel so blessed n secure
RACHELLE MSignage by road could be more visible
JILL NThe team at Southside Marathon is amazing.. They are so friendly and caring. Our truck was ready, already warmed up and they made check in and check out very easy. All this while running a had station and car repair shop. They are AMAZING. Highly recommend
Christopher GPete’s Marathon is the best of the best!
CHARLES JPete is a great person, very helpful and knowledgeable. The truck was older and did not run very well. The engine knocked frequently and the check engine light came on during the trip. It got 9.9 mpg, which is to be expected. The ride is also more harsh that previous UHaul truck rentals. None of these issues are on the dealer, they were great to work with.
ANTHONY DEveryone was helpful and pleasant. It was a great experience.
CHERYL DN/A
ronald tPetes Southside Marathon is second to none. Pete and the employees are very helpful and pleasant to deal with. For a Service Station, it's very organized and tidy. It's hard to improve the best of the best.
JAMES HThe associate for both rentals I did was friendly and handled everything very well.
ALLEN SThis are place to go to rent! Very good service.
THERESA ANothing everything was perfect thank you
RUTHANN DI have used this location several times and the service is always top tier. Always.
CARA DVery nice and friendly folks there, Told them I will be using my next U-Haul from them.
BRUCE CI can only give my highest recommendation to both Pete’s Marathon and U-Haul!
JEROME WVery fast and efficient.
KERRY SI would not recommend the drop off location they were not understanding at all customer service needs work Niles Michigan location
BILLY RGreat & easy pick up & return will always use Pete’s Marathon in Nile’s mi / staff was pleasant & knowledgeable of rental information Thank you
SUSAN MSo this is 2nd time picking up on my own, via online service. 1st time I was little intimidated so I went to the location a day prior and lady there, new person, was just awful. She basically made me feel stupid for asking questions, like it's so easy. I came by at 6am next morning and was still little confused but luckily another employee came to work early and helped me. 2nd pick up, the one I am writing review on was smooth, fantastic. Easy. One thing tho, I got a very old truck, beat up,just old tired truck. I wish those were given after newer ones were given out, I do events decor and pulling into fancy conference centers with an old neat up vehicle just doesn't right by me. I mean who would know what I am using it for right? But. Never trucks should be given before old ones. Thank you.
KRISTINA KSuper easy experience, and the staff were super helpful. I've rented uhauls a few times and this was by far the best one.
Shea ANothing to improve on that I can see. I was very impressed with the pick up and drop off. Condition of the trailer was great.
Gregg HOn October 12th, I made the mistake of booking on the wrong date. When I arrived, my truck was not available. I asked one of the associates if he could check other locations? He said “you can call and see!” I asked if he would give me the numbers? He said he did not know them and dismissed me by playing with his cell phone. His partner “Keegan,” immediately started checking different locations and found a place locally, that I could rent my truck. Keegan went above and beyond to help me out. I was very grateful for his assistance, because I had to move within 2 days. His partner not only, didn’t try to help, but he was rude! I wish I had gotten his name, because the company needs to be aware of how he treats customers. I would recommend interacting with Keegan at the Hickory Road South Bend location! He is the best!!
Sarah BI had the best experience with this company! The people were so kind and understanding as well! I will definitely be going through them more!!
ALISA RHave smaller units available to rent .always have to rent a big truck when I need a van or pick-up truck to rent .
robert s