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JAMES GLEN M.
Customer Reviews for Southside Marathon
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing that I can tell. I had a good experience with U-Haul.
LAWATHA LENAY M.Unkind
MICHAEL DONGSOO K.Staff was so very kind. I was especially impressed wand thankful to the employee who came out while I was refueling the van before turning it in. He processed my van and sent me on my way. Thank you
Jonathan K.U Haul didn't get my reservation. The pelt at the location helped me navigate through U Haul's chaos and get a truck.
ALAN THOMAS T.Very good experience, very efficient
Frank K.I made the reservation on line for a different pick-up location. They had no trucks. A message was sent to me with a new location after we were on our way. It seems the on-line option does not work. I also wish the 10 foot truck came with a loading ramp. At this point I would not recommend your company to anyone. I rented 2 trucks in 4 days and nothing went smoothly.
Suellen C.I was over charged but I called the 800 number and talk to a guy that took care of the overcharge. Thank you Cole!
CYNTHIA LYNN S.The owner of this location helped us out with a lighting connection problem. Very helpful and he was more than happy to help us out. Great staff at pick up also.
Michael L.Nothing at this time
Ronald T.Kinda small and dingy. Staff good, but not exceptional.
Benjamin W.Personnel were very polite and professional. Used them twice and will use them again
Jack W.Nothing all the personnel were very professional and kind and made sure I knew everything about the vehicle.
JACK W.Proprietor “Pete†was friendly, professional and knowledgeable. Helped to hook up and test unit. Trailer was clean and in good condition.
JAMES M.The woman who helped me was incredibly friendly and knowledgeable
Kody S.I picked up the vehicle and drove home. When I went to start it a couple hours later the battery was completely dead. After jump starting, I left it running the entire time I was completing the moving project which meant using much more gas than should have been required. The truck also seemed to have issues with shifting and would maintain very high RPM for long periods before finally shifting.
ALAN DALE S.Could not use this trailer, because of the wrong information on your website. Wasted my time and money.
Michael B.better parking
michelle F.I asked for a 10' truck and was told no although there was two 10' trucks available. I had to use a 15' truck which was too big and my furniture got scratched due to the truck being so large.
DEZIREE MERCEDES H.This location provides outstanding customer service. Check-out and check-in are very easy thanks to the wonderful employees!
Sheryl M.Location staff were very helpful. My concerns are with U-haul scheduling. I had an appointment and reservation at a site much closer to home. The day before I received a text advising me of the new location and a different time. This created major schedule changes on my part and others I work with. I felt it was quite discourteous of U-haul. People make appointments to avoid these issues. In this case people on the ground were great. Your scheduler was rude, unapologetic and less than helpful. We are all busy and units for many businesses are not flowing well but an appointment should stand or in this case Uhaul should have moved the unit to the promised location on time.
THOMAS HUNTON H.Trying to refill the fuel tank to between 5/8 an 3/4 was a guess. I would rather have the tank full when I get it and refill to full when we are done.
PETER MICHAEL M.Pete and Amy are great to work with, have rented from this location five times and have never had any issues and excellent service
jay A.Have rented several 6x12 utility trailers with ramp in the last 2-3 weeks first time at this location and the experience picking up and dropping off were outstanding, such a great location
JOHN B.The equipment was clean at first glance, however once we went to clean it out after use, we found used masks and gloves under the seats in the cab. That was a little unexpected, otherwise all was good. Nice people and great location.
WENDY SUE R.Location was great. Uhaul not so much. Guaranteed my truck, switched my locations, refused my “guarantee†or any type of discount for their oversight. Made me travel 30+ extra miles $$$ to get a truck at a different location. THIS site was fabulous, Uhaul stunk.
HEATHER MARY C.Employees were friendly and helpful
WILLIAM K.There was hay and mud in the trailer from the last customer. But that was the only thing. Everything else was well done. Nice people. Helpful.
JON S.Professional, courteous and helpful staff. Keep them happy!
TIMOTHY PAUL M.All was done well and efficiently
Robert H.I love there service very nice treat u with respect awesome they r.
CHARLOTTE ANN D.The truck roof had a leak and ruined several items including soaking a mattress.
RICHARD LOWELL M.Didn't have a dolley, good thing I brought my own! Superb personnel experience.
ROBERT WAYNE B.this was my third time renting from this location and the service and quality has been consistently excellent. No issues on any of the rentals, everything has gone very smoothly.
PAUL EVERETT R.When I pulled up to the gas pump at drop-off and began to fill the uhaul up, an employee came out and took down all the necessary info. He took care of everything else for me; i didn't have to go park the truck anywhere.
Andrew G.The people at this location were very professional and friendly. I would definitely use them again.
William M.I needed a trailer to haul some stuff out of south bend. After reading the reviews for the south bend locations, I had to check to see if my wallet was still in my pocket. I figured, what the hell, I'll stay alive and drive to Niles, The lady at the counter was AWESOME! Super friendly and helpful, check in was a breeze. A couple of nice guys hooked up the trailer and confirmed that the lights work. Now to go get my stuff. Hopefully I'm outa soyuth bend before sundown.....
Jacob M.Upon return, I-walked in and was ignored by the counter person. Although I was the only person in the room. She waited on 4 customers before she would acknowledge my presence. I'm not certain if it was race based.
JETHROW K.Great service and very fast and convenient. Very friendly and profesional
DONALD HENRY M.Nothing that I can think of - Pete's Southside Marathon is far and away the best U-haul, and for that matter any kind of, rental experience I have had. Thank you!
TIMOTHY F.Great customer service
Robert F.I did self check in and took all the pics etc. I went in to drop the key off and the women was yelling at me she needed to check the truck in and to give her my paper work. I said no I'm in a hurry I have things to do. She then ripped the paper from my hand and a guy ripped the key out of my hand and they told me I could not leave until they verified the gas and mileage and cleanliness. I again informed them I already did that and submitted pictures of it all on the app and I walked out while they were yelling that I had to stay. That store is the most disgusting place I have ever been. The floor hasn't been swept in years and everyone there stunk really bad. I will never rent a uhaul again if that place is involved. I have never had a problem with any uhaul location until now. I was very discouraged and extremely displeased with the way they treated a customer.
Larry R.This company does the UHAUL experience the way a customer would like. I see no shortage of service from the Uhaul outlet, Pete's Marathon. I believe any mover will be well pleased with this company. Thanks to Pete and his staff.
DAVID ALLAN D.Had some issues, family emergency and I unfortunately was 2 hr and 45 minutes late. Selena at the Mobile Uhaul @ 1293 S 11th St, Niles, MI was horrible and extremely rude. I let her know what happened explained family emergency and tried to thank her for letting us have the extra hours. Her exact reply “well we didn't have a choice. Now did we. Charged me $120.00 for being over 2 hr. Apparently owner didn't make sure there was another 26' truck available and lost a sale. I have already told a couple people I know who are in need of a uhaul to never go to this location in Niles. Told them to drive extra miles to another facility to get a truck. This place was horrible, yes I was late, but a good owner would of made sure a truck was there for other customers and not assume truck I was using would be back. Should always plan on emergency or in case something happens. Never again
RENEE ANNE B.The online registration and rental process is terrible. Way too many hoops to jump through and i still had to go inside go get they keys? I need to have multiple contacts that have to be available to take a phone call in the middle of the work day? Very inconvenient and frustrating.
William W.This location was great! Super easy to work with and very helpful!
JOHN M.Pete was extremely helpful and efficient!
Kaley C.Good service nice people
ricardo R.