Dennis P.
Customer did not leave a comment.
Customer Reviews for Southside Marathon
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Southside Marathon
Kathleen M.
everything is a pleasure, at a trying time, dealing with them makes it so work, 3rd time I have used them and will be back in Dec to use their services again. Friendly, excellant service.
Mark I.
I'd like to receive the discount that was promised at the counter when I made the transaction. An ABSOLUTELY awful experience in every way.
Krista P.
No one in this location was wearing a mask and I am an at-risk person for COVID-19. I was disgusted that my life wasn't valued. It also took a really long time to get the truck as they kept taking care of other people in between taking care of me. I was also charged extra at the end and that wasn't explained to me. I was less than an hour late bringing it back but I left more gas in the tank that it started with. I would not recommend this location.
JONNE SUE H.
It was a good experience
Gordon M.
It was a busy gas station. People were very nice and friendly.
Gail C.
Best customer service I've had with UHaul.
Jennifer N.
This location is actually not the closest to me but I would go out of my way to give them my business! They are the friendliest and most professional with the best rates.
SHAYNE KATHLEEN W.
Don't advertise $20. I used it for 2 hours and had to pay $60.
Gail C.
Best UHaul rental location I've encountered!
Michael D.
The customer service was excellent!!
Gail C.
My favorite place to rent UHaul rentals!
bud P.
Everything was great. Just keep it up
David D.
People were very helpful and professional.
JAMES PAUL R.
None
Leo G.
Nothing. Southside Marathon were extremely friendly and helpful. Connected the trailer for me and explained all the accessories.
SUSAN BENNETT C.
This was a very easy drop off process. Staff were very helpful, courteous, and effiicient.
Ellen D.
Have better equipment.Old trailer seen better days. Broken marker light. Floor supports weak.Over head door needed rollers lubed, hard to lift up.
Mark F.
All ways have excellent experiences with this location
Pam L.
Always the best choice! Thanks for another great transaction!
Tia S.
Just clean truck a little better. Other than that service was just fine.
JAKE C.
Nothing
Jerrold B.
No improvement needed. Truck rental experience was wonderful. Truck in great shape and workers there were very helpful. I would recommend this rental location to anyone.
ERIKA B.
I was happy with the experience until the next day. I was told there was a link to send in a picture of the milage used and gas indicator on on full still, but never seen it. I sent it to an email address I seen if I had any issues and then got charged. I don't think i should be charged because my receipt that was emailed to me PLUS my picture both showed the tank was still showing a full tank when returned.
Timothy W.
the website made renting a trailer easy. the people were very helpful.
Jay A.
Amy and the crew at Southside Marathon are always a pleasure to deal with . Moving is stressful and they take a lot of the stress out of the process by having the truck ready to go and having flexibility in pickup and dropoff of the truck. I'll use your service again every time we move our kids out and into their dorms. Thanks! Jay Alexander
MATHEW A.
Great service at pick up and drop off.
John M.
The one that helped me put the equipment on my vehicle made the visit great
keisha P.
Young lady that assisted me in both locations were EXCELLENT in customer service. I truly appreciated that.
Matthew E.
Pete is the best!
Karen K.
Great customer service!
Rachel E.
I was disappointed that they did not have the furniture pads that I requested and that I was not told that they were unavailable until the morning I picked the truck up. This did not give me time to prepare a plan b. I was also disappointed that there was not a bigger buffer for mileage. After reserving my uhaul, I went in and edited my reservation to remove the Safe Trip (my insurance covers uhaul) and my rate went up $15. When I called, I was redirected to the regional manager and the lady who answered the phone was not helpful. She basically told me her computer wasn't showing the change in price and since she couldn't see anything, she couldn't do anything. I told her I printed out my original confirmation receipt with the price and would gladly scan it and send it to her. She didn't want it. Eventually she offered to talk to a manager to see what could be done. The problem was resolved, but I did not appreciate her unwillingness to help me. I am also planning another move in two weeks and after reserving my uhaul, I added another driver and the price went up again. So I canceled the trip and plan on calling to get it added manually to avoided the change in price. This seems like an issue with your system that needs to be resolved. Moving is stressful enough.
William B.
No improvement. Very pleasant and helpful people.
Kurt H.
Person who looked over the truck yelled at me and told me the cab was filthy. There were only a few peanut shells. I cleaned it up. Then I told him that I did not use the wardrobe boxes. He again yelled at me and told me that he wasn't going to buy it back because he did not see any u-haul wording. I opened the box and I showed him the u-haul sign. He then said, well that's a different story". What rude people. I went into the office and told the lady that the old guy had better be nicer to customers. She said I had better watch what I say because that was her father. I told her I don't care who he is and he had better change his attitude towards customers. I have another cross country trip and will use another company. I did nothing to deserve the way I was treated in Niles. I almost would like my money back for having to deal with these people. I just drive up from Texas and was very tired. I am so disgusted on how I was treated. The location was messy and dirty. I am so upset with U-Haul.
Nancy C.
Owner had me cornered and kept yelling at me about something completely outside the scope of returning uhauls trailer. I was literally about to run him over and leave with the trailer and pay drop off at a different location. Never again! Never again!
CALVIN H.
no suggestions
suzanne T.
Pete is the only good uhaul rep I encountered.
Paulette W.
Excellent Service!
Paulette W.
Your service was wonderful everyone was extremely nice. However I just wanted to mention one thing I had to leave my car there and there's really nowhere to park . Although my car was only there for short time after I had rented the U-Haul . I was able to get a ride back to pick up my car and everything was fine.
Melanie W.
Left wallet in u haul they never went to check when I called. Got a call 30 miles away that our u haul was there with the wallet in it. Very dissatisfied
BRANDON C.
There was trouble with both the app and the computer during pick up. What should have been a seemless procedure under either scenario (computer or using the app) turned into a horrific hour long process before we could pick up the rental. Several calls were placed to the U-Haul office and poor assistance on the phone. The folks at the pick up were friendly but the U-Haul process was abominable. Both processes said to use the other and then we were blocked.
KAREN H.
Friendly
Alexis K.
Only issue with the trailer was a taillight was out, but other than that this location was wonderful, great customer service.
Michael F.
Online reservations worked great. Location was super efficient and helpful.
John E.
Nothing! Just keep up the good work. Amy was amazing ??!
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