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PAUL E
Customer Reviews for Southside Marathon
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I will NEVERRRRRRRRR in my life use your company for anything again! Nobody knows what they're doing they just transfer you to other people over and over again until someone is just smart enough to figure it out. I scheduled for to pick up the truck using the app, which should have been a easy 2 minute situation. Two HOURS later. 20 more dollars in gas, and a migraine , i had to go to a whole different location and deal with the runaround for another hour before i got the truck. You guys dont coordinate with the pickup locations AT ALL. When I got the truck there wasn't enough air in the tire and the gas tank lid was loose. When I returned the truck the gas station cashier WAS SO RUDE to me. I put gas in the truck but CLEARLY not enough because when they checked it she rolled her eyes at me and called me a liar and told me you guys would charge me $38 for gas even though i put gas in AND only drove like 12 miles. Then when the drop off was complete she literally interrupted me mid sentence and said " were done you can call deal with uhaul" and turned away from me. Not a " thank you" ,no "have a good night" nothing. I deserve to be treated better and you guys lost me as a customer for life. Get it together! I will also be leaving a public review and letting the BBB know how I feel.
Tiffany SThe people there were friendly and efficient, both during pick up and drop off. Would definitely go there again!
TRACY BThe guy who we dropped the car off too was very rude, and seemingly racist. We got to the location, and were immediately asked if we were dropping off a U-Haul, to which me and my boyfriend replied “yes, but we’re filling it up with gas first.” He then got very snappy asking us where our contract was and told us we needed to fill the car up to where it was before we got it. We again told him that’s what we were doing, and that we used the mobile pick up and drop off option, so everything was online. He then for the third time reminded us that we needed to fill the car up all of the way as my boyfriend was already reaching to pump the gas. We gave him the key, had everything filled up, and all of our stuff out. He then in a very snarky voice stated that we had to get all of our stuff out. We told him that we had already done so, and to have a good night. He was overall just very rude, and un-inviting. Definitely not something you want to experience at the drop off of your U-Haul in a new city you just moved to. Love U-Haul, but that man was very unkind and degrading towards us.
Emma GTell customers about how to measure the tongue to help determins if the load is loaded properly I realize it is in the literature but it would be a good thing ti tell people People at Southside Marathon are excellen!
GARY CNothing. Everything was good.
JEANETTE MGreat team to work with!
Linda BThe service there is outstanding.
BRAD BEasy walk in and rent what we needed.
TIMOTHY JCannot think of any suggestions.
ROBERT DI have rented U-haul many times and I cannot get over the incredible customer service at Pete's Marathon location! The shop was super busy, but the entire process was smooth as soft butter. I was provided with one on one walk around of the truck, help with adjusting mirrors, instruction on operating the trucks lift gate and interior operations; they even cleaned the windows before I took off. AMAZING!!
AMANDA JThe check engine light was on and the fuel tank has a leak. The inside windows are dirty, gives a bad glare. Other than that everything worked fine 🙂
Larry WThe transmission was slipping shifting out of 2nd gear and i had to stop to put it in park turn it off and back on so the transmission would shift again.
Brandon bVery friendly people working here! They were very helpful hooking up the trailer for my wife who had never towed a trailer before. They put her mind at ease.
JOSEPHINE EBoth the lady that answered the phone and the man that met me after hours were very helpful. Highly would recommend this location.
Susan CKeep up the good work.
PATRICIA AThey need more help at that location. Several times she had to stop dealing with me to attend to gas or garage customers.
CATHRYN AGrateful how easy everything was with the help of the staff and Pete!!
JEROME WThe entire experience of picking up and dropping off my truck was horrible. The woman that I dealt with from start to finish was very rude. My reservation was incorrect and before she finished letting me explain what it was supposed to be she had cancelled what I had and booked something else I didn’t want. I then had to step away from the desk and go online myself to try to reserve the correct truck. In the end they didn’t have was I was told I would be getting and gave me a much bigger truck than I wanted or needed. She rattled off some quick instructions and shoved my keys at me. At that point, I should have just said no and walked away with no truck, but I drove it 10 minutes back to my house and decided I wasn’t going to use it. I called U-Haul and was transferred to 3 different people before someone had told me to take it back and that I would be refunded but they would need to charge me a day charge and for the few miles I drove. That was not the case. Once again, the attendant was rude. I was not refunded. They didn’t absolutely nothing to try to make the entire situation better. I also was forced to put 2 gallons of gas back in the truck or they were going to charge me for a half a tank of gas. I was then left to scramble to figure out how I was going to move the pieces of furniture the next morning that I had originally rented the truck for. Horrible experience!!
Amy SPete's Southside Marathon UHaul goes above and beyond expectations to serve in an exemplary manner.
James MPete and his crew are the best!
DEREK TThey were friendly and helpful. Great people.
STEVEN GEveryone at Peter's Marathon.are always very nice@
THERESA MPicked our 26 ft truck up from Pete's Marathon Niles Michigan. When I arrived Pete was putting freon in air conditioner. Said it was ready to go. After we had truck loaded ready to go next day no air conditioning. Spent three and a half hours south side of Indianapolis Indiana. Waiting to get air conditioner fixed they could not fix it. We had to drive the rest of the way with no air conditioning. Lost our reservation at our hotel. Had nowhere to sleep except in a hot truck. I need someone to contact me I am expecting some type of compensation for this horrible horrible trip.
Michael BGreat customer service and help. I am never there more than a couple minutes to complete the transaction. Love how friendly and helpful the team is.
Benjamin SOutstanding customer service from everyone, I interacted with 4 people and they were all outstanding.
ROBERT HDouble check everything
DYLAN GFriendly and courteous service which is important to me. Thank you
RANDALL L⭐⭐⭐⭐⭐ The best U-Haul experience I’ve ever had — hands down. When I walked into the Marathon U-Haul authorized dealer, my anxiety was at an 11. I was overwhelmed, exhausted, and facing two full loads of stuff to move by myself. But the woman working there — I wish I remembered her name — changed everything. She didn’t just process a rental. She saw me. She sat me down, talked me through everything, and gave me a moment to breathe. That’s the difference with small authorized dealers — they’re small enough to treat you like a person, not a transaction. By the time I walked out, I was laughing and smiling. It felt like a miracle in the middle of a hard day. Good for you, Marathon. Keep doing what you’re doing. 💯
JONNEY-MIRANDA CDrop off at Pete's Marathon was quick and great as always
TROY WPerson checking me in demanded more gas be pumped than I rented the vehicle with. Cost me an extra $3.00.
DEVIN DGood people. Great service.
LARRY TThe people are great to work with
NEIL CWell for one U-Haul and their locations need to communicate expectations and policies because nobody knows what's going on!! I rented a U-Haul from the marathon. Check in process was ridiculous and I was left in the sun. "Contactless pickup" was impossible and I was stuck repeating the same process over and over for about 20 minutes before I had to go into the store anyway. I rent my truck and complete my move. Shortly before returning my equipment, I realized I had went over my estimated mileage and used more gas than anticipated, so I contacted U-Haul customer service and communicated the situation, and was told I could drop off the truck and sign a promissory note and I would just have to pay whatever extra within 7 days. I made absolutely sure that included mileage and gas. 6 times, to be exact. I get to the location to drop it off, and long story short, I was forced to overdraw my bank account to fill the gas tank, and at first was told they didn't know anything about the promissory note situation. After about half hour and overdrafting my bank, I left and contacted customer service yet again, and was pretty much told oh well about my bank being overdrawn. Now I'm stuck with all these fees and everything else. Never again will I use U-Haul or go to Pete's Marathon.
Tiffany SVery good efficient rental place with very helpful people
ROBERT LHad to wait over an hour for the transaction to be completed before we could leave. Plus we had to drive 1 hour and 15 minutes for truck and car carrier, without an discount or extra miles
ROBERT DPete and all the employees were very friendly and helpful. Only took a few minutes to get my truck, and the return process was even faster. Would definitely recommend this location to anyone who needs to rent a truck. D. Williams, Niles
DONALD TThe young man helping was very nice and friendly
NOE NExcellent customer service!
ROY PN/A
JULIUS Lthere is nothing
Michael BGreat customer service! Thanks
CHRISTOPHER FThe Woman in the gas station talked to everyone like she hated her life and job which i don't doubt but if that's the case, keep it to yourself. When i called to reserve the u-haul i was quoted 72.50 and then charged $91 after drop off and there were no damages, late fees or anything of the sort. NOT happy and WONT ever go back
KEAYRE JAmazing place. Pete and his team never fail to be superb. First rate customer service. Truck was in perfect condition. Highly recommend
CHRISTOPHER GEverything
SHAWN CSuper nice staff, we had a great experience!
LINDA JEveryone was friendly and great to work with at this location!
JOHNNIE BThe original drop off location (Clover) was a hotel and not a U Haul location. It was very inconvenient to find another location. South side Marathon was very accommodating to take the trailer.
GREGORY HYou can’t improve perfection. Wonderful experience, always an easy transaction for a rental of a van or a truck.
JERROLD BPick up location was great. The online experience from U-Haul was not. Prepaid online but local dealer still charge me full price. So I basically paid double. Not happy.
STEVEN OI've been renting from Pete for 20 years. No complaints. Good guy.
EMILY FEverything was seamless Pete's is a great place to do business very accommodating.
ROBERT MThese U-Hauls were rented from a Gas station and was not necessarily comfortable for U-Haul rentals. Too many other interruptions while you were trying to finish your business.
BONNIE WThe young lady who checked me in/out was delightful. No issues at all. Would recommend 10/10
GARY BStreamline the contracting process. Use eSign and pre-approval so the attendant (taking care of many garage and pump customers) does not have to wait for the slow Uhaul app to load , fill and sign.
SERGIO EThe truck I reserved didn't get returned in time but they found one at a nearby location and helped transfer my reservation.
DEDRICK PNothing needs to change for this location. Nice mom and pop feel, easy going, fast service. We were in and out with no reservation in minutes.
Thomas KIt was amazing Pete at that U-Haul place in Niles Michigan is an absolute treasure that man should be duplicated for eternity !
KYLE S