Customer Reviews for Southside Mini Mart
(U-Haul Neighborhood Dealer)

Rating:

1.0

Had to move trucks myself to get to my rental truck. No outgoing inspection at all. Driver's door weatherstrip fell off so I had to try to get it back on.The wind noise in the truck was absolutely deafening!!! I ordered a dolly in reservation but there was no dolly in truck !!!! Upon dropping off it took almost 45 mins because guy had to call boss for instructions!!!! Never again will I use U-Haul or recommend to anyone.

Rating:

1.0

Took over an hour to get the rental picked up. The person behind the counter had no idea what she was doing, kept taking personal calls and responding to text messages. Made several errors on the contract. Same issue upon return except with the added bonus of an extremely rude individual behind the counter. Called UHaul to try to straighten out the issues, which included being charged for equipment I did not receive as well as an overcharge for mileage. Still waiting on a resolution….. I was promised a call back which I have not yet received.

Rating:

1.0

The truck was not clean, we had to sweep out the back as there was debris and garbage in it. There were shoes from the last person under the seat. The doors weren't locked. My initial pickup location was changed but I was not advised, so I initially went to the wrong location. I chose it because I needed a later pickup time so I picked one that was open late. I got a text saying i would have to do self-pickup using the lockbox. But when I got there the store was open and the directions on the app told me to go inside. I went in and he said it was a different location I had to go to, which was closing. My pickup time was 8:30pm and I arrived at 8:33pm after I went to the wrong location. I went in where I was yelled at by the clerk for 'being late'. He had the key so I would not have been able to do the pickup on my own, even though that's what I was supposed to do. I wasn't given a code for a lock box, nor was the key in the lock box. He told me he would have left if the other store hadn't called him.

Rating:

5.0

Guy at the counter was very knowledgeable and helpful. Would recommend.

Rating:

3.0

Credits on rentals should be applied at location. Still waiting for charge to be corrected

Rating:

5.0

Everything went smooth & easy…..

Rating:

4.0

This spot is under new management. The man who checked us in was great to deal with.

Rating:

3.0

Location was convenient. Counter person was helpful. Could improve on communicating in English. Overall experience with location was lacking in professionalism.

Rating:

5.0

No problems at all, everything was working well and very friendly service too.

Rating:

1.0

The store was not open on time and we had to wait an hour to be able to pick up our truck. There was no explanation as to why they were late or no apology. The truck was covered in snow.

Rating:

1.0

I’m actively going to try to avoid U-Haul in the future because it was that bad.

Rating:

1.0

For 2 days I could not get ahold of the store they said phone was dead. Then I could not return the truck because the System was down 1 hour later UHaul finally sent me a email saying they received the truck . Very Frustrating to Pick up and Return . NEVER AGAIN .!

Rating:

2.0

The combination lock on the back truck trailer door was hard to open and the inside of the trailer part was very dirty, I had to sweep all the dirty etc from the trailer part before using it! I over spent on my quote, will I be refunded by cheque or how?

Rating:

2.0

Distance charge was .89 cents per km and it ended up being 1.43 per km which I’m extremely disappointed in the lack of communication and miss information

Rating:

3.0

Dropped it off where we picked up. They couldn’t even park it and then took forever to mark it as returned and then tried to take money off our credit card before it was even returned

Rating:

3.0

The staff at the store was great, made the process very easy and stress free. The truck could use a wipe out, console was dirty. Other than that the truck did the job. I will always use/recommend this location because of the staff that assisted. I placed the reservation online, and declined insurance. However, I was charged for insurance, I would like a refund for that.

Rating:

4.0

They select the right drop off location

Rating:

4.0

The store didn't open till 9 do by the time I git the truck it was 9:30 I has it booked for 4 hours. I was supposed to gave it back by 1 but got there at 1:30

Rating:

3.0

No dolly available.

Rating:

3.0

The person I dealt with initially did not want to print out a copy of the rental agreement. After some discussion, I was provided one. The total cost for the rental was more than I was told when I made my reservation over the phone.

Rating:

2.0

This was not my original requested pick up location. This location was 40km from where I needed to be, I was told I would be given additional milage for travel, however, when I returned my vehicle, I was charged for going over milage. There was a lot of confusion and ultimately - I had to pay extra.

Rating:

1.0

Store owner arrived late to open to a line up - unapologetic & rude. Took almost an hour to get a vehicle we had checked in online for as he repeatedly served convenience store customers! Don’t go here!

Rating:

5.0

I believe that a great service is being done... thanks!

Rating:

3.0

We ordered furniture pads and they did not have any.

Rating:

5.0

While I would recommend the location... UHAUL itself almost wrecked our entire moving weekend. We were left scrambling after the INITIAL LARGE TRUCK we wanted WITH A RAMP wasn't at the first location we'd book. We ended up having to use a 10FT truck without a ramp or a dolly (that we couldn't pick up for hours after our original required time). Thank you to Spencer at UHAUL scheduling for doing his best to help us. But overall... this was a nightmare.

Rating:

2.0

We were 20 min late receiving the UHaul because the store wasn’t open at 8 when it was suppose to be open

Rating:

3.0

The gas gage was not filled to the amount stated on the paperwork, and the back of the truck was very dirty.

Rating:

1.0

Got no proof of returning the rental equipment

Rating:

3.0

Explain how to do the return after hours

Rating:

3.0

Truck was really dirty, but it is for moving, so it is what it is. Picking up truck took way too long, but the representative was friendly.

Rating:

5.0

Nice location and friendly staff.

Rating:

5.0

Super friendly staff member that helped us when we were in a pinch for time. We will definitely be back!

Rating:

4.0

It was all good. No complaints

Rating:

5.0

I had questions upon drop off and the attendant was helpful and patient with me. Good vibe. Thanks!

Rating:

3.0

Passenger side visor is broken and cannot be lowered, made for a very sunny ride home. Be careful when filling with gas, as there appears the safety mechanism to stop the flow kicks in AS the tank is overflowing. Everything else was in working order and it drove well.

Rating:

3.0

We ordered the uhaul truck and tow Dolly 3 weeks before we needed it from the London location on Clarke road,and when they called the day before our scheduled pickup we were told that we had to pick up dolly in Woodstock which was way out of our way to go there,so we ended up having to go up there to pick up dolly,that’s why we ordered it 3 weeks ahead so everything would be at London location