Customer Reviews for Southtown Tireman
(U-Haul Neighborhood Dealer)

116 reviews

9506 Rte 39   Springville, NY 14141

(716) 794-5506

Location Hours

  • Mon-Fri: 8 am - 3 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(716) 794-5506

9506 Rte 39
Springville, NY 14141

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 3 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Easy going staff, plenty of space at their lot to maneuver your rental vehicle.

MATTHEWJAMES N. 
Rating:
3.0

Customer did not leave a comment.

RANISHIA S. 
Rating:
5.0

Customer did not leave a comment.

Angela W. 
Rating:
5.0

Very friendly and helpful

JOHN K. 
Rating:
4.0

Picking up the trailer was very easy and the people were great. However dropping it off in Cayce SC was not a good experience. Rude and unprofessional people.

Debra S. 
Rating:
5.0

Customer did not leave a comment.

Brad K. 
Rating:
5.0

Customer did not leave a comment.

Steve R. 
Rating:
5.0

Nothing everything was great

HARRYR H. 
Rating:
5.0

Customer did not leave a comment.

Alexander K. 
Rating:
5.0

I decided to rent a uhaul at the last minute to move my brother. It was the best decision of the day and worth every penny. It was the first time I used uhaul and I'll use uhaul again. For $150 I got use of a heavy duty enclosed truck, unbeatable

KENNETH P. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

This location was easy to pick up and drop off. Super nice staff would recommend to anyone looking to rent a uhaul

Tammy H. 
Rating:
5.0

Everything was great. Secretary was so kind and reassuring that everything would be ready for us upon pickup. Thank you for a smooth pickup and answering any questions we had.

Michael I. 
Rating:
4.0

I would recommend outdoor lighting on the side of the building where all of the UHaul rental trucks and trailers are stored, for folks who are dropping off (like we did) or picking up after dark.

Christopher K. 
Rating:
4.0

Customer did not leave a comment.

Michael M. 
Rating:
4.0

Diapointed that after ordering 3weeks in advance got a call 3 days before stating that I wasn't able to get the 26 foot truck that I ordered, otherwise everyone I interacted with was great

Mary V. 
Rating:
5.0

Staff went out of their way to make this a great transaction

Michael K. 
Rating:
5.0

Nothing I can think of, the people at the Southtown Tireman were absolutely great!

JOHN S. 
Rating:
5.0

Local source for the U-haul trailer I needed. Service was friendly and paperwork quick. Just what I needed.

Ray L. 
Rating:
5.0

Customer did not leave a comment.

PENNY A. 
Rating:
5.0

Customer did not leave a comment.

Tim M. 
Rating:
4.0

no problems

michael B. 
Rating:
3.0

Customer did not leave a comment.

MACK B. 
Rating:
5.0

Customer did not leave a comment.

Renay R. 
Rating:
5.0

Customer did not leave a comment.

Stacy G. 
Rating:
3.0

Customer did not leave a comment.

Steven H. 
Rating:
1.0

I didn't get a paper receipt prior to leaving the uhaul dealer. .That would have been helpful and would have saved some problems.

Mack B. 
Rating:
4.0

Service was far superior to the pickup location.

Jonathan M. 
Rating:
1.0

Actually, it bad experience

Abdullah O. 
Rating:
3.0

Customer did not leave a comment.

Jennifer T. 
Rating:
5.0

Having to do everything over the phone was the worst experience of my life I was late for my own daughter's baby shower and returning it was just as much hell Never again will I do that or recommend that to anybody

Cheryl B. 
Rating:
3.0

The phone pick up process didn't work, had to call, took over 45 total. Upon finishing and filling the tank, there was a leak and could not fill it resulting in more delays, complications and expense. Also, given the runaround regarding sizes at local locations to begin with. This location was fine, just not happy with the entire process.

Kenneth W. 
Rating:
5.0

Customer did not leave a comment.

Colleen N. 
Rating:
5.0

Customer did not leave a comment.

Simon K. 
Rating:
5.0

Not much, this was the best service I've had while renting a U Haul trailer

Brian S. 
Rating:
3.0

Quick and easy pick up and drop off.

Camillo O. 
Rating:
5.0

These folks were excellent. I was sent to them by another U-Haul agent who had my reservation, but their equipment had non operating lights.

Raymond G. 
Rating:
5.0

Customer did not leave a comment.

Jim W. 
Rating:
5.0

Customer did not leave a comment.

Spencer M. 
Rating:
5.0

Customer did not leave a comment.

KEVIN B. 
Rating:
5.0

Your web-site is not the easiest to navigate, or to change things like dates for use, etc. I had to call a couple times to try to make changes, and even the service reps had trouble making the change to the "return date". Everything else was easy squeezy. Worked great.

Matthew M. 
Rating:
3.0

Not charge $15 for cleaning a truck that wasnt dirty on return I cleaned it

larry M. 
Rating:
5.0

The people at Southtowns Tireman we're all friendly and helpful, especially considering it was 8am! I've already spoken to them about my next rental in a couple weeks!

Earle G. 
Rating:
5.0

Customer did not leave a comment.

Alan C. 
Rating:
5.0

Customer did not leave a comment.

Jacob P. 
Rating:
5.0

Customer did not leave a comment.

john S. 
Rating:
4.0

Customer did not leave a comment.

Thomas P. 
Rating:
5.0

excellent service

Dennis Y. 
Rating:
5.0

Customer did not leave a comment.

michael G. 
Rating:
3.0

Customer did not leave a comment.

Miquela C. 
Rating:
4.0

Customer did not leave a comment.

Karen R. 
Rating:
5.0

Customer did not leave a comment.

charles V. 
Rating:
5.0

Customer did not leave a comment.

kyle F. 
Rating:
5.0

Easy drop off, I was in and out and the staff was kind.

Jeremy C. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Jacob P. 
Rating:
5.0

Nothing at all

SHAWN B. 
Rating:
5.0

The area that I picked up the truck was muddy so the truck floor was not clean but that can't be helped and the equipment ran properly and the location was very good.

Colleen R. 
Rating:
5.0

They were very nice and polite

GINA D. 
Rating:
4.0

Customer did not leave a comment.

ken S. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

brenda S. 
Rating:
3.0

Customer did not leave a comment.

Collin B. 
Rating:
5.0

Customer did not leave a comment.

Amy S. 
Rating:
5.0

Customer did not leave a comment.

Jason B. 
Rating:
1.0

Too many hidden Charges, Penske from now on!!!!

BILL S. 
Rating:
5.0

Customer did not leave a comment.

Betsy T. 
Rating:
5.0

Customer did not leave a comment.

Kelly B. 
Rating:
4.0

Everything was done well. The price was reasonable.

RANDALL L. 
Rating:
5.0

Nothing. Everything was great!

Renee H. 
Rating:
5.0

The experience was excellent. It was a high-mileage truck, but it performed perfectly and was easy to use.

Gregory M. 
Rating:
5.0

i WOULD NOT recommend Johnny P's or Gowanda U-Haul to ANYBODY!!!!

melinda H. 
Rating:
5.0

Customer did not leave a comment.

Rennie N. 
Rating:
5.0

Customer did not leave a comment.

CHERYL S. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth G. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

They were very accommodating and professional

WILLIAM P. 
Rating:
5.0

The ramp could be 2ft longer

RON H. 
Rating:
5.0

Customer did not leave a comment.

PAUL M. 
Rating:
5.0

Customer did not leave a comment.

Mary L. 
Rating:
5.0

Customer did not leave a comment.

robert L. 
Rating:
5.0

Customer did not leave a comment.

Samantha L. 
Rating:
5.0

Easy drop-off ... big open lot to park.

AARON G. 
Rating:
4.0

Customer did not leave a comment.

Dawn H. 
Rating:
5.0

COURTEOUS AND PROMPT

PATRICIA B. 
Rating:
3.0

Web sight didn't work on my phone the process was very elusive as what to do if my sone had not been along who had done this before we would have had problems also there was no appliance dolly in the truck. we returned it Sunday morning

Roy S. 
Rating:
3.0

Customer did not leave a comment.

Katherine V. 
Rating:
1.0

The enclosed trailer I reserved was pushed back into the long grass and in a muddy stony section of the lot as well. The 6 prong hook up for the electrical was removed from the cables, so I was forced to by a used one that one of the workers pulled from his truck and claimed was "new". I watched him pull it from the floor of his truck, no package, dust it off with his shirt and then put it on the cable end. They claimed someone must have stolen the one that was originally attached. Overall, you shoul re-evaluate you decision to allow rentals from this shady location.

Gina H. 
Rating:
5.0

I used online pickup and I never received a call the day befor and the day of, ended up sitting in the parking lot waiting on the person online for over 25 minutes. Not sure that i recommend the online pickup but the location was just fine.

Brent S. 
Rating:
5.0

Everything was quick and easy. Very professional. Great experience!

Thomas D. 
Rating:
5.0

The trailer drop off was also quick and friendly. Very good experience overall.

Daniel G. 
Rating:
5.0

Customer did not leave a comment.

julie F. 
Rating:
1.0

Location was not open on Saturday or Sunday, so I was charged for an additional day even though i dropped it off on time. I then sat on hold for 20 minutes when calling customer service and have not had the issue resolved.

Bryan T. 
Rating:
5.0

Amy was a lot of help , very nice and polite... I had to change the time I was picking up the u- haul . To 7 am and Amy was very very helpful. And will at the Jefferson road location where I picked up the u- haul was super . Thank you

David G. 
Rating:
4.0

Customer did not leave a comment.

Brandon M. 
Rating:
5.0

The young lady at the counter made my day. I didn't catch her name, but she's great.

Tim B. 
Rating:
5.0

Great location and great service!!!!

gerald A. 
Rating:
1.0

Customer did not leave a comment.

DARLENE M. 
Rating:
5.0

Customer did not leave a comment.

Raymond G. 
No reviews have been submitted for this location.

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