Customer Reviews for Southwest Iowa Mobile Truck And Repair Trailer
(U-Haul Neighborhood Dealer)

Rating:

1.0

This was a horrible experience from beginning to end. I called the night before to confirm- Doug acted surprised but said it’s fine. I asked him if he needed to look it up- he said no it was fine. I go to pick it up the next day and no one was there. Call Doug- he forgot. Said he would send his son- when I asked how long- “IDk, about 30 minutes” Annoyed, I said okay- his response was that it was the best he could do or I could go someplace else. About 30 minutes later, his son shows up and gives my husband the key. Didn’t ask for ID, no signatures- nothing. The next day ( as we are driving to RETURN the uhaul after having for over 24 hours- uhaul calls and asks if we would like reschedule a pick up, since we didn’t show up to get it! Mind blown!! I explained the situation. She was extremely embarrassed and said that we probably wouldn’t be charged. Today- my account is debited $285!?! Uhaul: I would like a refund. Or at least a major discount. What a stressful situation!

Rating:

3.0

As a last resort

Rating:

1.0

Was supposed to pick up at 10 am, finally picked up at 12:30. Owner said he never received a notification from office that there was a pick up that day.

Rating:

5.0

Outstanding Supporting service!!!

Rating:

5.0

Customer service was very helpful and friendly.

Rating:

5.0

Very friendly, no problems, would use again

Rating:

4.0

We paid for a large equipment dolly and the location did not have one for us to use.

Rating:

1.0

The person running this place was over an hour and a half late he was rude and used foul language when I called him and asked why he was not there at 09:00 as stated on the pick up time, and there weren’t any keys in the truck share box.

Rating:

3.0

Refer to above comment, not really reflective of the location, we dropped off after hours. I feel sure the personnel at the drop off location would have been equally helpful had they been open.