Customer Reviews for Southwest Self Storage
(U-Haul Neighborhood Dealer)

119 reviews

35056 County Line Rd   Yucaipa, CA 92399
(Corner of California)

(909) 795-2805

Location Hours

  • Mon-Sun: 8 am - 5 pm

Services at this Location:

Contact Us

(909) 795-2805

35056 County Line Rd
Yucaipa, CA 92399
(Corner of California)

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Araceli B. 
Rating:
5.0

Customer did not leave a comment.

Eric R. 
Rating:
3.0

Put a damned open sign up. Place looks deserted.

Helen B. 
Rating:
5.0

Manager was awesome!

TIMOTHY S. 
Rating:
1.0

Gasoline charged me, I left the tank as I was, I made the claim and I have not had an answer after a month

DANIEL A. 
Rating:
5.0

Sheila was great. Friendly and helpful.

CHARLENE Y. 
Rating:
5.0

Cab was nice and clean. Box has a lot of small debris in it and something that became very sticky when the truck got hot during the day.

Vance O. 
Rating:
5.0

Customer did not leave a comment.

VINAY R. 
Rating:
5.0

This process could not have gone better, so easy to pickup and drop off equipment

VIVIAN N. 
Rating:
3.0

Customer did not leave a comment.

Kenneth B. 
Rating:
5.0

Truck ran great

rudy K. 
Rating:
4.0

It was a good 😌 experience.

Casey N. 
Rating:
1.0

I scheduled to pick my truck up at 7:00 am using my phone. However, when I got to the location I was told by the app I had to wait 45 min for the place to open at 8. Why say I can get my truck at 7 when I can't? When I returned the truck, there wasn't enough space to easily park two trucks. One was already parked when I arrived, so I had to have two people help me back up and forward several times to fit into the parking spot.

JEREMY M. 
Rating:
5.0

Great service, no complaint

BRYAN L. 
Rating:
4.0

Stop this nonsense with having to use your phone for everything. I had terrible cell reception here and it took forever. Not a good experience for me.

Kerry L. 
Rating:
5.0

The storage location is perfect fo my needs. Yelp rated it 4 1/2 out of 5 stars which only reenforced my decision. The truck was perfect. It handled very well going to Big Bear and back.

CHARLES W. 
Rating:
5.0

Very helpful and professional

sergio R. 
Rating:
5.0

On line early vehicle check out was too time consuming.

JOHN W. 
Rating:
5.0

I've rented Uhaul trucks throughout the years and the service and professionalism I received from Anthony at this location was above and beyond any I've received before. I will be renting from this location moving forward.

DARRELL H. 
Rating:
3.0

Customer did not leave a comment.

richardo C. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE L. 
Rating:
5.0

Thank you for accommodating us with such short notice. Greatly appreciated.

melissa K. 
Rating:
5.0

Customer did not leave a comment.

Jane C. 
Rating:
5.0

The gentleman at the front desk was very polite and knowledgable regarding the pick-up and drop-off of the U-Haul. He assisted us quickly and was able to get us on the road in 10 minutes. We will definitely recommend this location for anyone moving from the area.

LAURIE W. 
Rating:
5.0

Customer did not leave a comment.

Drew G. 
Rating:
5.0

Customer did not leave a comment.

Susan C. 
Rating:
5.0

None at this time

william A. 
Rating:
5.0

Customer did not leave a comment.

SCOTT H. 
Rating:
5.0

Passed on a recommendation today

SAMUEL S. 
Rating:
3.0

Customer did not leave a comment.

Eric V. 
Rating:
5.0

Customer did not leave a comment.

Christian K. 
Rating:
5.0

Customer did not leave a comment.

Philip E. 
Rating:
5.0

Everything went very smooth and quickly, staff was very professional. Thank you for a easy experience.

danny C. 
Rating:
5.0

Customer did not leave a comment.

Armando E. 
Rating:
4.0

Customer did not leave a comment.

Karen M. 
Rating:
5.0

Customer did not leave a comment.

matt C. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Southwest self storage is by far the best place I've ever delt with regarding uhaul. Great people .

Fern N. 
Rating:
3.0

Person at the desk gave me a contract with a drop-off location far from what I chose online; she told me just to call my preferred drop-off once I got there. I did, and they couldn't take my truck. Then, the new drop-off location had their system down, after I was on 30 min of phone calls to switch to that location. Very frustrating. Truck still had trash in it and the former contract

CHRIS G. 
Rating:
1.0

I reserved a truck and tow dolly two weeks prior to 12/29/18. I was directed to go to Riverside to pick up tow dolly only to be told they did not have truck. Had to drive back to Tucaipa to get truck, then drive back to Riverside for tow dolly. There was no inspection of truck in Yucaipa. I went to Redlands for instructions for hitch up car to tow dolly. Redlands employee noted broken light on right rear of truck. The back and forth and lack of information extended my move by four hours and increased stress level tremendously. I request a refund and call back to confirm notification of issues with a bad rental. I dropped off the vehicle in Sacramento on 12/30/18.

Margurite R. 
Rating:
5.0

Nothing! I was impressed with the friendliness and quick response from the Manager, Laura Whitehead. The office and grounds were exceptionally clean and well-maintained. Would definitely use Southwest Self Storage again!

MICHAEL K. 
Rating:
4.0

Customer did not leave a comment.

ken C. 
Rating:
2.0

Got charged $25 for gasoline, after I put 3.5 gallons in it and only drove 25 miles. Total ripoff. I left the fuel receipt with the tenant to show her I handled it.

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

Gordon M. 
Rating:
5.0

Customer did not leave a comment.

teresa A. 
Rating:
5.0

everything works out fine

brenda E. 
Rating:
5.0

Customer did not leave a comment.

Andrew P. 
Rating:
5.0

Employee was great.

John M. 
Rating:
1.0

Gas gauge did not work, clerk could careless, I put in way too much gas but again ckeark did not care

mike C. 
Rating:
5.0

Customer did not leave a comment.

KEN M. 
Rating:
5.0

Customer did not leave a comment.

Ken M. 
Rating:
5.0

Great experience

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

zach B. 
Rating:
5.0

Customer did not leave a comment.

Britny D. 
Rating:
5.0

Customer did not leave a comment.

LAURA E. 
Rating:
5.0

Customer did not leave a comment.

scott S. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS M. 
Rating:
1.0

Beware of U-Haul and this local office. I rented a truck for one day and turned in back in that day, using the key drop, as instructed. They erroneously charged me for 2 days and refused to reverse their error. They "opened a complaint" and told me it would be reviewed and a manager would call in 3 days. No one ever called back. I called again and spoke to a "traffic control manager" who reversed the erroneous charges, debited my account for the correct amount, but did not reverse the original charges against my bank account, resulting in a DOUBLE charge, including erroneous charges, against my account. They were unhelpful, discourteous, and dismissive, and never once apologized for their error or the difficulties they caused me.

susan R. 
Rating:
5.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

Very satisfied.............. :)

RICHARD Y. 
Rating:
5.0

We will be back next week!

Steven K. 
Rating:
1.0

My truck size was not available (reserved a 26, got a 15). My box dollies were not available (had to use appliance dollies which are a LOT heavier). The staff acted like this was not their problem, and had a "we just work here" attitude. I will never use uhaul again.

ABINADI J. 
Rating:
4.0

Customer did not leave a comment.

kristina M. 
Rating:
5.0

Customer did not leave a comment.

Suzanna A. 
Rating:
4.0

The online experience was very easy to do and use, the rep called for verification was nice and the location rep was nice.

SHINICHI P. 
Rating:
5.0

Customer did not leave a comment.

Sandra G. 
Rating:
5.0

Customer did not leave a comment.

Victoria L. 
Rating:
4.0

I was charged for a Utility dolly that i did not have. $5.00. I only used a appliance dolly & 6- Furniture pads. So you owe me Credit for the charger of a utility dolly, that i never used.

RAYMOND Z. 
Rating:
5.0

Got me out of a last-minute bind when competitors rental company let us down. Appreciate the prompt professional service

tresa K. 
Rating:
5.0

Customer did not leave a comment.

CAROL C. 
Rating:
5.0

A+ service!!!!!!!

Daniel V. 
Rating:
3.0

I had reservations at one store and was being sent to 3 different stores to find a truck. I decided to rent a bigger truck so I wouldn't have to pay for more miles. No one offered any help or suggestions, which in my opinion should have been done, other than to keep sending me to other sites to find a truck. I was told that my truck was given to someone else who just made a reservation which made no sense to me since I made my reservation the day prior. I think there needs to be a better tracking system to honor reservations or another option should be offered at no additional charge.

Susan B. 
Rating:
3.0

Customer did not leave a comment.

Dave B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
4.0

Customer did not leave a comment.

Marian B. 
Rating:
4.0

Customer did not leave a comment.

mario D. 
Rating:
5.0

Very nice storage location.

Chuck S. 
Rating:
3.0

Customer did not leave a comment.

Christine G. 
Rating:
5.0

Customer did not leave a comment.

DAN K. 
Rating:
1.0

I need you to check why I am being charged for a cleaning fee, the truck was returned the exact same way I received it I need to get reimbursed for that cleaning fee and I need a response asap.

ANA H. 
Rating:
5.0

Very pleasant personnel. Very quick paperwork. In and out in less than ten minutes. Great place!

BRANDEE G. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA N. 
Rating:
5.0

Customer did not leave a comment.

priscilla N. 
Rating:
5.0

Customer did not leave a comment.

Dale S. 
Rating:
5.0

Very nice young man that helped when we picked up the truck and brought it back.

EDWARD M. 
Rating:
5.0

Great service!

Mike A. 
Rating:
4.0

Customer did not leave a comment.

Bill E. 
Rating:
5.0

very friendly and helpful from start to finish

CHRISTOPHER C. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS W. 
Rating:
5.0

Vehicle in excellent condition. Liked having the fuel saving feature on dash.Josh was very helpful. Also I had the 17 ft. vehicle reserved and realized I needed bigger when I got there. He told me he had a 26 ft. truck right now. his worked out much better for me and my family. God Bless, have a good day.

GARY B. 
Rating:
5.0

Great customer service at the front desk.

VICTOR P. 
Rating:
5.0

every one there done a good job .thank you ..

Miguel A. 
Rating:
5.0

Strong customer service focused.

enoch W. 
Rating:
3.0

I was told when I picked up the uhaul that my rental truck did not have to be returned for 24 hours. After a few hours I received a voicemail message from uhaul demanding that it needed to be returned within 10 hours or sooner and that I needed to call and state the exact time before the ten hour mark that it would be returned. The women was not nice and I thought that this was highly inappropriate considering the fact that my contracted time wasn't even close to being up when I was being asked to return the truck. This was very disappointing customer service!!!!

Jessica K. 
Rating:
5.0

Customer did not leave a comment.

APRIL D. 
Rating:
5.0

Customer did not leave a comment.

SUSA A. 
Rating:
5.0

Customer did not leave a comment.

DANIEL G. 
Rating:
5.0

Customer did not leave a comment.

LOIS W. 
Rating:
5.0

The gentleman that handled my transaction was very helpful and knowledgeable about the equipment he was renting to me.

thomas B. 
No reviews have been submitted for this location.

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