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Nickola K
Customer Reviews for Southwind Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Drop off was effortless.
WALLY BSuper friendly! Can't think of anything to improve.
Houston EDon't rent out defective equipment. Also, there was live ammo in the cargo area. My husband is a felon. This little slip up could cost him 10 years of his life. I called twice and complained about the truck having to be jumped EVERY time I shut it off and it made moving take twice as much fuel. I had to have my son follow me just so I could jump the truck to make it back to the old house for the next load. Do better UHaul.
Amelia MMelvin was great to work with. Would absolutely rent from him again.
Debra SMelvin and his crew in Mountain View did an excellent job unloading the truck and returning the truck
Stan HNo problems at all!
WESLEY MFree?
RICKEY MThe truck trailer had saw dust in it. I did not do that so I did not sweep it out. I just had a few pieces of furniture. The cab was fine. Very nice and easy to get in and out. Great service! Thank you!!
MARSHA WWent to drop off on Saturday morning at about 7:30. Encountered a gate that needed a code. Called the number posted and they answered quickly and were able to get me in with no issues. Returned truck using the app
JORDAN PKeep up the excellent service. It was a Sunday and he arrived with the gate open and provided the keys and was very welcoming!!!!!
Ronald HExcellent service which is inviting
Lawrence AExcellent service
Jamon LKey drop box is across the street from the parking area. Signage in parking lot to direct customers to drop box would be helpful.
Don HHave the proper supples available and ready as well as the rental vehicle in a dry location
Glenna ARented a 20 truck and vehicle trailer in Tx. Due to my final content drop-off I unloaded the vehicle at the Walmart and drove the truck and trailer to this location. Was able to get off the road to find no one at the office. Called the number and no one answered. The auto gate opened and I had to figure out where to drop the trailer. Took pics and left leaving another message and requested a call to acknowledge the drop. I called the next day be and got no answers so I returned the 20’ truck the next day leaving the keys in a drop box. I called the location on Sunday and talked to someone with no information rather the equipment was check in and everything was fine. Side note the original location the truck was picked up only provided 17 blankets after paying for 3 dozen. So the return was short on blankets because I was no provided what i paid for. Total disaster both pick-up and drop. Never again
Curtis BN/A
Shane POutstanding!
Ben BFabulous service! Helped hitch trailer and inspect lights. Highly recommended.
Stanley GExcellent service! I would recommend Southwind Storage for any moving or storage needs.
Kali MExcellent service. Very helpful!
Philip REverything was fine - "KEEP IT UP!"
Gil COf course... Lower prices. :)
Bonnie HAll my things got wet trailer leaked bad
William HThe young man who helped us was great. Would recommend friends to be sure to use him
michael fGreat support from the staff. The ratchets needs replacing they have not been maintained. People needs to be shown how to ratchet the straps. I had to work hard to unwind the straps from being tangled up in the ratchet.
Troyce BNone
Sereta SThey were great!
Debbie DAlways professional
JODI JNothing, I only dropped off (with great customer service).
Linda Lit was an after hours drop off - would be better if you could reach someone after hours for questions
Timmy BExcellent service. Easy to work with.
TINA DNo complaints what so ever this was a very good uhaul location if I ever need to move again I'm definitely going back
James KThe only problem, & it was more a financial issue. I feel if I have to give CASH deposit then when I return it I should get CASH Deposit Back. Not put on Credit Card, that I had to have to reserve Equipment. But overall good
James FGreat
TERRY CSign on door says always available. Called all three numbers on the door no answer and no one there. Called a 4th number on the reservation and was given a code to drop off the truck.
Timothy LGreat customer service.
Kenneth MNot manned. Customers have to phone owner for gate code to drop trailer
Lisa BThe guy there was awesome. Very friendly and helpful. I wish Uhaul had more people working for them with his degree of customer service. This is the best experience I've had with ANY Uhaul location.
John DN/A
Noel BEasy check in, fair price on rental, ease of parking lot. Was able to leave my vehicle safely. Also great customer service
Kayla JVery accommodating
JODI JI have used this location in the past and as always would recommend it to anyone.
Kali MMelvin at this location made my return easy and quick. Good people skills
Larry WI had to call for a gate code to get into the lot. No personnel were available so I just dropped the trailer. No problems.
Judy MVery, very good. Needs no improvement I can think of.
EILEEN DGreat!!!!!
Bob BMelvin was ready with the needed equipment upon arrival. Excellent customer service. He followed up upon return of equipment to ensure everything was good.
Mark Gget more people like these. other than that you can't make me feel that you can do better. These folks up there in Mountainview and Bentonville ARK. are just better than I could have hoped for. GOOD JOB.
david wFacility was not open on Monday for drop off of trailer. Website states it was open. Could not drop off trailer at 11:00 am. Find out from owner of hardware store across street that Melvin the owner of Southwind is out of town. No one was assigned to operate Southwind in Melvins absence. Poor business operation. Had to ask hardware store owner to phone Melvin for gate code so trailer could be dropped off. What a hassle. Uhaul 800 number was no help in this manner.
Robert H