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Brent B.
Customer Reviews for Spall Storage Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
More visible markings on damages noted by uhaul location.
daniel S.Location was great. Uhaul website and self serve features need a lot of work. Couldn't return truck online and never could get through to Uhaul on the phone.
Derek B.Great service
Trish G.Pam was great to deal with. Made it quick andeasy
Neil T.Provide a detailed description of the process of picking up the vehicle before the location opens.
John W.Was hoping to get a pick up in Kelowna where I live
phillip M.There is nothing you could do to improve my renting experience.
David E.We wanted a truck from Vernon as we live in Lumby. It was not convenient for us to go to Armstrong - it added extra gas and extra mileage.
Terry K.Very helpful and friendly. Lead us through the process easily.
George B.The trailer I received had a broken cable on the back door making the door hard to operate. The trailer hookup latch was seized and had to work to get it freed. Tires were worn to minimum thread. Not impressed with the equipment for the price I paid.
Kenneth K.As I said above not happy with the return policy I returned the trailer but didn't leave the cart because it would have been stolen I will drop it of on Tuesday when they are open.
Dan J.The business was closed when I dropped off the trailer, no problem parking unit, I just had issues with my phone for the return but it all worked out.
Alex B.The plates were expired Trailer reeked of gasoline You tried to bill me for 5 days when it was returned in 4. Horrible experience. Won't rent again from you. Cost.me $20 to wash out your trailer before I could even use it and I got pulled over and delayed and hour by the police because you rent equipment out with expired tags. Shameful
James A.Found the drop off after hours app a little hard to navigate and called your 1-888 and the lady was very help full Thanks Scott PS the lady at the drop off sent me an e-mail which was very help full also
scott P.Had difficulty finding a parking spot to leave to the truck... keys went in the drop box.
ELIZABETH H.I booked my trailer rental with UHAUL staff, was told of 2 different locations for the pick up, prior to this one, and received confirmations for such before being contacted later that the location didn't actually have the equipment, and then redirected to a new location. Maybe confirm with locations what their inventory actually is before sending someone there.
Mike B.The steering wheel and related joints needs to check and fix
Reza D.Very polite & helpful
WAYNE S.I was given a rental truck that had unacceptable tires on it. Which in turn cause me to drive 80+km from and back to the location I moving from. Then required a storage rental since I could not deliver to new property. Almost got into 2 accidents during this travel. Then Kal tire Vernon replaced tires at their shop (too icy to replace remotely). so I ended up driving 40+ km to and from, back to residence I'm moving from. They needed a day to install tires. I'm out close to 120km in driving, cost of fuel, a day of rental, and rental of a storage unit which is charged by the month @$200. The illegal tires ( no snowfake) on a major highway has been the WORST rental I have ever encountered. I am demanding restitution....if nothing else....at least 50% reimbursement of my cost to this fiasco. Otherwise, I will be contacting anyone I know ( social media) on my experience..and I will include photos of said tires! I am not one to write such a mean review, but this was a disgrace. And had a nervous breakdown, when trying to travel in winter conditions with poor maintenance tires. This response is copied and pasted ...waiting your reply. And to top off my frustration, when I rented the truck, I was asked if I wanted roadside assistance....or if I had BCAA.....I said I have BCAA. Then, when I got stuck, BCAA would NOT help because the truck had dually tires on back. Which your representative should have known about. It will be very difficult to trust in your company in the future.
Dale M.My only recommendation is that there is a better access road to the cargo trailers. Having to back in on a dirt road in winter with a trailer is not for the inexperienced. If this were made into a two-way laneway with an actual entrance and exit, or enough room to actually be able to turn your vehicle around, then it would be much easier. Staff were great - my only complaint is the difficulty in returning cargo trailer up against a fence on a makeshift road where you're asked to back in past other trailers, past Uhaul moving vans, etc, on a pot-holed dirt makeshift driveway. Not easy when road is snow covered with a major ditch on one side. Access and dropoff for cargo trailers is not ideal at this location.
MELISSA O.All good except the phone service crashed on Sunday evening Nov. 28 /21.
Jim H.The staff were extremely knowledgeable, but beyond that they were so welcoming, positive and efficient!
Bob G.Very helpful staff.
LARRY G.Great location and knowledgeable, helpful staff. They advised me on the best plan for my long distance move. Highlighted contact information etc. I rented a 26 ft cube truck and U-Haul really does haul like a truck and drive like a van. The only suggestion I have is don't assume everyone knows where all the buttons are, how to operate tow or close the back door. I figured it out but a little tutorial would have been nice. In all it was a great experience and I highly recommend Spall Storage Centre.
SANDRA B.Spall Storage was excellent The Uhaul however swayed and had very poor brakes. I called for roadside assistance but sat waiting for well over an hour (on hold). To make things better please do regular mechanical and maintenance checks to help ensure others safety. Other then that issue I am still pleased with Uhaul in general
ILEANA M.Everything was gucci.
bikramjeet S.Friendly service trailers well maintained knowledgable staff love this place😁
ross N.Pam was excellent and professional to deal with.
Kevin F.Install new wind shield wipers The truck was great 10 miles to the gal all the way through the mountains
BRADLEY T.Running lights didn't work, uhaul system was down, took over two hours to get the trailer even though I was paying cash. Did not receive an email to acknowledge existing damages and almost held accountable for damages upon return. Reserved a month in advance and still had to go to another location and drive an extra 100 miles out of the way with one day notice.
Kevin S.The woman I spoke with on the phone was great to deal with! Sorry, I don't know her name.
Craig W.Great customer service.
Chad A.this location was well run with a very good attendant
William H.Very friendly and helpful staff!
ERIN E.Always friendly whether picking up or dropping off
ANDREW P.My complaint is about Uhaul reservation system.Incorrect information and promises unkempt. Lies about costs. Lies about availability. Lies about insurance coverage Lies about distances Lies about return dates & times Long hold times to contact supervisor Wasted trips to location Delayed journey dealing with UHaul hassles Endless frustration EVERY EVERY EVERY time I deal with U haul. After I persued uhaul honor their original promise and price the supervisor made good on original promise price. Would prefer uhaul emoloyee know the policy and all rules so uhaul can keep original promise and save all the hassle for customer and location agents.
LORRAINE S.I checked with Didsbury Uhaul I was quoted $79 for 3 days. I asked about a one way from Salmon Arm. And was quoted $124. I was told there was a 6x12 in Salmon Arm that would be back by Thursday. I needed it by Saturday. I was told by email I would be called by Wednesday. That did not happen. I arrived in Salmon Arm on Thursday and went to the office. The girl told me that I was to be called the next day. I noticed a 6x12 in the yard and asked if that was my trailer. She told me no, that was for another customer. I said so mine will be here by Saturday? She said no and gave me a head office number. That girl said there was on in Armstrong. I said you will have it delivered to Salmon Arm by Saturday. She said no I would have to pick it up on Friday as they were closed on Saturday. There was no discussion. if I wanted it I had to go and get it and the price jumped to $174. U was only there to move my 97 year old mom to a LTC facility. I did not have time to do this running around and I had no choice but to accept her latest proposal. We had the trailer back in Didsbury by Sunday night (2 and 1/2 days) at more than double the price I was originally quoted if I had taken it to and from Didsbury I would love to have a chat with a supervisor. You have my information. If I do not hear from someone with authority, I will definitely look for any other option next time. Thank you for your time and attention to this matter
Don W.There should be somebody there to accept the units and put them in the location desired not for the customer to have to put it in very specific location. Seems like uhaul wants a lot of money for people to use and return items in a specific way but cannot deliver on what your customers reserve.
Todd H.Staff was excellent on both check in & check out processes. Will rent again in the future when required. Will highly recommend them to others needing rental equipment.
Peter H.Not open on Sunday for drop off. Good online drop off, although the website on the "stamp" was wrong, I did find the right on on the instructions
SHAWN P.Customer service was AAA
NATHAN L.I was to pickup in Vernon not Armstrong Vehicle maintained newer but dirty. Vehicle almost out of fuel parked on incline showing quarter tank once driving dropped to eighth of tank had to drop in Beaumont not Leduc and upon drop off no one would even come out to inspect vehicle to do proper sign off
ALAN K.Great service!!
KELVIN B.Great service everything worked well. Thank you ladies for the outstanding service.
GLENN B.Have brakes checked before leaving the dealership
PHILIP L.The ladies here are very nice and friendly. Dropping off was smooth and simple.
Bryan H.I rented a 20' truck, was told gas was full so return it full, no problem, After my trip I filled gas until pump shut off. Previous customer must have assumed full is when gauge shows full. I was refunded $7 thank you, this being the difference between gauge full and pump shut off when full. Perhaps we should be told gauge full or pump shut off full. It was my 4th time with U-Haul. Thanks.
russ A.