Excellent service and staff. Made drop off easy.
JOHN T
Customer Reviews for Spall Storage Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff are very friendly and extremely helpful. Made my moving experience run smoothly. Thanks!
MARK SPam was amazing to work with. I dealt with her 3 times during the work up to the rental dates and she went above and beyond to make my experience the best possible. She even called me on the eve of my rental dates to make sure I was good to go and had no issues. I called her at the tail end of my rental dates to make sure I was clear on where to park both units as they would be closed upon my return. Pam was amazing to work with from start to finish. You have a rock star in Pam at this location.!
Steven MEverything was fine with the pick up location. Unfortunately, the windshield wipers were coming apart so there was metal on glass pretty well immediately. We had to purchase and replace the wiper blades. Otherwise standard Uhaul pick-up.
MICHEL DIn Canada - very efficient, friendly and helpful. But , the original booking was for 5 days, and the computer said 2. so we had to pay extra again for the 3 days
Brian KNothing
COLIN BTo anyone thinking of renting from U-HAUL. When there is a pickup to rent a U-Haul there should be mention every renter must fill the gas tanks when dropped off. If not U-Haul charges for the difference back to the customer for the missing fuel. Instead of ripping people off on fuel prices and mileage, they should fill the gas tanks themselves. We were not given anything more than A 1/4 tank of fuel, yet they charged the previous customer outrageous fuel prices to refuel it. That’s stealing plain and simple not replacing the fuel missing after you’ve charged that back to the customer prior. Shame on U-Haul. If that’s not bad enough? I was told I had 4 days to use the truck. There system put in 3 after I was given the Thanksgiving Monday to return the U haul. They argued that wasn’t true!!!! Knowing darn well, the 1800 number gave me that information due to the long weekend, plus being told to pick up the U-Haul booking in Armstrong for 4:00 pm.on the Thursday. When we called the 1800 number in front of the agent we again were told they showed only 3 days in the system. Not our problem!!! That was UHAULS error completely not making remarks of the booking agent giving us 4 days and having to return it after the Thanksgiving long weekend. When picking a U-Haul up at 4:00 pm who is loading a U-Haul at 5:00 pm to account for that as a full day holding the truck over night before its loaded I’m also leaving a Google Review on the way we were treated! They ripped us off by lying about the days we had the U-Haul which people should know about that and the fuel issue. Plus the fact they don’t have law stated (snow flake) winter tires on the truck when they were to be place on the truck by law in BC by October 1, 2024. The mechanical issues we told U-Haul about that we had, they didn’t care to even hear them by the gentlemen that travelled to Alberta with us.it was a wasted cause explaining anything at the drop off with the U-HAUL. We were told our deposit would take over a month to be returned, because she does not have a debit machine to return our deposit. Another lie to us told by Armstrong U-Haul (where rented from) that we would receive it back at the drop off point in St Paul Alberta. This was an absolutely horrible experience in every sense of the word with the rental calculating km, expected day rentals based on the 1800 number, the fuel issues, the lies about our deposit, truck issues, customer service in St Paul, and so on!!!!!!I will discourage others to ever rent from U-HAUL, due to our experience. They charged over above rates for the service, quality and expertise in customer service. Wendy Hamel
Wendy LThis is the fourth time I’ve used a UHaul product and have been very happy about the results. Keep up the good work.
MAURICE PStaff here were very helpful too!
John LWrong trailer given
RONALD WThe lady from the front desk was very nice and helpful. She contacted me pre arrival and confirmed the reservation. All the information was enough clear.
Gina RThere is an issue every single time I use your service, to be honest I only use it when I can’t find any other possible solution
Renee MParking the uhaul was a issue but the woman working there was exceptionally helpful. Five stars to her.
Janice MTrained on equipment fully, not yelling in the office , support and customer service options
Jessy ISeeing how I had to track down the trailer required and the price doubled from a return trip to a one way not to happy
Trevor MVery friendly and helpful service
Jean dThe only thing which was not a big deal a for myself as I have experience backing up trailers is the ditch is right there and when swinging your front end of the truck around you could easily end up nose down lol
Georgina GVery impressed with the friendly service. Truck was clean and ran great.
Brad CVery helpful good experience
DARRAN GTruck needed a wash
Miroslav Nwent without a hitch
Deborah NOnly complaint I have is, when dropping the truck off it was very difficult to get parked. I had to reverse to the far back of a very narrow path. I managed but it was not easy. However the people there were amazing and were so helpful, I couldn't have done it without there help. Those two ladies deserve a good pat on the back.
Kramer KMy drop off date and time was on a day where the business was closed and when I called to find out what to do I was told to come back the next day. When I showed up they weren’t open again until an hour after my drop off time. Although this may not have been their fault as they didn’t draft the rental contract, the employee who showed up after I was sitting there for an hour after driving in from another city was rude and belittling and made me feel like an idiot because I didn’t have experience backing trailers and had difficulty parking it where she wanted it. I was told I should have brought my husband as if I was so incompetent I needed one. I’m not married so that was an insult. Then we were going to detach the trailer and roll it to where it needed to go but it was stuck on the hitch and wouldn’t come off. The agitated employee went to a nearby garage to get help and when she was walking back with someone who had agreed to assist, I could hear her talking to him about me so I said yes, I admit I suck at backing so this way she would know that I knew she was talking about me. The guy she brought was super nice and helped back the trailer in and take it off the hitch although the latter wasn’t easy for him either. Just before I left the employee told me to do her a favour and rent a truck next time. I said well, I’m leaving here feeling like shit. I told her they needed better communication given the drop off date and time fiasco. The last thing she said to me before I drove off was I hope you enjoy the rest of your day. Not likely after all of that. Won’t be renting from U-Haul again anytime soon. What an experience.Ruined my entire day.
Brenda MVery professional.
Darrell KVery friendly and helpful.
Kale LPam was awesome. Always very friendly and smiles, very helpful and kind. I would definitely let people know about spall storage and uhaul rentals.
Ramona MThe ladies working here are amazing! Top service ladies!
Joakim SNothing needs improving. Highly rate this Uhaul location.
Michael PI have used U-Haul a few times in the past. This has been one of my best customer service experiences yet.
Gerhard Mfriendly efficient very happy with service thanks
Robert NOnce again. Not the location, just uhaul generally. The first rep we talked to, was very rude to us. He even told us we would have to do the 400km trip and then bring the trailer all the way back to the original pick up location. Not a good experience at all. We could hardly work the rusty roll up door. We had to use our own lighting wire because the one on the hitch was broken through. Too bad they are the only rental outfit we could find. Never again!
David DThe rates were outrageous for uhaul. Almost $400 for 24 hr use, i could have had a moving company move my stuff for less. I will definitely look for a different company next time I need a cube truck.
Greg DExtremely helpful and efficient. Extremely happy
Richard BKeep up the good work.
Douglas MTrailer parking area is too small.
Douglas MStruggled with your on line pick up service My iPhone wouldn’t allow you to know my location. I followed the fix information on your site but still no go. I had to call in and wait after 40 minutes to reach someone. Turns out with an iPhone there was one other step to do that wasn’t listed in your fix notes.
Barbara HThe truck was had smelled with smoke. We were both plugged up fir the whole day. The online help was very poor. Had to talk with four people to get the process going as what I did on line myself would not work. Bringing the truck back was the same process as well except that I couldn’t talk to anyone each time I called the other end hung up. Very frustrating to use the online service. It said it would take minutes. I was there picking up truck for an hour and dropping off 35 minutes.
Jeanette CLack of communication they should have told me I needed to open up account I sat in parking lot 40 minutes before getting truck was a joke
Teri SThe folks were friendly, and worked very hard to ensure we could get our trailer picked up in Armstrong and not Salmon Arm or Vernon.
David DThree thumbs up! 😉 Seriously, they were super nice and accommodating.
NORMAN RMore visible markings on damages noted by uhaul location.
daniel sLocation was great. Uhaul website and self serve features need a lot of work. Couldn’t return truck online and never could get through to Uhaul on the phone.
Derek BGreat service
Trish GPam was great to deal with. Made it quick andeasy
Neil TProvide a detailed description of the process of picking up the vehicle before the location opens.
John WWas hoping to get a pick up in Kelowna where I live
phillip mThere is nothing you could do to improve my renting experience.
David EWe wanted a truck from Vernon as we live in Lumby. It was not convenient for us to go to Armstrong - it added extra gas and extra mileage.
Terry KVery helpful and friendly. Lead us through the process easily.
George BThe trailer I received had a broken cable on the back door making the door hard to operate. The trailer hookup latch was seized and had to work to get it freed. Tires were worn to minimum thread. Not impressed with the equipment for the price I paid.
Kenneth KAs I said above not happy with the return policy I returned the trailer but didn’t leave the cart because it would have been stolen I will drop it of on Tuesday when they are open.
Dan JThe business was closed when I dropped off the trailer, no problem parking unit, I just had issues with my phone for the return but it all worked out.
Alex BThe plates were expired Trailer reeked of gasoline You tried to bill me for 5 days when it was returned in 4. Horrible experience. Won't rent again from you. Cost.me $20 to wash out your trailer before I could even use it and I got pulled over and delayed and hour by the police because you rent equipment out with expired tags. Shameful
James AFound the drop off after hours app a little hard to navigate and called your 1-888 and the lady was very help full Thanks Scott PS the lady at the drop off sent me an e-mail which was very help full also
scott pHad difficulty finding a parking spot to leave to the truck... keys went in the drop box.
ELIZABETH HI booked my trailer rental with UHAUL staff, was told of 2 different locations for the pick up, prior to this one, and received confirmations for such before being contacted later that the location didn’t actually have the equipment, and then redirected to a new location. Maybe confirm with locations what their inventory actually is before sending someone there.
Mike BThe steering wheel and related joints needs to check and fix
Reza D