Customer Reviews for Spare Parts Storage
(U-Haul Neighborhood Dealer)

342 reviews

1105 Bowers Ave   New Philadelphia, OH 44663

(330) 339-5831

Location Hours

  • Mon-Tue: 9 am - 5 pm
  • Wed: 9 am - 1 pm
  • Thur-Fri: 9 am - 5 pm
  • Sat: 8 am - 3 pm
  • Sun: 9 am - 1 pm
Special Operating Hours
  • 5/29/2022 - 5/30/2022: 9:00 am - 1:00 pm

Services at this Location:

Contact Us

(330) 339-5831

1105 Bowers Ave
New Philadelphia, OH 44663

Services at this Location:

Location Hours

  • Mon-Tue: 9 am - 5 pm
  • Wed: 9 am - 1 pm
  • Thur-Fri: 9 am - 5 pm
  • Sat: 8 am - 3 pm
  • Sun: 9 am - 1 pm
Special Operating Hours
  • 5/29/2022 - 5/30/2022: 9:00 am - 1:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

A girl from Akron Uhaul called me and left a message that the trailer size we wanted from this location was unavailable. Said nothing in our area. Said we'd get a bigger one for same price. I called this Dover Uhaul and they got me the size we wanted. We appreciated it very much. Easy pick up and drop off

Joel D. 
Rating:
3.0

Bad running truck check engine light on lost power and quit running on highway

John S. 
Rating:
2.0

Should have had more information on what to do to drop off. Uhaul drop box was behind buildlng and there were no signs to tell you so.

Penni H. 
Rating:
4.0

There is a need for the smaller enclosed trailers.

ROBERT F. 
Rating:
3.0

The AC did not work on a 85 sunny day. I believe u all should give some kind of discount.

Tim O. 
Rating:
4.0

When placing order people should know that it is a drop off only and to call the person. Wasn't sure if I was in right area. Guy was nice just would help people in the future.

Troy B. 
Rating:
5.0

Customer did not leave a comment.

Zara G. 
Rating:
5.0

Very satisfied

David W. 
Rating:
5.0

Customer service was easy and the guy was very kind and helpful.

Michele L. 
Rating:
1.0

I was charged for 2 days of use even though I returned the truck in 12 hours and did online check in. I complained and was STILL charged for 2 days. I plan to do a follow up with a corporate office today to have the 1 day use charge returned

Joshua D. 
Rating:
5.0

Great transaction

Peter J. 
Rating:
4.0

Customer did not leave a comment.

RICHARD G. 
Rating:
5.0

Customer did not leave a comment.

Joshua B. 
Rating:
5.0

Nothing

TONYA M. 
Rating:
5.0

Did not have many pick up location options for a car transporter. Was reserved at the nearest location with inventory. This u-haul was conveniently located on a large lot and wide street. Was assisted by a very helpful and knowledgeable representative. One suggestion... they could sell towing products; tie down straps, extra lights, tarp, etc.

JUAN A. 
Rating:
4.0

Customer did not leave a comment.

Pierre C. 
Rating:
1.0

There was no one there and no drop box at 1 North 2nd Street, Dennison Oh.

Kenneth M. 
Rating:
3.0

Customer did not leave a comment.

Roger R. 
Rating:
5.0

Highly recommend

Jim B. 
Rating:
1.0

Gave me a truck with a broken exhaust pipe. Also still owes me a partial refund for having to go from a 20ft truck to a 15ft truck.

Preston P. 
Rating:
5.0

Customer did not leave a comment.

HARRIET H. 
Rating:
5.0

Very Easy process to pick up a trailer to haul a recent furniture purchase home.

JOSEPH N. 
Rating:
3.0

Dolly was very rusty and made marks on the furniture due to this. No washer fluid.

Steve A. 
Rating:
5.0

Customer did not leave a comment.

Logan D. 
Rating:
5.0

Customer did not leave a comment.

Stephanie I. 
Rating:
5.0

When I received the truck it had no gas in it. Put a total of 310.00 in it before returning it.

Mason M. 
Rating:
3.0

better hours

DONALD M. 
Rating:
5.0

Very good experience Thank You

Bob C.  |  Overall Experience 
Rating:
5.0

Advanced notice when the pick up location changed. I chose a location, confirmed it & then when I was remotely picking up, the location changed at the end of confirmation. Luckily it wasn't too far away, but still a bit irritating.

Veronica K. 
Rating:
4.0

Customer did not leave a comment.

TOMMY T. 
Rating:
5.0

Everything was wonderful on time great people to work with highly recommended to rent there

john B. 
Rating:
4.0

Customer did not leave a comment.

SHAWN A. 
Rating:
5.0

Customer did not leave a comment.

EDWARD T. 
Rating:
5.0

Very friendly and professional owner

Peter A. 
Rating:
5.0

Customer did not leave a comment.

JAY S. 
Rating:
5.0

Customer did not leave a comment.

MARK M. 
Rating:
5.0

Tim is a real great Bussiness man to deal with.

MARY D. 
Rating:
5.0

Customer did not leave a comment.

Tonya M. 
Rating:
3.0

Took 40 minutes to rent a trailer.

RYAN M. 
Rating:
5.0

Very good experience. Very helpful and accommodating!

Roger M. 
Rating:
5.0

Customer did not leave a comment.

JAMES K. 
Rating:
5.0

We were very satisfied with using Spare Parts Storage. If we plan on using again in the future we will contact you. Thank you

Angela S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DIRK S. 
Rating:
5.0

Rates were high, but equipment was perfect. Did everything online but when picking up, had to do everything again. A little time consuming.

Mary H. 
Rating:
4.0

Tim is exceptionally helpful

JACK T. 
Rating:
5.0

Friendly and helpful service.

JOSEPH B. 
Rating:
5.0

the owner is a well polite owner i had a good relationship with him

Harold N. 
Rating:
5.0

the service was excellent, in a good location, andvery good value. It made my moving experience much easier

LYLE W. 
Rating:
5.0

Nothing. Everything was ready and the service was exceptional.

JASON B. 
Rating:
2.0

Customer did not leave a comment.

thomas J. 
Rating:
5.0

The girl who helped went above and beyond. Extremely good worker. Ty.

Pamala O. 
Rating:
5.0

Customer did not leave a comment.

Lonnie G. 
Rating:
4.0

Went well no problems Friendly and helpful

ROY Y. 
Rating:
5.0

They went above and beyond to help !

Debbie W. 
Rating:
4.0

Customer did not leave a comment.

KENNETH M. 
Rating:
3.0

One turn signal didn't work and I never received the furniture pads. I checked the turn signal by hooking up a trailer I own and the turn signal worked

TYLER M. 
Rating:
5.0

Customer did not leave a comment.

CHESTER H. 
Rating:
1.0

The drop off address was incorrect. Luckily there was a maintenance man at the coin laundromat that was able to tell me where to go - which was about 10 minuets down the road from the original location.

HILLARY H. 
Rating:
5.0

Customer did not leave a comment.

Marabeth Q. 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHER R. 
Rating:
5.0

Woman who checked me in and out was fantastic. Great under pressure of a busy, end-of-month Saturday, knew they system well to get me checked in and out quickly (even when I wanted to make changes) and accommodating. So much better than other experiences I've had renting trucks.

VICTORIA M. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH K. 
Rating:
5.0

10 points here . Super smooth transaction.

VAN F. 
Rating:
5.0

Great experience. Mr, Bober was terrific. Truck was nearly new 1750 miles. Will use when needed again.

DONALD Z. 
Rating:
3.0

Said was 1/4 tank of gas, yet the gas light was on. I returned with just over 1/4 tank. Uhaul quoted 90 for 15 ft truck and 10 for a dollie. Price was 112.00 before insurance.

Neda D. 
Rating:
5.0

Agent was friendly and very helpful, in and out in no time…

GARY S. 
Rating:
3.0

When a person who has rented a truck and requests an additional day for rental, the process should be a matter of a phone call and processing the card on file again.

RICHARD O. 
Rating:
5.0

I was surprised that I was only required to submit pictures of the interior cleanliness when I dropped off the van. I expected I'd be asked to take pictures of the exterior since I approved exterior pictures before I could pick it up. That made me feel a bit nervous.

Christine W. 
Rating:
5.0

Customer did not leave a comment.

Julio M. 
Rating:
5.0

good price and prompt service quick in and drop off.

Rich R. 
Rating:
5.0

Very efficient and friendly. Explained things and was helpful.

ROBERT F. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER C. 
Rating:
5.0

As a first time U-Haul renter, I found the transaction went flawlessly. I would rent a U-Haul from this location again. I greatly appreciated that this location was close and convenient.

Debbie R. 
Rating:
5.0

Keep up the good work. Thanks for helping me complete my task successfully.

DAVID K. 
Rating:
5.0

Customer did not leave a comment.

BROWSE A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER H. 
Rating:
5.0

exceeded expectations.

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

Katherine S. 
Rating:
5.0

Customer did not leave a comment.

MARSHA W. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Tim and his staff do a great job. It would help to have more equipment available to Tim during peak times but all in all, he is the best around.

Michael B. 
Rating:
3.0

The Bowers Ave location was not open. I spoke to person on phone and left keys and contract in lock box.

SHERIELOU R. 
Rating:
3.0

Customer did not leave a comment.

Timothy M. 
Rating:
5.0

Customer did not leave a comment.

PAULA T. 
Rating:
3.0

Customer did not leave a comment.

MICHELECATHARNIA C. 
Rating:
4.0

The truck needs to be taken in for maintenance. Had a problem with the steering and the overall ride.

Michael B. 
Rating:
1.0

The guy was an hour late! We were supposed to pick up the truck at 9 a.m and he didn't show up until 9:50 After we called the MANY #s this place has. When we complained the owner proceeded to tell us he should have canceled our order due to ill staff. Next time cancel it instead of trying to act like you did me a favor being an hour late. Totally unprofessional

Weldon B. 
Rating:
3.0

Customer did not leave a comment.

Sabrina B. 
Rating:
2.0

No one there and when you called the number it just rang in the office where there was no one. Not sure if you needed to rent from them how you would.

Robert Edward H. 
Rating:
3.0

I wouldn't reccomend uhaul to anyone. while the location itsself was fine and the lady that worked there was great, uhaul itsself i had issues with the entirety of my planning. i'm never using uhaul again.

WILLIAM A. 
Rating:
1.0

When you give the measurements of your trailer give the measurements of the opening so people can fit things into the trailer not the measurements of the exterior. We drove an hour and a half with your trailer and did not realize until we open the doors that you have a frame around it that cut 4 inches off the height and width that you listed. So we basically paid to travel three hours with your trailer and return it and now I have to pay extra to have them delivered to us.

RICHARD F. 
Rating:
5.0

Mirrors need to be adjustable to see out of. I had to lean way over to the right to see out of passenger mirror. Leave a tool in vehicle so it can be adjusted as need for each driver. Thank you

RHONDA H. 
Rating:
5.0

Customer did not leave a comment.

Hanson T. 
Rating:
5.0

The equipment was rusty that my car was on which was connected to a U-Haul.

KIMANI S. 
Rating:
5.0

great place.

CONNIE R. 
Rating:
5.0

Customer did not leave a comment.

Craig C. 
Rating:
5.0

Worked perfectly,great job. Thank you

MICHAEL M. 
Rating:
5.0

They went above and beyond to make it a good experience

JOHN L. 
Rating:
5.0

Customer did not leave a comment.

Mary L. 
Rating:
1.0

I did not expect to drive 30 miles to go to this pick up location when the one I expected was within walking distance from my departure location. Windshield was dirty, TPS system not functioning. you need to do better.

HUGH G. 
Rating:
5.0

Great from top to bottom!

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

Rachelle M. 
Rating:
5.0

No need for improvement, the owner of the store was courteous, friendly and helped me with everything I asked for. Would gladly go back👍

ROBERT D. 
Rating:
5.0

Jamie was very helpful and the storage unit was perfect.

KELLY A.  |  Overall Experience 
Rating:
5.0

The facility and its staff were helpful in acquiring the specific sized unit that I desired. I will recommend this facility to all my friends. A special thanks to Makaya for her assistance.

michelle h.  |  Overall Experience 
Rating:
5.0

Highly recommend this storage area for anyone in the area who needs one. The rates are reasonable and management is a pleasure to deal with.

Dave P.  |  Overall Experience 
Rating:
4.0

The gentleman I dealt with was super friendly and my storage unit was clean and ready

Privacy R.  |  First Impressions 
No reviews have been submitted for this location.

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