Customer Reviews for Spare Parts Storage
(U-Haul Neighborhood Dealer)

237 reviews

1105 Bowers Ave   New Philadelphia, OH 44663

(330) 339-5831

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 8 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(330) 339-5831

1105 Bowers Ave
New Philadelphia, OH 44663

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 8 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

I was pleased with the service from Tim when I picked up and with his associate when I dropped off. If I need a truck, van or trailer again I will work with this location.

Tony D. 
Rating:
4.0

Customer did not leave a comment.

CHERYL S. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

Tim P. 
Rating:
5.0

Customer did not leave a comment.

Angela M. 
Rating:
1.0

I asked for contactless and did every step and still could had to go to the counter and wait in the associate there. It was not what was advertised and if I knew that I never would have went through uhaul. It's disappointing and upsetting to “offer” a service that you simply cannot offer. And now I'm out $140 and going to get tested for Covid again because of your companies false promises.

Lenzie S. 
Rating:
4.0

Be more together with the pricing between the local dealer and the 800 number. I found that the price was going to be higher when I got there than what I was told on the phone when I made the reservation using the 800 number.

Jonathan H. 
Rating:
3.0

When tried to return truck after hours, site would not let me do it. Kept saying retry. After 15 minutes of trying to do this, I left site and went home. This needs fixed if expecting people to do this.

Kimberley K. 
Rating:
4.0

Customer did not leave a comment.

charlie M. 
Rating:
5.0

The address I was given for drop off wasn't the address above. The address I was given was great because I had plenty of room to get the trailer in, but it was 4:50 pm and there was no one on site. I had a gentleman walking into the laundry mat that I was to drop at help us. He got his jack and I went to dig out 3 bricks from behind the building to stop the trailer from rolling and to hold up the trailer hitch so we could move the truck out . It was 2 hours after I dropped the trailer did I find the phone number in an email to call to let them know it was there.

dana S. 
Rating:
5.0

Jamie was very helpful and the storage unit was perfect.

KELLY A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kevin B. 
Rating:
3.0

Was given wrong drop off location checked vehicle in online same day as rented but wasn't recorded til next day then was charged for an additional day had to call to get corrected

Terry R. 
Rating:
5.0

It was very easy to rent from Spare Parts Storage. He made the process quick and easy. I will use Spare Parts Storage again for my U-Haul needs.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

Marguerite B. 
Rating:
3.0

No person available to let them know the trailer was returned on time.

Sandy R. 
Rating:
5.0

Customer did not leave a comment.

Montgomery L. 
Rating:
4.0

Customer did not leave a comment.

Bartolo C. 
Rating:
5.0

Tim Bober (sp?) made the extra effort to ensure my rental experience got off to a great start. His presentation tips and insight were fantastic.

JOHN R. 
Rating:
4.0

The billing is not transparent. Codes don't reveal cost or item rented. Kinda fishy as I was told $18.95 a day but then it cost $122!! $80 in taxes?! LOL

MICHELLE M. 
Rating:
3.0

Customer did not leave a comment.

Kasey K. 
Rating:
5.0

Customer did not leave a comment.

Cynthia W. 
Rating:
5.0

Carol had a customer who had some issues when I got there. He was angry and slightly offensive. She handled his issues very professionally and quickly. Then she took great care of me.

Paula M. 
Rating:
5.0

I have rented Uhauls all over the country and this location is by far the best and the most customer friendly.

KEN E. 
Rating:
4.0

nothing- very good experience chichis why I always rent Uhaul

DB Z. 
Rating:
5.0

Service was excellent

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth C. 
Rating:
5.0

Customer did not leave a comment.

stephen E. 
Rating:
5.0

Customer did not leave a comment.

TIM B. 
Rating:
4.0

Customer did not leave a comment.

Richard L. 
Rating:
5.0

Customer did not leave a comment.

Gary L. 
Rating:
2.0

Fix online system. Waiting 20 minutes to be approved online, nothing happened. Then waiting another 40 minutes because customer in front of me had issues. Hr wait in total.

Ryan G. 
Rating:
5.0

My receipt shows.my bill was$237 n change but there was over $270 taken off my card and I was supposed to get my $100 deposit back and it's not been put back on my card

Michael L. 
Rating:
5.0

Customer did not leave a comment.

GREG S. 
Rating:
2.0

Doubled our mileage charged way more than they should have. Would NEVER use them again

Jamie B. 
Rating:
5.0

Customer did not leave a comment.

JAMES O. 
Rating:
5.0

Customer did not leave a comment.

BRETT P. 
Rating:
5.0

Everything was perfect! Great Job Guys!

Scott K. 
Rating:
5.0

Maintain the good service I received.

Calvin W. 
Rating:
5.0

Customer did not leave a comment.

Brian D. 
Rating:
4.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Customer did not leave a comment.

Alyssa M. 
Rating:
5.0

Loved it. Extremely helpful. Thank you so much

Lee S. 
Rating:
5.0

Mike and his assistant was knowledgeable, helpful And friendly. They make a fantastic team!

Sesilia B. 
Rating:
4.0

Customer did not leave a comment.

MONICA D. 
Rating:
2.0

We waited over an hour due to troubleshooting with the computer and to top it off we were going to be charged double with the first transaction and had to start over.

JULIE J. 
Rating:
5.0

Customer did not leave a comment.

LYLE W. 
Rating:
5.0

Customer did not leave a comment.

SCOTT P. 
Rating:
1.0

Had to wait over a hour once I arrived to get key and didn't have blankets for me had to call four different numbers to get ahold of anyone even though I did all online checkin was not a good experience at all

Virgil W. 
Rating:
5.0

He was super friendly and very accommodating to my needs

Anthony P. 
Rating:
5.0

A++

Ryan S. 
Rating:
5.0

Customer did not leave a comment.

Brennen E. 
Rating:
5.0

perfect

MARY D. 
Rating:
5.0

Customer did not leave a comment.

MARK B. 
Rating:
3.0

I took picture showing fuel level I returned with this fuel level and was still charged a fuel surcharge. Not fair practice

Brennen E. 
Rating:
3.0

The guy working the counter knew nothing of the equipment and we had to wait for him to finish a personal phone call before he'd help us then didn't know how to put the trailer on the hitch or which ball was needed. Overall we love using uhaul but the New Philadelphia location won't get our business again after dealing with that guy

Dale C. 
Rating:
5.0

Quick and easy pickup and drop off. Made moving our stuff easy

Mike P. 
Rating:
3.0

Truck was not swept-out. Wipers were shredding and scratching windshield. Truck smelled like cigarette smoke.

Paul A. 
Rating:
4.0

Customer did not leave a comment.

Adam W. 
Rating:
2.0

Never got my return fee

John L. 
Rating:
4.0

Customer did not leave a comment.

Cindy G. 
Rating:
5.0

Every thing worked out great.

EVERARDO S. 
Rating:
4.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Fantastic professional and courteous customer service!! Warmed up truck on cold day while going over paperwork

MIKE M. 
Rating:
4.0

The person working said he was filling in and couldn't get computer programming to work so had to call for help. A sign needs to to better mark location. We were at bakery building where address location number was along with another customer.

Joni H. 
Rating:
2.0

Issues with payments.

Rylan R. 
Rating:
2.0

Low air tire pressure, vehicle had poor shock system and worse driving truck O have ever experienced. I recommend this truck be placed in sho and have suspension tested or have shocks replaced.

Jeffrey M. 
Rating:
5.0

Customer did not leave a comment.

Wendy B. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Great guy to work with

Steve S. 
Rating:
5.0

Customer did not leave a comment.

Harold W. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
5.0

Tim did a great job getting me in and getting my paperwork done fast.

Dave F. 
Rating:
5.0

Customer did not leave a comment.

Karen R. 
Rating:
5.0

Excellent as always. Tim does a great job taking care of us.

Michael B. 
Rating:
3.0

Was unable to return it myself because the smart phone app wouldn't work.

Thomas B. 
Rating:
5.0

I Called Uhaul customer service wanting a motorcycle trailer. Uhaul Didnt have one within a reasonable distance so they got me a regular 5x9 trailer for the price of a motorcycle trailer. Took good care of me

cody B. 
Rating:
2.0

Equipment filthy cab dirty, back blankets thrown all over the place and not swept out. Truck only had almost 9000 miles on it and looked disgusting.

Kris K. 
Rating:
1.0

Agreed to drive out of my way to drop off the 26 ft supermover because the owner needed it for another client. He promised to drop the 2 day late fee I had accrued if I could deliver the truck which I did after hrs and put the keys in the box. Received my receipt the next day with the 2 extra days charged to my card. Since have left voicemails and no response from the owner. Will not do business with this location again

Marty R. 
Rating:
3.0

The Representative could not get the computer system to work. He had to call U-haul twice to process my Confirmed reservation. It took more than 30 minutes and I was the only customer.

Peggy B. 
Rating:
5.0

The only thing that I didn't like was I was confirmed one truck and then a little later got a call that it had been given to someone else and I got stuck with a Van which ended up taking more trips than planned.

Patrick P. 
Rating:
1.0

Very disorganized. Office was staffed on a very part time basis. Computer system did not work well and printer did not work at all. They did not return any of my three calls to confirm the order or answer a couple of questions that I had. I ended up calling the 1-800 national number for answers. If I get this location next time, then I will cancel my reservation or request another location.

Jeff C. 
Rating:
5.0

All A-OK as is. Computer system should be upgraded to handle DEBIT CARDS...

Michael B. 
Rating:
5.0

Best ever U-haul experience always. They really work with us and we appreciate that and will continue to use their services.

Anything m L. 
Rating:
3.0

This location could use some additional signage to make it clearer. Staff was very personable, helpful and friendly. Overall, positive experience.

Jennifer S. 
Rating:
5.0

Customer did not leave a comment.

Jason M. 
Rating:
5.0

Allow your web site to accept earlier rental times than 9 a.m.

Michael B. 
Rating:
4.0

Customer did not leave a comment.

Ed T. 
Rating:
4.0

Office was a little hard to find.

Jon W. 
Rating:
2.0

Had a hard time finding the rental office. It was located around back of building., Needs directional signage. Fuel tank was NOT at the level it was supposed to be at.

Paul A. 
Rating:
5.0

Excellent customer service. I rented the 9' cargo van for 4 days and it was perfect for moving and doing errands.

Luanne L. 
Rating:
5.0

Everything was spot on. Great lady helped us.

Howard H. 
Rating:
5.0

The paperwork is fine print only an eagle could read it. On a dark night if you have a problem it would be a problem. The manager went out of her way to get the vehicle for me.

Stan T. 
Rating:
5.0

Customer did not leave a comment.

TANYA R. 
Rating:
4.0

I don't think there is anything I would change or do I think they were very nice And a very helpful

CHRISTINA G. 
Rating:
4.0

Customer did not leave a comment.

Annette R. 
Rating:
5.0

The

ROBERT V. 
Rating:
5.0

Faster computer entry.

Jeffrey T. 
Rating:
5.0

Dried mud all over cab of van. They shouldn't charge the $20 a day if you're only using it a few hours.

SUSAN H. 
Rating:
5.0

Customer did not leave a comment.

darcie A. 
Rating:
5.0

Customer did not leave a comment.

Rickey M. 
Rating:
5.0

The facility and its staff were helpful in acquiring the specific sized unit that I desired. I will recommend this facility to all my friends. A special thanks to Makaya for her assistance.

michelle h.  |  Overall Experience 
Rating:
5.0

Highly recommend this storage area for anyone in the area who needs one. The rates are reasonable and management is a pleasure to deal with.

Dave P.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top