Customer did not leave a comment.MATTHEW K.
Customer Reviews for Sparta Drive Up Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Aldo M.
Friendly, great people. Highly recommendedPablo M.
Customer did not leave a comment.Arthur W.
The pick up and drop off locations were great. the U haul renting experience was horrible. I'm guessing U haul company is not asking questions about their own performance to avoid bad reviews. I rented the trailer at a location close to my house at a specific time because that is the location that showed availability of the trailer i wanted. the day before my pick up i received an email that indicated a pick up location more than an hour from my house with a pick up time an hour later than i reserved. after several phone calls to U Haul with no empathy to my situation i was able to get in touch with the new pick up location and finally got some answers and help. however i was forced to rent an additional day and pick it up a day early because U Haul changed my reservation. when i finally got the trailer home U Haul company called me to ask if i would be willing to change my drop off location. i simply answered with my story and told the person i would be happy to drop it somewhere else if i were compensated for my extra day to which they told me to just drop it at my original location. a clear message that U Haul doesn't care about customer service or their customers experience at all. I will end this review with my comment to the sales rep when she asked if i wanted to talk to customer service. "I don't need to talk to anyone i have already made my decision to never rent from U haul again.Matthew M.
It was all just great! And thanks to the traffic coordinator who found us the last available anything within what seemed like 100 miles!Bryan F.
Customer did not leave a comment.DOROTHY B.
Customer did not leave a comment.Donald P.
The gas situationRobert C.
Not only did Nanette afford me a high degree of confidence in the security of my reservation, she was warm friendly, efficient, and consistently willing to go the extra mile to make my overall experience a very positive one. I will not hesitate to book my next U-Haul rental with her and am actively recommending my friends and associates do the same.Katherine K.
I was not informed at pickup that the truck was due back by 10 AM and was charged another full day for being 2 and a half hours late.Kevin J.
Very expensive with the additional charges. Can find much cheaper than uhaulJonathan B.
Customer did not leave a comment.DAVID M.
The app wasnt helpfull delayed us 2 hoursHarry B.
Customer did not leave a comment.Ronald D.
Customer did not leave a comment.Jeffrey F.
Customer did not leave a comment.LUISP M.
Customer did not leave a comment.clayton C.
Customer did not leave a comment.Wayne J.
Customer did not leave a comment.Scott C.
Maria was extremely pleasant! I would definitely consider renting from U-Haul again based on the excellent experience at Sparta Drive Up Storage LLC.Gregg B.
Customer did not leave a comment.Michele B.
I requested blankets and they were none in the vehicle vehicle still had refuse and garbage in it from the last user of the vehicle and I was overcharged by your company in order to go to a location that was much farther way based on the fact that the vehicle was not made available at a closer location That I originally booked and then was subsequently changed to another location without my consent and with no real thought as to how it would affect my experience and no ability to drop the vehicle off at any other locationDaniel S.
I arrived right at closing time -- woman was helpful and pleasant. I had no problems.Leslie M.
The guys from power that unloaded our truck did a great job they were on time clean polite they wore masks the entire time. I give them 5 stars as well.Kevin T.
Better assessment with reservations. I reserved a 26' truck 2 weeks prior to be picked up in Orange NJ. Then 12 hours before I was told I wouldn't be getting the truck. I had to drive 82 miles to pick up a 20' truck from Sparta.JOHN D.
Not for the customer, but for the employee... Get them a trailer jack like the one I saw at the Danbury location. The poor guy is gonna throw his back hooking it up!Inqiyad A.
I had a terrible overall experience. Not anything that was at the fault of the pick up location. Also, I declined the $25.00 coverage, is this charge something different?Jodi R.
Customer did not leave a comment.Damian D.
This location had great customer service!! However, this location did not come up as a uhaul location on a map search. I found the location under a storage search. Thanks!GARY P.