Drop off was easy, quick, and safe
ROBERTO G
Customer Reviews for Speedee Auto Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck was clean but the ball joint was worn and front tire on driver side the camber was off. You could feel the ball joint worn when you turn the steering wheel. You hit a pothole it pulls to the left you hit another pothole. It pulls to the right I drove 1100 miles praying that this truck did not break down on me or the ball joint give out you guys really need to put these trucks through an extensive check before you return it to be used out on the road.or your going to get somebody hurt or killed
Timothy PDid not have floor Dolly like I asked. I also had to wait 20 min while she wad busy texting on her phone. Poor customer service. I will look at another company if I move again or refer a different company
terrance sThe truck was not clean when we picked it up. I made the manager on duty aware of this. Also they tried to charge me some crazy amount for fuel. Never again will I use this location.
ANTHONY HVery poor truck condition that they gave me bad truck ! Due poor transmission and charge me more than I paid !!! U-Haul such RIPPED OFF!
david gUpon return they were rude and didn’t really want to assist. I couldn’t get the contract closed out until Monday, December 18, 2023 after 8:00 a.m. When I called on the 18th at 8:10 a.m. Colby hung up on me telling me it wouldn’t be completely closed out for another 30 min after I returned the truck at 5:00 p.m. on Saturday, December 16, 2023. I found out on. Saturday after I returned home that there was a charge of $2.10 from March 11, 2023 for tolls at 230 a.m. and the truck was not being driven at that time of morning especially through tolls unless it’s from a previous renter.
Carla MGreat service
Lisa RThe truck had a check engine light on, door ajar light and a headlight out. I told the people at the counter and they showed very little indifference to my comments. Please have someone call me. I am not happy and did not feel safe using this vehicle and I would like to discuss options available to me.
Ieasha WNothing coarse its good already.maintain the way its
eileen oFast service and very simple.
Peter HOutstanding customer service. Will return when needed again.
Horacio CQuick and easy rental. Not enough parking
Lowana CRyan was professional and he had great Customer service.
SHAWN BThe best service
HUGO RFound broken glass inside the box. Ensure the box is clean for loading items in the box.
FABIAN MEverything was good but for a new truck, it smelled horribly bad with cigarette smoke.
David hAll is well.🤗🙏
Mae STruck was clean on inside, not on outside. Windshield was rediculously dirty.
Nancy RI did not interact with any personnel since I returned the RV after-hours.
Carmen JThe gentleman at the front desk for the Arlington, TX location off Cooper Street was so courteous. It was refreshing to have some real customer service for a change.
Priscilla G.
Jimmy SDrop off was very smooth and easy.
Michelle OWe were greeted very quickly and friendly. Awesome service! Highly recommended.
Nghieu NThere is not enough parking for the U-Hauls. I think there are only 4 spots. When I came to return mine, someone had double parked and there were no other spots.
chelsea sEverything went smoothly, no complaints.
Andrei PThe worker/owner at this location was very friendly, helpful and efficient.
Jon GGreat service and customer care. Will definitely use again
Precious PNothing. Great experience.
Christina SNothing from start to finish this was by far the easiest rental I have experienced. Thanks to the crew at U haul
Eula HKeep up the courteous professional service.
Robert DThe U-Haul truck that I rented was dusty on the dash of the cab and it was evident that it is not cleaned between rentals. The A/C also did not work and just blew warm air the entire time. It seemed like there was a problem with the alignment as the wheel shook the entire time I drove the truck. I was able to get what I needed done but it was a hot day and no A/C was the icing on the cake.
Aaron Ji am a young woman who was moving my stuff to a storage on my own with my aunt & brother . i had to knowledge of “checking out “ the vehicle but it was dropped off on time & the gas was filled to the top which was more then it was when i got it. and still got charged an extra day. NOT A HAPPY CUSTOMER .
Mariah KKeep on the good work
iyabode aEverything was good except they forgot to give me a dolly which I didn't realize until I left but they were closed by that time
Lexy ANot at this time!
Tracy GGood service, thank y'all
Angel RNothing. Great experience all around. Everything was quick and pleasant. Great location to rent from. Employees were awesome. reasonable price
Michael HParking is really bad for this location to even just pickup
Chanette BGreat customer service. Very polite and very expeditious.
roy bSpeedy, great customer service and an awesome experience
aretha hThe lady at the counter was amazing! She was polite, listened to my questions and immediately addressed my concerns. Fast and efficient!
brian NThe folks at Speedee were great. They came through to help when the U-Haul app and website kept bogging down. Fix your app so it responds. Only issue with truck is drivers side mirror won’t stay in place.
Thomas HCustomer service was great, and checking out was a breeze I feel like the uhaul I got is about ready to retire though. It wasn’t bad, but it wasn’t good. I’m sure other trucks there are better
Lafaye DRachelle was amazing and worked with me to help get what I needed done. I don't like the app. And was frustrated, but when I came back in and saw her, all was put right and I knew I made a great choice. Would use again.
TAYLOR WCruise control would be a welcomed plus. The age of the truck rented was a little concerning. But, none the less, it got the job done,
Jerry AThe truck was filthy - melted candy and wrappers in the doors, sticky console, trash on the floor - and, did NOT have a full tank when we picked it up. Plus, this location was not a COMPLETE self serve location and we were given an incorrect code to a lock - not allowing us to pick up the truck to the next day. Raychell did her best, and I appreciate her help, but the overall experience will NOT allow us to rent from this location or on a 'self-serve' basis again. The app NEVER worked correctly AT ALL - and even Raychell said it never does. Very disappointed and we spent quite a bit of money.
TERESA YI was over charged , I only drove 20 miles I was charged for 30 miles , Your insurance was forced on me despite my having my insurance on me. In fact I have tried to send an email requesting my refund . So am using this opportunity to request my refund
olatubosun rThe service was excellent. I will continue to come back because of the treatment we received. Rochelle made all the difference. Thank you.
TONYA WI didnt use it due to unforeseen circumstances.
tonja b