Customer Reviews for Spence Automotive

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Spence Automotive

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Joey H. on

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Efficient and polite.

SERVPRO S. on

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Keith's the best

Angela K. on

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I placed my reservation several days prior to pickup. I specially chose a location that was 3-4 miles from my house. On moving day, when we arrived to pickup truck , I was told they had none & my reservation was for a location 30 miles away! I didn’t have time for an hour round trip, but obviously didn’t have a choice if I wanted to move that day. Drove to Kinston NC to pickup truck at location the Greenville center told me to go to. Got there, & they had no reservation for me. They looked up my confirmation number & told me pickup was at another Kinston NC location. Finally got truck & returned home to move. This after wasting 3 hours dealing with Uhaul scheduling issues. When I returned truck, it took me 30 minutes to go through the return process using your mobile ap. And trying to find drop box for keys wasn’t so obvious. I called uhaul to get direction, but we found the Dropbox before the rep was able to help. Also, while I was trying to return the truck, I got an email letting me know I owed money - probably for a second day rental! The truck was there on time, but the return process didn’t go so swiftly. It kept having me repeat input & sending photos. Overall I was very disappointed with uhaul. I’ve used them in the past, but after all the hassle I had during the stress of moving has caused me to strongly think twice before I ever use uhaul again.

Craig F. on

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Went great

Carlos C. on

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CHUCK W. on

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SERVPRO S. on

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Mr Keith Awesome

SERVPRO S. on

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Keith is the best Anytime I call he don't mind helping me and go all out his way to do so

MICHELLE G. on

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You should allow the customer to see mileage prior to rental. I moved a few blocks not miles and I was told I went 17 miles. I love 3 miles from the place so that's 6 and 1 Mike to the storage facility. It doesn't equal 17 miles!!!!

Shane H. on

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Clarence P. on

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BESSIE B. on

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Clarence P. on

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John P. on

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Truck had no ramp. Made moving hard to load.

Doris L. on

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None

Barbara P. on

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Nothing. Everything went smoothly.

Russell W. on

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rhonda W. on

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scott T. on

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Not overcharge someone that rents from you regularly when they break down and need to drop the equipment off at a different location

rhonda W. on

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I have used U-Haul for all my moves in several different states.and have always been pleased.

Darjavia C. on

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SONEQUA J. on

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CYNTHIA J. on

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robert F. on

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Nicole M. on

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Spence automotive was great, friendly and polite!!! First place I tryed to rent at Pure Mart was completely awful!!! Associate stated she hated doing rentals, didn’t want to do it and was on her cell phone the entire time I was there. I wasted an hour and a half for her to get no where an keep saying I don’t know why it won’t work. Then I called 1-800 number and was sent to another location 200 S Queen st Kinston NC and was told I could get the trailer I needed there. Upon arriving the place was abandoned and the phone disconnected. I wasted almost 4 hours of my time trying to get this rental and the only place that could help and get me what I needed was the last place I was sent. My mother was moving and time was scarce to get out of her home for closing. I’m extremely disappointed, disgusted and upset about the in professional way I was great at the first location and will never rent from U-Haul again!!!!

Young L. on

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William R. on

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I requested to pick up in another location and U-haul did not have it there so it directed me to Spence Automotive. If you allow anyone to reserve a truck in a specific location, you should make sure it is there first. Big inconvenience.

SERVPRO S. on

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Mr Keith the best

Julia J. on

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The management of Spence Automotive, a Uhaul location, rented me a defective truck, telling me to ignore the "tire monitor system" light on. The truck shook so bad, I almost killed myself, and was forty-five miles OUT. I will be calling this company as soon as I get some time. You will NEVER get a recommendation from this government employee!!

TYRON C. on

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SERVPRO S. on

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keith is a great access to our company

perry H. on

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RONNIE C. on

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Jill F. on

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Pickup location was 75 miles from requested location and not convenient. Interior of truck had grease on floor which got on our furniture and subsequently onto the rugs at our new location. Roof of truck had a major leak which ruined 6 boxes of our belongings. I would not recommend uhaul to anyone in the future.

willie A. on

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SERVPRO S. on

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LAURA S. on

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Bert B. on

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DARRYL T. on

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Great service very hospitable and friendly.. would recommended them to anyone looking for great customer experience

REGINA P. on

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Don’t change anything your customer service is outstanding keep up the good work and I would definitely refer you all to other people. Thank you fort your service

BETSY T. on

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LISA A. on

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ANGELA T. on

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Have more trucks available

MIKE V. on

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Rhonda C. on

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The online confirmation and payment was confusing. It was difficult to tell just where to go. Adding eligible drivers was a frustrating because once I put the primary driver on and then went to put the secondary driver the computer listed the primary drivers information in the secondary drivers slot. Frustrating. But eventually worked.

William R. on

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Willie L. on

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When I rent online the truck is never there for pickup, you need to keep your agreements about being able to get the truck when it's needed

AMILYN D. on

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Daniel O. on

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Very happy with the location, but a little disappointed with the mobile check-in feature. By the time I had completed everything onsite (pictures of my license, and waiting for operator to "call a friend???") I could have just rented from the location itself. Pictures of licenses, etc should be done during the initial reservation process. And after all that, I STILL had to go into the location to get the key. The mobile check-in was not much of a time saver for me, unfortunately.

MIKE V. on

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No improvements necessary

EUGENE G. on

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Stanley S. on

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Shelbie F. on

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Lower in town prices.

SHAMOL H. on

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Reduce the price .

Ronald V. on

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anna C. on

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Alton B. on

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Clifton R. on

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AMY E. on

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I can't say nothing bad about it it was good service

MIKE M. on

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Great staff.

Anita D. on

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Great experience!

Christy G. on

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Friendly and quick service!

Angela P. on

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Inspect the truck after each rental for bugs

Charlene K. on

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Matthew D. on

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AMY B. on

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They were so kind and helpful. I had to wait about 10 minutes to be helped because someone was in front of me, but on my turn I received undivided attention and the other people were asked to wait while I was being helped. I think I prefer that to someone multi-tasking and everybody waiting longer. They also had a nice waiting area so that you didn't mind the wait. I would recommend Spence Automotive to anyone without hesitation.

Virginia K. on

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Brian L. on

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WILLIAM B. on

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kimberly W. on

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Jane M. on

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Very helpful! Stress-free experience. Thanks!

CHRISTINA W. on

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WILLIE W. on

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I don't know about the other U-HAUL locations, but Spence Automotive service was EXCELLENT and highly recommended.

DOLLYE A. on

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CORNETTA F. on

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raymond A. on

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leave things as they are

penny E. on

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Uhaul was the easiest part of my relocation!

YVETTE H. on

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jerry B. on

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Angela B. on

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DANIEL V. on

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Great job.

LYNETTE W. on

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Clifton R. on

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Trailer was there when I needed it. Easy pick and drop off. No hidden charges. Friendly, courteous staff. I highly recommend.

Stuart S. on

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Virginia R. on

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Wonderful experience, great customer service

Angela A. on

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Spence was nice and polite. His reputation here in Kinston is well known as very good person. Clean store. Angela

KEVIN S. on

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RANDALL H. on

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Rindala M. on

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Pick up and drop off was extremely easy and fast. The service was amazing and I got more than I asked for. Very pleased.

Lynda Z. on

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Man who rented it to us was very helpful and accomodating.

DENISE J. on

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the staff was helpful in a time when I needed them.

Billy W. on

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Gary W. on

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LEE C. on

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Toni N. on

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It was great. In and out in a fast manner. Very friendly.

Robert H. on

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TONY H. on

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Joey D. on

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Have moving blankets on all your trucks

julia D. on

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DELIRIA C. on

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