Customer Reviews for Spence Automotive
(U-Haul Neighborhood Dealer)

316 reviews

603 Plaza Blvd   Kinston, NC 28501

(252) 520-0147

Office Hours

  • Mon-Fri: 7:30 am–5:30 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(252) 520-0147

603 Plaza Blvd
Kinston, NC 28501

Services at this Location:

Office Hours

  • Mon-Fri: 7:30 am–5:30 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Mildred F 
Rating:
5.0

Everything was great. Thank you for your assistance and courtesy

Barbara K 
Rating:
2.0

Customer did not leave a comment.

SHANNON C 
Rating:
5.0

Customer did not leave a comment.

GREGORY M 
Rating:
5.0

Customer did not leave a comment.

William T 
Rating:
5.0

my card was charge for a second renter two days later I DID NOT RENT

WILLIAM W 
Rating:
5.0

Great overall experience

Thomas T 
Rating:
5.0

Never in my life will I rent from you guys, It costed me 1500 dollars to go 800 miles, when the trip was 0.89 cent per mile

DANA B 
Rating:
3.0

Customer did not leave a comment.

MELVIN C 
Rating:
5.0

Spence Automotive was incredibly helpful with accommodating my needs. The U-Haul website had changed my pickup location without notifying me, but the owner at Spence Automotive was able to provide the truck I needed at the time I needed it. I will be working with Spence for my U-Haul needs directly from now on!

Parrott A 
Rating:
5.0

Yes the logistics are perfect except for the circle k gas station right there on the corner it's just not big enough to get in there, get gas and release your truck back to U-Haul.

RALPH M 
Rating:
5.0

Nothing

WANDA G 
Rating:
5.0

Customer did not leave a comment.

LETITIA R 
Rating:
4.0

Customer did not leave a comment.

RICHIE P 
Rating:
5.0

Customer did not leave a comment.

Bruce C 
Rating:
5.0

Customer did not leave a comment.

LARRY C 
Rating:
4.0

Customer did not leave a comment.

Charles H 
Rating:
5.0

Keith is the BEST

SERVPRO S 
Rating:
5.0

Customer did not leave a comment.

SIMONE C 
Rating:
4.0

Customer did not leave a comment.

Frank M 
Rating:
5.0

Mr. Keith is the best

SERVPRO S 
Rating:
5.0

Have dollies for customer use

LEON R 
Rating:
5.0

Excellent

MARY A 
Rating:
3.0

Customer did not leave a comment.

BETSY Y 
Rating:
1.0

Had the worst experience at this location. They gave me a Uhaul at 35 miles to the E told me if I bought it back at 1/4 they would take $30 off my bill. Well I did just that only for the guy to tell me I didn’t put 1/4 of gas in it like I don’t know where the 1/4 needle is and then tell me I can’t get my money back and hung up on me 🗣️NEVER AGAIN Very Unprofessional ‼️

NICHOLAS H 
Rating:
5.0

Customer did not leave a comment.

CHRIS P 
Rating:
5.0

Customer did not leave a comment.

LeBaron F 
Rating:
3.0

Customer did not leave a comment.

WILLIAM S 
Rating:
3.0

Customer did not leave a comment.

Molly H 
Rating:
5.0

Customer did not leave a comment.

Howard J 
Rating:
5.0

Great service

JUAN C 
Rating:
5.0

I love this place. I have to use a u haul at least 5 more times in the next 3 years and I would not even consider going anywhere else. It has worked out great for my daughter and I.

NANCY S 
Rating:
5.0

Customer did not leave a comment.

ANTONIA G 
Rating:
3.0

Broken passenger side mirror. Very hard to see backwards on that side.

bobby l 
Rating:
5.0

Nothing. Professional and courteous service.

JIM S 
Rating:
5.0

Customer did not leave a comment.

Pamela D 
Rating:
5.0

Not a thing

NELSON R 
Rating:
5.0

Key Spence @ Spence Automotive is on it and cares for your equipment all products of U-Haul

JEFFREY w 
Rating:
5.0

Excellent customer service!

Lewis B 
Rating:
4.0

Not all of your U-Haul locations have pick-up trucks available, so it was quick and convenient for me to rent the truck from your Kinston (NC) location. I was able to complete the task at hand and return the pick-up truck with no problems.

Erlynne K 
Rating:
5.0

Customer did not leave a comment.

MOHAMED S 
Rating:
3.0

Customer did not leave a comment.

Jonathan M 
Rating:
4.0

Lenoir County recently used Uhaul equipment to relocate four different departments. Thanks to the short distance between location's, this turned out to be an awesome option. Thank you!

ANTHONY H 
Rating:
4.0

They didn't have the trailer I reserved. I had to get an uncover instead of enclosed. Made things really hard.

Steven H 
Rating:
5.0

Nothing! My experience was wonderful.

NANCY S 
Rating:
5.0

Keith was incredibly polite and made the entire process very easy.

Jason K 
Rating:
5.0

Customer did not leave a comment.

DONTAY S 
Rating:
5.0

Customer did not leave a comment.

James S 
Rating:
4.0

Great staff

Tom B 
Rating:
5.0

Everything was perfect.

LATOYA E 
Rating:
5.0

Great service and very knowledgeable about equipment

Bill E 
Rating:
5.0

Customer did not leave a comment.

FNU R 
Rating:
5.0

Not a thing!

RICHARD H 
Rating:
3.0

Also rented 2 dollies and when I arrived they didn't have any

Dennis P 
Rating:
5.0

Great job

Douglas R 
Rating:
5.0

Keith Spence is very friendly and courteous. This is the second time I've used his location for truck rental in the last eighteen months. Both times he has been helpful & professional.

Terry D 
Rating:
5.0

Customer did not leave a comment.

William R 
Rating:
3.0

Customer did not leave a comment.

CHRYSTAL J 
Rating:
5.0

Customer did not leave a comment.

Bruce C 
Rating:
5.0

Customer did not leave a comment.

Rodney D 
Rating:
5.0

Customer did not leave a comment.

Alicia N 
Rating:
3.0

Renting the truck was easy without any problems. The truck was clean an drove well. My only suggestion is that a dolly should be included on the truck. I had to borrow one from a relative.

MARTHA C 
Rating:
4.0

I was very satisfied with this UHaul site.

MARTHA B 
Rating:
5.0

Customer did not leave a comment.

Bryan L 
Rating:
3.0

Customer did not leave a comment.

Shea R 
Rating:
5.0

Customer did not leave a comment.

Aimee L 
Rating:
5.0

Customer did not leave a comment.

Jeanine C 
Rating:
5.0

Keith was very helpful and extremely kind...

Tammy S 
Rating:
3.0

Customer did not leave a comment.

Haley M 
Rating:
5.0

Customer did not leave a comment.

Walter B 
Rating:
5.0

Customer did not leave a comment.

Patsy H 
Rating:
5.0

We had a good experience with this location! Would definitely go here again.

Charles W 
Rating:
5.0

No inprovement the best

SERVPRO S 
Rating:
5.0

Customer did not leave a comment.

michael m 
Rating:
5.0

Customer did not leave a comment.

EDITH L 
Rating:
5.0

Customer did not leave a comment.

Shana A 
Rating:
4.0

Can’t think of anything right now

VERA S 
Rating:
5.0

Customer did not leave a comment.

Carolyn E 
Rating:
5.0

The gentleman that helped me was very professional. Extremely helpful. Thank you so much!

DEBORAH S 
Rating:
5.0

Customer did not leave a comment.

Paterson R 
Rating:
3.0

The interior of the trailer (floor) was muddy, dirty!!!! Pick up location did not open trailer for inspection. Cleaning floor before loading delayed our trip by several hours due to washing and drying times.

David L 
Rating:
5.0

No problems at all... will certainly use you again.

FRANK D 
Rating:
5.0

Customer did not leave a comment.

REGISTER P 
Rating:
4.0

Customer did not leave a comment.

JOE G 
Rating:
4.0

Customer did not leave a comment.

Harrie B 
Rating:
4.0

It would be nice if U-Haul would ship some blankets around to different locations. I had to search 5 different locations to find blankets and even then there weren't enough.

BARBARA E 
Rating:
5.0

Customer did not leave a comment.

Elliott M 
Rating:
5.0

Nothing.

DARRYL B 
Rating:
5.0

Great service

EDWARD M 
Rating:
5.0

NOT A THING-OUR RENTAL WAS WELL HANDLED.

Donald R 
Rating:
4.0

Customer did not leave a comment.

Stuart S 
Rating:
5.0

Awesome management team. By far the best I have seen in a lifetime of rentals. A ten star location.

AARON K 
Rating:
5.0

Customer did not leave a comment.

BEVERLY F 
Rating:
3.0

Customer did not leave a comment.

Carl B 
Rating:
5.0

Customer did not leave a comment.

JALERIA I 
Rating:
5.0

The Best

SERVPRO S 
Rating:
5.0

Person in charge was very friendly and helpful. Made everything easy, especially since this was my first time renting a U-haul.

GABRIELLE A 
Rating:
4.0

Customer did not leave a comment.

QUAN'TOYA H 
Rating:
3.0

I am still waiting on my money to be refunded to me. I honestly feel like my money should have been returned the say.

JACQUELINE W 
Rating:
5.0

The best UHaul place in Kinston NC

SERVPRO S 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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