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KEVIN H
Customer Reviews for Spence Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They portray one price and have you put a $100 deposit down just to steal your whole $100 dollars, I will never go back or refer anyone else there.
JESSICA WI said No to personnel helpful because the business was closed!! Called customer service and discussed the issues of ensuring the dozen of blankets were left in the trailer unlocked. Took pictures to verify blankets were left in trailer.
WHEELER DCustomer service was wonderful and the truck handled well.
SHIRLEY JNothing
Dontay SKeith the owner is very good to deal with. He is very professional and polite. My 15' truck was ready when I got there. Check-in and Check-out were very fast. Great job.
Charles CExcellent service . Very nice people. Great vehicle and car transport.
HUGH MNothing great job
DOUGLAS RI am very satisfied with the products and services that I received from this location.. The customer service are very professional appreciate the service that I receive every time that I’ve been to this location and helpful. I would always do business at this location because I am very happy there thanks..
JONATHAN MI made the drop off after hours so I used the app and it guided me through every step of the after hours drop off with pictures and uploads and the after hours drop off box. The amp worked great.
Charles CSome times the app don’t work well
Homero eNothing. Everything was great.
NANCY SVery polite service
Joe DI have no complaints at all I appreciate ur business
TENEICA CEverything was great!!
Freda BThe owner is very professional and kind. Explains things very well and goes out of his way to make customers happy. I would never go anywhere
NANCY SPick up was the best. When I returned the lady was very helpful. U don't have to improve on anything .
RICHARD REverything was great. Thank you for your assistance and courtesy
Barbara Kmy card was charge for a second renter two days later I DID NOT RENT
WILLIAM WGreat overall experience
Thomas TNever in my life will I rent from you guys, It costed me 1500 dollars to go 800 miles, when the trip was 0.89 cent per mile
DANA BSpence Automotive was incredibly helpful with accommodating my needs. The U-Haul website had changed my pickup location without notifying me, but the owner at Spence Automotive was able to provide the truck I needed at the time I needed it. I will be working with Spence for my U-Haul needs directly from now on!
Parrott AYes the logistics are perfect except for the circle k gas station right there on the corner it's just not big enough to get in there, get gas and release your truck back to U-Haul.
RALPH MNothing
WANDA GKeith is the BEST
SERVPRO SMr. Keith is the best
SERVPRO SHave dollies for customer use
LEON RExcellent
MARY AHad the worst experience at this location. They gave me a Uhaul at 35 miles to the E told me if I bought it back at 1/4 they would take $30 off my bill. Well I did just that only for the guy to tell me I didn’t put 1/4 of gas in it like I don’t know where the 1/4 needle is and then tell me I can’t get my money back and hung up on me 🗣️NEVER AGAIN Very Unprofessional ‼️
NICHOLAS HGreat service
JUAN CI love this place. I have to use a u haul at least 5 more times in the next 3 years and I would not even consider going anywhere else. It has worked out great for my daughter and I.
NANCY SBroken passenger side mirror. Very hard to see backwards on that side.
bobby lNothing. Professional and courteous service.
JIM SNot a thing
NELSON RKey Spence @ Spence Automotive is on it and cares for your equipment all products of U-Haul
JEFFREY wExcellent customer service!
Lewis BNot all of your U-Haul locations have pick-up trucks available, so it was quick and convenient for me to rent the truck from your Kinston (NC) location. I was able to complete the task at hand and return the pick-up truck with no problems.
Erlynne KLenoir County recently used Uhaul equipment to relocate four different departments. Thanks to the short distance between location's, this turned out to be an awesome option. Thank you!
ANTHONY HThey didn't have the trailer I reserved. I had to get an uncover instead of enclosed. Made things really hard.
Steven HNothing! My experience was wonderful.
NANCY SKeith was incredibly polite and made the entire process very easy.
Jason KGreat staff
Tom BEverything was perfect.
LATOYA EGreat service and very knowledgeable about equipment
Bill ENot a thing!
RICHARD HAlso rented 2 dollies and when I arrived they didn't have any
Dennis PGreat job
Douglas RKeith Spence is very friendly and courteous. This is the second time I've used his location for truck rental in the last eighteen months. Both times he has been helpful & professional.
Terry D