We were not told that there would be a refueling charge...or that we could have refueled it ourselves. We were told it was an electric truck, but once inside it was clearly not. When I asked for the total, she showed me her iPad and it was $80.85. The actual total was $170.
Robert R
Customer Reviews for Spin Cycle Wash N Dry
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Pick up location for reserved one-way truck rental was changed to this location by u-haul the day prior to truck pick up. The location is not stocked to support much of anything beyond the rental unit itself. Reserved furniture pads, furniture dolly and utility dolly were not available. The one person working at this location did her best by attempting to call (while she also worked to keep the parking lot vagrants away from her store and customers) for assistance but ultimately we were sent to ask for items at another location (where we had originally reserved the truck as it happens). Thankfully the other location was well stocked and quite helpful.
Robert LI found the checkout process with the link frustrating since I tried 3 times and the app kept resetting forcing me to start over again . I wasted an hour just trying to use the check out linkl. It was very frustrating.
James BThey charged $144 extra just for a little extra miles and gas
CRYSTAL DCustomer service was great. Vehicle was clean and well maintained just had one issue with my latch not closing. Over all I would recommend to a friend and return to the U-Haul location in the future due to fast, respectful service and clean vehicle
Rebecca NI could not seem to process the return online. I submitted the picture of the odometer and processed payment on the extra miles I drove, but the online app got stuck on submitting pictures of the outside truck. It was dark and not in a safe area. I haven’t yet received a confirmation email that I returned the truck at 8:02 tonight. The woman working there was polite and helpful, but the online system to return was not working.
LISA LDropped off after hours and no drop slot or box. Called customer service and no where able to drop so had to wait till open business hours.
Brandon G