Customer Reviews for Spirit of Tuscola

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Spirit of Tuscola

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LORI M.
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Sam was VERY helpful as well as very friendly. It is very obvious that he makes sure trucks are very clean, and tanks full and ready to go. I will definitely rent truck if needed from him and will refer others. I have rented u-haul trucks in the past and I have to say this was best experience to date. THANKS Sam!!!😁😁😁😁

Vincent B.
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Customer did not leave a comment.

Bryan T.
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SHAHRAM A.
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Trenton M.
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Do not do not rent from this facility. Try your best to find somewhere else. The location changed my order around and left me waiting outside for 45mins. Guy asked intrusive questions when I was suppose to have a no contact delivery, never would have even met this guy so no idea why I needed to give him any extra info that uhaul did not ask for or any info that I had already given uhaul. I had registered for insurance from the uhaul site prior as well and given a quoted price. The price he gave me was $5 higher and the contract he had given me listed as not having insurance as well. Went to record around the vehicle as I noticed some damaged that were not documented as he told me I didnt need to do that. All the more reason for me to do so. Try any other place than this place, did not feel safe, basic safety precautions for these times weren't even taken. If you need to drive a little further for somewhere else, I highly suggest to do so.

Andy D.
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Dwayne D.
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Tony S.
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DALE B.
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Great people to work with.

Richard B.
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Very pleased with vehicle, personnel friendly and helpful. No complaints

Kanu P.
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Customer did not leave a comment.

Amy Y.
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I was told I couldn't pick up the truck until 10:30 because that is when the location opened. I waited 45 minutes in the parking lot until 10:30 only to be told that they open at 9am and I could have picked it up then.

Matthew H.
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The entire process went very smoothly. The price was fair and returning the equipment was seamless. We just used it for a local move so we picked up and dropped off at the same location. Will definitely use again.

Cindy Y.
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At this location the personnel needs some training in customer relations. I returned a 26' unit, after the personnel returned from the unit inspection he said that he had a clear picture of the unit and after the inspection he said that there was a scrape on the driver side of the unit. I told him that there was no scrape on the driver side but that there was one on the passenger side which was there when I picked the unit up. After leaving the facility I noticed there was another 26' unit parked in front of the the unit that I returned that had a scrape on the driver side. I feel that he was trying for me to pay for someones else damage. We had a 5 day return on the unit but we was 3 days late due to the bad weather. The penalty for a day late was $40.00 dollars per day At 3 days late $120.00. Since that we paid in cash there was a $100.00 deposit. At first the personnel said that we owed u-haul $160.00 Then we explained to him that we had a $100.00 deposit which would go to the late delivery fee, we tried to explain to him that we only owed $20.00 but insisted the we pay $60.00. To avoid any more of a issue we paid him the extra $40.00. My recommendation for anyone to rent a unit from u-haul is to take pictures of the unit before leaving the rental facility.

Shane Y.
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There only issue that I had was it was an hour away, so I lost 2 hours of very valuable time. The back of the van was clean, there was a bag full of trash behind the seat that I threw away.

James W.
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I was shorted 12 pads and was charged for the 24 pads. When I returned the Uhaul in Pensacola, FL I was charged $12.90 for not returning all 24 pads, however I was only given 12 initially. So I charged erroneously for 24 then charged again for not returning all 24.

Sarah T.
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james K.
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David W.
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Thomas H.
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Convenient location / Service Person was very polite an very helpful / I definitely would choose this location again

John B.
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Michael P.
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rick K.
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Sam was very polite and helpful. He even gave us some much needed boxes. Sam went above and beyond what was expected to help us. Rates were reasonable! Would definitely use Tuscola Spirits again to rent a U- Haul!

JOE G.
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cathie K.
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ROBERT L.
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Jill W.
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At first I was skeptical of picking up the UHaul at a liquor store, but the service was very good.

Lana B.
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did not feel real comfortable picking up truck at an alcoholic beverage establishment.

Ronda S.
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Customer did not leave a comment.

shane A.
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Have an accurate listing on uhaul.com of what U-Haul rental dealers have which trailers and or trucks at their specific locations at any given time.

Ronda S.
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Customer did not leave a comment.

Dekota H.
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Dekota H.
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Customer did not leave a comment.

Lana F.
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Ronda S.
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Judi H.
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Female who checked us in was very nice and pleasant!

Jana W.
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No issues at all.

stephen G.
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Customer did not leave a comment.

JEFFREY S.
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Customer did not leave a comment.

PATRICIA L.
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After much heartache with our first rental location (Mattoon IL), this establishment was very helpful. However, we gave them a credit card on the day of pick-up. We were told the card would not be charged until drop off. When we returned the vehicle, they card was already charged. We had every intention to pay in cash.

Mark T.
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Very small inventory

Steve S.
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Customer did not leave a comment.

Tina H.
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Jason M.
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tom Q.
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Rental went smooth and quickly. Just the right size for our needs.

Thom S.
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Alan B.
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Mr. Patel was great. He even opened his business early so we could get the truck and gave us his cell phone number in case we needed help with anything!

Patrick W.
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Although the trailer was clean and functional, the wheel well was damaged and the exterior was scarred and worn. The staff were friendly and had great customer service.

Jeremy S.
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Customer did not leave a comment.

Laura D.
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paul M.
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No reviews have been submitted for this location.

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