Customer Reviews for Spring Garden Self Storage LLC
(U-Haul Neighborhood Dealer)

578 reviews

530 S Spring Garden Ave   DeLand, FL 32720

(386) 734-9928

Location Hours

  • Mon-Sat: 9 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(386) 734-9928

530 S Spring Garden Ave
DeLand, FL 32720

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JOSEPH K. 
Rating:
5.0

Customer did not leave a comment.

Matthew J. 
Rating:
5.0

We have had various storage units for the last 3 1/2 years. The lady that runs the front desk was always helpful with any of our needs. At first, we were doing one way trips and leaving a lot of UHaul units at her place. Then she helped us to get 4 more units as we were homeless for a while waiting for our new home to be finished and had to stay in a hotel. So Spring Garden Self Storage is a good business to help anyone with moving and storage needs.

Constance J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRENT W. 
Rating:
5.0

Yvonne is the only reason I stayed so long. If I had a problem, she was there to help find a solution.

MICHAEL P.  |  Overall Experience 
Rating:
5.0

They were quick with my rental it was not reserved I was out in 15 min the truck was nice and it was clean

Christine M. 
Rating:
5.0

Customer did not leave a comment.

Connor P. 
Rating:
4.0

We have rented many UHauls over several years at this location. In the past, we left the keys on the dashboard and locked the door, leaving it parked out back with the others. This time, we had to hire a locksmith - costing us $75 - to get the door opened. Not happy about it! Otherwise everything is fine.

Lewis J. 
Rating:
5.0

I have been going here for years and love this place. Front desk lady is friendly. Best place around.

Tiffany W. 
Rating:
5.0

Customer did not leave a comment.

Carl S. 
Rating:
4.0

Very good experience Helpful at the location will definitely recommend

Kenneth M. 
Rating:
5.0

Location was excellent. The lady there definitely deserves a raise!

JIMMY W. 
Rating:
5.0

They need more people but the the team they have is awesome

JONATHAN C. 
Rating:
4.0

Let the local centers handle all and furlough corporate sales people

MARC H. 
Rating:
5.0

U Haul went out of their way to find a trailer for us as we could find none in the area. The area guy found one and delivered it to a near by dealer. We appreciate all the help from all involved. Thank you . We will seek out UHaul soon to move our son across country back to FL.

DANIEL M. 
Rating:
5.0

On June 18th I was on my way to Jacksonville when the truck lost Power steering and breaks did not know at the time the Serpentine belt had came off I was able to control it and get it to exit 305 in Saint Augustine I called around 12:30 and by the time they got to me to pick me up with a Uber it was 6:30 I have rent several trucks for a business use and I lost a lot of time that day I was told at the location where I rented to truck That they had to truck in the shop for 2 weeks They credit me $75 for all the inconvenience I felt that was not fair thank you Chris

CHRISTOPHER R. 
Rating:
4.0

Customer did not leave a comment.

Doug J. 
Rating:
4.0

Customer did not leave a comment.

DAVID F. 
Rating:
1.0

The woman at the front counter gave us the wrong information and charged us extra for it. She was also incredibly rude and unprofessional.

Caleb R. 
Rating:
4.0

The attendant was very nice n helpful…

Chandra D. 
Rating:
5.0

Sorting Garden location was great! However I am very displeased that Uhaul sent me to 2 other locations on New York Ave in Deland that are not succulent or prepared for customer drop-off. Each one sent me to the other, and both turned me away saying they had no room for truck and didn't know why Uhaul keeps sending people. This was very inconveniencing...I then had to call 800# to get a new location to go too. That process took about another 30 mins. I asked for some kind of refund/discount, and was told it would be evaluated. I'm a very unhappy customer at this point.

Cathy D. 
Rating:
3.0

The woman said to me when I left that I had a full tank of gas and to bring it back the same. I drove the truck exactly 15 miles and the tank gauge was on full so I just took it back with a full tank,so I thought. Was charged $9.00 for gas because the gauge wasn't exactly as when I left. BULLSHIT!!

Warren K. 
Rating:
5.0

Keep up the awesome customer service. Easy transaction down to earth people. You made this move a little easier . Thank you

Crystal T. 
Rating:
5.0

Customer did not leave a comment.

Norman S. 
Rating:
4.0

Explain very completely how to secure the lift door so that it does not go flying up into the roof of the trailer and get stuck. This happened to use twice. The door also needs two people to hold it down to secure the lock so this does not happen. Very poor design! This set us back a day on our move!

Patricia T. 
Rating:
5.0

Customer did not leave a comment.

Kendra W. 
Rating:
5.0

Customer did not leave a comment.

brandi T. 
Rating:
5.0

Customer did not leave a comment.

Jack P. 
Rating:
5.0

Very friendly service and the whole experience was simple, thank you!

Linzey W. 
Rating:
3.0

At least have someone clean the inside of the cabin between rentals...especially during covid times, inside of the cab was full of dust and what looked like dandruff??? we vacuumed it ourselves before using it to move

Ben T. 
Rating:
3.0

24/7 pickup was a pain...had to locate the truck in the back parking area but the key box was more than a block away to walk. The key box should be closer to the equipment so there is no going back and forth.

Jenny V. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
5.0

Change the part of the process where you have to call 2 people to verify I am who I say I am. It's a little tough to call 2 references when it's before 8am on a Saturday. You should do this in advance or allow us to verify this another way.

James S. 
Rating:
5.0

Customer did not leave a comment.

Tara M. 
Rating:
5.0

Customer did not leave a comment.

Kimberly T. 
Rating:
5.0

Prepared for scheduled turn in.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Jenny V. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE L. 
Rating:
5.0

Customer did not leave a comment.

Johnathan D. 
Rating:
5.0

Customer did not leave a comment.

Mike B. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

This location was great but I was sent to another location 1st they said they could not take the truck I spent 40 minutes on the phone trying to reach someone then was give this location to take truck back They were very nice Need contact information for emergencies like that

JONATHAN K. 
Rating:
5.0

Great experience! I even had to extend my rental a day and there was no issue at all. Thank You!

Sonja G. 
Rating:
5.0

I was very please with the customer service provided.

James S. 
Rating:
5.0

Customer did not leave a comment.

Erica D. 
Rating:
5.0

Keep up the great work. Contact was excellent considering the Pandemic. Phone customer services started out Kinda rocky,and that's because (we) both are tired of all of the Prank calls!!! Come to find out I have used this company for many years. That says it all. Completely Satisfied Consumer. 😌

donna S. 
Rating:
5.0

Customer did not leave a comment.

Adriana B. 
Rating:
3.0

very limited parking and difficult driveway

John V. 
Rating:
5.0

Customer did not leave a comment.

Sherry W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donna D. 
Rating:
5.0

Ms. Yvonne, was the best I would recommend this facility to my friends n family.. Thank you so very much.

haydee m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

patricia L. 
Rating:
5.0

Customer did not leave a comment.

Franklin D. 
Rating:
1.0

Very rude lady working here. Told me to just go around back and put the trailer next to the others. I get back there to find that it is on a hill. I threw my back out and nearly damaged my truck attempting to do this on a hill single handed with a trailer with no tongue jack. When i went back into the office to get my receipt, the lady walked out with another customer and told me "you need to go outside so i can lock the door". I didn't realize i looked that shady. Never in my life have i had this type of u-haul experience, and i use them often.

BENNY M. 
Rating:
5.0

Customer did not leave a comment.

GLENN J. 
Rating:
5.0

Very friendly Thanks again

Charles B.  |  Overall Experience 
Rating:
5.0

Storage unit was close by and easily accessible. Yvonne was extremely helpful. Thank you.

RENEE M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denean M. 
Rating:
5.0

Everything was great and the people who helped me rent it were so nice! Especially the woman who actually rented it to me and the guy who showed me the unit on the golf cart.

Nicole B.  |  Overall Experience 
Rating:
5.0

Yvonne has been amazing throughout my time at the storage unit.Always polite, helpful and able to answer any of my questions. I would highly recommend this place to friends and family!!

Christine C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

During the two years it took to build our house that our furniture was stored, it was very comforting to always know our treasures were secure. Yvonne and her "Spring Garden Crew" were always very helpful, kind and knowledgeable. Team Spring Garden ROCKS!!

PATRICIA W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
4.0

Not forgetting the ordered furniture blankets.

John M. 
Rating:
5.0

Customer did not leave a comment.

Annette P.  |  Overall Experience 
Rating:
5.0

Jimmy was the agent I turned in the equipment to, and he came out to greet me, was very friendly and helpful. After doing a quick check of the equipment and asking me a few questions, he was able to get me on my way very efficiently. Again, both people I dealt with at the pick up and drop off locations were very helpful & friendly, and probably don't get the recognition they deserve regarding insuring the customers are happy & satisfied, and leaving them with a positive impression.

John M. 
Rating:
5.0

Customer did not leave a comment.

Erin L.  |  Overall Experience 
Rating:
5.0

Just continue to be courteous and helpful as you were to us.

Carolyn A. 
Rating:
5.0

Thank you

Jose B.  |  Overall Experience 
Rating:
5.0

There is nothing I would change about my experience. Great location with friendly and helpful staff.

Richard P. 
Rating:
5.0

Exactly what I wanted in a storage facility

tim d.  |  Overall Experience 
Rating:
5.0

People here are very friendly and helpful

Sonny N. 
Rating:
5.0

Customer did not leave a comment.

Justin B. 
Rating:
5.0

I have rented here before and I will rent here again the lady has always been absolutely amazing

Alyse P. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

Vishnu R. 
Rating:
5.0

Great customer service! A pleasure to deal with. Keep up the good work.

Mary D. 
Rating:
4.0

Customer did not leave a comment.

Keith S. 
Rating:
4.0

Customer did not leave a comment.

Lyndsey B. 
Rating:
5.0

Customer did not leave a comment.

Davina J. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
3.0

I dropped off a trailer after hours, so no interaction with staff.

Tim B. 
Rating:
2.0

Get your logistics fixed. I get a text to take the trailer to one place then get a call from another place asking me were the trailer was even though I already dropped it off to the address uhaul texted to me. It also explains why I got a wrong destination charge back in May for a truck rental. Fix your internal communications and logistics before it becomes a legal issue.

LORD E. 
Rating:
5.0

Customer did not leave a comment.

RENE A. 
Rating:
1.0

Get a new customer service representative that isn't racist like Yvonne . Very very rude . Wouldn't rent from this location anymore fields manager or whatever manager I spoke with was very knowledgeable and a lot more understanding and professional than Yvonne bad person to have rep your company.

Asaunti B. 
Rating:
5.0

Everything was great would definitely use you again

Deborah F. 
Rating:
5.0

Provide a pick up time frame (example 12-4) instead a specific time. I could have picked up my truck earlier which would have allowed the clerk to leave earlier.

Jeffrey S. 
Rating:
4.0

I had a 10 ft truck on order for over 30 days. when I arrived they did not have one available. I received a 17 ft one instead. I was given the same price as the 10 ft. it was just way more truck than I needed.

Paul J. 
Rating:
5.0

Customer did not leave a comment.

michael S. 
Rating:
5.0

Customer did not leave a comment.

Craig G. 
Rating:
5.0

Yvonne is easy to work with and totally on top of things. Equipment always in good condition unlike some UH locations.

MARILYN T. 
Rating:
5.0

Customer did not leave a comment.

Kay M. 
Rating:
1.0

would not accept my trailer although this was the drop off site. would not even go onto the computer to check my contract at my request. Had to go Orange City to the main office and was met by Mr Garcia who was professional and exceptional in helping me. U-haul has always been my go to for moving but Spring Garden Self Storage doesn't need to be in the business!

Jack W. 
Rating:
5.0

Customer did not leave a comment.

Doug D. 
Rating:
2.0

The inside office area is cramped, boxes on the floors, cluttered papers all over the counter. Made me feel like they had no idea what was going on and were very unorganized. My rental pickup truck had roaches in it, I took pictures for record.

Sarah M. 
Rating:
5.0

I took too long to use the app to get truck and it again when I returned it.

Brian H. 
Rating:
5.0

Customer did not leave a comment.

Marvin D. 
Rating:
5.0

Extremely clean and well organized. my 2nd time renting here. Would definitely recommend ad use again.

Vincent D. 
Rating:
5.0

Customer did not leave a comment.

Jamie U. 
Rating:
4.0

No comment.

Johnny C. 
Rating:
5.0

Customer did not leave a comment.

Carolann A. 
Rating:
4.0

Customer did not leave a comment.

Mara S. 
Rating:
5.0

Customer did not leave a comment.

Wendy G. 
Rating:
3.0

Customer did not leave a comment.

Amber K. 
Rating:
5.0

Customer did not leave a comment.

William F. 
Rating:
5.0

Customer did not leave a comment.

Vincent D. 
Rating:
5.0

Excellent and prompt service at pick up. Received a call the day after drop off reviewing my final bill which was very helpful. Great place to rent from!

kaitlin H. 
Rating:
5.0

Great friendly service!

Andrew A. 
Rating:
5.0

Customer did not leave a comment.

Kenneth L. 
Rating:
5.0

Continue to provide customer service with a spirit of excellence.

Stephan T. 
Rating:
5.0

Everything was great!

Jonathan G. 
Rating:
4.0

Truck needs tune up. Ramp is not length advertised, very steep, caused excessive muscle strain

Scott H. 
Rating:
5.0

They were awesome very clean truck.

Annette M. 
Rating:
5.0

Front desk staff is awesome. greeted us with a friendly smile.

Emma G.  |  Reservation 
Rating:
5.0

Manager was very friendly and helpful. Facility is clean and easy to access

DENEAN M.  |  First Impressions 
No reviews have been submitted for this location.

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