Customer did not leave a comment.Doug J.
Customer Reviews for Spring Garden Self Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.DAVID F.
The woman at the front counter gave us the wrong information and charged us extra for it. She was also incredibly rude and unprofessional.Caleb R.
The attendant was very nice n helpfulâ€¦Chandra D.
Sorting Garden location was great! However I am very displeased that Uhaul sent me to 2 other locations on New York Ave in Deland that are not succulent or prepared for customer drop-off. Each one sent me to the other, and both turned me away saying they had no room for truck and didn't know why Uhaul keeps sending people. This was very inconveniencing...I then had to call 800# to get a new location to go too. That process took about another 30 mins. I asked for some kind of refund/discount, and was told it would be evaluated. I'm a very unhappy customer at this point.Cathy D.
The woman said to me when I left that I had a full tank of gas and to bring it back the same. I drove the truck exactly 15 miles and the tank gauge was on full so I just took it back with a full tank,so I thought. Was charged $9.00 for gas because the gauge wasn't exactly as when I left. BULLSHIT!!Warren K.
Keep up the awesome customer service. Easy transaction down to earth people. You made this move a little easier . Thank youCrystal T.
Customer did not leave a comment.Norman S.
Explain very completely how to secure the lift door so that it does not go flying up into the roof of the trailer and get stuck. This happened to use twice. The door also needs two people to hold it down to secure the lock so this does not happen. Very poor design! This set us back a day on our move!Patricia T.
Customer did not leave a comment.Kendra W.
Customer did not leave a comment.brandi T.
Customer did not leave a comment.Jack P.
Very friendly service and the whole experience was simple, thank you!Linzey W.
At least have someone clean the inside of the cabin between rentals...especially during covid times, inside of the cab was full of dust and what looked like dandruff??? we vacuumed it ourselves before using it to moveBen T.
24/7 pickup was a pain...had to locate the truck in the back parking area but the key box was more than a block away to walk. The key box should be closer to the equipment so there is no going back and forth.Jenny V.
Customer did not leave a comment.William G.
Change the part of the process where you have to call 2 people to verify I am who I say I am. It's a little tough to call 2 references when it's before 8am on a Saturday. You should do this in advance or allow us to verify this another way.James S.
Customer did not leave a comment.Tara M.
Customer did not leave a comment.Kimberly T.
Prepared for scheduled turn in.Mark S.
Customer did not leave a comment.Jenny V.
Customer did not leave a comment.MICHELLE L.
Customer did not leave a comment.Johnathan D.
Customer did not leave a comment.Mike B.
Customer did not leave a comment.John G.
This location was great but I was sent to another location 1st they said they could not take the truck I spent 40 minutes on the phone trying to reach someone then was give this location to take truck back They were very nice Need contact information for emergencies like thatJONATHAN K.
Great experience! I even had to extend my rental a day and there was no issue at all. Thank You!Sonja G.
I was very please with the customer service provided.James S.
Customer did not leave a comment.Erica D.
Keep up the great work. Contact was excellent considering the Pandemic. Phone customer services started out Kinda rocky,and that's because (we) both are tired of all of the Prank calls!!! Come to find out I have used this company for many years. That says it all. Completely Satisfied Consumer. ðŸ˜Œdonna S.
Customer did not leave a comment.Adriana B.
very limited parking and difficult drivewayJohn V.
Customer did not leave a comment.Sherry W. | Overall Experience
Customer did not leave a comment.Donna D.
Ms. Yvonne, was the best I would recommend this facility to my friends n family.. Thank you so very much.haydee m. | Overall Experience
Customer did not leave a comment.patricia L.
Customer did not leave a comment.Franklin D.
Very rude lady working here. Told me to just go around back and put the trailer next to the others. I get back there to find that it is on a hill. I threw my back out and nearly damaged my truck attempting to do this on a hill single handed with a trailer with no tongue jack. When i went back into the office to get my receipt, the lady walked out with another customer and told me "you need to go outside so i can lock the door". I didn't realize i looked that shady. Never in my life have i had this type of u-haul experience, and i use them often.BENNY M.
Customer did not leave a comment.GLENN J.
Very friendly Thanks againCharles B. | Overall Experience
Storage unit was close by and easily accessible. Yvonne was extremely helpful. Thank you.RENEE M. | Overall Experience
Customer did not leave a comment.Denean M.
Everything was great and the people who helped me rent it were so nice! Especially the woman who actually rented it to me and the guy who showed me the unit on the golf cart.Nicole B. | Overall Experience
Yvonne has been amazing throughout my time at the storage unit.Always polite, helpful and able to answer any of my questions. I would highly recommend this place to friends and family!!Christine C. | Overall Experience
Customer did not leave a comment.David B.
During the two years it took to build our house that our furniture was stored, it was very comforting to always know our treasures were secure. Yvonne and her "Spring Garden Crew" were always very helpful, kind and knowledgeable. Team Spring Garden ROCKS!!PATRICIA W. | Overall Experience
Customer did not leave a comment.Mark C.
Not forgetting the ordered furniture blankets.John M.
Customer did not leave a comment.Annette P. | Overall Experience
Jimmy was the agent I turned in the equipment to, and he came out to greet me, was very friendly and helpful. After doing a quick check of the equipment and asking me a few questions, he was able to get me on my way very efficiently. Again, both people I dealt with at the pick up and drop off locations were very helpful & friendly, and probably don't get the recognition they deserve regarding insuring the customers are happy & satisfied, and leaving them with a positive impression.John M.
Customer did not leave a comment.Erin L. | Overall Experience
Just continue to be courteous and helpful as you were to us.Carolyn A.
Thank youJose B. | Overall Experience
There is nothing I would change about my experience. Great location with friendly and helpful staff.Richard P.
Exactly what I wanted in a storage facilitytim d. | Overall Experience
People here are very friendly and helpfulSonny N.
Customer did not leave a comment.Justin B.
I have rented here before and I will rent here again the lady has always been absolutely amazingAlyse P.
Customer did not leave a comment.Michael J.
Customer did not leave a comment.Vishnu R.
Great customer service! A pleasure to deal with. Keep up the good work.Mary D.
Customer did not leave a comment.Keith S.
Customer did not leave a comment.Lyndsey B.
Customer did not leave a comment.Davina J.
Customer did not leave a comment.Paul M.
I dropped off a trailer after hours, so no interaction with staff.Tim B.
Get your logistics fixed. I get a text to take the trailer to one place then get a call from another place asking me were the trailer was even though I already dropped it off to the address uhaul texted to me. It also explains why I got a wrong destination charge back in May for a truck rental. Fix your internal communications and logistics before it becomes a legal issue.LORD E.
Customer did not leave a comment.RENE A.
Get a new customer service representative that isn't racist like Yvonne . Very very rude . Wouldn't rent from this location anymore fields manager or whatever manager I spoke with was very knowledgeable and a lot more understanding and professional than Yvonne bad person to have rep your company.Asaunti B.
Everything was great would definitely use you againDeborah F.
Provide a pick up time frame (example 12-4) instead a specific time. I could have picked up my truck earlier which would have allowed the clerk to leave earlier.Jeffrey S.
I had a 10 ft truck on order for over 30 days. when I arrived they did not have one available. I received a 17 ft one instead. I was given the same price as the 10 ft. it was just way more truck than I needed.Paul J.
Customer did not leave a comment.michael S.
Customer did not leave a comment.Craig G.
Yvonne is easy to work with and totally on top of things. Equipment always in good condition unlike some UH locations.MARILYN T.
Customer did not leave a comment.Kay M.
would not accept my trailer although this was the drop off site. would not even go onto the computer to check my contract at my request. Had to go Orange City to the main office and was met by Mr Garcia who was professional and exceptional in helping me. U-haul has always been my go to for moving but Spring Garden Self Storage doesn't need to be in the business!Jack W.
Customer did not leave a comment.Doug D.
The inside office area is cramped, boxes on the floors, cluttered papers all over the counter. Made me feel like they had no idea what was going on and were very unorganized. My rental pickup truck had roaches in it, I took pictures for record.Sarah M.
I took too long to use the app to get truck and it again when I returned it.Brian H.
Customer did not leave a comment.Marvin D.
Extremely clean and well organized. my 2nd time renting here. Would definitely recommend ad use again.Vincent D.
Customer did not leave a comment.Jamie U.
No comment.Johnny C.
Customer did not leave a comment.Carolann A.
Customer did not leave a comment.Mara S.
Customer did not leave a comment.Wendy G.
Customer did not leave a comment.Amber K.
Customer did not leave a comment.William F.
Customer did not leave a comment.Vincent D.
Excellent and prompt service at pick up. Received a call the day after drop off reviewing my final bill which was very helpful. Great place to rent from!kaitlin H.
Great friendly service!Andrew A.
Customer did not leave a comment.Kenneth L.
Continue to provide customer service with a spirit of excellence.Stephan T.
Everything was great!Jonathan G.
Truck needs tune up. Ramp is not length advertised, very steep, caused excessive muscle strainScott H.
They were awesome very clean truck.Annette M.
Customer did not leave a comment.Brian G.
Customer did not leave a comment.GAETANO F.
Customer did not leave a comment.jeffery B.
Rude customer service from the ownerRaul M.
Is okwilfredo M.
Customer did not leave a comment.jaminette F.
Customer did not leave a comment.Lee A.
Customer did not leave a comment.Sharon K.
Customer did not leave a comment.terry C.
Customer did not leave a comment.Courtney C.
Customer did not leave a comment.Elizabeth W.
Trailer was clean inside but the trailer is very oldJames W.
Customer did not leave a comment.Larry B.
Customer did not leave a comment.Sheila P.
I am not putting items in storage. This reservation was cancelled S. BurkeShirley B. | Reservation
Front desk staff is awesome. greeted us with a friendly smile.Emma G. | Reservation
Great customer serviceFlorencio R. | Reservation
I decided to move closer and did not need the facility. They were prompt in answering questions about the unit.Iris M. | Reservation
Great customer service! Made me feel welcomed and important. Loved the experienceDean R. | Reservation
Had no issuesBREANNA D. | Reservation
Everything was very easyJose A. | Reservation
Everything was excellent except the hours. I like the 24 hrs access because of my job. But great everything else.Roseta H. | Overall Experience
The storage unit was nice always monitored and they have moving trucks very convenient. Stored there for two years great customer service!ARTECIA G. | Overall Experience
Great storage facility with plenty of space In the hallways and where you drive at. Easy access!Jason M. | Overall Experience
Called facility and cancelled reservation due to change in plans.William R. | Reservation
I Loved my time with Spring Garden. Yvonne and her staff were always polite, helpful and courteous. I will always stop in and say Hello whenever I am back in Florida. Thank you for everything ❤Jennifer T. | Overall Experience
Do not utilize Uhaul storage reservation for this location. Location does not accept reservations and is on a first come first serve basis. Why is this an option if it isn't available to reserve?Tiffany T. | Reservation
Great place!Julie H. | Overall Experience
It is a typical storage unit. It is good that I can drive up to it and load/unload.Glenn M. | Reservation
Friendly people and good for the price.Jessica K. | Reservation
Manager was very friendly and helpful. Facility is clean and easy to accessDENEAN M. | First Impressions