Customer Reviews for Spring Hill Mini Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Spring Hill Mini Storage

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Kelly H. on

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Please make it very clear what hitch requirements your trailers need! I did not see anywhere on my confirmation or the website about what size hitch to bring.

Donald B. on

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1-man shop...excellent service but allow extra time.

David B. on

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Having a special day maybe twice a year for lowering long distance one way moving costs by 1/2 would be great!

Margaret H. on

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Rhonda S. on

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Pat A. on

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Keith K. on

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Carlos C. on

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Amy B. on

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Wayne O. on

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Andrew S. on

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Not so much paperwork on paper. Automate the process to expedite it.

Gregory A. on

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Have a cleaner facility without a barking dog and urine smell inside the office. I also had to travel 45 miles out of my way to pick up the truck. I understand maybe it was the closest truck available, but still way to far.

Scott M. on

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Diana P. on

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Excellent

David W. on

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Experience was so-so. Vendor was nice but forgot I was coming and was almost an hour late. The "office" was not fastidious by a LONG shot and checking out took a long time 25 minutes or so.

Roy A. on

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We did the self-pick up deal. The gate code we were provided was expired and we were unable to retrieve our truck for about a half hour trying to get someone to come sort it out. Improvement idea would be to have the gate code checked/verified before distributing it to customers for use.

Ryan H. on

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The return instructions were not 100% clear. The signage in front of the main entrance gate indicates that returns should be left at the other gate. After discussing with the on-site assistant, this is not the case, the truck should be brought into the gate and left roughly where it was picked up. Also, the gate code was only shown once via the U-Haul app, and there was no way to look it up again later. The app should probably mention that this code will be needed more than once and won't be available later.

Michelle C. on

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Alan L. on

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They were great!!!

Mary M. on

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Roger P. on

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Great staff

David B. on

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Rentals of storage units and a trailer went well for me at Spring Hill Mini Storage. i plan to be a future customer next Spring. Randy the manager was always helpful and is a great guy to do business

Mary M. on

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Randy was very friendly and helpful. The office was more like a store room instead of a public store front, but overall I am happy with my experience and would do business with them again.

Jeffrey B. on

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Brandon S. on

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TRAVIS K. on

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Reservation people screwed things up. It did get resolved, but what a pain when trying to move a family cross country, alone. Randy was absolutely fantastic!!

Jamey W. on

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DAVID L. on

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Your customer service was always friendly and helpful with all of our needs.

ANGELA B. on

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I would recommend them to anyone! Reasonably priced and very customer friendly!!

Jamie W. on

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Mendi A. on

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Steve N. on

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Kristie G. on

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Linda L. on

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We dropped off after hrs so really didn’t see the location well enough to rate it.

Glenn D. on

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Manager on duty was great

Ryan P. on

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HEATHER K. on

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Catherine D. on

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Sueann B. on

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Very unprofessional I will never rent another U-Haul again I reserved it two weeks in advance. And when I arrive to pick it up the system was down and I was told I might not be able to rent my truck. After about 30 minutes he was able to hand write the information so I can take the truck and leave. I was very upset to be told that I might not be able to have the truck and move that day.

Allen A. on

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Sandra T. on

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jimmy D. on

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Darren L. on

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not take all my money i had then credit $34 dollars back to me. Keep my money on hold. Then pinch me into an $85 charge for 3/8 of a tank of gas because you have the last $34 I have, which would be more than enough to put the gas in you needed...

Steven W. on

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Kirk W. on

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Clarence C. on

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graham S. on

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Did not realize I had to do everything online for pick up!

Roy A. on

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The location was fine, what was aggravating was having to drive an hour round-trip to get the trailer and then another hour round-trip to return it. Pretty moderate inconvenience, and a waste of fuel.

amy J. on

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M'lissa R. on

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Leaving the truck was super easy and they sent my final statement very quickly.

Michelle K. on

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truck needs transmission work

Johnna I. on

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It was pouring buckets of rain and hail when we dropped off the truck. They guy was very pleasant and helpful. I was 2 hour late dropping off which I figured was going to happen and I even mentioned it on the phone to him earlier in the week. I got the impression that it wouldn't be a problem and I would not be charged. However I was charged for another full day. Had I know this I would have pushed my help to get the truck unloaded faster in order to get in turned in on time. This whole experience with Uhaul has been horrible.

Thomas W. on

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Micheal T. on

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Office was pretty dirty, but other than that the individual (I'm horrible with names) was very helpful.

BELINDA M. on

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Alvira B. on

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Greg A. on

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becky T. on

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Great experience!

Betsy D. on

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Lori D. on

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Kurt V. on

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I received Excellent assistance at this location.

Tony G. on

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Judi S. on

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Have truck filled up rather than on 9/16 full.

Bernard L. on

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Randy was excellent to work with. A very pleasant experience.

Mathew L. on

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Terry P. on

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EJ K. on

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Just waiting on a return of the money we over paid on our account.

Curtis G. on

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Paul R. on

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Trailer was not clean and the tire pressure on each tire was over 10 psi low.

MARIE P. on

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You can switch from the current type of ball and hitch to a bull dog hitch. The kind you use come loose while traveling, then they stick and need to be hammered to get them loose when we're ready to unhitch. Your hitches could be much better. Thank you. Marie Peer

PAULA B. on

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FRANCES L. on

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Bruce T. on

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KRISTA R. on

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Liked that we were able to drop off the truck at the gate and utilize the key drop box. Made it convenient for us being that we were on a tight schedule.

TOM T. on

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everything went well.

LEONARD M. on

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I did not get a walk through and the ABS light was on the whole trip. I could not turn on the air because the truck would start jump in the front end, so had to drive with my windows down the whole trip. The interior was not very clean. It was raining out so guessing that had something to do with the no walk through.

RICHARD W. on

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kendal C. on

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Not much for drop off area after hours.

DAVID M. on

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I didn't see the truck's current odometer reading on my copy of the contract but the drop off location had it and correctly calculated the mileage that was driven.

THEODORE T. on

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Spring Hill was awesome and great to work with. Scheduling were the rudest people I have dealt with. Scheduling had the worst customer service I've experienced.

DEVON T. on

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Bobbie C. on

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Patti B. on

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richard R. on

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Excellent people at Spring Hill Mini Storage

PAUL D. on

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Kerry S. on

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Loyd H. on

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FRANK K. on

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RICHARD F. on

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Overall a great experience.

Cecile G. on

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Jim T. on

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Brianna B. on

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They guy wasn't there when I was to pickup my truck and I wasn't able to pickup until 5 hrs after I was suppose to get it which put my travel time way behind. The truck itself was an absolute nightmare! It was so messed up on the outside and the way it drove I thought I would lose a kidney and the acceleration on it was non-existent.

SHARLENE B. on

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If this was closer than Rogers Road in Olathe KS then some needs a new map. Rogers was much closer and a straight drive not several turns!!! Do not want that location or Gardner location again.

CHAD O. on

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WAYDE E. on

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Was very professional, courteous and helpful.

HENRY G. on

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THe UHaul rep was very attentive and helpful for my trailer rental

COURTNEY B. on

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STACY M. on

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D'Wayne L. on

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The location was optimal - very convenient (instead of having to drive back "into town"), but the accessibility to the truck/trailer area was very difficult and intimidating for non-professional drivers, as we had to navigate multiple tight turns and angles through multiple storage unit buildings to reach the rear of the property. Once back there, there was ample room ... but getting there was a challenge!

Cynthia F. on

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Great to have it so close and available.

ANDREI G. on

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MAX M. on

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JOHN P. on

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Very helpful at this location