Customer Reviews for Spring Hill Mini Storage
(U-Haul Neighborhood Dealer)

175 reviews

797 S Webster St   Spring Hill, KS 66083

(913) 686-4563

Location Hours

  • Mon-Fri: 9 am - 4:15 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 4/21/2021: Closed
  • 4/24/2021: Closed

Services at this Location:

Contact Us

(913) 686-4563

797 S Webster St
Spring Hill, KS 66083

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4:15 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 4/21/2021: Closed
  • 4/24/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

bryan S. 
Rating:
4.0

Customer did not leave a comment.

David A. 
Rating:
4.0

Customer did not leave a comment.

HAROLD P. 
Rating:
5.0

Customer did not leave a comment.

Kevin E. 
Rating:
5.0

Customer did not leave a comment.

JOHN M.  |  Overall Experience 
Rating:
3.0

Extremely short hours of operation here. It would be nice if they could be open more than 3-4 hours a day so returns could be done in person. My rental truck had a couple issues that needed addressed for the next renter, but I had to leave it outside their gated facility with the key in an impersonal drop box. Fortunately the regional operator exhibited a more upbeat attitude and I'm hoping everything went alright with my return.

RONALD R. 
Rating:
4.0

Customer did not leave a comment.

Dennis C. 
Rating:
5.0

Great service!

Ramona W. 
Rating:
5.0

Customer did not leave a comment.

Lawrence L. 
Rating:
4.0

Friendly owner. Efficient check in.

David B. 
Rating:
5.0

Customer did not leave a comment.

RACHEL J. 
Rating:
5.0

The Uhaul service was very professional and friendly they made it easy I recommend this company to anyone who has to move Thank you

Gerald R. 
Rating:
5.0

Randy did a great job. Will definitely use U Haul again. Thx

RON S. 
Rating:
2.0

Was charged for gas when I was told to have 1/2 tank when dropped it off. I filled it to !/2 tank 2 blocks from drop off! Won't be using U Haul again;[

STEPHEN B. 
Rating:
5.0

Customer did not leave a comment.

Janelle P. 
Rating:
5.0

Customer did not leave a comment.

JAIME P. 
Rating:
5.0

Customer did not leave a comment.

Kelly S. 
Rating:
5.0

The owner/operator was not only professional, but very informative to assist us with our needs. He's a definite asset to your company. Thank you,

Brenda L. 
Rating:
5.0

Customer did not leave a comment.

Susan A. 
Rating:
5.0

Please make it very clear what hitch requirements your trailers need! I did not see anywhere on my confirmation or the website about what size hitch to bring.

Kelly H. 
Rating:
4.0

1-man shop...excellent service but allow extra time.

Donald B. 
Rating:
5.0

Having a special day maybe twice a year for lowering long distance one way moving costs by 1/2 would be great!

David B. 
Rating:
3.0

Customer did not leave a comment.

Margaret H. 
Rating:
5.0

Customer did not leave a comment.

Rhonda S. 
Rating:
3.0

Customer did not leave a comment.

Pat A. 
Rating:
5.0

Customer did not leave a comment.

Keith K. 
Rating:
5.0

Customer did not leave a comment.

Carlos C. 
Rating:
3.0

Customer did not leave a comment.

Amy B. 
Rating:
5.0

Customer did not leave a comment.

Wayne O. 
Rating:
3.0

Not so much paperwork on paper. Automate the process to expedite it.

Andrew S. 
Rating:
1.0

Have a cleaner facility without a barking dog and urine smell inside the office. I also had to travel 45 miles out of my way to pick up the truck. I understand maybe it was the closest truck available, but still way to far.

Gregory A. 
Rating:
3.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

Excellent

Diana P. 
Rating:
3.0

Experience was so-so. Vendor was nice but forgot I was coming and was almost an hour late. The "office" was not fastidious by a LONG shot and checking out took a long time 25 minutes or so.

David W. 
Rating:
3.0

We did the self-pick up deal. The gate code we were provided was expired and we were unable to retrieve our truck for about a half hour trying to get someone to come sort it out. Improvement idea would be to have the gate code checked/verified before distributing it to customers for use.

Roy A. 
Rating:
4.0

The return instructions were not 100% clear. The signage in front of the main entrance gate indicates that returns should be left at the other gate. After discussing with the on-site assistant, this is not the case, the truck should be brought into the gate and left roughly where it was picked up. Also, the gate code was only shown once via the U-Haul app, and there was no way to look it up again later. The app should probably mention that this code will be needed more than once and won't be available later.

Ryan H. 
Rating:
5.0

Customer did not leave a comment.

Michelle C. 
Rating:
5.0

They were great!!!

Alan L. 
Rating:
4.0

Customer did not leave a comment.

Mary M. 
Rating:
5.0

Great staff

Roger P. 
Rating:
5.0

Rentals of storage units and a trailer went well for me at Spring Hill Mini Storage. i plan to be a future customer next Spring. Randy the manager was always helpful and is a great guy to do business

David B.  |  Overall Experience 
Rating:
3.0

Randy was very friendly and helpful. The office was more like a store room instead of a public store front, but overall I am happy with my experience and would do business with them again.

Mary M. 
Rating:
3.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
5.0

Customer did not leave a comment.

Brandon S. 
Rating:
4.0

Reservation people screwed things up. It did get resolved, but what a pain when trying to move a family cross country, alone. Randy was absolutely fantastic!!

TRAVIS K. 
Rating:
1.0

Customer did not leave a comment.

Jamey W. 
Rating:
5.0

Your customer service was always friendly and helpful with all of our needs.

DAVID L.  |  Overall Experience 
Rating:
5.0

I would recommend them to anyone! Reasonably priced and very customer friendly!!

ANGELA B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jamie W. 
Rating:
5.0

Customer did not leave a comment.

Mendi A. 
Rating:
5.0

Customer did not leave a comment.

Steve N. 
Rating:
5.0

Customer did not leave a comment.

Kristie G. 
Rating:
3.0

We dropped off after hrs so really didn't see the location well enough to rate it.

Linda L. 
Rating:
5.0

Manager on duty was great

Glenn D. 
Rating:
5.0

Customer did not leave a comment.

Ryan P. 
Rating:
5.0

Customer did not leave a comment.

HEATHER K. 
Rating:
5.0

Customer did not leave a comment.

Catherine D. 
Rating:
1.0

Very unprofessional I will never rent another U-Haul again I reserved it two weeks in advance. And when I arrive to pick it up the system was down and I was told I might not be able to rent my truck. After about 30 minutes he was able to hand write the information so I can take the truck and leave. I was very upset to be told that I might not be able to have the truck and move that day.

Sueann B. 
Rating:
5.0

Customer did not leave a comment.

Allen A. 
Rating:
5.0

Customer did not leave a comment.

Sandra T. 
Rating:
5.0

Customer did not leave a comment.

jimmy D. 
Rating:
1.0

not take all my money i had then credit $34 dollars back to me. Keep my money on hold. Then pinch me into an $85 charge for 3/8 of a tank of gas because you have the last $34 I have, which would be more than enough to put the gas in you needed...

Darren L. 
Rating:
4.0

Customer did not leave a comment.

Steven W. 
Rating:
5.0

Customer did not leave a comment.

Kirk W. 
Rating:
5.0

Customer did not leave a comment.

Clarence C. 
Rating:
3.0

Did not realize I had to do everything online for pick up!

graham S. 
Rating:
3.0

The location was fine, what was aggravating was having to drive an hour round-trip to get the trailer and then another hour round-trip to return it. Pretty moderate inconvenience, and a waste of fuel.

Roy A. 
Rating:
5.0

Customer did not leave a comment.

amy J. 
Rating:
5.0

Leaving the truck was super easy and they sent my final statement very quickly.

M'lissa R. 
Rating:
5.0

truck needs transmission work

Michelle K. 
Rating:
5.0

It was pouring buckets of rain and hail when we dropped off the truck. They guy was very pleasant and helpful. I was 2 hour late dropping off which I figured was going to happen and I even mentioned it on the phone to him earlier in the week. I got the impression that it wouldn't be a problem and I would not be charged. However I was charged for another full day. Had I know this I would have pushed my help to get the truck unloaded faster in order to get in turned in on time. This whole experience with Uhaul has been horrible.

Johnna I. 
Rating:
3.0

Customer did not leave a comment.

Thomas W. 
Rating:
3.0

Office was pretty dirty, but other than that the individual (I'm horrible with names) was very helpful.

Micheal T. 
Rating:
4.0

Customer did not leave a comment.

BELINDA M. 
Rating:
5.0

Customer did not leave a comment.

Alvira B. 
Rating:
5.0

Customer did not leave a comment.

Greg A. 
Rating:
5.0

Great experience!

becky T. 
Rating:
4.0

Customer did not leave a comment.

Betsy D. 
Rating:
5.0

Customer did not leave a comment.

Lori D. 
Rating:
5.0

I received Excellent assistance at this location.

Kurt V. 
Rating:
2.0

Customer did not leave a comment.

Tony G. 
Rating:
3.0

Have truck filled up rather than on 9/16 full.

Judi S. 
Rating:
5.0

Randy was excellent to work with. A very pleasant experience.

Bernard L. 
Rating:
4.0

Customer did not leave a comment.

Mathew L. 
Rating:
3.0

Customer did not leave a comment.

Terry P. 
Rating:
3.0

Just waiting on a return of the money we over paid on our account.

EJ K. 
Rating:
4.0

Customer did not leave a comment.

Curtis G. 
Rating:
3.0

Trailer was not clean and the tire pressure on each tire was over 10 psi low.

Paul R. 
Rating:
4.0

You can switch from the current type of ball and hitch to a bull dog hitch. The kind you use come loose while traveling, then they stick and need to be hammered to get them loose when we're ready to unhitch. Your hitches could be much better. Thank you. Marie Peer

MARIE P. 
Rating:
3.0

Customer did not leave a comment.

PAULA B. 
Rating:
3.0

Customer did not leave a comment.

FRANCES L. 
Rating:
4.0

Customer did not leave a comment.

Bruce T. 
Rating:
4.0

Liked that we were able to drop off the truck at the gate and utilize the key drop box. Made it convenient for us being that we were on a tight schedule.

KRISTA R. 
Rating:
5.0

everything went well.

TOM T. 
Rating:
4.0

I did not get a walk through and the ABS light was on the whole trip. I could not turn on the air because the truck would start jump in the front end, so had to drive with my windows down the whole trip. The interior was not very clean. It was raining out so guessing that had something to do with the no walk through.

LEONARD M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD W. 
Rating:
3.0

Not much for drop off area after hours.

kendal C. 
Rating:
3.0

I didn't see the truck's current odometer reading on my copy of the contract but the drop off location had it and correctly calculated the mileage that was driven.

DAVID M. 
Rating:
4.0

Spring Hill was awesome and great to work with. Scheduling were the rudest people I have dealt with. Scheduling had the worst customer service I've experienced.

THEODORE T. 
Rating:
4.0

Customer did not leave a comment.

DEVON T. 
Rating:
5.0

Customer did not leave a comment.

Bobbie C. 
Rating:
5.0

Customer did not leave a comment.

Patti B. 
Rating:
5.0

Excellent people at Spring Hill Mini Storage

richard R. 
Rating:
3.0

Customer did not leave a comment.

PAUL D. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top