Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff are pretty helpful and friendly. The problem is twice they charged us more for gas even though we filled it more than we recieved it.
i was supposed to have12 pads. I towed the Box to my place (36 miles away). I opened the box the next morning and no pads. Not good. I was not going to drive 72 miles round trip for pads. I ended up using lot of bath towels. I also had to rebuild the bottom of the box as it seemed the bottom had been hot with a fork life as the large metal on the rear underside was very badly bent. I added several 4" screws to secure the main brace running down the middle and also added 2 pressure 2 X 6's for extra support. But the actual tow dealers i dealt with did a great job.
Nothing. Truck ran great and staff explained thoroughly how it all worked
Spring Hill Moving and Storage is a first class operation.
See comments above. The gentleman at our drop off was great! Very informative and respectful.
Excellent customer service. Friendly and professional. Would highly recommend.
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The pick up and drop off locations were great. I filed a report on the young lady that took my order. Check the file
I was extremely angry at the Uhaul website/company but this site is great! I love the workers.
I told them in the check in, that the visor hit me in my eye when I turned a corner because it wouldn't latch and a headlight was out. No one even acknowledged much less apologized. My eye was sore for 3 days.
Open earlier
Very friendly and helpful.
My go-to location.
I was called after 3 hours to ask when I was returning the car trailer??
The man that helped us check in our truck was such a great guy! He was super nice and really explained what we asked of him! Such a great experience!
Super easy and friendly staff.
Great service! Thank you!!
Not only is the location clean and well maintained, the gentleman who assisted me could not be more amiable, efficient, professional and just one hell of a good guy! A breath of fresh air in these times of incompetent, lazy automatons!
Truck needed wheel alignment terribly. Constant hard pull to the right. The Truck did not have cruise control and very unpleasant to drive 1200 miles with no way to relax your foot from holding gas pedal for 20 hours.
great customer service
Don't overcharge a customer. Also, do not continue to make continuous billing errors to a customers' account. Quality customer service was lacking at both locations. I am very disappointed in the no customer service from UHaul.
The trucks should always have a full tank of gas
This guy is the best in the area for all uhaul rentals. Always friendly, professional great customer service. I go to him everytime I need a rental.
Ed was very helpful and professional
We have been tenants here for over (5) Years and have been very happy with the owner and his employees. Great Centralized location and always easy to work with. The only reason we are leaving is that our business is growing and we now have our own brick and mortar store.
I don't know of anything that you could do differently, everything from the reservation process to the actual picking up of the trailer and dealing with the great people at Spring Hill moving and storage was very good.
Quick and courteous service. Nice equipment and easy process! Thank You!
great experience
I had a allergic reaction to some cat hair that was in the truck so i had the truck for 2 extra days and i got charged for it. Yes i did inform the rep
Excellent customer service. Rented a trailer and the experience of the gentleman who hooked up the trailer checking all safety chains, lights, et cetera was impeccable. Even gave correct directions when I was backing it in to drop it off. You have a great employee.
My credit card charge is still pending, why?
Use this site as a tuturial to other u-haul sites in the area that are rude,crude,obnoxious and not business freindly.example; jerks at the corner of hwy. 50 and sunshine grove rd. Brooksville Florida.
Awesome! Quick, easy, and the people were very friendly!
Staff was super friendly & helpful. It was a very enjoyable experience.
Ed and David are the best in Springhill
Truck was well maintained but it was not clean. There was a lot of sand on floor in drivers cabin & minor trash on floor of bed. I did sweep the bed before I returned truck but sand was till on floor of cabin when I returned truck. Overall I thought the truck was an excellent value for the trip I needed to make.
I give them AAA+++
Truck cab had a foul order that at times was overwhelming... steering made a lot of noises when turning which caused some concern as in the health of the vehicle...may be a good idea to pay some attention to this truck
Great service and extremely courteous owner/operator
100% satisfied!!! Great customer service. Will use again. I will also recommend to anyone who needs a moving service.
Great help very friendly and helpful
Nothimg
Professional and Friendly PERFECT
Very professional service.Gentleman was very courteous and freindly.Other u-haul center in Brooksville located near Sunshine Grove Road .rude ,obnoxious,total jerk.Gives the customer the attitude that they should be honored to be in his presence.not the first time,second,the 3rd time.same individual,same demeanor.Would not advise anyone to go to u-haul dealer near sunshine grove road and Wal-mart.total D---K HEAD.
The customer service gentleman that was available during pickup was amazing and patient. He took the time to be sure I knew how to turn the truck and helped to set up the mirrors.
Staff was awesome, friendly, helpful and a pleasure to deal with.
Ed is an absolute gentleman. He took the time to explain everything from the contract to the operations of the equipment. I will only rent from this place. Outstanding service!
I rented 6 by seven .to tell you truth it wasn't how i pictured it to be but im glad to have found this place being that it was close to home. The prices are pretty decent and the people are friendly
I paid my account the same way for almost 8 months I suppose they didn't like it when I went to make a payment this month they had already put my unit up for auction without my knowledge. Dad place!
Ed and his staff are very efficient and professional. I would highly recommend them ! The have done an excellent work for me during my recent move.
We ended up using a unit that was not climate controlled and the staff was very accommodating.
