I wasn’t notified of additional charges when my truck was checked back in, but all of a sudden I owe more money AND a $30 late fee? No. It should have been told to me when I returned the vehicle, gas full, and clean! Not just a quick cash grab from U-Haul. Insanity!
Diana A
Customer Reviews for Spring Hill Moving and Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Highly recommended…professional and courtesy….TOP
ALDO PGreat Customer Service!!!
Heather BJesse is a bonafide rockstar
THOMAS PThe people were great and they gave a discount when asked since the equipment was not well maintained.
DANIELLE KI have been a customer of Spring Hill Moving and Storage for 20 years and always have a positive experience from great customer service, equipment and convenience hours!
Manuel DThe staff here is very professional, fast transaction and helpful with your selection of the equipment. A1+ . Keep up the great job.
MIGUEL CTanner and Jessie do a fantastic job! They are both efficient, professional and run this Uhaul with a tremendous amount of pride. I would never go anywhere else for my needs. It's always a pleasurable experience.
EUAN MExcellent staff nothing to improve:)
KOFI OThe move was very smooth in two weeks will rent again for the second move what's left
TIMOTHY MThe entire transaction went as smooth as could be. The U-Haul, on Linden Dr. in Spring Hill, is great and the people there are totally professional. The only piece of criticism I would offer is regarding the safety chains on the trailer. They are not safety chains, they are cables. Very thick, robost cables that are definitely up to the task of keeping the trailer from running away in the event of the ball and hitch separating. The problem is that as cables wear, the sharp individual strands of cable become exposed and pose the risk of injury. I myself got poked by the cable. Not enough to cause injury, but someone else may not be so lucky, and depending on how careful they were it could be a substantial injury. Hope this is helpful information for you. Not at all displeased with my rental and I'll keep coming back when I need to, but I'll be sure to wear gloves next time.
LARRY SThis is my 2nd time renting a trailer from this location in the past 3weeks and every time I come in the gentleman are always so nice. Super friendly, helpful and seem to enjoy what they do. I’m literally checked in, hooked up and on my way within 10 minutes. Highly recommend this location.
TERYESHIA MGreat store workers were super helpful and friendly 5 stars u-haul location. Always recommended.
Timoty GI have been using U-Haul for over 4 decades. My experiences have always been smooth and positive. I have a small issue with this move. It was not explained to me that there are 3 different terms for using a hand truck for different things. The equipment they supplied was of no help. I paid extra for this equipment which I have never had to do. I asked for a refund for the useless piece of equipment and was told without question that they would not refund. That money could have been a help to me and made no difference of any consequence to the company. It's the least they could have done for a loyal customer. I am disappointed and will hopefully never need U-Haul again.
SALLI NUpon return, the only problem I had was I had to stop. The guy was pretty fast but not fast enough for me to just keep rolling through.
BRUCE CThe customer service was outstanding at this location! He was professional, helpful, knowledgeable, patient, courteous. I think his name was Tanner. I would highly recommend this Uhaul dealer!
GARY RAdvised both locations i would use them again.
LYNN Lfriendly staff
DUNAY GThe motorcycle trailer was easy to load and tie down the bike. ( HD Roadglide) and a dream to tow.
GERALD DVery friendly staff. Explained operating instructions. Clean and very well run professional operation.
DAVID MAwesome location. Tanner was very friendly and informative. Made sure I was set with my truck and answered all my questions. I didn’t feel like I was a bother or inconvenience like some other locations. Recommend this location for anyone!
KEVIN RYour team in Linden was very helpful! Thanks guys!
ROBERT WFast and friendly
RICHARD CNone! The staff is always so helpful, knowledgeable and friendly.
Tracy SI rent a van or truck once a week, never a problem. The easiest and most convenient experience. The staff at Linden are polite and friendly, they are also eye candy for the ladies! Overall, I rate this location a 10.
NANCY DThe after hours return mobile process was a little time consuming uploading pictures.
RALPH LGreat experience! Thanks, Tanner!
H FTo small hard to maneuver through the place
THOMAS VThe process was smooth and quick. The customer service gentleman was very helpful.
JANET BAssociate was excellent at pick up and drop off. Very fast and friendly! Won't rent from anywhere else!
CHRISTOPHER BNothing
MICHAEL FI was going 41 jest before 52 the truck make air noise I make sure the windows was closed and after get worst the windows can of the top of the door I have to slow down hold the glass get back to the store I spoke to the same person who checked mi out basically he called me liar I ask for the manager and he said thi is
MANUEL FCustomer service was spot on and attentive. Met all towing needs with no delays.
GARVIN RThe location was closed but I was able to drop off the truck early.
KENNETH CHorrible experience. I have been renting from uhaul for many years, never again.
PAULO PVery good experience!
JESSE D100% efficient and always accommodating. This is my number 1 U-Haul preference. Great people!
NANCY DOutstanding service, pick up and return. Very knowledgeable personnel. The equipment worked very well.
JOHN RNone . Everything was super .
Linda FJesse and his colleagues were spot on
MICHAEL FNothing
NELSON LSuperior assistance at both the pickup and drop off locations!
KRISTEN SExcellent customer service. Family owned and they go above and beyond their service. Tanner is very respectful and helpful. Great place to go for all of your Uhaul needs.
LEIGH DThe customer service at this location has always been outstanding. This is my second time using this site, and once again, the entire team was pleasant, professional, and easy to work with, making a stressful process feel so much smoother. A special thank you to Jesse for going above and beyond. I truly appreciated your patience and the way you took the time to clearly explain everything to me, especially since my dad couldn't be there this time to help. Your support made a big difference!
AQUILA SOutstanding service!
HAROLD AGas was not exactly as described and I filled it back to exactly the same and then I was charged for gas. Maybe go out to the truck to verify the gas with a photo of the needle if you are going to cry oer nothing. Charging people 4-5 times the cost of gas is bullshit.
DANIEL SMade drop off very easy. Very professional and friendly.
John DThe emergency assistance eta is not accurate. Was told 30 minutes and waited 3 hours. It was not until I reached back out to U-Haul before they dispatched another company. That process should be better communicated
ATIYA SThe service was above average.He was polite and knowledgeable. About what I was hauling.he wanted to make sure it would work for me.
LEON MDid not have a good experience inside this store.
JESUS AThe location is great and are the employees. That being said, the trailer I reserved was a 5x9. U-Haul upgraded me to a 6x12 without consulting me or letting me know There was no 5x9 available, and I needed the trailer, so I was stuck with it. Having worked for U-Haul in the past I was familiar with the surge break and do not want to struggle with it while backing my trailer into my unlevel back yard I managed to deal with that, loaded it all up and proceeded to my local dump transfer station 10 miles away Well come to find out they don’t accept trailers longer than 10’ there. I was turned away and had to drive 29 miles to the main dump How about not assuming an upgrade will work? I would have driven to another location to pick up the smaller trailer THAT I SPECIFICALLY RESERVED
ANDREW Wgreat service
BYRON RNothing! Outstanding service everytime I go there.
ANTHONY GEasy in and out because I did all the reservations online.
BRIAN HI think just having a clean, paved lot would help tremendously.
KENNETH MAll of the staff are excellent in all respects.
ERIC GI see no area that needs improvement, they are courteous, kind, friendly and answer any questions I had. My truck was parked and ready for me to get in and drive away!! The rental process was easy, and professional!!! 10 stars for this U-Haul!!!
LUISA PFriendly and prompt service from staff with an abundance of knowledge
Paul SThe gentleman who checked me in was very kind and efficient.
STEPHEN JDave and his staff were very helpful getting my furniture to my new house. It was a stressful move on my part. They took most of that stress away.
Marcus M | Overall ExperienceAlways professional and courteous.
Kevin P | Overall ExperienceI don’t move until 4/6/24
robert w | ReservationExcellent storage company. Very well maintained 👍🏾
Lee G | Overall ExperienceGreat place and service is excellent
MICHAEL S | Overall ExperienceThank you
RANDY M | Overall ExperienceOutstanding. Dave and Ed went above and beyond to help and satisfy our storage and moving needs. Very happy and would highly recommend them to our friends and family.
Barry M | Overall ExperienceIt was hard to find time besides the weekend which was also limited time, to go and get to my belongings. Outside of the hours the place is great, very friendly, and helpful service.
JOHN E | Overall ExperienceDave and Ed at Spring Hill Moving and Storage are some of the most Friendly and easy to work with guys! They made the entire process seamless and easy! They were accessible and convenient! They have made a customer for life!
Joshua L | Overall ExperienceWe have been tenants here for over (5) Years and have been very happy with the owner and his employees. Great Centralized location and always easy to work with. The only reason we are leaving is that our business is growing and we now have our own brick and mortar store.
LAROCCA C | Overall ExperienceI rented 6 by seven .to tell you truth it wasn't how i pictured it to be but im glad to have found this place being that it was close to home. The prices are pretty decent and the people are friendly
Jose J | ReservationI paid my account the same way for almost 8 months I suppose they didn't like it when I went to make a payment this month they had already put my unit up for auction without my knowledge. Dad place!
SELENA L | Overall ExperienceEd and his staff are very efficient and professional. I would highly recommend them ! The have done an excellent work for me during my recent move.
Edward H | Overall ExperienceWe ended up using a unit that was not climate controlled and the staff was very accommodating.
JUAN A | First Impressionshe move went very smooth, it was a big relief. The folks at Spring Hill Moving were responsive, efficient and very, very helpful.
Privacy R | First Impressionsvery good and helpful.
Privacy R | First ImpressionsVery good service and helpful when needed.
Privacy R | First ImpressionsGood
Privacy R | First ImpressionsNice friendly staff very courteous.
Privacy R | First ImpressionsThey had no units available and did not seem sorry. I spent 3 hours driving and on the phone with customer service to find another unit for $30 more a month than my reserved unit at this location.
Privacy R | First Impressions