Smooth transaction from start to finish.
JESSICA S
Customer Reviews for Spring Hill Moving and Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great experience, on-site staff very friendly, helpful and friendly.
WILLIAM HExcellent service
SHERON H1st time in a while had an agent give me full attention and not distracted by storage issues or anything...bravo!
WILLIAM HExcellent and very quick
PATRICIA HLet me adjust my pickup time and had me done and on my way in 15 min.
Christian CAbsolutely the best service I’ve ever had at a U-Haul. Thank you !!!
MARK HIt would be very hard to improve my experience as the only issue I had was the weather. I brought the trailer back after hours in a rainstorm which made for a very wet disconnect. I have used this location several times and the staff is always very friendly and helpful. They ask the right questions to make sure I have the right equipment for a safe and easy experience.
MICHAEL MThe staff was so friendly and accommodating! I needed a vehicle 3 or 4 times this week alone, so much so that they treated me like family! Really great experience!
Nigel BIncredible service from the guy up front. Full top down service. 10/10 would come again
RICHARD AThis is great location for rentals. The staff is professional, knowledgeable and courteous. Way to go!
KEITH SVery nice counter help. Very new .& clean vehicle
Lisa PGreat customer service from guy at front.
DOMENIC BEverything is good
REINALDO NGreat service. Very nice owner and employees. Everyone was so accommodating. I feel that the trucks are judt what they are, to haul stuff. They're not pretty. They don't run smooth. They're working, abused, equipment. The equipment was as clean as it could be and did the work it was supposed to do, pickup and delivery. The question of clean and well-maintained isn't a fair question. U-Haul Corporate could do better by their equipment as a fleet. I'd work with this location again because of the owner and staff, hands down.
LINDA JGreat place with great customer service!!!
richard aThese guys went above and beyond to quell a extremely stressful situation and handled my return with grace and a professional approach.
DANIEL Mgreat service.When i need a new employee will try to get your office man
LAWRENCE JStaff was friendly and very helpful, as always at this location.
LISA SStaff were very professional and knowledgeable with all the U-Haul equipment. They also answered all my questions throughout the process.
Domingo TI wasn’t notified of additional charges when my truck was checked back in, but all of a sudden I owe more money AND a $30 late fee? No. It should have been told to me when I returned the vehicle, gas full, and clean! Not just a quick cash grab from U-Haul. Insanity!
Diana AHighly recommended…professional and courtesy….TOP
ALDO PGreat Customer Service!!!
Heather BJesse is a bonafide rockstar
THOMAS PThe people were great and they gave a discount when asked since the equipment was not well maintained.
DANIELLE KI have been a customer of Spring Hill Moving and Storage for 20 years and always have a positive experience from great customer service, equipment and convenience hours!
Manuel DThe staff here is very professional, fast transaction and helpful with your selection of the equipment. A1+ . Keep up the great job.
MIGUEL CTanner and Jessie do a fantastic job! They are both efficient, professional and run this Uhaul with a tremendous amount of pride. I would never go anywhere else for my needs. It's always a pleasurable experience.
EUAN MExcellent staff nothing to improve:)
KOFI OThe move was very smooth in two weeks will rent again for the second move what's left
TIMOTHY MThe entire transaction went as smooth as could be. The U-Haul, on Linden Dr. in Spring Hill, is great and the people there are totally professional. The only piece of criticism I would offer is regarding the safety chains on the trailer. They are not safety chains, they are cables. Very thick, robost cables that are definitely up to the task of keeping the trailer from running away in the event of the ball and hitch separating. The problem is that as cables wear, the sharp individual strands of cable become exposed and pose the risk of injury. I myself got poked by the cable. Not enough to cause injury, but someone else may not be so lucky, and depending on how careful they were it could be a substantial injury. Hope this is helpful information for you. Not at all displeased with my rental and I'll keep coming back when I need to, but I'll be sure to wear gloves next time.
LARRY SThis is my 2nd time renting a trailer from this location in the past 3weeks and every time I come in the gentleman are always so nice. Super friendly, helpful and seem to enjoy what they do. I’m literally checked in, hooked up and on my way within 10 minutes. Highly recommend this location.
TERYESHIA MGreat store workers were super helpful and friendly 5 stars u-haul location. Always recommended.
Timoty GI have been using U-Haul for over 4 decades. My experiences have always been smooth and positive. I have a small issue with this move. It was not explained to me that there are 3 different terms for using a hand truck for different things. The equipment they supplied was of no help. I paid extra for this equipment which I have never had to do. I asked for a refund for the useless piece of equipment and was told without question that they would not refund. That money could have been a help to me and made no difference of any consequence to the company. It's the least they could have done for a loyal customer. I am disappointed and will hopefully never need U-Haul again.
SALLI NUpon return, the only problem I had was I had to stop. The guy was pretty fast but not fast enough for me to just keep rolling through.
BRUCE CThe customer service was outstanding at this location! He was professional, helpful, knowledgeable, patient, courteous. I think his name was Tanner. I would highly recommend this Uhaul dealer!
GARY RAdvised both locations i would use them again.
LYNN Lfriendly staff
DUNAY GThe motorcycle trailer was easy to load and tie down the bike. ( HD Roadglide) and a dream to tow.
GERALD DVery friendly staff. Explained operating instructions. Clean and very well run professional operation.
DAVID MAwesome location. Tanner was very friendly and informative. Made sure I was set with my truck and answered all my questions. I didn’t feel like I was a bother or inconvenience like some other locations. Recommend this location for anyone!
KEVIN RYour team in Linden was very helpful! Thanks guys!
ROBERT WFast and friendly
RICHARD CNone! The staff is always so helpful, knowledgeable and friendly.
Tracy SI rent a van or truck once a week, never a problem. The easiest and most convenient experience. The staff at Linden are polite and friendly, they are also eye candy for the ladies! Overall, I rate this location a 10.
NANCY DThe after hours return mobile process was a little time consuming uploading pictures.
RALPH LGreat experience! Thanks, Tanner!
H FTo small hard to maneuver through the place
THOMAS VThe process was smooth and quick. The customer service gentleman was very helpful.
JANET BAssociate was excellent at pick up and drop off. Very fast and friendly! Won't rent from anywhere else!
CHRISTOPHER BNothing
MICHAEL FI was going 41 jest before 52 the truck make air noise I make sure the windows was closed and after get worst the windows can of the top of the door I have to slow down hold the glass get back to the store I spoke to the same person who checked mi out basically he called me liar I ask for the manager and he said thi is
MANUEL FCustomer service was spot on and attentive. Met all towing needs with no delays.
GARVIN RThe location was closed but I was able to drop off the truck early.
KENNETH CHorrible experience. I have been renting from uhaul for many years, never again.
PAULO PVery good experience!
JESSE D100% efficient and always accommodating. This is my number 1 U-Haul preference. Great people!
NANCY DOutstanding service, pick up and return. Very knowledgeable personnel. The equipment worked very well.
JOHN RNone . Everything was super .
Linda FJesse and his colleagues were spot on
MICHAEL FNothing
NELSON LSuperior assistance at both the pickup and drop off locations!
KRISTEN SDave and his staff were very helpful getting my furniture to my new house. It was a stressful move on my part. They took most of that stress away.
Marcus M | Overall ExperienceAlways professional and courteous.
Kevin P | Overall ExperienceI don’t move until 4/6/24
robert w | ReservationExcellent storage company. Very well maintained 👍🏾
Lee G | Overall ExperienceGreat place and service is excellent
MICHAEL S | Overall ExperienceThank you
RANDY M | Overall ExperienceOutstanding. Dave and Ed went above and beyond to help and satisfy our storage and moving needs. Very happy and would highly recommend them to our friends and family.
Barry M | Overall ExperienceIt was hard to find time besides the weekend which was also limited time, to go and get to my belongings. Outside of the hours the place is great, very friendly, and helpful service.
JOHN E | Overall ExperienceDave and Ed at Spring Hill Moving and Storage are some of the most Friendly and easy to work with guys! They made the entire process seamless and easy! They were accessible and convenient! They have made a customer for life!
Joshua L | Overall ExperienceWe have been tenants here for over (5) Years and have been very happy with the owner and his employees. Great Centralized location and always easy to work with. The only reason we are leaving is that our business is growing and we now have our own brick and mortar store.
LAROCCA C | Overall ExperienceI rented 6 by seven .to tell you truth it wasn't how i pictured it to be but im glad to have found this place being that it was close to home. The prices are pretty decent and the people are friendly
Jose J | ReservationI paid my account the same way for almost 8 months I suppose they didn't like it when I went to make a payment this month they had already put my unit up for auction without my knowledge. Dad place!
SELENA L | Overall ExperienceEd and his staff are very efficient and professional. I would highly recommend them ! The have done an excellent work for me during my recent move.
Edward H | Overall ExperienceWe ended up using a unit that was not climate controlled and the staff was very accommodating.
JUAN A | First Impressionshe move went very smooth, it was a big relief. The folks at Spring Hill Moving were responsive, efficient and very, very helpful.
Privacy R | First Impressionsvery good and helpful.
Privacy R | First ImpressionsVery good service and helpful when needed.
Privacy R | First ImpressionsGood
Privacy R | First ImpressionsNice friendly staff very courteous.
Privacy R | First ImpressionsThey had no units available and did not seem sorry. I spent 3 hours driving and on the phone with customer service to find another unit for $30 more a month than my reserved unit at this location.
Privacy R | First Impressions