Customer did not leave a comment.
MICHAEL V
Customer Reviews for Springford Esso
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The agent was a very nice guy and was clearly doing his absolute best but his terminal and/or computer equipment appeared to be sub par. There was zero phone signal in the area for me and I would recommend if you need to use this location do the online check-in ahead of time from an area of better coverage. He also had to make a phone call to get the dolly combination lock released and he hadn't used it before. He got the job done but it took another 15 mis for this. The furniture pads I had ordered were not there either and the truck only had a quarter tank of gas in it.
Deon QOne of the worst experiences. Over 45 minutes at the location for pick up and nothing but issue after issue.
DESMOND GInternet service had us waiting over an hour just to secure the trailer. The staff on hand or not knowledgable about the procedure or how to offer a good customer service.
Brenda CThe dropping off experience was awesome. Indira speaks really good English. The transaction only took a couple minutes and was very enjoyable. A pleasant contrast to the pick up from hell.
Brad TGet better communication equipment.
PAUL HYes. Staff was friendly and helpful.
NICHOLAS W