This was one of the best experiences I've ever had with Uhaul. Tiffany was extremely accommodating and patient and her customer service was awesome!!Chirvona F.
Customer Reviews for Springridge Mobile Estates
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The customer service provided by the representative on duty was quite rude.DEBBIE C.
Customer did not leave a comment.Zane R.
Customer did not leave a comment.Will D.
Tiffany Ellis helped me and made my moving experience run smoothly.helen E.
Who ever rented the truck before me, smoked in the truck and there were ash marks along the window seal. The truck smelled horrible. I had to clean the inside of the vehicle.Jim F.
Tiffany was an excellent customer service rep! Very kind, very professionalDavid P.
Customer did not leave a comment.Carolyn T.
Only drove truck 52 miles and paid $1.00 a mile. Expected that. But was also charged $29.95 for 9 gallons. What a rip off!! We were not told to refill truck.Amylou D.
It took 15-20 mins to get service with no other customers besides me. It would have been nice to have gotten everything completed faster. The employee was very niceMitchell C.
Customer did not leave a comment.Carla M.
Customer did not leave a comment.James B.
Check engine light was onShyla M.
Customer did not leave a comment.barry P.
Nothing because everything was great. And Tiffany have great customer service.FRED M.
Super sweet people.Richard C.
Customer did not leave a comment.angela G.
The representative at the location was so nice and efficient! Definitely would recommend the location.JASMINE T.
Customer did not leave a comment.carley B.
Everything went perfect! The receptionist lady at the desk does a fantastic job. There is nothing that could have made my experience and better because everything went perfectly!jennifer C.
The complete team handle my affairs like it was their own. Website, customer service and in office staff she , Tiffany was on point. Thanks again great team and teammates. M. AlexanderMARESA A.
Nothing, tough time due to covid 19Eric P.
Customer did not leave a comment.Sol M.
Location hard to find. Even with gps. Need bigger sign next to road!Sharon M.
Customer did not leave a comment.Carolina D.
Customer did not leave a comment.STACEY R.
Customer did not leave a comment.JEFF H.
Put signs up directing customers to your office.Brenda B.
Customer did not leave a comment.Jonathan S.
Process went very smoothly. All was great.Tom W.
Customer did not leave a comment.John M.
Great serviceBILLY M.
All together fine.Beverly C.
The truck was not clean and had over a dozen damaged that were not labeled. My primary issue was the equipment I reserved. I reserved an appliance dolly because I had numerous large items and a very limited time frame. When I arrived at the vehicle, I was told the appliance dolly was not available but I could rent a regular size dolly instead. I had to move that day so I had no other option provided to me. Having the undersized dolly caused loading and unloading to take longer. I ended up needing to pay for the truck for an additional day because I needed a few more hours. I was supposed to be notified 24 hours early if my reserved equipment would not be available. If I was notified in advance, I could have made arrangements to ensure I would be able to complete my move in the reserved time period. However, I wasn't notified and ended up paying more than $70 extra. A simple phone call to notify me of unavailable equipment is advertised and would have saved me the unnecessary expense. An employee did not do what they were supposed to do and it cost me financially.James S.
Customer did not leave a comment.Allen F.
Customer did not leave a comment.James M.
Customer did not leave a comment.William L.
Customer did not leave a comment.Howard T.
Continue to do a Great job. Mrs. Germany was wonderful! Mrs. Germany has Great customer service skills and made me feel like valued customer. Please share this with Mrs. Germany. Thank YouDavid B.
very friendly serviceDuane D.
Customer did not leave a comment.Denetra T.
Customer did not leave a comment.Karen B.
This was my first time moving on my own and you guys offered very friendly customer service, as well as, every resource that I needed for a smooth and easy transition.. I am beyond pleased.Chirvona B.
Nice and very helpful.britt D.
Customer did not leave a comment.Jerry T.
Trailer leaked during rain.donald N.
Customer did not leave a comment.HARVEY G.
Customer did not leave a comment.Scott C.
Truck had been smoked in recently. Check engine light was on. I drove the truck 5 miles and was charged for 3.6 gallons of gas. I know the trucks get bad gas mileage, but that is extreme.Marty D.
Customer did not leave a comment.Gabriel W.
AC on truck stopped working and line froze. Once off until it did de-freeze, it worked again, until it froze. Something wrong with AC unit. One must check truck properly. Way too loud a truck, and no cruise control. Should be included.Attila S.
Make sure the cab floor didn't have mud on the driver side.Jermaine B.
Customer did not leave a comment.Christopher S.
Not a thing !James B.
Dont know nobody called me back and nobody answered my question?????VIRGINIA G.
Customer did not leave a comment.Deborah S.
Customer did not leave a comment.Dell H.
HONOR reservations that are made & confirmed. the vehicle that we reserved (9' cargo van $19.95) and had been confirmed via the phone was not at the location when we arrived. was told that we would need to go to Jackson location to pick up if we wanted that vehicle. the only vehicle available was a 15' truck that we were charged $29.95. we should not have been charged the extra $10 because the location didn't have the vehicle that we reserved. we only used the vehicle, we did not use the hand truck but was accused of using it because the tag was broken. finally got manager involved and the hand truck fee was waived. very poor experience...will not use this location again...reservations should be honored.Paul D.
This is a great place to rent a U-Haul. The people are friendly and knowledgeable.Natalie G.
Customer did not leave a comment.Harrison S.
It was just really hard to find.Kathleen M.
Customer did not leave a comment.Jamie C.
Customer did not leave a comment.Michael R.
Customer did not leave a comment.George Allan G.
Customer did not leave a comment.ROBERT F.
There is dirt in the truck and they didn't check it before they give it to us. But they ask us for cleaning fee.cheng W.
We were moved to another location for pick up about 20 miles away and understand but the location did not seem to have all the info we had entered when we reserved it. They had the reservation but had to enter destination and where we were dropping off and then could not find drop off and said we needed to call them before arrival which we did not.Jud S.
Everything was great from the politeness of the lady at the front desk all way to the cleanliness of the truck will absolutely use again if need beMarventrus J.
Customer did not leave a comment.Jim I.
Customer did not leave a comment.JEFFREY E S.
very professional and knowledgeable crew. convenient location for Clinton residents. highly recommendedAli Shafqat A.
Customer did not leave a comment.Courtney B.
Customer did not leave a comment.STEPHEN S.
Customer did not leave a comment.Ray D.
The Service Technician was very helpful!!John C.
Customer did not leave a comment.Steven S.
We dropped our truck off about 10:30 pm at Springridge Mobile Estates. It was not enough outside lights. Very dark in front of office where drop box is. It was some dim lights where we parked the truck. Not enough lights. I would not recommend someone to drop off here after dark. That is why I could not give this place a better rating.Marge R.
Customer did not leave a comment.Chris D.
multiple conversations ended rudely from employees at this location and upon pickup they said we were lucky they didn't close on us when it was still 10 minutes closing time and I had called an hour ahead of time to tell them I would be there just before they closed since I could not get off work earlier.BRIAN M.
Customer did not leave a comment.Casey K.
Customer did not leave a comment.Sheila R.
There were a couple frustrating things about this location: 1) The parking lot was too small to maneuver the truck, 2) The attendant was not able to perform basic job duties, she was not able to sweep the truck -- I had to sweep the prior renter's dirt on site because she was scared of being injured when climbing into and out of the truck; additionally she did not know how to work google maps (or whichever online mapping is used on the UHaul website) -- she did not understand the zooming function and did not know how to map between destinations, this was extremely frustrating when trying to choose a drop off destination, to cover her inability she kept trying to convince me to call on arrival instead helping me as I asked. It was a frustrating transaction and makes me reluctant to recommend this location, and lastly 3) My online reservation was changed over the phone due to truck availability in the area, but my online preferences (like drop-off location) were not saved in my reservation, please attempt to fix that kink in the system. Thank you for considering my concerns.Jillian M.
Customer did not leave a comment.JAMES F.
Customer did not leave a comment.JEFFREY C.
Customer did not leave a comment.Paul P.
The ladies in Clinton MS (Springridge rd) took very good care of us! Super friendly service!Rita S.
There was an oil spill not cleaned upWillie F.
Customer did not leave a comment.Tanya C.
Well done!!!William S. G.
Very helpful ladies in the office!Alan D.
Customer did not leave a comment.Brittany T.
Customer did not leave a comment.Brandon S.
Customer did not leave a comment.Corey S.
Customer did not leave a comment.Annie W.
Customer did not leave a comment.ROY A.
Customer did not leave a comment.Charlene B.
Customer did not leave a comment.Amber R.
Customer did not leave a comment.james D.
Customer did not leave a comment.Muhamad B.