Friendly attitude by all employees was beyond what I expected!!!Stanley P.
Customer Reviews for Springridge RV And Mobilehome Park
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Kalondra G.
Customer did not leave a comment.Connie J.
Neee to make sure maintenance is completed on the rentals. The truck that was rented did not drive well and has a check engine light and on. The front bumper was cracked. The exterior was dirty. There is no key drop off box at this location.Glenda W.
I will never rent from uhaul again.Lasonia T.
Customer did not leave a comment.Delonda W.
Friendly and helpful service.Dallas C.
The online check-in was very difficult. I had to call customer service 3 times.Michelle A.
Customer did not leave a comment.Gerson R.
Customer did not leave a comment.Jacqueline D.
Customer did not leave a comment.Rosemary H.
One of the wires on the trailer didn't work and personnel had to get another one. No assistance in getting car secured on trailer.Leslie Marie D.
This is a wonderful place to rent a UHaul from. The there is very friendly and she's willing to help in any way possibleKelse S.
I came to drop off no one was at work no one answered phone the hours was said to be open I returned on Monday to drop off trailer I was told I should have dropped it off and left a voicemail. so I got charged for the extra daysjesse H.
The employee at this facility was no help whatsoever. The equipment I reserved (blankets) weren't there. I had to hook up the equipment and do the check with out any assistance (I couldn't check the brake lights by myself)Patrick F.
Customer did not leave a comment.Audrey D.
Customer did not leave a comment.James R.
I only dropped off the trailer. I verified that my drop off was fine via the phone .Carolyn C.
Customer service rep was rude. As we inspected the truck we found that it was messing the gas cap. My dad was the driver and he also has his CDL. When he brought it to their attention , the lady's response was â€œAnd?! What else can I do for you ?â€ My dad proceeded to tell her it was a DOT violation and could cost him a ticket she stated that her boss inspected the truck and it was okay to driveâ€¦ as weâ€re on the highway The truck started shaking. If you drive anything over 50 it shakes like a stripper in Early Morning service.Ernest P.
Customer did not leave a comment.Steven S.
Customer did not leave a comment.James B.
Worst service I've ever witnessed, my appointment was for Sunday May 31. Uhual called me Saturday at 230pm to tell me â€œthere are no available units for Sunday â€œ and that I would have to pick up today ... At 4pm!!! I was 3 hours away. I had to have my father drive and get it. Then the woman had the audacity to call me and say â€œI close at 4, but today I'm shutting down at 330pm.. my father had 1 hour to get there. Whoever manages this store should be fired immediately. Keep in mind I made the appt though Pearl Ms and was given the Clinton location .. whoever is responsible for that.. needs to be fired.Benjamin C.
Customer did not leave a comment.JIMMY S.
Clean a little on the side cup holders but it was overal pleasant!Macey F.
Maybe teach them just the most basic concepts of customer service?tracy R.
This was one of the best experiences I've ever had with Uhaul. Tiffany was extremely accommodating and patient and her customer service was awesome!!Chirvona F.
The customer service provided by the representative on duty was quite rude.DEBBIE C.
Customer did not leave a comment.Zane R.
Customer did not leave a comment.Will D.
Tiffany Ellis helped me and made my moving experience run smoothly.helen E.
Who ever rented the truck before me, smoked in the truck and there were ash marks along the window seal. The truck smelled horrible. I had to clean the inside of the vehicle.Jim F.
Tiffany was an excellent customer service rep! Very kind, very professionalDavid P.
Customer did not leave a comment.Carolyn T.
Only drove truck 52 miles and paid $1.00 a mile. Expected that. But was also charged $29.95 for 9 gallons. What a rip off!! We were not told to refill truck.Amylou D.
It took 15-20 mins to get service with no other customers besides me. It would have been nice to have gotten everything completed faster. The employee was very niceMitchell C.
Customer did not leave a comment.Carla M.
Customer did not leave a comment.James B.
Check engine light was onShyla M.
Customer did not leave a comment.barry P.
Nothing because everything was great. And Tiffany have great customer service.FRED M.
Super sweet people.Richard C.
Customer did not leave a comment.angela G.
The representative at the location was so nice and efficient! Definitely would recommend the location.JASMINE T.
Customer did not leave a comment.carley B.
Everything went perfect! The receptionist lady at the desk does a fantastic job. There is nothing that could have made my experience and better because everything went perfectly!jennifer C.
The complete team handle my affairs like it was their own. Website, customer service and in office staff she , Tiffany was on point. Thanks again great team and teammates. M. AlexanderMARESA A.
Nothing, tough time due to covid 19Eric P.
Customer did not leave a comment.Sol M.
Location hard to find. Even with gps. Need bigger sign next to road!Sharon M.
Customer did not leave a comment.Carolina D.
Customer did not leave a comment.STACEY R.
Customer did not leave a comment.JEFF H.
Put signs up directing customers to your office.Brenda B.
Customer did not leave a comment.Jonathan S.
Process went very smoothly. All was great.Tom W.
Customer did not leave a comment.John M.
Great serviceBILLY M.
All together fine.Beverly C.
The truck was not clean and had over a dozen damaged that were not labeled. My primary issue was the equipment I reserved. I reserved an appliance dolly because I had numerous large items and a very limited time frame. When I arrived at the vehicle, I was told the appliance dolly was not available but I could rent a regular size dolly instead. I had to move that day so I had no other option provided to me. Having the undersized dolly caused loading and unloading to take longer. I ended up needing to pay for the truck for an additional day because I needed a few more hours. I was supposed to be notified 24 hours early if my reserved equipment would not be available. If I was notified in advance, I could have made arrangements to ensure I would be able to complete my move in the reserved time period. However, I wasn't notified and ended up paying more than $70 extra. A simple phone call to notify me of unavailable equipment is advertised and would have saved me the unnecessary expense. An employee did not do what they were supposed to do and it cost me financially.James S.
Customer did not leave a comment.Allen F.
Customer did not leave a comment.James M.
Customer did not leave a comment.William L.
Customer did not leave a comment.Howard T.
Continue to do a Great job. Mrs. Germany was wonderful! Mrs. Germany has Great customer service skills and made me feel like valued customer. Please share this with Mrs. Germany. Thank YouDavid B.
very friendly serviceDuane D.
Customer did not leave a comment.Denetra T.
Customer did not leave a comment.Karen B.
This was my first time moving on my own and you guys offered very friendly customer service, as well as, every resource that I needed for a smooth and easy transition.. I am beyond pleased.Chirvona B.
Nice and very helpful.britt D.
Customer did not leave a comment.Jerry T.
Trailer leaked during rain.donald N.
Customer did not leave a comment.HARVEY G.
Customer did not leave a comment.Scott C.
Truck had been smoked in recently. Check engine light was on. I drove the truck 5 miles and was charged for 3.6 gallons of gas. I know the trucks get bad gas mileage, but that is extreme.Marty D.
Customer did not leave a comment.Gabriel W.
AC on truck stopped working and line froze. Once off until it did de-freeze, it worked again, until it froze. Something wrong with AC unit. One must check truck properly. Way too loud a truck, and no cruise control. Should be included.Attila S.
Make sure the cab floor didn't have mud on the driver side.Jermaine B.
Customer did not leave a comment.Christopher S.
Not a thing !James B.
Dont know nobody called me back and nobody answered my question?????VIRGINIA G.
Customer did not leave a comment.Deborah S.
Customer did not leave a comment.Dell H.
HONOR reservations that are made & confirmed. the vehicle that we reserved (9' cargo van $19.95) and had been confirmed via the phone was not at the location when we arrived. was told that we would need to go to Jackson location to pick up if we wanted that vehicle. the only vehicle available was a 15' truck that we were charged $29.95. we should not have been charged the extra $10 because the location didn't have the vehicle that we reserved. we only used the vehicle, we did not use the hand truck but was accused of using it because the tag was broken. finally got manager involved and the hand truck fee was waived. very poor experience...will not use this location again...reservations should be honored.Paul D.
This is a great place to rent a U-Haul. The people are friendly and knowledgeable.Natalie G.
Customer did not leave a comment.Harrison S.
It was just really hard to find.Kathleen M.
Customer did not leave a comment.Jamie C.
Customer did not leave a comment.Michael R.
Customer did not leave a comment.George Allan G.
Customer did not leave a comment.ROBERT F.
There is dirt in the truck and they didn't check it before they give it to us. But they ask us for cleaning fee.cheng W.
We were moved to another location for pick up about 20 miles away and understand but the location did not seem to have all the info we had entered when we reserved it. They had the reservation but had to enter destination and where we were dropping off and then could not find drop off and said we needed to call them before arrival which we did not.Jud S.
Everything was great from the politeness of the lady at the front desk all way to the cleanliness of the truck will absolutely use again if need beMarventrus J.
Customer did not leave a comment.Jim I.
Customer did not leave a comment.JEFFREY E S.
very professional and knowledgeable crew. convenient location for Clinton residents. highly recommendedAli Shafqat A.
Customer did not leave a comment.Courtney B.
Customer did not leave a comment.STEPHEN S.
Customer did not leave a comment.Ray D.
The Service Technician was very helpful!!John C.