Customer Reviews for Spur Discount Convenience
(U-Haul Neighborhood Dealer)

90 reviews

1967 State St   Waycross, GA 31501

(912) 284-9368

Office Hours

  • Mon-Sun: 8 am–5 pm
Special Operating Hours
  • 5/25/2024: Closed
  • 5/26/2024: Closed

Services at this Location:

Contact Us

(912) 284-9368

1967 State St
Waycross, GA 31501

Services at this Location:

Office Hours

  • Mon-Sun: 8 am–5 pm
Special Operating Hours
  • 5/25/2024: Closed
  • 5/26/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

The guy that rented me the truck used my payment method to do three (3) fraudulent transactions. I would've never known if Capital One didn't notify me to ask was it me making the transactions. Once I told them it wasn't, they immediately turned the matter over to the fraud department for further investigation. And I hope they get the dude that rented me the U-haul that day because he's the one that used my card fraudulently to make transactions on Facebook. He's the only other person besides myself that's ever looked at my card. This type of behavior by your employees is not acceptable and I'm going to continue to write bad reviews until this matter is resolved to my likings....

anthony r 
Rating:
5.0

Customer did not leave a comment.

E-E S 
Rating:
5.0

Customer did not leave a comment.

mike H 
Rating:
5.0

Customer did not leave a comment.

peter o 
Rating:
5.0

Customer did not leave a comment.

Dean W 
Rating:
3.0

There was no help to disconnect the trailer and I have hurt my back while having to disconnect the trailer myself. There should at least be a trailer Jack available at the minimum.

JAMES N 
Rating:
5.0

Customer did not leave a comment.

KERREN K 
Rating:
5.0

Customer did not leave a comment.

Rick M 
Rating:
5.0

I highly recommend Spur Discount Connivence for UHAUL rentals and drop offs. They answered all my questions and concerns regarding my rental. I felt reassured in my rental decision after speaking with them. I will definitely use their services again!

Susan C 
Rating:
4.0

Customer did not leave a comment.

jeff a 
Rating:
5.0

Nothing, keep doing a great job

Lewis S 
Rating:
3.0

It's was 30 something but you took 60 off my card do I get the other 30 back

Totiana J 
Rating:
4.0

Customer did not leave a comment.

Tommy R 
Rating:
3.0

Customer did not leave a comment.

Denis S 
Rating:
4.0

Customer did not leave a comment.

Paul H 
Rating:
5.0

Customer did not leave a comment.

Karen R 
Rating:
5.0

Customer did not leave a comment.

Karen R 
Rating:
2.0

The location was not clearly marked next to a run-down gas station. It certainly made the drop-off longer than necessary.

Gideon B 
Rating:
3.0

Would help if they would help you install rental trailers to the vehicles it is hard to do buy your self

Rick R 
Rating:
1.0

Customer did not leave a comment.

thomas c 
Rating:
5.0

Customer did not leave a comment.

Micah C 
Rating:
3.0

Customer did not leave a comment.

FREDDIE S 
Rating:
2.0

Customer did not leave a comment.

Ray B 
Rating:
3.0

Customer did not leave a comment.

Earl F 
Rating:
3.0

Customer did not leave a comment.

DONAVON W 
Rating:
1.0

The people were unfriendly during check-in

Louis M 
Rating:
5.0

Customer did not leave a comment.

Randy R 
Rating:
2.0

Gentleman was not helpful and off-putting. Also, charged me for gas even though I filled the truck up as indicated on invoice.

JAMES O 
Rating:
5.0

Customer did not leave a comment.

JAMES O 
Rating:
5.0

offer free rides or even a cheap ride after dropping off the truck.

Scott W 
Rating:
5.0

nothing

karen j 
Rating:
2.0

Pouring rain and guy at the desk said grab one I could find. Then had to come back in and give him what one I found. No help loading

Brad S 
Rating:
5.0

Customer did not leave a comment.

kimberly w 
Rating:
3.0

Customer did not leave a comment.

Dustin B 
Rating:
5.0

Customer did not leave a comment.

carol j 
Rating:
5.0

The unit I rented the ac did not work.

Thomas P 
Rating:
5.0

Exceeded my expectations and the local dealer was great! Will definitely use them again!!

roy t 
Rating:
5.0

Customer did not leave a comment.

Cynthia H 
Rating:
5.0

Fix air-conditioner wasn't working

rick n 
Rating:
3.0

Customer did not leave a comment.

Iona F 
Rating:
3.0

Customer did not leave a comment.

Warren J 
Rating:
5.0

I just dropped off truck

Vicki D 
Rating:
4.0

Customer did not leave a comment.

Warren J 
Rating:
3.0

The representative was not knowledgeable of a military discount, refused to stop so that it could be applied. Then when I called the 800 number he continued what he was doing until I put him on speaker. At which time the lady on the phone asked him to verify our military ID, he just kept telling her he couldn't apply the discount. I had to tell him 5 times and the last time I had to get loud for him to LOOK AT MY ID to VERIFY we were military. The representative at the retailer needs further training.

David R 
Rating:
3.0

Customer did not leave a comment.

jessica s 
Rating:
4.0

Customer did not leave a comment.

carmen l 
Rating:
5.0

Customer did not leave a comment.

WILLIAM K 
Rating:
4.0

Customer did not leave a comment.

Kevin D 
Rating:
3.0

The person serving us was constantly distracted by his main function of operating his store. I had too many issues around the contract set up and when an adjustment had to be made due to a lack of supplies, he had to call uhaul to get it done and confirmed. The check in process has gone totally digital and he was not very well informed or willing to help clarify what needed to be done. Being electronic, the process should have been quicker than it was.

David G 
Rating:
5.0

The brakes on the trailer quit working in the middle of my trip. I hope they get fixed.

JOHN L 
Rating:
2.0

If the location does not have everything you've requested such as moving blankets and furniture dolly then that should be conveyed before the rental is made online.

Matthew S 
Rating:
5.0

Customer did not leave a comment.

CAREY R 
Rating:
2.0

I reserved one dozen blankets. This location only had 3-4 on hand

Stephen C 
Rating:
3.0

Customer did not leave a comment.

Howard M 
Rating:
4.0

Customer did not leave a comment.

Justin M 
Rating:
3.0

Customer did not leave a comment.

SHELTON S 
Rating:
4.0

Customer did not leave a comment.

john r 
Rating:
3.0

Customer did not leave a comment.

CHRISTINE K 
Rating:
3.0

Customer did not leave a comment.

Shannon O 
Rating:
4.0

Customer did not leave a comment.

jerry w 
Rating:
5.0

Customer did not leave a comment.

GLEN H 
Rating:
5.0

Customer did not leave a comment.

Dorothea H 
Rating:
4.0

Took care of me as a customer and took care of the problems that I had.

SUE L 
Rating:
2.0

Customer did not leave a comment.

haven p 
Rating:
2.0

Customer did not leave a comment.

Ashley B 
Rating:
5.0

Customer did not leave a comment.

Joshua C 
Rating:
4.0

Customer did not leave a comment.

Edward L 
Rating:
1.0

Only person there was working the store counter and could not check me in. Later I received an additional charge for damaged/missing equipment. I had returned everything including an extra pad. I inquired about what I was being charged for and as of this date have not heard back from anyone. I would never do business with this location. I would also suspect that this is a normal occurance for them to make extra money.

STEVEN D 
Rating:
3.0

There was a wait with receiving the uhaul, as the first location did not have the equipment I reserved. The guy at this new location was nice and helpful. The only con I would have is that the truck did not come with the wire needed to connect the electricity to the trailer, that had to be supplied after I asked about it.

Casey S 
Rating:
3.0

Noone to assist you in the return of the Uhaul which was fine pretty easy to return on the phone ..

Samantha L 
Rating:
4.0

Customer did not leave a comment.

gladys g 
Rating:
3.0

Customer did not leave a comment.

MADISON M 
Rating:
5.0

Customer did not leave a comment.

Katherine P 
Rating:
5.0

Customer did not leave a comment.

norben k 
Rating:
5.0

Customer did not leave a comment.

ALYSSA O 
Rating:
1.0

They should explain everything to them Also the other place that we originally went to had horrible customer service made us drive an hour and back all because they didn’t call if u could have a manager call me that would be great

FELICIA J 
Rating:
5.0

Customer did not leave a comment.

THOMAS C 
Rating:
3.0

Customer did not leave a comment.

Joseph R 
Rating:
2.0

He wasn't friendly and was to preoccupied..maybe he was just having a bad morning idk..

MARY G 
Rating:
1.0

The Male clerk, was very rude, when we went to pick, the truck up. My husband had a hard time understanding, what he was saying. One thing lead to another, and my husband said "unfreaking real" as he was leaving the store. Next thing We know, the clerk followed him out to our car, screaming and yelling profanities at him. Very rude, and not very professional.

Ronald T 
Rating:
1.0

receiving agent was very unpleasant and was not helpful

Padmanabha M 
Rating:
4.0

Customer did not leave a comment.

Ricardo G 
Rating:
1.0

poor customer service.

JAVIER G 
Rating:
3.0

Customer did not leave a comment.

al c 
Rating:
4.0

Customer did not leave a comment.

abrahm f 
Rating:
1.0

Agent told me I could go one way and then I wzs charged for dropping truck off at uhaul shell station in Richmondhill GA

Isaac G 
Rating:
2.0

Place was okay but person kept taking care of other customers and had to wait 25-30 minutes that ate into 4 hour rental. Besides that the truck was dirty and my driver had to clean it out before leaving.

Norma S 
Rating:
4.0

Your doing well

MARK E 
Rating:
5.0

Quick easy and opened on sat

Sonya T 
Rating:
3.0

Customer did not leave a comment.

Jerry P 
No reviews have been submitted for this location.

Additional Services at this Location

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