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E-E S
Customer Reviews for Spur Discount Convenience
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There was no help to disconnect the trailer and I have hurt my back while having to disconnect the trailer myself. There should at least be a trailer Jack available at the minimum.
JAMES NI highly recommend Spur Discount Connivence for UHAUL rentals and drop offs. They answered all my questions and concerns regarding my rental. I felt reassured in my rental decision after speaking with them. I will definitely use their services again!
Susan CNothing, keep doing a great job
Lewis SIt's was 30 something but you took 60 off my card do I get the other 30 back
Totiana JThe location was not clearly marked next to a run-down gas station. It certainly made the drop-off longer than necessary.
Gideon BWould help if they would help you install rental trailers to the vehicles it is hard to do buy your self
Rick RThe people were unfriendly during check-in
Louis MGentleman was not helpful and off-putting. Also, charged me for gas even though I filled the truck up as indicated on invoice.
JAMES Ooffer free rides or even a cheap ride after dropping off the truck.
Scott Wnothing
karen jPouring rain and guy at the desk said grab one I could find. Then had to come back in and give him what one I found. No help loading
Brad SThe unit I rented the ac did not work.
Thomas PExceeded my expectations and the local dealer was great! Will definitely use them again!!
roy tFix air-conditioner wasn't working
rick nI just dropped off truck
Vicki DThe representative was not knowledgeable of a military discount, refused to stop so that it could be applied. Then when I called the 800 number he continued what he was doing until I put him on speaker. At which time the lady on the phone asked him to verify our military ID, he just kept telling her he couldn't apply the discount. I had to tell him 5 times and the last time I had to get loud for him to LOOK AT MY ID to VERIFY we were military. The representative at the retailer needs further training.
David RThe person serving us was constantly distracted by his main function of operating his store. I had too many issues around the contract set up and when an adjustment had to be made due to a lack of supplies, he had to call uhaul to get it done and confirmed. The check in process has gone totally digital and he was not very well informed or willing to help clarify what needed to be done. Being electronic, the process should have been quicker than it was.
David GThe brakes on the trailer quit working in the middle of my trip. I hope they get fixed.
JOHN LIf the location does not have everything you've requested such as moving blankets and furniture dolly then that should be conveyed before the rental is made online.
Matthew SI reserved one dozen blankets. This location only had 3-4 on hand
Stephen CTook care of me as a customer and took care of the problems that I had.
SUE LOnly person there was working the store counter and could not check me in. Later I received an additional charge for damaged/missing equipment. I had returned everything including an extra pad. I inquired about what I was being charged for and as of this date have not heard back from anyone. I would never do business with this location. I would also suspect that this is a normal occurance for them to make extra money.
STEVEN DThere was a wait with receiving the uhaul, as the first location did not have the equipment I reserved. The guy at this new location was nice and helpful. The only con I would have is that the truck did not come with the wire needed to connect the electricity to the trailer, that had to be supplied after I asked about it.
Casey SNoone to assist you in the return of the Uhaul which was fine pretty easy to return on the phone ..
Samantha LThey should explain everything to them Also the other place that we originally went to had horrible customer service made us drive an hour and back all because they didn’t call if u could have a manager call me that would be great
FELICIA JHe wasn't friendly and was to preoccupied..maybe he was just having a bad morning idk..
MARY GThe Male clerk, was very rude, when we went to pick, the truck up. My husband had a hard time understanding, what he was saying. One thing lead to another, and my husband said "unfreaking real" as he was leaving the store. Next thing We know, the clerk followed him out to our car, screaming and yelling profanities at him. Very rude, and not very professional.
Ronald Treceiving agent was very unpleasant and was not helpful
Padmanabha Mpoor customer service.
JAVIER GAgent told me I could go one way and then I wzs charged for dropping truck off at uhaul shell station in Richmondhill GA
Isaac GPlace was okay but person kept taking care of other customers and had to wait 25-30 minutes that ate into 4 hour rental. Besides that the truck was dirty and my driver had to clean it out before leaving.
Norma SYour doing well
MARK EQuick easy and opened on sat
Sonya T