Customer did not leave a comment.Todd M.
Customer Reviews for Spurlock Ent
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Kevin A.
Customer did not leave a comment.Tamara L.
Air fresheners for the cabs would be beneficial; The vehicle I rented smelled heavily of cigarette smoke, so my entire 2 hour round trip I felt extremely nauseous and it was too cold to roll the windows down to air it out.Taylor M.
Customer did not leave a comment.marjorie A.
Customer did not leave a comment.Dale P.
The customer service was excellent! This was my first time renting a car carrier, I was asked if I knew how to operate the carrier, I replied no. The manager said that the associate would show me how to use it, I appreciate that he took the time and made sure that I understood the proper procedure to use the equipment. Most of all he didn't talk down to me, as if I was inferior.Barrett E.
Everything about my rental was exactly what I wanted it to be.JOSEPH D.
Anthony was great...best customer service I have ever had. Nice, funny, explained everything well, solved a few issues....absolutely great! My only issue was in the app...I was unable to access the camera on my phone through your app, so I was not able to download my license nor was I able to take a photo of the dashboard when I checked back in. Overall though, great experience.Matt P.
Customer did not leave a comment.Robert F.
Spurlocks UHaul is top class! They never on having all of the needed requirements for a stress free relocation project. They make every customer feel welcome. I love Jeff and Anthony like brothers!eddie R.
Customer did not leave a comment.kevin A.
Friendly,fast and on pointshane H.
Closed. Dropped off onlineRebecca W.
Men hanging around outside of building made it intimidating for a single woman to go inRebecca W.
Customer did not leave a comment.Brian E.
Customer did not leave a comment.Brad V.
Customer did not leave a comment.Thomas L.
Customer did not leave a comment.Charles A.
they had a sign that said they were at lunch at 1:30pm in the afternoon. The place was closed.Mark S.
Very quick and efficient customer service at location! Would recommend location to anyone!Miranda M.
Very friendly and helpful staff. This is the best U-Haul location in LafayetteSTEPHEN G.
Customer did not leave a comment.Joey D.
I won't go anywhere else for my trailer rental needs. Anthony is always helpful and courteous.curt K.
tongue jack on 6x12George N.
These guys went above and beyond very friendlyKevin B.
Can't say enough about these guys. FIVE STAR service!! I had to get four 24hr extentions.....you one day move turned into the 5 day move from hell !! Top notch service with no problems keeping the truck an extra 4 days. I would use them again...without a doubt.Kyle B.
Customer did not leave a comment.Timothy F.
Customer did not leave a comment.Arthur H.
Customer did not leave a comment.David M.
Customer did not leave a comment.Thomas G.
Customer did not leave a comment.Andron S.
Customer did not leave a comment.john B.
Customer did not leave a comment.Wilbur W.
Customer did not leave a comment.Gary B.
Customer did not leave a comment.Eric A.
Customer did not leave a comment.Arlene L.
Customer did not leave a comment.Kristopher S.
Door hinges squeak need lubrication, steering had moderate play or looseness ok for experienced drivers but may cause trouble for drivers not experienced deriving trucks.wayne M.
Customer did not leave a comment.Madeline W.
Customer did not leave a comment.Kamruzzaman Khan K.
Customer did not leave a comment.Federico R.
Customer did not leave a comment.STEVEN C.
Customer did not leave a comment.Brandon B.
He was extremely helpful and a very nice man.DIANA G.
You all did such a wonderful job only thing I can see that y'all can improve on if y'all would just drive for the customer LOL thank you( there is no way you can improve on perfection)Arthur M.
Customer did not leave a comment.Charles W.
Customer did not leave a comment.Tracy R.
Customer did not leave a comment.Emily W.
You all did excellently. In particular, the young woman who checked me out and filled out my contract had excellent customer service skills and seemed super competent.Mason P.
Customer did not leave a comment.Javier T.
Customer service was top notch. Very friendly and helpful staff, unlike any of the other local uhauls we have used.James G.
Customer did not leave a comment.caryn F.
Customer did not leave a comment.MARVIN S.
Customer did not leave a comment.Paul P.
Customer did not leave a comment.Peggy B.
Customer did not leave a comment.Kyung Jae P.
Jeff is wonderful!William R.
Customer did not leave a comment.JEREMY O.
Customer did not leave a comment.Michael S.
The only thing that I have problems with was when I returned it after hours the couldn't get the pictures to download they was having some type of technical difficulty so it was okay other than that little frustrating but I just said forget it I had the pictures on my phone so that's all that counts great service thoughVanda G.
Customer did not leave a comment.Ross M.
Customer did not leave a comment.JOHN P.
Customer did not leave a comment.felix C.
Truck wasn't cleaned between uses. Had to clean out and refold used uhual blankets from last user. Truck was very old and not well maintained.Sarah H.
Customer did not leave a comment.Roxanne M.
It started out with a dead battery. Not there fault. Someone left lights on in truck and it took good 10 min to give it a jump. Pluse I get a email telling because off all the money I spent I qualify for a free month rental at storage unit. We already had three but needed one more. Then was told even know o went through uhaul to get storage the place didn't participate 😒John V.
I can't think of anything else you need to do to improve. Thank you very much.michael A.
Your location always does a great job!BRANDON R.
The people working there were well above what I expected. I had an issue with the ball hitch on my truck and they worked hard with me to get it resolved and the trailer connected. The folks there were also friendly and helpful - I would recommend this site to anyone.Thomas M.
Customer did not leave a comment.BRADLEY R.
Nothing, everything was just fine. I did my reservation over the phone which was easy N convent for me N the counter guy who was also excellent in explaining everything quickly. I will be back.Amy M.
Customer did not leave a comment.Gabriel R.
Very friendly and fastMichael W.
They were so incredibly kind! Very helpful, and understanding. Answered all my questions without acting frustrated, or annoyed! Would come back in a heart beat to this location!Breanna L.
Had rented a 26 foot to move 45 minutes away. 20 minutes before I was supposed to pick up my rental, I got a call from an Indy phone number to tell me that they did not have the truck and that the closest ones are almost an hour away in all the wrong directions & was told that there was nothing smaller in my town for me to rent. I went in person to a store and they told me that this location had a 10' & trailer so we rented that. The guy was super nice there and really saved us. I feel like it's been a universal experience for people that Uhaul cancels on them last minute and i just don't think that's right. Either hold people accountable for not returning the trucks or get more trucks. This location was great, just the overall experience wasn't.chance S.
Great service and willing to go the extra to give customers a great experience.JULIE D.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.DANIEL D.
Customer did not leave a comment.Phillip D.
Customer did not leave a comment.sandra T.
Very professional employees. Great service and highly recommend.dave C.
The experience was exactly what I expected! Welcoming, professional and knowledgeable!Bruce B.
Spurlock's is always friendly and helpful!ANGELICA A.
Customer did not leave a comment.Tammy M.
Met all expectations and requirements, thanks!Stanly S.
Customer did not leave a comment.Angela H.
Customer did not leave a comment.MICHAEL SCOTT W.
Customer did not leave a comment.patti H.
Customer did not leave a comment.Paul R.
Customer did not leave a comment.Mary T.
Customer did not leave a comment.al P.
Absolutely nothing. The whole process was superbly easyJordan H.
Dark. No signs to indicate where to drop equipment after hours. Was not informed that I'd been charged double the price quoted on the website, or that there was an extra "after hours drop off fee" until after I'd returned the equipment.Bryan W.
Customer did not leave a comment.Twyla H.
Customer did not leave a comment.Michael H.
Customer did not leave a comment.Lori J.
Customer did not leave a comment.mark W.
Customer did not leave a comment.Benjamin P.
The employee was very polite and professional.BRANDON TODD C.