Customer Reviews for Spurlock Ent
(U-Haul Neighborhood Dealer)

1,956 reviews

601 Farabee Dr   Lafayette, IN 47905
(& Kossuth)

(765) 448-4228

Location Hours

  • Mon-Tue: 8 am - 4 pm
  • Wed-Fri: 8 am - 5 pm
  • Sat: 8 am - 1:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(765) 448-4228

601 Farabee Dr
Lafayette, IN 47905
(& Kossuth)

Services at this Location:

Location Hours

  • Mon-Tue: 8 am - 4 pm
  • Wed-Fri: 8 am - 5 pm
  • Sat: 8 am - 1:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Thank you for everything! Nothing needs changed about this location it is the best and best staff !

CANDICE L. 
Rating:
5.0

Nothing needs to be changed for improvement this is the best Uhaul rental location. It's popular for a reason. Jeff and Anthony go above and beyond and are very understanding of how stressful moving is and make the Uhaul part of it very simple. I love it here thank you guys again!! -Candice L.

CANDICE L. 
Rating:
5.0

Great customer service!

CHRISTOPHER C. 
Rating:
5.0

Anthony is always so incredibly polite and professional. Every time I have used Spurlock they are prepared upon arrival the transaction is quick I am always out the door and on the road in minutes.

kevin V. 
Rating:
5.0

Customer did not leave a comment.

Carl W. 
Rating:
5.0

Customer did not leave a comment.

Alonzo D. 
Rating:
5.0

The guy behind the counter should be running this place. Super friendly, good service, great guy! Cant remember his name unfortunately. But should definitely look into him.

keith F. 
Rating:
5.0

Customer did not leave a comment.

timothy F. 
Rating:
5.0

Customer did not leave a comment.

Lisa M. 
Rating:
5.0

Good friendly service. Best facility in town. I'll be returning.

Jared G. 
Rating:
5.0

The people working there were extremely helpful and friendly.

BRADLEY P. 
Rating:
5.0

The online return in the app just plain sucks. It ask for a pic of mileage and fuel level. I took 5 pic and still would not accept the picture. I put in the miles and fuel level and thats as far as i could go. Something needs to be fixed on it.

Adam S. 
Rating:
5.0

Customer did not leave a comment.

RICKY P. 
Rating:
5.0

Anthony was awesome, super nice and my 10 year son said wow that guy in there was really nice!

Bill J. 
Rating:
5.0

Very friendly and knew exactly what they were doing. I didn't have to wait a long time waiting on my rental

Dennis M. 
Rating:
5.0

Customer did not leave a comment.

Roberta L. 
Rating:
5.0

Great customer service

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

I forgot the name of the wonderful man that helped me and my friend get a uhaul trailer to rent, but it was the best uhaul experience!! The location I had originally reserved my rental with 2 days prior “gave away” my trailer without telling me the day before. The man was so incredibly rude before and after telling me how he gave my trailer away. I showed up to pick it up and they had nothing for me… so I went to this location and was given the best service ever! They even rented me a pack of moving blankets on the house for my troubles even though they weren't even the cause of it! So nice, quick and easy experience. Would highly recommend renting from Spurlock 🙂

Jackie S. 
Rating:
5.0

Freindly atmosphere, good service, and quick in and out. I have used this location for many years and highly recommend them.

keith M. 
Rating:
5.0

Customer did not leave a comment.

SCOTT H. 
Rating:
5.0

Cup holder was pretty gross and there was the previous person's wallet in the glove box that I didn't notice until I got to where I was dropping off my stuff. I drove back because the number was busy before picking up the truck and also after I found the wallet so I gave up on trying to think I was going to get through and drive back to the location to return the wallet in case it was going to be missed by a previous customer. Just a heads up.

NATHAN F. 
Rating:
5.0

The staff was extremely accommodating. We forgot the hitch and they allowed us to borrow ... unheard of. Thank you again

jennifer H. 
Rating:
5.0

Very good customer service and extremely accommodating and friendly.

john R. 
Rating:
5.0

The gentleman who checked me out and connected the trailer to my truck did an outstanding job.

James B. 
Rating:
5.0

Customer did not leave a comment.

Losey H. 
Rating:
5.0

The facility was closed, but dropped off vehicle and they sent an invoice the next day.

Gilles T. 
Rating:
5.0

As Usual, Exceptional Service! Because of Anthony, this is the only u-haul store in Lafayette, Indiana that I will go to. Just down to earth good people!

PAM S. 
Rating:
5.0

Nothing. Everything was perfect.

Randy B. 
Rating:
5.0

Customer did not leave a comment.

Tom T. 
Rating:
5.0

Customer did not leave a comment.

John Ross W. 
Rating:
5.0

Customer did not leave a comment.

SIAVASH G. 
Rating:
5.0

The young man that helped me at Spurlocks was amazing. So kind and helpful with a beautiful genuine smile.

ANDREA B. 
Rating:
5.0

The guy who helped was super nice and reminded us of the country singer Caine Brown

trampas M. 
Rating:
5.0

Customer did not leave a comment.

Mika B. 
Rating:
5.0

Customer did not leave a comment.

Morgan W. 
Rating:
4.0

Customer did not leave a comment.

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

Sandra E. 
Rating:
5.0

Customer did not leave a comment.

JACK L. 
Rating:
5.0

The guys working 9/18 were awesome!!

shannon L. 
Rating:
5.0

Outstanding customer service. I believe I have found my U-haul connection, I will be back

James S. 
Rating:
5.0

No suggestions. A+ dealer. Professional & Knowledgeable.

Darby C. 
Rating:
5.0

This location (Spurlock Ent. on Farabee Drive) is the most customer friendly and helpful U-Haul location I have dealt with. I always go there (there are other locations in the city) when I have a choice.

CHRISTIAN S. 
Rating:
5.0

Anthony was awesome! He was very friendly and made the process quick and easy for me. I'm convinced that this is the best place in town to rent a trailer and that is mainly based on the service Anthony gave me.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

JERALD C. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW K. 
Rating:
5.0

Excellant customer service; I will return to this location again!

Debra D. 
Rating:
5.0

Customer did not leave a comment.

MEALNEE P. 
Rating:
5.0

Customer did not leave a comment.

Wyatt P. 
Rating:
5.0

Customer did not leave a comment.

dan D. 
Rating:
5.0

Anthony and i think his name was Jeff? Were both very helpful and sweet. Professional. I called another location before and they were abrupt and offered no solutions.

liz S. 
Rating:
5.0

This location was not my original drop off location as requested and as indicated on my reservation confirmation from U-Haul. As instructed by the (revised by U-Haul) pick up location agent, we attempted to revise it back to the original reservation confirmation location by contacting U-Haul. U-haul had revised the drop off location reservation to a different city from my confirmed drop off. After lengthy periods on hold, the first two agents were total idiots. I wouldn't normally use such wording to describe someone, but I am being kind with that criticism. Third person was very knowledgeable and was able to reschedule us to drop off at an even closer location than the originally confirmed reservation location. Spurlock Enterprise (new drop off location) staff were awesome.

Michael V. 
Rating:
5.0

Excellent service at this location employees went above and beyond to check out the truck before departure they included a two wheel dolly and a package of moving blankets at no charge other locations charge for these things.

kevin K. 
Rating:
5.0

Customer did not leave a comment.

CATHY S. 
Rating:
4.0

Customer did not leave a comment.

Jett R. 
Rating:
5.0

Customer did not leave a comment.

Pedro D. 
Rating:
5.0

I wish I could have found a trailer available closer to my point of origin, but the staff at this location were extremely helpful.

Matthew S. 
Rating:
3.0

Customer did not leave a comment.

HANNAH B. 
Rating:
5.0

Customer did not leave a comment.

Gedeon L. 
Rating:
4.0

Only did mobile drop off on a weekend. Tried to leave a phone message, but their voice mail box wasn't set up.

Barry F. 
Rating:
5.0

Not go to the Creasy location. They Suck! This one is waaay better. Anthony was great!

Mark L. 
Rating:
5.0

Will rent again when I need too

JESUS R. 
Rating:
5.0

Customer did not leave a comment.

Alicia M. 
Rating:
5.0

Customer did not leave a comment.

Laura S. 
Rating:
5.0

Customer did not leave a comment.

KEVIN B. 
Rating:
3.0

Brakes on the trailer were not working

brian H. 
Rating:
5.0

Customer did not leave a comment.

Luis Felipe C. 
Rating:
5.0

Customer did not leave a comment.

Isaac H. 
Rating:
5.0

The owner and his staff were wonderful! They were so patient with all of my questions and helped me find the right vehicle to accomplish my task. I couldn't recommend them more! Note: I had accidentally gone to the wrong location at first and I waited an extremely long time before anyone even acknowledged me. You want to work with this location! They were friendly and very helpful.

MICHELLE A. 
Rating:
5.0

In returning the was good.

LONNIE C. 
Rating:
5.0

This experience was great. The rental was affordable and suited my needs. Importantly, the employee who helped me check in and out was very professional and friendly. He made the rental experience feel easy. He deserves a raise.

Ryan M. 
Rating:
5.0

Customer did not leave a comment.

Edward W. 
Rating:
3.0

Hi, I had initially reserved an 17' truck. It was unavailable during pick upand I was given a 15' truck instead. Due to this I had 2 trips instead of one. I wish to get half the mileage cost as compensation for this. Thank you.

shivaram G. 
Rating:
5.0

Customer did not leave a comment.

Nancy S. 
Rating:
5.0

Customer did not leave a comment.

Vince A. 
Rating:
5.0

Thanks for your great, fast, and efficient customer service!

James F. 
Rating:
4.0

The folks were super friendly and helpful. 10/10

JASON S. 
Rating:
5.0

Great customer service.

Andrew B. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

Customer did not leave a comment.

Damian P. 
Rating:
5.0

Great people there, highly recommend facility!

HARRY C. 
Rating:
5.0

Customer did not leave a comment.

jerry C. 
Rating:
4.0

Customer did not leave a comment.

Kevin O. 
Rating:
5.0

Everything went smooth and quick.

RANDY B. 
Rating:
5.0

Customer did not leave a comment.

CAMERON T. 
Rating:
3.0

Leaking trailer.

William K. 
Rating:
4.0

Make speed limit 80 instead of 75 m.p.h.

KEASYA S. 
Rating:
5.0

Great experience, keep up the good work!

terry C. 
Rating:
5.0

They were OVER THE TOP GOOD! They reduced my cost from my reservation by 50% and I did not even ask them to look into this for me! Plus they threw in a dolly to help me carry the heavy stuff! Awesome, awesome, awesome!

Ray P. 
Rating:
5.0

Everything was great, no hassle at all. Super nice employee!

David B. 
Rating:
1.0

The vehicle was usably clean. The vehicle broke down outside of our hometown and u-haul's roadside assistance team sent an initial service man that was not prepared to fix the vehicle. It took a second serviceman to get the vehicle going again. Meanwhile we sat on the side of the road on the phone with the location service representative awaiting repair of the vehicle for nine hours. It was from 12 am til about nine am. Our moving operation was hindered and messy as a result of the maintenance of the vehicle. The location team was very helpful in extending the time we had to return the truck but it doesn't give back the time lost sitting on the side of the road.

Sherry M. 
Rating:
5.0

Customer did not leave a comment.

ROGER B. 
Rating:
5.0

Having issues with the app for checking in and out. Location was spectacular. Fortunately they were able to help me out.

Benjamin O. 
Rating:
4.0

Customer did not leave a comment.

joe S. 
Rating:
5.0

I called the 1-800 number and they set up the reservation telling me that I could go directly to pick it up. Except it was after noon and the location was closing. Luckily the employees made a diving catch and hung around until I arrived almost 45 minutes after closing.

LORNE D V. 
Rating:
5.0

Nothing needs to be changed. The representatives work very well together and their very attentive and very helpful. There sweet and caring as well.

Alisa W. 
Rating:
4.0

Have a method of securing equipment returned after hours

ROBERT C. 
Rating:
4.0

The truck ran ok but was not clean at all. It had the strangest smell, windows were awful and the seats were sticky. Had to clean the seats with clorox wipes. The staff was great to work with and helpful. Would have liked to have had the truck two day's but the u-haul website was a mess and wouldn't allow for it, was doing good for them to let me have it one day. Not the local guy's fault, another website mess...

Gerald P. 
Rating:
5.0

Customer did not leave a comment.

Andrew H. 
Rating:
5.0

The truck I used did have an issue with the windshield washer spray. I hosed some guy on the passenger side.

bill C. 
No reviews have been submitted for this location.

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