Customer Reviews for Spurlock Ent
(U-Haul Neighborhood Dealer)

2,018 reviews

601 Farabee Dr   Lafayette, IN 47905
(& Kossuth)

(765) 448-4228

Location Hours

  • Mon-Tue: 8 am - 4 pm
  • Wed-Fri: 8 am - 5 pm
  • Sat: 8 am - 1:30 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(765) 448-4228

601 Farabee Dr
Lafayette, IN 47905
(& Kossuth)

Services at this Location:

Location Hours

  • Mon-Tue: 8 am - 4 pm
  • Wed-Fri: 8 am - 5 pm
  • Sat: 8 am - 1:30 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

MICHAEL K. 
Rating:
5.0

Customer did not leave a comment.

MARK P. 
Rating:
4.0

In person interaction exceptional, follow up phone call with a different person not as helpful or clear.

Randall S. 
Rating:
5.0

Customer did not leave a comment.

Luther G. 
Rating:
5.0

I was upset that I was charged for a dolly I never received and gas that I wasn't told about. The guy that helped me listened and calmed me down. He took me seriously and got me reimbursed. This is was a much better uhaul service than Macon. GA.

Samantha G. 
Rating:
5.0

Don't guarantee someone a truck size if you can't a actually promise it. I asked for a 15 foot truck and was told that they only had a 20 foot, which j agreed to. They promised me that I would have a 20 foot truck. 2 days before my move, they called to tell me that they only had a 26 foot truck and that was it. My boyfriend could hardly drive the thing. Give your customers what you promise them.

ALLIE B. 
Rating:
5.0

Love this store! Great service and wonderful people!

Quan W. 
Rating:
5.0

Always very accommodating, helpful and kind. This is a great place and this is now my regular spot for rentals. Anthony is a great young man who works under the owners. I can't say enough about him. When you go in make sure to let him know (after the great service he gives you) that he comes highly recommended.

Juan S. 
Rating:
1.0

Rented a U-Haul online. However when we went to pick it up we were unable gain access to it. Luckily a employee was driving by and saw us.. He told us that the one we rented was not a 24/7 (this was after hours) He was awesome! He unlocked the office and helped with our rental. If it wasn't for him, we would not have been able to move our furniture.

Rachelle G. 
Rating:
5.0

Customer did not leave a comment.

Amy R. 
Rating:
5.0

Customer did not leave a comment.

Jackqueline G. 
Rating:
5.0

Customer did not leave a comment.

Michaela S. 
Rating:
5.0

The young man who helped us was very friendly, and checked us in and out quickly. He answered our questions clearly. We started this dreaded move on a rainy day on a positive note because of him. Thank You!

Karen W. 
Rating:
5.0

Truck was badass. I felt like the king of the crossroads. The backup camera kept me from running over this guy from the Heights, what a power play.

London K. 
Rating:
5.0

Customer did not leave a comment.

nancy B. 
Rating:
5.0

Great service and support from the on-site resource. He made if very easy and non-stressful

larry K. 
Rating:
5.0

Customer did not leave a comment.

katrina G. 
Rating:
1.0

They charged me for fuel when I returned it the way I got it not happy.

michael B. 
Rating:
5.0

Keep doing what you are.

Randy R. 
Rating:
5.0

I think this location has had an ownership change. Several years ago we used this location and the service was not great, employees were allowed to smoke in the building. Not a pleasant experience. We were hesitant to use again but discovered the employees to be very pleasant and helpful.

James F. 
Rating:
3.0

Customer did not leave a comment.

tamara W. 
Rating:
5.0

Customer did not leave a comment.

TIERRA A. 
Rating:
5.0

Nothing just keep the Service Representative that helped me. He was terrific!

Tim M. 
Rating:
5.0

It was the easiest check in / checkout..I have ever done and the man that performed the above mentioned was knowledgeable..I look forward to doing business in future.. God bless

Kenneth A. 
Rating:
5.0

My customer service rep at Spurlock Ent (ASathel) was excellent. Very helpful. Did not rush thru the rental process even though he had other customers to wait on. I would highly recommend this location and had excellent truck and equipment

karen P. 
Rating:
5.0

Customer did not leave a comment.

rick D. 
Rating:
3.0

Well one this place did not connect the trailer correctly and came un-hitched from the truck while I was on the highway.

Dylan B. 
Rating:
5.0

BUT, Spurlocks we're great, but they were not suppose to be the original pick up point. I was to pick up in West Lafayette. That store is pathetic and needs to close due to the horrible service: made this 67 yr old women help lift a trailer hitch from 12ft trailer to back of truck, bought ove $300 of boxes That I had to carry out to the car and load by myself. Clerk was to lazy to get off his behind to help, I will NEVER use or recommend u-haul !!!

Cynthia M. 
Rating:
5.0

Excellent service! Very kind, friendly, and professional.

Gregory B. 
Rating:
5.0

Customer did not leave a comment.

PIERRE C. 
Rating:
5.0

Customer did not leave a comment.

Tammy Y. 
Rating:
5.0

Customer did not leave a comment.

Frank S. 
Rating:
5.0

Very courteous and quick

GARY S. 
Rating:
5.0

Customer did not leave a comment.

Deborah S. 
Rating:
5.0

Great customer service!!!!

Norm B. 
Rating:
5.0

Customer did not leave a comment.

Ken H. 
Rating:
5.0

Customer did not leave a comment.

Perry W. 
Rating:
5.0

This is the second time I have rented. Always wonderful service. I won't rent from any other place. The employees are always awesome!!

shannon L. 
Rating:
5.0

Customer did not leave a comment.

Joe P. 
Rating:
5.0

Anthony and the other msn who was there were very kind and caring. They were very professional and knowledgeable. I will highly recommend theFarabee site for Uhaul !

KATHRYN K. 
Rating:
5.0

Such great customer service

Judy F. 
Rating:
5.0

My recent Uhaul rental was a very smooth, stress free experience! Thank you! I will be back very soon!

LAURA J. 
Rating:
5.0

Most friendliest employees. Super quick and easy. Excellent customer service I won't go anywhere else in Lafayette. Excellent business

Judy F. 
Rating:
5.0

Customer did not leave a comment.

Chad R. 
Rating:
3.0

Customer did not leave a comment.

jackueliney G. 
Rating:
4.0

It was good

BRENT P. 
Rating:
5.0

The Guys are always Helpful and do an Excellent Job for their customers 👍🏽

Alonzo D. 
Rating:
5.0

Customer did not leave a comment.

Eddie W. 
Rating:
5.0

Didn't know I had to have my phone with me to take a picture of the vehicle. So now you're going to charge me 20 dollars. So not real happy about this.

rick O. 
Rating:
5.0

Quick and easy drop off

William M. 
Rating:
5.0

Customer did not leave a comment.

Mark N. 
Rating:
5.0

The front and rear windows need to be cleaned very badly. Other than that a great rental.

STEVEN C. 
Rating:
5.0

Customer did not leave a comment.

Ryan I. 
Rating:
5.0

Customer did not leave a comment.

JOHN F. 
Rating:
4.0

The truck was filthy. It seemed to be the oldest rustiest one on the lot. The steering wheel needs replaced because it was gross.

SHERRY B. 
Rating:
5.0

Service was fast affordable staff friendly. Will come back when ever I need to rent a truck, van etc in the future!

joshua W. 
Rating:
5.0

Not much of anything, the gentleman was very helpful and nice

James P. 
Rating:
5.0

Customer did not leave a comment.

TONYA W. 
Rating:
5.0

Customer did not leave a comment.

Zach M. 
Rating:
5.0

Easy drop off. I was met as soon as I arrived. Rep was very helpful in directing me where to drop the trailer.

STEVEN W. 
Rating:
5.0

The owner /staff were very friendly and helpful.

MICHAEL S. 
Rating:
5.0

The customer service was excellent. The young man who helped with both pick up and drop off was extremely friendly.

TODD R. 
Rating:
5.0

Thank you for everything! Nothing needs changed about this location it is the best and best staff !

CANDICE L. 
Rating:
5.0

Nothing needs to be changed for improvement this is the best Uhaul rental location. It's popular for a reason. Jeff and Anthony go above and beyond and are very understanding of how stressful moving is and make the Uhaul part of it very simple. I love it here thank you guys again!! -Candice L.

CANDICE L. 
Rating:
5.0

Great customer service!

CHRISTOPHER C. 
Rating:
5.0

Anthony is always so incredibly polite and professional. Every time I have used Spurlock they are prepared upon arrival the transaction is quick I am always out the door and on the road in minutes.

kevin V. 
Rating:
5.0

Customer did not leave a comment.

Carl W. 
Rating:
5.0

Customer did not leave a comment.

Alonzo D. 
Rating:
5.0

The guy behind the counter should be running this place. Super friendly, good service, great guy! Cant remember his name unfortunately. But should definitely look into him.

keith F. 
Rating:
5.0

Customer did not leave a comment.

timothy F. 
Rating:
5.0

Customer did not leave a comment.

Lisa M. 
Rating:
5.0

Good friendly service. Best facility in town. I'll be returning.

Jared G. 
Rating:
5.0

The people working there were extremely helpful and friendly.

BRADLEY P. 
Rating:
5.0

The online return in the app just plain sucks. It ask for a pic of mileage and fuel level. I took 5 pic and still would not accept the picture. I put in the miles and fuel level and thats as far as i could go. Something needs to be fixed on it.

Adam S. 
Rating:
5.0

Customer did not leave a comment.

RICKY P. 
Rating:
5.0

Anthony was awesome, super nice and my 10 year son said wow that guy in there was really nice!

Bill J. 
Rating:
5.0

Very friendly and knew exactly what they were doing. I didn't have to wait a long time waiting on my rental

Dennis M. 
Rating:
5.0

Customer did not leave a comment.

Roberta L. 
Rating:
5.0

Great customer service

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

I forgot the name of the wonderful man that helped me and my friend get a uhaul trailer to rent, but it was the best uhaul experience!! The location I had originally reserved my rental with 2 days prior “gave away” my trailer without telling me the day before. The man was so incredibly rude before and after telling me how he gave my trailer away. I showed up to pick it up and they had nothing for me… so I went to this location and was given the best service ever! They even rented me a pack of moving blankets on the house for my troubles even though they weren't even the cause of it! So nice, quick and easy experience. Would highly recommend renting from Spurlock 🙂

Jackie S. 
Rating:
5.0

Freindly atmosphere, good service, and quick in and out. I have used this location for many years and highly recommend them.

keith M. 
Rating:
5.0

Customer did not leave a comment.

SCOTT H. 
Rating:
5.0

Cup holder was pretty gross and there was the previous person's wallet in the glove box that I didn't notice until I got to where I was dropping off my stuff. I drove back because the number was busy before picking up the truck and also after I found the wallet so I gave up on trying to think I was going to get through and drive back to the location to return the wallet in case it was going to be missed by a previous customer. Just a heads up.

NATHAN F. 
Rating:
5.0

The staff was extremely accommodating. We forgot the hitch and they allowed us to borrow ... unheard of. Thank you again

jennifer H. 
Rating:
5.0

Very good customer service and extremely accommodating and friendly.

john R. 
Rating:
5.0

The gentleman who checked me out and connected the trailer to my truck did an outstanding job.

James B. 
Rating:
5.0

Customer did not leave a comment.

Losey H. 
Rating:
5.0

The facility was closed, but dropped off vehicle and they sent an invoice the next day.

Gilles T. 
Rating:
5.0

As Usual, Exceptional Service! Because of Anthony, this is the only u-haul store in Lafayette, Indiana that I will go to. Just down to earth good people!

PAM S. 
Rating:
5.0

Nothing. Everything was perfect.

Randy B. 
Rating:
5.0

Customer did not leave a comment.

Tom T. 
Rating:
5.0

Customer did not leave a comment.

John Ross W. 
Rating:
5.0

Customer did not leave a comment.

SIAVASH G. 
Rating:
5.0

The young man that helped me at Spurlocks was amazing. So kind and helpful with a beautiful genuine smile.

ANDREA B. 
Rating:
5.0

The guy who helped was super nice and reminded us of the country singer Caine Brown

trampas M. 
Rating:
5.0

Customer did not leave a comment.

Mika B. 
Rating:
5.0

Customer did not leave a comment.

Morgan W. 
Rating:
4.0

Customer did not leave a comment.

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

Sandra E. 
No reviews have been submitted for this location.

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