Helpful, friendly staff.
WILLIAM F
Customer Reviews for Spurlock Ent
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Terrible vehicle. Did not drive straight, had to hold steering 60 degrees to the left to drive forward and had a lot of play, drove poorly
SAHEER AOutstanding interactions. Gentlemen was attentive and present in the conversation not distracted by anything, but truly engaged to ensure I had what I needed for my trip.
KENDRICK CEveryone was very nice and accommodating.
KELLY CThe man who waited on me was excellent. Friendly yet professional.
ROBERT MAlways great service from the Spurlock locations, Lafayette Indiana.
JEROME SGreat! Personnel were amazing!! We had a good experience. Thank you
Mary BThis location has the best customer service out of all the we to in Lafayette and west lafayette. Trailer was easy to get to
WALTER DCustomer Service is everything. Thank you
KOMAL RI originally reserved a 15 foot truck in West Lafayette and changed our moving date from Saturday 6/7 to Sunday 6/8 since the West Lafayette facility didn't have a 15 foot truck available. Once reserved, I got a few messages that I needed to either switch my requested size or pick-up locating. I chose the later since I had arranged for a crew to assist. Once at the new facility several miles from the location we were moving from, the equipment reserved and the online process to leave with the vehicle all seemed to going fine until I started the engine and the engine warning light stayed on. No one was there to assist. So I called the 1-800 number and got passed around until the person on the phone said I needed to call 'roadside assistance." I challenged that saying I was still on the lot and had not left the premises. She eventually told me that I would have to start all over and go elsewhere to find a truck. I was staring at 15 trucks on their lot. She eventually offered a 26 footer which was way more truck than we needed but I had already arranged for a crew to help load, etc. It was massive and I wasn't prepared to drive such a truck. No effort was made to check other nearby lots for me so this had to do. We had to figure out how to load it so the fragile cargo wouldn't slide around since we had not planned on such a huge truck. Very disappointed but we got the job done and the truck dropped off last night in Indy.
Robert SVery helpful and quick teturn
JARED MEverything was perfect. Anthony is a valuable employee for sure! Ty
DENISE HThe dolly was not on there. I did request and got charge for it
Jacqueline BNo problem with drop off, quick and easy.
KEVIN RMet all requirements for a day move at a reasonable price. The return after business hours application process worked very well. Thanks
STANLEY SThey’re awesome People, friendly and always helpful
ALONSO DMake instructions clearer
Ivanna MNice experience.
JAMES KGreat service and the farm toys in the store are very cool. Thanks!!
THOMAS MVery friendly and helpful. Great overall first experience!
Mandy PEasy and quick drop-off, great service.
Mark BQuick and efficient service!
GAYLE BVery friendly and efficient service!
BLAIR ROutstanding and friendly customer service!
WILLIAM BIt was a pleasant experience, the guy that helped was such a gentleman. Thank you.
GARDENIA BReservation stated 2days, and I returned the truck exactly 48 hours after I rented and was charged for an extra day, since apparently it was supposed to be back by noon -
Nicholas WEverything was great,friendly people
DAVID SThey were awesom
JAMES CLoved the store and all the toy trucks they had there. There was a mom and two children there when I arrived taking it all in: precious. Gent that took care of me was friendly, engaging, and informative. The on-line experience was very good. The only thing I would like to see improved is the diagram of the truck I rented. I took a great deal of time ensuring the dimensions of the truck would hold the sectional couch I was moving. What the diagram didn't indicate was the wheel wells on either side of the container that stuck up four and a half inches and stretch for nearly two feet. Also, the gas tank stuck up on the left side. Not know these were there made it impossible to fit the pieces of the couch in the truck as planned.
BRUCE WSo I had to drive it all the way to Lafayette instead of being able to drop it off in Crawfordsville, which was fine, but it was pouring rain. There was a note on the door location was closed. I had to turn it in Mobile take all kinds of pictures in the rain that part was awful but otherwise everything was great.
HEATHER BNot sure if they knew but when raining, the roof was dripping slightly and got somethings wet
BRYAN TRepresentative was very nice and very helpful
EMILY DExcellent customer service
ROBERT MGreat service, informative and easy process to get a uhaul
KARINA CExceptional customer service. Do I recommend this location to anybody? The agent behind the desk is very knowledgeable and very helpful. I thank you all very much.appreciate it all.
JOSEPH PNumber one in my book Anthony was very proffesional
WILLIAM PMy reservation and pick up involved multiple conversations. The people were always well informed, efficient, friendly, and helpful above and beyond.
DENISE CEmployees were no where to be found days prior to my pick-up, I walked into the store and had to wait 10 minutes until the lady got back from her lunch. Employees have no knowledge of the products they are selling to consumers nor do they have any knowledge of how to operate the U-Haul systems.
CLAYTON SSpurlock always provides an efficient, courteous, and friendly experience. I recommend them very highly!
KURT KFill up tank so when customer adds gas everyone will know the level it started at full and not play a guessing game! Check lights were on, tires were low.
SPENCER PThe truck has the Tire Pressure Monitoring System (TPMS) on which has nothing to do with the locate. So Uhaul needs to go pick it up.
STEPHANIE HReturned after hours. Signage was clear and obvious.
Steven PExtended hours
Elizabeth GGreat, helpful staff
ANDREW AWe returned on Thanksgiving day. Easy drop off with a key box. No person was there.
Kathy SFriendly and quick service. An Awesome Experience.
ALAN DGreat location! Very friendly staff. I always go to spurlocks for all my uhaul needs 😃
MARK WTrailer was dropped off after dark and the lot was a bit dark in spots. Other than that, it was fine.
WILLIAM SAlways very helpful and kind. Going the extra mile to help make this move great.
MARY WExcellent customer service. Highly recommended.
MASAKI MWindshield dirty. Cargo area dirty. Check engine light came on 20 mins within picking up. Flashing. Loss of power. Burning through gas. Case made through uhaul. And claimed to resolve situation today. Still no calls or effort made in form of reimbursement as usual with uhaul customer service when issues are present. Never resolved and forgotten about by your company who could care less
ZACHARY SVery friendly very helpful and very easy and stress free even in stressful times
KYLE DAt Spurlock ent. they always treat you with respect and go the extra yard out in the yard getting you hooked up, checking lights,and getting you on your way! I would give them 10 stars if it was an option!
RICKY PIt had about a quarter tank of gas on it when I was under the assumption it was going to be left with a full tank one of the lights for the top left passenger side was hanging out and I had no way of informing them that there was damage to the equipment before I took it their app was a little tricky to try to get things figured out cuz I was late which is my own fault but other than that it was all right
Megan LGreat customer service!!!
Arturo VIt was fast and easy.
JAMES S