Met all requirements for a day move at a reasonable price. The return after business hours application process worked very well. Thanks
STANLEY S
Customer Reviews for Spurlock Ent
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They’re awesome People, friendly and always helpful
ALONSO DMake instructions clearer
Ivanna MNice experience.
JAMES KGreat service and the farm toys in the store are very cool. Thanks!!
THOMAS MVery friendly and helpful. Great overall first experience!
Mandy PEasy and quick drop-off, great service.
Mark BQuick and efficient service!
GAYLE BVery friendly and efficient service!
BLAIR ROutstanding and friendly customer service!
WILLIAM BIt was a pleasant experience, the guy that helped was such a gentleman. Thank you.
GARDENIA BReservation stated 2days, and I returned the truck exactly 48 hours after I rented and was charged for an extra day, since apparently it was supposed to be back by noon -
Nicholas WEverything was great,friendly people
DAVID SThey were awesom
JAMES CLoved the store and all the toy trucks they had there. There was a mom and two children there when I arrived taking it all in: precious. Gent that took care of me was friendly, engaging, and informative. The on-line experience was very good. The only thing I would like to see improved is the diagram of the truck I rented. I took a great deal of time ensuring the dimensions of the truck would hold the sectional couch I was moving. What the diagram didn't indicate was the wheel wells on either side of the container that stuck up four and a half inches and stretch for nearly two feet. Also, the gas tank stuck up on the left side. Not know these were there made it impossible to fit the pieces of the couch in the truck as planned.
BRUCE WSo I had to drive it all the way to Lafayette instead of being able to drop it off in Crawfordsville, which was fine, but it was pouring rain. There was a note on the door location was closed. I had to turn it in Mobile take all kinds of pictures in the rain that part was awful but otherwise everything was great.
HEATHER BNot sure if they knew but when raining, the roof was dripping slightly and got somethings wet
BRYAN TRepresentative was very nice and very helpful
EMILY DExcellent customer service
ROBERT MGreat service, informative and easy process to get a uhaul
KARINA CExceptional customer service. Do I recommend this location to anybody? The agent behind the desk is very knowledgeable and very helpful. I thank you all very much.appreciate it all.
JOSEPH PNumber one in my book Anthony was very proffesional
WILLIAM PMy reservation and pick up involved multiple conversations. The people were always well informed, efficient, friendly, and helpful above and beyond.
DENISE CEmployees were no where to be found days prior to my pick-up, I walked into the store and had to wait 10 minutes until the lady got back from her lunch. Employees have no knowledge of the products they are selling to consumers nor do they have any knowledge of how to operate the U-Haul systems.
CLAYTON SSpurlock always provides an efficient, courteous, and friendly experience. I recommend them very highly!
KURT KFill up tank so when customer adds gas everyone will know the level it started at full and not play a guessing game! Check lights were on, tires were low.
SPENCER PThe truck has the Tire Pressure Monitoring System (TPMS) on which has nothing to do with the locate. So Uhaul needs to go pick it up.
STEPHANIE HReturned after hours. Signage was clear and obvious.
Steven PExtended hours
Elizabeth GGreat, helpful staff
ANDREW AWe returned on Thanksgiving day. Easy drop off with a key box. No person was there.
Kathy SFriendly and quick service. An Awesome Experience.
ALAN DGreat location! Very friendly staff. I always go to spurlocks for all my uhaul needs 😃
MARK WTrailer was dropped off after dark and the lot was a bit dark in spots. Other than that, it was fine.
WILLIAM SAlways very helpful and kind. Going the extra mile to help make this move great.
MARY WExcellent customer service. Highly recommended.
MASAKI MWindshield dirty. Cargo area dirty. Check engine light came on 20 mins within picking up. Flashing. Loss of power. Burning through gas. Case made through uhaul. And claimed to resolve situation today. Still no calls or effort made in form of reimbursement as usual with uhaul customer service when issues are present. Never resolved and forgotten about by your company who could care less
ZACHARY SVery friendly very helpful and very easy and stress free even in stressful times
KYLE DAt Spurlock ent. they always treat you with respect and go the extra yard out in the yard getting you hooked up, checking lights,and getting you on your way! I would give them 10 stars if it was an option!
RICKY PIt had about a quarter tank of gas on it when I was under the assumption it was going to be left with a full tank one of the lights for the top left passenger side was hanging out and I had no way of informing them that there was damage to the equipment before I took it their app was a little tricky to try to get things figured out cuz I was late which is my own fault but other than that it was all right
Megan LGreat customer service!!!
Arturo VIt was fast and easy.
JAMES SNothing very friendly staff easy to work with on returning
Jeremy BGentleman behind the counter was extremely friendly and helpful. He's a very good people person. It was and always is a painless experience.
E HAnthony did a good job Explaining everything . Thank you!
TODD CAlways friendly. Always plenty of inventory. Always quick and efficient.
RICHELLE PEverything was great, except for the pickup process. The scanning of documents was way too long and glitchy. I had to re submit my pictures a few times and the submission took too long and online operator was not helpful. The online operator dropped our check in process, and I had to restart over, even though it wasn't my fault the website kept lagging and not responding.
Laura CVery friendly, personable, professional and quick!
HOWARD NTruck was in place and clean. BUT, it did not have 2 items I had requested and still got charged for them. I sent pictures of the empty cargo area. That's a first for me: all times in the past the truck was ready as reserved.
William HGreat customer service and speedy transaction. Thank you!!
MYSTI SThe young tan gentleman who helped me was extremely helpful and personable, he made the experience excellent. I recommend he get a raise because he is a great employee and good person. Can't find good help like that often these days. Thank you!
Tyler RGreat customer service!
KYLE B$248 fee charged because my worker dropped off the truck at the wrong place. I thought this was a large amount to pay. And only one employee on duty to check in 12 people waiting in line. My worker left the truck without being seen by anyone hence the mistake could have been corrected if u haul had been able to consult with my worker and more employees on the job to deal with waiting customers who were frustrated at the amount of time to check in customers
EDWARD SN/A
KAYE SI had a drop off time selected and the gentlemen addressed me by name when I pulled into the lot, very inviting.
THOMAS EFirst time using this U-Haul location. Plenty of equipment available. VERY friendly and helpful staff who made checkout and check-in easy
GREGORY SSweep out the bed prior to customer arrival
JOHN F