Costumer service was 10/10. Very professional, punctual and great over all service
MATTHEW M
Customer Reviews for SS Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The customer service was amazing. The staff was friendly and helpful. I will choose this location in the future and will recommend to friends and family. I have no complaints.
SHANAE CEverything was great no complaints
DAISY APatty was very great to work with ! I highly recommend this location.
MARSHANAE MVery rude a n d disrespectful and very races and needs to be courtios to people.
JAVIER CGreat customer service from Patty at SS Mini Storage and Uhaul in Perris, CA location . Highly recommended easy process for checking in and out process. Any questions notify Patty she has excellent customer service skills and will go above and beyond to help the customer!
JEREMY BThe customer service was professional and well worth it.. made me feel comfortable in the near future. I will come back to this location.
JAMES JBad customer service was rude when communicating not coming back to that location
BEATRIZ CNo improvement needed. Excellent overall experience. Clean and well maintained truck and equipment. Patty was very knowledgeable. She went above and beyond my expectations. 10 out of 10!
PHEBE Dfast friendly service, the truck rental from this U-haul location was 100 percent stress free. Highly recommend, Truck was clean and ran perfect.
JUAN DOur experience was great !! Patty From as mini storage was very professional , courteous , and so very nice !!
Jason LPatti has always been excellent during our transactions. We really appreciated all her help and will be referring her to anyone that might need these services.
DANIEL TShe was very friendly and polite! I will definitely come back here.
ANA GThere were no instructions on how to get into the gate.
JAMES BCustomer service was amazing.
KANESSA WThe manager at ss mini storage did amazing job she literally went above and beyond thank you so much for your service I will definitely be back
RICARDO BLot was large which enabled easy parking for any size truck. The associate was very communicative, helpful, and pleasant. Customer service excellent!
Melanie Cthe service was great ! i wish i caught her name but the woman at the front desk was very patient and helpful with the entire process which made it super easy.
GRECIA BIt is so nice to see that there's still honest hard-working people in this world. Very professional, easy to talk to.The trucks are brand new 5 star experience.
RAYMOND VWonderful customer service from Patty
Rosalinda SThe lady that worked at this location was the nicest person. Extremely helpful and very patient.
ROBERT BPatty Provide me With Excellent Customer service I'm Very Happy with my storage unit. And the UHaul Truck Was Very Clean.
ELIZABETH DPatty was super nice and helpful. She explained things thoroughly, and even gave us extra miles for free. You made the moving process easier with your help. Thanks so much!
ERICA AThe woman running the U-Haul rentals charged me 450+ for a 198 rental, which caused me to overdraft my bank. I don’t know how she messed up at math so badly, but it put me in a financial bind and I need the remainder of my money back. Also, she demanded to call my wife and woke her up so she could verify the second contact number. Then she took a photo of me with her personal cellphone for “policy” which hasn’t happened the last 4 uhauls I rented within the month. She was very rude, unhelpful and screwed me over financially in a tough spot. If this was my first U-Haul experience, I would never use your services again.
NICKOLAS BThe experience, equipment and customer service were excellent. Patty went above and beyond to assist us in every way. Instead of sending us to another location to pick up the size truck we needed, she arranged it at her site for our convenience and preference. Secure site if your car is staying, equipment was very clean, and Patty provided customer service that exceeded expectations. This is where I'll go if needed again.
CARLOS NExcellent customer service, the U-Haul rep at SS Mini Storage in Perris, Ca was so helpful and knowledgeable, would definitely recommend to pick up from this location. Everything was fast, easy and convenient!
ABIGAIL PPatty is so friendly, knowledgeable and an asset to Uhaul.
Dana GEverything was amazing from going in renting a truck and leaving at a timely manner customer service was great.
JASON FLady at front desk was very rude and yelled at me for no apparent reason and threatened to cancel my reservation without cause. Other than that the truck was in good condition.
Nolan DPerson working there lied to me. Brought the truck back and wanted to rent a 10 ft truck. There were at least 5 or 6 on the lot. All of them advertised $19.95 in town rental. She told me she could not rent me one because they were all one way rentals. So I went to another u-haul provider and after spending 2 hours trying to get another truck found out I am no longer able to rent from u-haul. She could have been honest and told me that. Ended up going to penske and losing 4 hours on my final moving day. Did not get the time I was planning for cleaning. So all of this will cost me more than time.
JAMES BPatti was soo great. Super helpful and super friendly.
Anthony AThe woman manager was EXTREMELY RUDE, unprofessional and had a sense of entitlement . But, her husband or man manager was extremely courteous, kind and professional. I would only recommend this location if she was NOT around.
Salvador RThe lady in side was very rude and didn’t listen to me about my return date and had me returning it earlier then I needed to
Ruby GI had a malfunctioning van, didn’t realize until I had to get gas. Went back to to get a replacement and it took a couple minutes. Customer service was great and smoothly
Bianca SPerfection !
Simon APatty was excellent friendly and communicative
Roger OExcellent service!
Albert APatty was the best! She took the time to explain options to me to find the best truck and plan to fit my needs.
Dottie MCustomer service was amazing. From start to finish it was an easy process.
Cindy RGreat experience. Easy in an out
FELISHA TMs Patty was excellent. We will always rent at this location. She is the absolute best. She made us feel like UHaul is here for us. No stress, every detail was explained clearly. She made our moving of furniture very easy. Thank you again Ms Patty. You are the face of UHaul!!!
REGINA BExcellent customer service
Gavin BSomebody make my reservation in other location in a wrong way. They give the truck with less than a half tank of gas and they charge me extra 19dlls for the gas that they dont give to me. And they dont give to me the 50dlls for make my reservation wrong. Any way , the truck was very well and works perfect for my needs.thank you
Judith JI couldn't have been happier with the service I received from Patty at U HAUL in Perris, CA. Patty was extremely helpful with the whole process. I was truly impressed and happy with the entire experience.
Andre MThe customer service was more than great , I was very pleased with everything, thank you
juan oGood customer service!
Amaury HThe lady working there was beyond rude from the moment she called to confirm if I was picking up the U-Haul. She just seemed like she has no manners. I would not recommend anyone to deal with her. I don’t know how they have someone like her working the frontline of customer service for such a big company.
Alexandra SIt is in my best judgment that i was scammed dropping off the truck at a third-party-drop off. In what logic would a one way trip from long beach- costa mesa- menifee accumulate 354miles?!? I was charged $278 INSTANTLY on top of the $200 that was paid to rent the truck. In the middle of me trying to dispute the charge!! They didnt even let me finish trying to make sense of what happened. Safe to say that this experience is something i would not recommend to anybody.
MANUEL QLocal and Regional Marines, and Veteran families helping one another.
Theodore KAbsolutely great service!
Diamond MI would like the cost to be lower. I’m not sure why we need to pay a fee per mile when we are paying for gas to fill the truck up. My only complaint.
Adriana AFriendly and very helpful. Really good place.
Jesus MExcelente Customer Service!😃👏👏👏👏👏👏👏
Henry LNothing at this location. I text the rep to thank her for her customer service as it’s not easy to come by. We definitely need more humans like her.
Rafael RHonesty, ethics and learn how to talk to customers without being a condescending ahole!!
Charlene RExcellent customer service would definitely have their service again
Hernan BTruck ran great.
oswaldo rRented the 26' truck for the day and everything in the truck was clean and in working order, including the much appreciated A/C. Person at the counter was very nice and explained all terms and conditions. I will be renting again from this location.
Richard LNo improvements, my experience was perfect. Thank you SS Mini Storage!
James LJust keep up the good work!
mona lI was help by a really nice lady from the counter
Salvador V