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TRAVIS S
Customer Reviews for SS Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Better Customer Service. This location is open when they decide to be. They never give copy's of the paperwork to keep in the rental and charge way to much per mile. Even on the website its shows less, Also when doing a pick up explain the process, it took me 1 hr to pick up the truck and i was late to my appt.
donald rThe smell inside the truck almost made unbearable to drive.
Eric LIt would be better if you could talk to the person at the desk. Rather than at a little window. Could explain little more about turning the vehicle in.
Roger CI dropped off after hours so not able to fully rate.
DAVID VThe app worked great and we were able to pick up the truck in a few minutes. The attendant was friendly and helpful. Glad I found a place close to home.
DAYTON PNo one was there so the guys had to call for guidance.
Melanie MWe dropped it off after hours. The process was easy.:)
Sheryl TEverything was Amazing!
Becky SThe customer service was great at this location and she was very kind and helpful.
Andrea SThey were very helpful. I wasn't able to check in online, but the staff was very accommodating.
Christina Rthe person running the place went out of her way to let us pick up the u-haul early, that was so great of her!!!
Chris DStill takes too long when picking up the vehicle. Can we do more when we reserve it to speed up the process when we pick it up??
Charles RContinue with the world class service as always.
Emmanuel AI walked up to a slide window. No office to go in. He was nice and the process was quick.
Susan OI rented the truck not knowing that a lock was on the back which wasted 4 hours trying to fix that problem with no reimbursement from U-Haul for lost time and inconvenience.
Floyd wFriendly staff very helpful
Christine MA window to speak to someone and asking for help is non existent at this location.
Melody WI had a storage unit there for almost 8 years and never really had a complaint. The only thing that ever bothered me is that atleast 2 units had people living in them. Kinda creepy, but they never bothered anyone.
TAMI C | Overall ExperienceThe truck was not ready upon arrival. It was missing 2 items we reserved, blankets and a furniture dolly. The truck was clean, but smelled very badly of cigarette smoke inside the cabin. Very offensive to a non smoker. The pickup location was great for us and the e-check in for drop off was very convenient.
Cynthia BHard to locate, google maps took me to 2 incorrect places.
matt BContinue with the great service. Dispite the connection issues, things went well. If we need another truck rental, we will definitely come back.
jerrald hOk
ROBERT HThey will do you right and work with you
ronnie s | Overall ExperienceScrewed up my reservation that caused a cascade effect through 4 different U-Haul reservations in multiple states. Would never use again.
Jillian GThe truck was clean but needs work. The ventilation has a high squeal/whistle when driving that it shouldn’t. The radio can not drown it out. Also it’s in major need of an alignment as it is down on the right which makes steering not only difficult but hazardous. I’m lucky to be experienced enough that I could manage but I will check for this in the future when renting. Also I could not adjust the passenger side mirrors. I dont know if that is designed that way but I did need them to be adjusted but couldn’t.
Hannah RNO ONE is ever available to help with Uhaul related questions or issues at that location. And I was charged for 3 days instead of two..even though the truck was returned prior to checkin of 8am on day two!! And when I called to dispute, the guy who answered the phone said that the girl who does Uhaul check ins wasn't even working that day!! What is going on there?! BE WARE AND CHECK YOUR RECEIPTS!! THERE ARE MULTIPLE COMPLAINTS FOR THE SAME ISSUES!!
Sarah HI was charged for an extra day after I rented the truck for 3 days. I returned the truck a day early and still got charged for 4 days. I couldn't put the keys in the lock box because of the key fob was too big. I called them that night and the next morning where I left messages that the keys were put in the mail slot. When I checked the receipt and called the storage facility today they said they could not correct the charges. I called the number they told me to call and I never spoke to anyone my call was disconnected. I am still waiting. I will never use U-Haul again!
cara oThe poor guy that runs the place needs to get a better Internet connection. Friendly staff and a clean place. I would recommend.
ROBERT SThe employee was very helpful and processed us picking up the trick very efficiently.
Karyl KThe particular box truck seemed to need a little maintenance. Otherwise it was perfect.
samuel lMaybe a short video on how the various ways to execute transactions.
Jason WAlways a clean, convenient, and will use them in the future!
Paul S | Overall ExperienceNice people. Would prefer it if they accepted cash as a payment.
MONICA GEverything was great & convenient. I will recommend any movers to the SS storage location.
Dana SWE HAD PICK-UP AT HWY 20 IN CLAREMORE. THEY CALLED ME TO INFORM US THAT WE WOULD BE CHANGED TO THE REAVIS LOCATION BUT SAID WE COULDN'T PICK IT UP UNTIL 9 AM INSTEAD OF 8 AM. GOT TO THE REAVIS LOCATION THE NEXT DAY AND FOUND ONLY THE CAR HAULER READY. GOT ANOTHER MESSAGE THAT THE TRUCK WAS NOW AT A DIFFERENT LOCATION AND WE HAD TOO GO AND PICK IT UP WASTING ANOTHER HOUR (COULD HAVE PICKED IT UP AT 8 AM. TALKED WITH AND AGENT ABOUT THE RUN AROUND. SHE TOLD US WE COULD GET A $ 50.00 CREDIT. I ASKED FOR MORE AND SHE TOLD TO CALL THE COMPANY. NEVER GOT THE CREDIT AND NEVER GOT A CALL BACK FROM U-HAUL.TALKED TO VALERIE ON AUGUST 8TH AT 6:19PM ABOUT THIS AND SHE SAID SHE WOULD SEND A MESSAGE TO (NATALIE) TO CALL US BACK. IT NOW HAS BEEN 10 DAYS AND STILL NO CALL !!!!!!. ON AUGUST 18 TRIED TO TALK WITH CUSTOMER SERVICE AND GOT TO CHAT WITH 2 PEOPLE ALEXIS AND LACHAN AND BOTH OF THEM CUT ME OFF BEFORE ANYTHING WAS RESOLVED. THAT'S WHAT YOU CALL A WELL RUN BUSINESS (JUST JOKING)
Paul JEverything was great...Thank you.
CINDY MNot a thing was good service
LEE BThere was a lot of squeaking in the front-end. May need to have the vehicle serviced. But other than that good experience.
HEATHER PThe equipment was clean enough and well enough maintained for being an often and hard used vehicle. There were several dings and scratches which were marked sufficiently, but wouldn’t affect the use of the vehicle. They came out and checked when I spotted a few extra dings and scratches that had been missed, and, they marked those as well. Staff people were polite and answered my questions. I have no complaints.
BRONWYN IThey were there when I needed it. Very nice, didn't even pro rate units. That was a shocker to me. First time ever anyplace that ive gotten 2-3 days free. They're not $ hungry, humans with generosity. I like it. Convenient in and out...ALL NIGHT LONG. Another plus, a lot of them have bankers hours when in real life people don't. If I ever need storage again this will be my first stop.!! Thanks guys you really helped me out
Janis D | Overall ExperienceBest place for storage ever! Thank you!
vicki m | Overall ExperienceConveniently located with easy access. Very pleased with the facility and the management
jeffrey b | Overall ExperienceSafe place to store my antiques
SHARLA R | Overall ExperienceWas very happy with staff they worked with me above and beyond what other facilities have in past they could have sold my stuff on a couple of occasions but they help me to save it
marcus b | Overall ExperienceHighly recommend this storage facility! Very nice folks to work with. If I ever need to rent a storage again....I'll be back!
kathy m | Overall Experience