Customer Reviews for SS Storage
(U-Haul Neighborhood Dealer)

Rating:

2.0

Also the movers that was contracted through was horrible, unprofessional, and caused me to loose items that can never be replaced, loose things that can be replaced but never mean the same due to them being gifts or inherited from dead loved ones, and then loose things that can be replaced eventually when I have the money because they did not show up to actually do work untill 6pm an hour after I was to even return the truck. Loaded one load then drove over emptied that load. They took 4 hours to do that. Dropped my washer and dryer and now dryer makes noise. My daughter and I worked the best we could to get the rest on several loads in my little ford focus until my dead line to be out at 11:59 pm set by management and my notice of moving that I turned into them. So when time ran out what was left stayed. I will never rent from U-haul and never get movers through u-haul again. Plus make sure all my family and friends that are moving not take a chance on you either. Hell the woman at Ss Storage was even late to work that morning. I was not the only customer that was waiting 20-30 minutes after our pickup times for her to show up. She did no walk through or anything. The truck had mcDonald sacks stuck in the wheel hub area and I left them there because it was not my place to clean up after someone else. Never again will I subject myself to this much anxiety and mental anguish again. Thank you Mrs Anna Phillips Disabled Widow.

Rating:

4.0

This was the first time using the automated system. It was a little confusing at first, but once I got into it, it was great.

Rating:

4.0

17Ft. Box truck was in poor mechanical condition. Front suspension (steering) was very worn. Bad vibration in drive line between 55 - 60 mph. Driver's seat broken down. Have rented U-haul many times, this was by far the poorest condition I've seen.

Rating:

5.0

Charging milage is wrong we put the gas back in and that should cover milage

Rating:

5.0

Great customer service, very helpful, friendly staff. Highly recommend.

Rating:

5.0

No improvements needed. Very easy rental and pleasant person

Rating:

5.0

A little more warning on change in rental location and change in rental time would be helpful.

Rating:

5.0

They were very helpful and offered parking help.

Rating:

5.0

Great service, thanks.

Rating:

4.0

Great Service.

Rating:

4.0

None

Rating:

5.0

Very friendly knowledgeable and was exactly as I was told when I called!!

Rating:

5.0

The cell phone check in really sucked, could not do it one day and the next too me an hour

Rating:

5.0

the manager at the location goes above and beyond for their customers!

Rating:

3.0

The back end of the truck was filthy, looked like the previous renter and hauled plants and dirt. Should have been swept clean. Not to mention having to check back in the vehicle online is for the birds. When you have been moving for 2 straight days, it's freezing cold, you're tired and still have things in 3 or 4 personal vehicles to unload the last thing you want to do is stand outside in the cold and do the job of the rental company. If you fill out the mileage, gas gauge info take pictures of that, of all sides of the truck (inside and outside) as well as where the darn thing is parked....we are doing your job. Way to make it as INCONVENIENT as freaking possible for your customers

Rating:

5.0

great help and very professional!

Rating:

5.0

Expensive. But good service. Said 1995 a day but got charged 40 a day

Rating:

5.0

Super nice and friendly staff

Rating:

5.0

Nice and professional

Rating:

5.0

Customer Service Excellence!

Rating:

5.0

Don't charge for the mileage if the customer has to drive to a different location to pick up other items that they rent. SS did a great job renting the dolly

Rating:

5.0

everything went so smooth - it was overall a VERY satisfactory experience. I've used U-Haul before and was never impressed. This time I was impressed.

Rating:

3.0

The staff here was friendly enough but seemed apathetic to the problems the damaged hand truck created.

Rating:

5.0

Very nice location and they explained everything to me so the experience was smooth and easy.

Rating:

5.0

Went above and beyond to be sure my truck was available on time. They know me when I walk through the door. Now, we're in Arkansas and will have to break in a new store. Thank you.

Rating:

4.0

No one was there. They said they didn't work on Sunday's. But we made our reservation on line and with easy step by step instructions we were able to get the U Haul truck we needed and the keys were left for us to find. Over all I'd have to say my experience was very good. Were happy with our rental.

Rating:

3.0

Make it a little bit easier to get the keys for a uahul. I had difficulty getting them out of the truck

Rating:

5.0

Took very good care of me thanks

Rating:

5.0

Safe place to store my antiques

Rating:

5.0

Was very happy with staff they worked with me above and beyond what other facilities have in past they could have sold my stuff on a couple of occasions but they help me to save it

Rating:

5.0

Highly recommend this storage facility! Very nice folks to work with. If I ever need to rent a storage again....I'll be back!