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Helena B.
Customer Reviews for SS Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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ROBERT H.They will do you right and work with you
ronnie s. | Overall ExperienceScrewed up my reservation that caused a cascade effect through 4 different U-Haul reservations in multiple states. Would never use again.
Jillian G.The truck was clean but needs work. The ventilation has a high squeal/whistle when driving that it shouldn't. The radio can not drown it out. Also it's in major need of an alignment as it is down on the right which makes steering not only difficult but hazardous. I'm lucky to be experienced enough that I could manage but I will check for this in the future when renting. Also I could not adjust the passenger side mirrors. I dont know if that is designed that way but I did need them to be adjusted but couldn't.
Hannah R.NO ONE is ever available to help with Uhaul related questions or issues at that location. And I was charged for 3 days instead of two..even though the truck was returned prior to checkin of 8am on day two!! And when I called to dispute, the guy who answered the phone said that the girl who does Uhaul check ins wasn't even working that day!! What is going on there?! BE WARE AND CHECK YOUR RECEIPTS!! THERE ARE MULTIPLE COMPLAINTS FOR THE SAME ISSUES!!
Sarah H.I was charged for an extra day after I rented the truck for 3 days. I returned the truck a day early and still got charged for 4 days. I couldn't put the keys in the lock box because of the key fob was too big. I called them that night and the next morning where I left messages that the keys were put in the mail slot. When I checked the receipt and called the storage facility today they said they could not correct the charges. I called the number they told me to call and I never spoke to anyone my call was disconnected. I am still waiting. I will never use U-Haul again!
cara O.The poor guy that runs the place needs to get a better Internet connection. Friendly staff and a clean place. I would recommend.
ROBERT S.The employee was very helpful and processed us picking up the trick very efficiently.
Karyl K.The particular box truck seemed to need a little maintenance. Otherwise it was perfect.
samuel L.Maybe a short video on how the various ways to execute transactions.
Jason W.Always a clean, convenient, and will use them in the future!
Paul S. | Overall ExperienceNice people. Would prefer it if they accepted cash as a payment.
MONICA G.Everything was great & convenient. I will recommend any movers to the SS storage location.
Dana S.WE HAD PICK-UP AT HWY 20 IN CLAREMORE. THEY CALLED ME TO INFORM US THAT WE WOULD BE CHANGED TO THE REAVIS LOCATION BUT SAID WE COULDN'T PICK IT UP UNTIL 9 AM INSTEAD OF 8 AM. GOT TO THE REAVIS LOCATION THE NEXT DAY AND FOUND ONLY THE CAR HAULER READY. GOT ANOTHER MESSAGE THAT THE TRUCK WAS NOW AT A DIFFERENT LOCATION AND WE HAD TOO GO AND PICK IT UP WASTING ANOTHER HOUR (COULD HAVE PICKED IT UP AT 8 AM. TALKED WITH AND AGENT ABOUT THE RUN AROUND. SHE TOLD US WE COULD GET A $ 50.00 CREDIT. I ASKED FOR MORE AND SHE TOLD TO CALL THE COMPANY. NEVER GOT THE CREDIT AND NEVER GOT A CALL BACK FROM U-HAUL.TALKED TO VALERIE ON AUGUST 8TH AT 6:19PM ABOUT THIS AND SHE SAID SHE WOULD SEND A MESSAGE TO (NATALIE) TO CALL US BACK. IT NOW HAS BEEN 10 DAYS AND STILL NO CALL !!!!!!. ON AUGUST 18 TRIED TO TALK WITH CUSTOMER SERVICE AND GOT TO CHAT WITH 2 PEOPLE ALEXIS AND LACHAN AND BOTH OF THEM CUT ME OFF BEFORE ANYTHING WAS RESOLVED. THAT'S WHAT YOU CALL A WELL RUN BUSINESS (JUST JOKING)
Paul J.Everything was great...Thank you.
CINDY M.Not a thing was good service
LEE B.There was a lot of squeaking in the front-end. May need to have the vehicle serviced. But other than that good experience.
HEATHER P.The equipment was clean enough and well enough maintained for being an often and hard used vehicle. There were several dings and scratches which were marked sufficiently, but wouldn't affect the use of the vehicle. They came out and checked when I spotted a few extra dings and scratches that had been missed, and, they marked those as well. Staff people were polite and answered my questions. I have no complaints.
BRONWYN I.They were there when I needed it. Very nice, didn't even pro rate units. That was a shocker to me. First time ever anyplace that ive gotten 2-3 days free. They're not $ hungry, humans with generosity. I like it. Convenient in and out...ALL NIGHT LONG. Another plus, a lot of them have bankers hours when in real life people don't. If I ever need storage again this will be my first stop.!! Thanks guys you really helped me out
Janis D. | Overall ExperienceBest place for storage ever! Thank you!
vicki m. | Overall ExperienceConveniently located with easy access. Very pleased with the facility and the management
jeffrey b. | Overall ExperienceThe trucks interior was cleaned. The passenger side mirror was not in working order. It wouldn't stay in the the position that I needed it to be in order to see the side view. The speedometer was not working. And lastly, the engine kept losing power and would not switch gears while I was driving it. Not safe at all for the road.
JONATHAN L.The U-haul phone app is a FAIL!!! I could make the reservation, but could not complete pickup process nor complete the return process with the phone app. Reading the reviews on the app apparently I'm not the only one that has had this problem.
STEVEN G.THE LADY WAS REALLY NICE AT FIRST... BUT THEN I ASKED FOR A COUPLE MORE DAYS AND SHE EXTENDED IT 10 DAYS AND OVERDREW MY BANK. I CALLED TRIED CALLING AND GETTING A REFUND AND THEYN DENIED IT SO I KEPT THE TRUCK AS LONG AS THEY CHARGED ME FOR THE DISTRICGT MANAGER OF IT IS NOT PROFESSIONAL EITHER.
SAMANTHA L.Truck due back at noon. I arrived at 8:45 am to realize there hours started at 9. However, I waited until 9:15 and still no one had arrived. I had an appointment and could wait no longer so locked the truck and left the key with a note in the mail slot. A half hour later I phoned but no answer so left a voice message about the key and the note. I did receive a call back from the location a couple of hours later - mainly to advise me that I was being charged extra due to the gas situation. (i.e I returned it with what I actually started with instead of 1/2 tank which it apparently should have had).That part was not the location's fault, but I was not happy to wait a half hour in the freezing temps this morning and have no one open at the displayed time.
James N.I have used this location several times. They are always friendly and willing to help.
ROBERT S.Also the movers that was contracted through was horrible, unprofessional, and caused me to loose items that can never be replaced, loose things that can be replaced but never mean the same due to them being gifts or inherited from dead loved ones, and then loose things that can be replaced eventually when I have the money because they did not show up to actually do work untill 6pm an hour after I was to even return the truck. Loaded one load then drove over emptied that load. They took 4 hours to do that. Dropped my washer and dryer and now dryer makes noise. My daughter and I worked the best we could to get the rest on several loads in my little ford focus until my dead line to be out at 11:59 pm set by management and my notice of moving that I turned into them. So when time ran out what was left stayed. I will never rent from U-haul and never get movers through u-haul again. Plus make sure all my family and friends that are moving not take a chance on you either. Hell the woman at Ss Storage was even late to work that morning. I was not the only customer that was waiting 20-30 minutes after our pickup times for her to show up. She did no walk through or anything. The truck had mcDonald sacks stuck in the wheel hub area and I left them there because it was not my place to clean up after someone else. Never again will I subject myself to this much anxiety and mental anguish again. Thank you Mrs Anna Phillips Disabled Widow.
ANNA P.This was the first time using the automated system. It was a little confusing at first, but once I got into it, it was great.
EDWARD N.17Ft. Box truck was in poor mechanical condition. Front suspension (steering) was very worn. Bad vibration in drive line between 55 - 60 mph. Driver's seat broken down. Have rented U-haul many times, this was by far the poorest condition I've seen.
Steven G.Charging milage is wrong we put the gas back in and that should cover milage
WHITNEY K.Great customer service, very helpful, friendly staff. Highly recommend.
MICHAEL H.No improvements needed. Very easy rental and pleasant person
scott C.A little more warning on change in rental location and change in rental time would be helpful.
Richard B.They were very helpful and offered parking help.
Paul D.Great service, thanks.
Todd W.Great Service.
THOMAS R.None
NENGGE V.Very friendly knowledgeable and was exactly as I was told when I called!!
LINDA C.The cell phone check in really sucked, could not do it one day and the next too me an hour
Ann K.the manager at the location goes above and beyond for their customers!
Victoria H.The back end of the truck was filthy, looked like the previous renter and hauled plants and dirt. Should have been swept clean. Not to mention having to check back in the vehicle online is for the birds. When you have been moving for 2 straight days, it's freezing cold, you're tired and still have things in 3 or 4 personal vehicles to unload the last thing you want to do is stand outside in the cold and do the job of the rental company. If you fill out the mileage, gas gauge info take pictures of that, of all sides of the truck (inside and outside) as well as where the darn thing is parked....we are doing your job. Way to make it as INCONVENIENT as freaking possible for your customers
Breanna R.great help and very professional!
Lyndsey H.Safe place to store my antiques
SHARLA RENEE V. | Overall ExperienceWas very happy with staff they worked with me above and beyond what other facilities have in past they could have sold my stuff on a couple of occasions but they help me to save it
marcus b. | Overall ExperienceHighly recommend this storage facility! Very nice folks to work with. If I ever need to rent a storage again....I'll be back!
kathy m. | Overall Experience