Customer Reviews for St Andrews Service Centre

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of St Andrews Service Centre

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John D.
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This location and Franchiser was excellent!!! I have used the others in our City and WILL NEVER EVER EVER deal with them again!. St Andrews was EXCELLENT.

ARLEY B.
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Customer did not leave a comment.

WILLIAM R.
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Excellent service

Andrew R.
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Have the gas tank FULL at pick-up. Makes it easier to fill before returning, filling to 5/8 of a tank takes too much fooling around and guessing.

WILLIAM R.
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Customer did not leave a comment.

WILLIAM R.
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Excellent service and vehicle

WILLIAM R.
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Excellent service. Vehicle was ready when promised, clean and comfortable. No issues. I'll use this dealer next time.

richard L.
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Customer did not leave a comment.

Ginette L.
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Nothing. He was so easy and friendly to deal with. Would recommend him 100%

DILEK P.
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Customer did not leave a comment.

SAMIR B.
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I ordered a van that I did not found, I found a puckup instead.

gord H.
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Customer did not leave a comment.

Bobby R.
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Customer did not leave a comment.

CHARLEMAGNE C.
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Customer did not leave a comment.

todd U.
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Very impressed with the service at this location, will definitely use again.

OWEN O.
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Customer did not leave a comment.

Brent P.
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Nothing amazing service given and trailer worked great ! Will recommend this trailer to everyone!

Serge B.
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Glad to have found the right equipment for the job I needed to do.

MATTHEWRENE P.
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Called Uhaul and had to speak with numerous people about them suppose to be open and they were not. Was on the phone for over an hr to try and deal with this. Parents went back to this location 6 times and multiple calls to try and get the keys to them and their deposit back. Such unprofessionalism having to deal with this location. This all happened on Sunday. Please call for further information.

Ken B.
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Customer did not leave a comment.

Vernon J.
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Very friendly service, they hooked the tow dolly up and made sure the lights were all working. The only issue I did have, and had nothing to do with the location but more to do with U-Haul corporate, was that there was an extra charge/deposit on the rental. I had no problem paying it but it could have put it in the online quote I was given. All in all though, I was very pleased with my service.

Ronald M.
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Customer did not leave a comment.

DAVE C.
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Easy drop off and easy to find

russ B.
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Please inform customers that there drop off location may change, also please have uhaul dealers complete paperwork on day of drop off and not 3 days later

Andrew H.
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Marcel the owner delivers friendly fantastic service. So much so I will be trying him out as our mechanic.

Ronald G.
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Customer did not leave a comment.

John L.
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No improvement needed. The gentleman hitched it to my vehicle and unhitched it when I returned. Very good service.

RENE T.
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have more tie down anchors in the trailers other then that i can not think of anything else.

Julie V.
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Customer did not leave a comment.

KEVIN M.
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Excellent, fast and simple service, no surprises. Helped with hooking up the trailer to my truck. Personally I would like to see more tie down points along the wall and along the floor of the trailer allowing for more options when securing cargo

CHRIS A.
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Absolutely nothing. Marcel and Shane were great!

linda R.
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Owners were pleasant and easy to deal with.

alfie H.
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Customer did not leave a comment.

Matthew L.
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Very good service. Best I've had and I've rented many many uhaul. I will now only deal with this location.

Teddy T.
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Make location more visible on roadside

kevin L.
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Customer did not leave a comment.

jeff P.
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Customer did not leave a comment.

LARRY M.
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Very professional and personal caresabout the equipment

Sean M.
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The fellow who runs the shop (forget his name) was really pleasant and had us going in no time. No complaints at all. The truck was fine, except for the windshield wipers that were basically disintegrated and there being no washer fluid. I got caught in a bit of heavy rain and it was terrifying for a few minutes. If there had been more rain it could have been a really awful drive.

Joshua B.
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Very happy, the process was quick and easy

HENRY H.
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Very old truck and wheel element was off

murray G.
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The owner came out after operating hours and helped disconnect the trailer. He answered questions politely and informatively.

brian S.
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Fast friendly customer service. Very helpful.

Dale T.
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The man that served me went above and beyond what he needed to do...i liked the idea that we were able to pick it up at our convenience. We didnt need it until the the eveneing before our move and he stayed open until i got there to pick it up...koodos to him. Not many people would do that. Awesome service

gerald D.
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Excellent and helpful service. Thank you!

Ken E.
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Customer did not leave a comment.

james H.
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Customer did not leave a comment.

Shawn W.
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Amazing customer service. The guy working was very professional and was able to answer my questions. Would definitely choose this location for both pick up and drop off.

JOHN D.
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Customer did not leave a comment.

LORE D.
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Customer did not leave a comment.

Dana C.
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When I returned the trailer I had to text a cell # for service. They text back saying they would return in 15min. I was hopeing for assitance removing the trailer off my hitch but I managed, left and had to go back to the location for my deposite return. Not the best experience over all but the service person was kind.

andre B.
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I had my truck change location but the owner made a new truck réservation for me To have truck in st andrews really kind and appreciated

bill D.
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This was a friendly and seamless rental.

scott E.
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Customer did not leave a comment.

James W.
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Everything went like clockwork.on time ,polite efficient service.would definitely recommend u haul to family and friends.

Francois D.
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got transferred to this location. at the first pocation on Vincent-Massey St, Cornwall, price was higher than anticipated. got 3 different quotes. price wasnt clear until time of payment at new location. plus they wrote down all my credit card info on paper and also wrote down CVV # wich made me umeasy.

GLENN D.
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The roof leeked in moms atic , As well as in the middle of the box We had the truck for 7 days . We started loading it right away. So my family's stuff was in there for 6 days. The books in the front are runined And one mattress was wet and full of mold . The owner of the location didn't seem conserened . I payed good money to rent a truck, expecting the truck is maintained. To properly Carry my family's belongings. But I guess that's too much to ask . I will never recommend u haul . And never use it myself again .

richard P.
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Customer did not leave a comment.

Brenda B.
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Could not have asked or hoped for a better experience. Everything was super smooth. Would totally use Uhaul again.

Carol P.
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Customer did not leave a comment.

bob D.
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Customer did not leave a comment.

BERTHA C.
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I was very pleased with the service and equipment. U Haul even called me to offer me a special discount price. The dealer was very courteous and helpful. I will definitely use U Haul again when I move my stuff out of the storage into my new permanent home. ????

joey M.
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Customer did not leave a comment.

fernande K.
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Proprietaire tres agreable , customer oriented,

brad L.
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Customer did not leave a comment.

MICHAEL S.
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Customer did not leave a comment.

Miguel M.
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Great customer service. Thanks!

tracey S.
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Everything was good

Thomas G.
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Your software sucks and gave this time and at others locations lots of problems. You need to to do software and website improvements. Get your IT department act cleaned up.

Robert S.
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Marcel went above and beyond in helping to make a terrible situation better!

CRYSTAL G.
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Glad we were able to have it for the 24hrs

ROBERT J.
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Excellent service.

tracey S.
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Customer did not leave a comment.

amie M.
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Customer did not leave a comment.

RONALD G.
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It was great service. Supplied what we needed quickly and easily

brenda B.
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Customer did not leave a comment.

sylvia M.
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We had no problems and the price was good!

Anis H.
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Customer did not leave a comment.

Nick L.
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To contact a Uhaul agent took over 45 minutes.

luke L.
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The location I picked up from was not the location I reserved from. I had to drive 25 minutes to this location. Then when I got there, I was told my vehicle was to heavy to tow. The people at the other location had tried to cheat the system and said I was towing a ford focus, when what I actually have is a Buick enclave. So we had to switch thr trailers and I had to drive back, pick up my bike and drive back to the rental location. A total of 50 minutes not to mention the cost of gas, when I was supposed to be picking up less than 5 minutes from me.

brian K.
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cruse control in vehicle

Todd L.
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Customer did not leave a comment.

Emile R.
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Yes, however the operator was gone for coffee when I arrived(pick up was set for 08:30 - I arrived at 09:08. Waited over 45 minutes for operator to return. Once he arrived great service.

charles G.
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Customer did not leave a comment.

natalie M.
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Very professional Thanks

larry M.
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Great trailer, Would use 2" ball to avoid rattling but overall great .

chris C.
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Customer did not leave a comment.

darcy D.
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The gentleman was polite, courteous and accommodating. Very satisfied.

christine M.
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Marcel was excellent to deal with. Our move went very smoothly thanks to all the details being taken care of as promised! We have since had two other family members move - we referred them to this business as well and they too were very satisfied. Thank you for taking some of the stress out of moving.

CHARLES G.
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Customer did not leave a comment.

louise S.
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Customer did not leave a comment.

Lian E.
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Service was great, friendly staff, but it took way too long to get through all the paperwork just to rent a utility trailer. I've definitely rented vehicles from other companies in half the time.

MATHIEU A.
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Customer did not leave a comment.

robert C.
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Customer did not leave a comment.

sheila M.
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Customer did not leave a comment.

David W.
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I chose this location because of other positive comments even though it was further away than others. Great guy, very professional and accommodating. Made moving the office a positive experience. Wildpop.ca

Mackenzie C.
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Customer did not leave a comment.

PIERRE B.
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Customer did not leave a comment.

TERENCE P.
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nothing, Marcel was excellent in offering all that u-haul had to offer and very very friendly to deal with.

No reviews have been submitted for this location.

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