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DIANE B
Customer Reviews for St George Outdoors
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very helpful. Very easy return. Good experience.
RALPH LThe young man backed the trailer up and parked it like a pro!
Wilbur MI recently rented a U-Haul 26-foot truck for a long-distance move from St. George, Utah to Sequim, Washington — about 1,200 miles in total. Overall, the experience was solid. Truck Performance: The 26' truck is spacious and easily fit a full household of furniture and boxes. The loading ramp was a lifesaver, making it much easier to roll heavy items in and out. The truck had plenty of tie-down points inside to secure the load. While it’s a big vehicle, it handled well on highways and mountain passes. Acceleration was slow when fully loaded, but that’s expected with a truck this size. Braking felt safe and reliable throughout the trip. Comfort & Driving: The cab had enough room for three people, and the seats were reasonably comfortable for long days on the road. Noise levels were what you’d expect from a moving truck — not luxury quiet, but fine for the purpose. The mirrors gave good visibility, though blind spots take some getting used to. Fuel Economy: Be prepared: this truck drinks gas. Over the full trip of about 1,200 miles, I averaged 8–10 miles per gallon. With a full load, fuel stops were frequent, so it’s worth planning them in advance. Rental Process: The pickup and drop-off were straightforward. Staff explained the truck features clearly and documented any existing scratches before I left. Returning was quick — a simple inspection and I was on my way. Pros: Huge storage capacity, perfect for large moves Easy-to-use ramp and tie-down options Reliable handling and braking, even on mountain roads Roomy cab for 2–3 people Cons: Very thirsty on fuel Can be intimidating if you’ve never driven a big truck Ride is a bit rough compared to smaller trucks Overall: The U-Haul 26-foot truck proved to be a dependable option for moving a full household across state lines. Despite the fuel costs, it was worth it to fit everything in one trip and drive with confidence. If you need space and reliability, this truck gets the job done.
Oleg ZMaybe be a little nicer to your customers
CASSIE SThe Uhaul representative here was friendly, helpful, and efficient. Location is conveniently located, return process was super fast and easy.
Todd SThe individual running this location was friendly, accommodating, and very easy to work with. We will definitely use this location again and tell our friends about it as well.
ERIC KThe young gentleman that helped us was very helpful and friendly.
MICHAEL CVery quick and easy drop off!
RACHAEL GOutstanding. Helpful in every way.... Thx
DALE HGreat drop-off spot with excellent service.
TIMOTHY KThe Truck I was renting was never checked, it was filled with someone else’s furniture. I wasted an entire day of my time unfucjing that situation. And they gave me 50$ back as a refund! I would never recommend U-Haul to anyone after this. I will never use them again! Ever!
Jeramy SI returned the trailer on a holiday so I didn’t have interaction with the staff. I did speak with them the day prior to get information on dropping off the trailer and the gentleman was very helpful, informative and professional.
THOMAS MReturn location closed for Pioneer Days celebration in St. George. Guy next door (not U-Haul Personnel) was helpful in unhooking and stowing trailer. Convenient centralized location.
JEFFREY EList what size hitch ball is required, I had to buy a new setup to tow the trailer. Drop off the the trailer was iffy, as there was no one there and disconnecting the trailer on the slope was difficult. Not a great experience.
WILLIAM FWe didn’t have ac most of the trip and it was hot.
TONYA WSee above for my experience with this inept company.
Richard RI was very impressed with the willingness of the staff to go above and beyond
SCOTT TThey overcharged me.
Steven SEmployee that helped me return the truck was very nice. He helped me with all my questions and concerns regarding the truck. Giving me proper directions and advice moving forward.
Trever GI reserved a 6x12 and the person that rented it didn’t return the trailer so I was given the option of a 5x9 which wasn’t big enough for what I needed to transport. So a waste of my money
DARREL MGreat service and friendly staff
ROBERT SGood service
ALAN RI was charged for an extra day even though the trailer was returned in under three days.
Daniel JTrailer seemed like it was dragging very heavy tow. Last trailer rolled smooth.
Samantha KMore details about where the key box is located. Also.... there is no specified area for finding the truck...it's all over.
Kestin WThe door mechanism on this trailer didn’t keep the door from falling on my wife’s head and injuring her. She got a large knot and bruise on her head.
MICHAEL WGreat location for dropping off the vehicles, plenty of room for large truck and trailer. Friendly staff.
JAMES DGreat customer service.
Dallin NExtremely helpful employee. He was overwhelmed by customers because he was working alone, poor decision by management! But he worked through the line quickly and got everyone the help they needed. Offered insurance and made sure our order was correct
Leslie HWheel strap on auto transport trailer was broke
Timothy KI got to the store late after closing. I called the store and the gentleman there said he would wait for me. Which he did and it was a great help to me. I was in and out in ten minutes. A great experience for me
JEREMIAH KThe guy in St. George was 100% outstanding! Very personable and outgoing. The type of person that the public likes to deal with. He made it a very pleasant experience. Five stars!
COURTNEY TCredit for unused blankets would be a great customer renter relationship. Need to look at compensation for bringing trailer back due to shortages in this location. Wasn't worth the extra expense in fuel to pull the trailer. The extra stress and responsibilities of pulling a large trailer with a large truck. Many many miles of experience driving an 18 wheeler and this was very similar. Dont.mind helping, didn't realize how big the trailer was and the added costs pulling it. All equipment was relatively new and very clean good job. UHAUL always have great equipment....thank you.
KEVIN BVery friendly service. Easy pick-up and easy return. And they are open on Sundays, which is a rarity in St. George, Utah! I will certainly use again.
LEETON LDrop off was a breeze!
ALISON BKeep up the great work.
Marsha TGreat customer service!
CATHERINE SNeed a little more information on the equipment operational features.
WAYNE Myou guys are great!
MICHAEL JThey went above and beyond for us, even coming back to help us after closing. Incredibly friendly, service oriented and went out of their way to ensure the best pricing for us. I highly recommend them.
FREDY RJames and Carol were great! James backed up the trailer for us, and Carol was a big help sharing with us about our new home town! Sunday hours were helpful!
MATTHEW AThe people were very helpful and easy to work with. Pick up and drop off were a breeze and made the whole experience worth it. The cost is very reasonable also
EARL SThe customer service provided by Cameron was awesome and the rental was great. Keep up the fantastic work!!!
JOHN NI wanted the trailer for a one-way trip and they made me bring it back to their location costing me 2 extra days of rent
CARL CPersonnel did a great job connecting the trailer to my car, and making sure it was secure and operating properly.
DAVID PVery helpful in everyway to get us in and out and the right equipment. The price to rent the equipment was very reasonable.
JEFFREY MI did the drop off after hours, so the questions above are not relevant as I didnt meet with any personnel
DANIEL IHave more equipment and tools available.
RANDY JLeft middle tail light was out
RICHARD KQuick and easy rental!
MATTHEW EThe employees are fantastic! However, the UHAUL website does not work. When you enter your birthdate year, it says 2025, and it will not change! I spent 30 minutes putting in my Drivers license and info and then could not finish it Also, the photos I had to take of the trailer before leaving would not work properly. I was told I could drop it off at the EPIC stage where I was going... After I arrived, I was told I had to take it 2 miles away...but that was a lie as it was 15 minutes away in a bad part of town. I am a single woman and did not feel safe there. I was lied to, etc... when I got to 3UUU, there were NO MEN to help take the trailer OFF my truck. THE WOMAN employee was very nice!! I had to go to the HOTEL next door and find a man to help us!! UHAUL IS AWFUL, and I will NEVER recommend or use them again. If I can find another trailer to rent, I deserve a refund for all the time spent on the website and all the STRESS. UHAUL makes enough money to have a working website!.
NANCY SThanks so much!
DESHINA NYall did great !
JERRY LNo improvement needed, I recommended a fr I end also. The only thing is the price I didn't drive 30 miles and was charged full price. Plus the gas was above what I needed to do.
DEANNA FStaff was very accommodating and actually helped hook up the trailer. Uhaul's motorcycle trailer is a fantastic trailer. This is the second time I I have rented one and will rent again! Only suggestion is to allow the trailer to be dropped off at another location. I'd like to rent the trailer to haul my motorcycle to northern Utah for a week. I hate paying for a week's rental when I'd only use the trailer to haul it up there and again 7 days later to haul it back.
KENNETH C