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DASHAWN T
Customer Reviews for Stack & Store Mini Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Went to pick up my truck thru the app the app kept kicking me out finally got the app to work. I ordered a hand cart with my truck. The hand cart was not in the truck. I called uhaul the person found another place that had a hand cart that was close. Drove to that place and it was closed. So I called again and the person said that I had already been refunded for the $7 for the hand cart and $50 to travel out of my way to the other place that was closed. By this time uhaul had waste 1hour of my time and I don't have a hand cart to complete my work. The person I was talking to said they would reduce the charge to .79 per mile. Still have no hand cart. So I had to go to home depot to rent one for $25 not $7 that i was refunded. This hole experience was terrible all of your employees failed at every turn everything was wrong and I was late getting to work because you all fail miserably. Next time I need a rental uhaul will be at the bottom of my list even if I have to pay more. What a horrible experience this was. Never again!
Shawn SThe ladies that helped us pick up and return were awesome, great customer service, everything went smoothly.
FRANK STruck has a strong gas odder before I took the gas cap off also Truck rides like it is a coddle stone road other than that it was all good
Theresa mTHE "SERVICE TIRE" LIGHT CAME ON 10 MINUTES ON THE TRIP, GIVING ME WORRY THE WHOLE TRIP
KEITH DEase of rental process. Helpful staff.
Steven CService was the best.
Gerald SThe lady I rented the trailer from was friendly and helpful.
Paul SGreat Service
Scott BTruck was clean but had the feel when i drove it that it could break down at any moment.
scott bMs. Thalia, Brittney, and Savannah are AMAZING! The Stack & Store location is immaculately kept and ran by these women. The store, units/halls, vehicles/equipment and even the bathroom. I believe they are the primary reason the Stack & Store in HdG is a top preferred location and seems to be over 90% filled. There aren’t many places I feel “good” about doing business with nowadays with inflation, supposed “Covid” tax still be added, and overall poor customer service. However, the Stack & Store Mini Storage & U-Haul in Havre de Grace, Md, led by Thalia Tiews, is an industry leader and standard bearer for all in the area! Thanks ladies.
Vincent AN/A
Robert BThe whole process was quick and easy. The service reps were very helpful.
Debra SIt’s all good
DENISE WKeep up the good work and friendly customer service!
Jason TThelia was very professional, courteous and accommodating.....RATES were OUTRAGEOUS
mary dI was able to quickly drop off the trailer with no issues.
Scott HSame as stated above
FELICIA LEasy pick up and drop off
LEON LThe lady who waited on us was very pleasant and helpful. Thank you.
Paul SGreat customer service. Easy rental n drop off
Natrice BI needed a motorcycle hauler and I could not reserve one on the site. When I picked up my trailer I got just a standard trailer even though they had bike haulers. I was told that they could not be used for one way rentals. There should be an option on the website to reserve a motorcycle hauler.
Adam RNothing
Henry NVery good Costomer service
Henry NTrailer is solid. Rails all around make it safe and stable. Easy to work with.
JOHN HThe customer service rep at this location was awesome! She explained everything in detail and assisted me with coupling the trailer. 5 star service!
Allen DThe staff was polite and professional. I have moved for years throughout my life and this is by far the organization that is the top of the U-Haul process.
James HThe employees were very pleasant and courteous. I would recommend thst site to anyone. They customer service that they provided wss impeccable
Samuel HThe 2 ladies who greeted me at the front counter proved that it is possible to be both friendly and professional. They worked well as a team and quickly & efficiently processed my rental. They explained information about use of the rental truck that I have never had explained before in 4 other rentals at other locations.
Frederick vVery good service very friendly
sherrod fSame as above comments.
Steve BPeople at the desk were great
Jerry BBad website, charged extra on my credit card. When I dropped off the trailer the person did not enter it returned and had to contact uhaul to get it straightened out. Not Happy
John GThe truck was clean and ran well, the lady who rented the truck friendly and helpful, and the after hours check in easy. Stress free experience.
THALIA TYou have to 100% improve your booking and location pickup logistics. You quoted one location and I had to drive 15 miles out of my way to eventually pick up the trailer. The pickup location was not at fault, but this system must improve. Zero confidence when I go on the website and pick a location. It's never honored.
NICHOLAS PNothing. Was great experience
Jeffrey Kthe staff was vry helpful and friendly
renelda dGreat across the board. Easiest rental experience I’ve ever had!!
STEVEN MAll of the ladies at this location are beautiful, always willing to help in anyway they can , And so polite as well, This is the only location I will ever use
Ophelia MIt was closed but there was a slot to leave the keys. Awesome
jerry jBrittany was the absolute best for customer service at this location. No improvements are needed! Very satisfied with this experience! Excellent service all around!
Robin BCustomer Service Rep Thalia was very helpful and knowledgeable about your services. She is a credit to your organization.
Dennis FI was told (when I went to pick up the rental) by employees at your Havre de Grace location that we were not going to be able to drop off the truck in Sterling, VA (the location we had reserved 2 weeks prior) ...that we had to choose a different location. All 3 options they gave me were in Maryland...a minimum of an hour away (2 hours round trip) from Sterling, VA. They told me there wasn't anything they could do to help me drop the uhaul truck closer to Sterling but that I should just keep calling. After a good bit of time of me trying to get hold of any uhaul location in Sterling, VA and Chantilly, VA, my husband called 1-800-UHAUL where they told him that Sterling, VA was where we were registered to drop off...no problem. I wasted an hour in the Havre de Grace office stressing about where we were going to drop off all for nothing! My blood pressure was through the roof after dealing with that office....for no reason at all as it turned out
Joseph LThe customer support representative was first rate.
Brian DVery nice facility, great service!
Jean HThe employee were very helpful with all my questions and my needs very nice and friendly
James JExcellent placement of the vehicle to make it easy to pull out. Suggest you let the customer know where to drop the vehicle off (if in front of the store is ok or if you want it backed in, etc). Backing in was difficult, but pulling in forward would have cut off the flow of traffic in the parking lot.
David G