Customer did not leave a comment.TROY M.
Customer Reviews for Stack & Store Mini Storage LLC
(U-Haul Neighborhood Dealer)
Bel Air, MD 21014
(Us Rt 1 - Next to Plaza Ford)
Services at this Location:
- Mon-Fri: 9 am - 5 pm
- Sat: 9 am - 4 pm
- Sun: Closed
Special Operating Hours
- 5/17/2021: 10:30 am - 5:00 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.RAYMOND A.
Customer did not leave a comment.GARY B.
When a customer selects a specific location to pick up that's where the truck should be. They should not have to drive out of the way almost an hour to pick up the truck. It's really crappy service on U-hauls part. And what makes matters worse is I made the reservation a month ago....I will NEVER use U-haul again. The original pick up location was 7280 B&A Blvd Glen Burnie, MD 21061.NICOLE B.
Mike was very helpful and flexible.BEATRIZ M.
After hours drop offDOUGLAS M.
Customer did not leave a comment.PAUL L.
Customer did not leave a comment.s657894764784 S.
Customer did not leave a comment.IVAN L.
Customer did not leave a comment.JUSTIN J.
Customer did not leave a comment.Erica S.
Customer did not leave a comment.KEITH W.
Customer did not leave a comment.Bill B.
Customer did not leave a comment.MICHELE B.
The truck was in horrible co edition smelled like pee on the inside. Truck drove horrible something was wrong with alignment or steering truck was all over the road almost got in multiple accidents. KShalamar H.
Customer did not leave a comment.Steven F.
Customer did not leave a comment.Kathleen G.
Customer did not leave a comment.Mayor T.
The equipment I rented worked perfectly well, except it was a full day of driving through rain and the trailer had a small leak somewhere near the front of the box. No of our things got very wet, thankfully!Louis M.
I ordered my truck from one location, checked in online the day before, but I was sent to another location. This put us back 30 minutes! The guy that did help us though was very courteous and had everything ready to go. The truck was very nice and we didn't need the pads, but I appreciated that they were clean.Stephanie E.
Customer did not leave a comment.Angela H.
Everything was great.Rebecca A.
representative was ahead of everything making the pickup very quick and easy, (3 mins)RONALD L.
Mike was wonderful and very helpful. Definitely would recommend this location to friends and/or family....Michelle G.
Customer did not leave a comment.JERRY J.
Customer did not leave a comment.STEPHEN G.
Service was great. Everyone and everything was great. Nothing to recommend at this time. Thanksramona H.
The cab was dirty. And the people I dealt with were unfriendly - pick up and return. The truck ran well and did the job but you cannot undo a bad first impression!Gina S.
Customer did not leave a comment.Jesus O.
Customer did not leave a comment.SEAN F.
The "in-person" service and the equipment quality was top-notch but the reservation process is a complete mess. The "reservation" does not actually reserve requested equipment. Attempting to confirm the availability of my "reserved" equipment required talking to three different people who all gave me different instructions and information. I will prioritize UHaul competitors (such as Penske) until UHaul modernizes their reservation process. I like UHaul and I wish I could keep coming back but the lack of a dependable reservation is too nerve-wracking to tolerate when I am trying to get my possessions moved out of a property in a scheduled manner.Justin P.
Customer did not leave a comment.Kelly M.
Mike the service person was outstanding. His knowledge of the equipment and its capabilities and capacity were very impressive. The station the truck was returned to was equally pain free we were in and out quickly with a great attitude towards customer servicemichael C.
Customer did not leave a comment.Ronald P.
Customer did not leave a comment.Richard R.
Customer did not leave a comment.Youssef H.
Customer did not leave a comment.Terri A.
Hard to find -- Google Maps brought to wrong location.James S.
Customer did not leave a comment.shawn K.
Customer did not leave a comment.Barry B.
Great customer service, was very helpful. The trip went without any snags.kimberly S.
Customer did not leave a comment.brandon M.
Great and friendly service!Connor R.
Customer did not leave a comment.Carter W.
Customer did not leave a comment.David E.
Very efficient, friendly, and helpful!Deborah F.
Customer did not leave a comment.Garland L.
Customer did not leave a comment.Mark H.
Customer did not leave a comment.Stephan T.
Customer did not leave a comment.jane W.
Well done............appreciate the info, details and supportMichael D.
Customer did not leave a comment.Deborah F.
Customer did not leave a comment.Jason B.
Customer did not leave a comment.lisa N.
Customer did not leave a comment.michael R.
Customer did not leave a comment.BRADLEY K.
Customer did not leave a comment.Gregory S.
This location has always been an A+David T.
Customer did not leave a comment.Linda G.
Customer did not leave a comment.John J.
You need to add a preference for cruise control enabled trucks. Mine did not have cc and it made the drive to GA a bit uncomfortable.MARCO C.
Customer did not leave a comment.susan W.
Customer did not leave a comment.Gregory G.
Customer did not leave a comment.Carl R.
I had expected to be provided a truck that had a full tank of gas. There was only a quarter tank ( is that about 8 gallons???) I couldn't even get out of the state. VERY disappointing. With no real clue haw to safely calculate how much gas to put in, I filled up the tank. That was 22 gal of 89 at $2.00 per gal. When I dropped the vehicle off, there was over half a tank.. I felt like I had been cheated. If the tank had been full when I got it, I would only have had to put in what I actually used. Instead I lost about $20 dollars. No, I was not happy at all. with how you handled that situationl..Linda P.
Customer did not leave a comment.James D.
Customer did not leave a comment.Michael B.
Customer did not leave a comment.donald A.
Customer did not leave a comment.Brett B.
Rented Uhaul vehicles from this location on several previous occasions. Always a pleasure to deal with, customer focus , timely counter service and through contract/ vehicle explanations. Hats off to this Belair location.Larry M.
Honestly, the service and professionalism at this location was excellent!Russell T.
Customer did not leave a comment.Amar H.
Customer did not leave a comment.Lois P.
Customer did not leave a comment.Barry M.
Your 24/7 hold/assistance policy sucks! The stack and storage facility was not open until 9 am. They closed Monday at 6pm. Once they closed they were unable to accept any changes to my reservation, which is the opposite of what I was told by U-Haul. Once the facility is closed, no changes can be made! The owners of the stack and store location where I rented my U-Haul were amazing, and beyond kind.Meredith F.
See same comments above. Poor overall experienceJoshua M.
Customer did not leave a comment.George S.
Customer did not leave a comment.RAYMOND B.
Customer did not leave a comment.Claudia L.
Customer did not leave a comment.Zachary Z.
Very friendly people and definitely are on point with their service!Christopher K.
Customer did not leave a comment.Rhett W.
Customer did not leave a comment.Patrick E.
The gentleman was professional, helpful and safety was his main concern. He checked all lights before allowing us to leave.Terri B.
Customer did not leave a comment.Anibal G.
Customer did not leave a comment.Rodney A.
Can't think of anything. Rental was easy and smooth.jeff T.
Nothing I can think of. All was good. Truck was great.Virgil P.
If U-haul is requiring customers to have smart phones with WEB access, that should be made clear on the national website. Why not supply your franchisees with scanners for scanning licenses.Rodney D.
Do you haul representative at the location in Bel Air was excellent. He took care of me and helped me in anyway I needed help.ron K.
Great serviceJesse P.
Everything was good rental service and trailer tow was really good only one problem that we had was rain water leaks tru roof back door we had flooring for our house and three boxes got wet also ceiling fan box was really wet so we lost couple hundred bucks in goods ?? I hope that gets repaired soon cause other people get stuff wet as wellted S.
Nothing, everything was a great experience, no problems.john O.
Great experience!Pamela B.
Customer did not leave a comment.Greg L.
Customer did not leave a comment.R Kevin H.
Customer did not leave a comment.Kuo-Chen W.
Once again fantastic. By the time I had parked it, the gentleman was unhooking the trailer, chocking it and letting me know he had me on his screen. He informed me he could email me the receipt allowing me to leave quickly. BEST CUSTOMER SERVICE EVERdouglas T.
Customer did not leave a comment.RAY S.