Customer Reviews for Standard Repair Co

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Standard Repair Co

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Patricia D.
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Customer did not leave a comment.

richard A.
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The woman I talked to whose name was Brenda was a very kind and helpful person... great experience

andrew C.
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Customer did not leave a comment.

Gretchen C.
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Customer did not leave a comment.

Mentar D.
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Why nobody at uhaul is wearing masks. I think should be mandatory for all employees and customers. Regards Mentar Duka

james S.
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Customer did not leave a comment.

henry S.
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Customer did not leave a comment.

CHARLES T.
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Most of all, the directions to the pick up location, taken from the U-Haul web site were terrible! We went 10 miles out of our way to get the truck. I never received a "confirmation" email and had to repeatedly call U-Haul to get information I needed. We drove past several U-Haul distributers on our way to get our truck ?! It was un-clear to me how to use the after hours drop off app, so I waited 'till the business was open to drop off. Seems to me that this ordeal should have been much easier than it was. I was told at pick up that the truck had been checked in with a full fuel tank, but when I drove away, the fuel gage read just over 3/4, not a huge deal, but just added to my frustration. The woman at pick up was however wonderful to deal with and understood our frustration. A world wide company being in business for so long should have it's "stuff" together much better than this !!!

Patricia C.
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Every thing was great. We did most of the order on line but the woman at the office let us know she was available if we needed anything.

IRENE T.
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Customer did not leave a comment.

joel S.
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I would have rather my trailer been at the location it was supposed to be. 3 miles from my house.. When I got there it became clear Uhaul had failed to get me a trailer. I had to drive an hour to find this location.

KATELYN D.
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Customer did not leave a comment.

Andrew M.
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Brenda was very helpful & friendly. She made renting a U-Haul a whole lot easier.

donald W.
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Got lots of emails from uhaul asking to do online prep for picking up the truck but each time, it said I had done it. So making that easier would be helpful. And in the end using the clerk at the location was far more efficient than doing it online.

Mark M.
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24 hour drop off is very convenient. easy lot to maneuver trailer around.

Brendan D.
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The online reservation took over 30 minutes to endure.

Thomas S.
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lady behind counter is the reason i will be back

Elias P.
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Pretty convenient. If anything, identifying it as a UHAUL location and finding things such as the key drop were a little difficult, but not terribly so. This is presumably due to its function as a uhaul location being strictly secondary to its main business.

Lew A.
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Great service.

Philip H.
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The lady running the show was fantastic.

pat B.
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Customer did not leave a comment.

Fabiola R.
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Customer did not leave a comment.

Elisa M.
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Customer did not leave a comment.

Colin M.
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Customer did not leave a comment.

Michael S.
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Nothing. Excellent experience!

Robert F.
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My reservation was changed without being asked. Different pick up location and smaller truck than I was led to believe was available, no furniture pads which I had ordered, etc. For the second time, the online, phone checkin did not work. Drop off time was changed without being asked and the changes led to starting my move an hour later and the truck being returned an hour later.

jay K.
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Service was great Nick was very helpful and handled everything quickly. I would definitely recommend their service to friends and family.

JAMES Z.
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Best equipment/vehicle rental experience That I have ever had.

Joseph P.
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Charged my credit card 44 dollars extra, 2 days after. Not happy.

MICHAEL W.
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Customer did not leave a comment.

Paul J.
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Person on site was very helpful

BENJAMIN C.
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Clean parking lot. Security cameras safe.

PAUL L.
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Customer did not leave a comment.

Jennifer S.
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Customer did not leave a comment.

Mitchell B.
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When the reservation was made, it was made for a 5 x 8 trailer. I was called that none were available, but that a larger unit was available. I was told that I would be charged the rate of the smaller unit. I now have a $100 charge for a trailer. The cost was to be $39.

Karen O.
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Customer did not leave a comment.

Charles W.
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Very good customer service.

david M.
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Customer did not leave a comment.

Francis N.
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The store manager was very professional and helpful.

Wayne L.
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I am appalled that 1/4 tank of gas would cost $42.50. Frankly that is an outrage. At the time I tried to return the vehicle, approx. 11:30 PM, there were no service stations open; thus I could not put in the necessary fuel. It found it very difficult to find the location for the drop off and no key deposit box was evident, as there were no lights on at the location.

MATT C.
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The pick up time was scheduled for 8 am. The worker didnt get there until 8:30 and then didnt know how to work the computer system to give me the truck. Left there around 9 when i wAs suppose to have the truck at 8 am. Also wrongfully charged me insurance and never even asked me if i wanted it. Which i did not. Very poor experience

Donald H.
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I didn't see any uhaul boxes or tape or other uhaul merchandise there to buy or rent other than vehicles.

Mark M.
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Very slow checkout, took over 1/2 an hour. Problems with the computer. Van was fairly clean but smelled. Booked an appliance dolly that online said they had. Did not have one and neither did the other 2 uhaul rental places on the same street. Need to keep better inventory on hand as far as extras go. The guy helping me was doing his best and was very apologetic for not having the Dollie. Overall it wasn't a terrible experience but could be much better.

Thomas M.
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Customer did not leave a comment.

Janet A.
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Customer did not leave a comment.

Michele P.
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Excellent service!

Matthew C.
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I would prefer to drop off the truck with an actual U-Haul representative rather than just leaving the key and contract in a key drop box. Who's to say that individual the next day doesn't take the truck for an afternoon drive, rack the miles up, and then charge me extra without anyone knowing? Your system of pickups and drop offs is really poor.

Roberta L.
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Customer did not leave a comment.

lindsey D.
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Customer did not leave a comment.

Tristan F.
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Personnel training - employee did not know login info; no physical contract copy issued or signed - online copy sent and from arrival at rental location to departure took over 30 minutes

Thomas K.
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Customer did not leave a comment.

JASON F.
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Customer did not leave a comment.

Patricia L.
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Customer did not leave a comment.

Barbara P.
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Customer did not leave a comment.

Jacob P.
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Customer did not leave a comment.

daryl D.
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They did not have a wire extension, and instead of helping me out by calling another uhaul, where there are 4 in my town, he told me to go buy one. I had to take it upon myself to call other stores, and drive to the location with no lights. It added 1.5 hours to my day.

Gabriel K.
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I was hoping this review was more about uhaul as a company rather than the location of the rental pick up location. No issues with the location, HOWEVER I will NEVER use Uahul again nor will I ever have a good thing to say about the company or any of the customer service representatives I have spoke to over the past 2 days. I was double billed. 497.00 and 467.00 about 12 days apart. First time I called I was told to look at my contract and leave a review! REALLY! I had no availability to my money for 3 days at this point because the 2nd debit that was "in process" was over the weekend leaving me with no available cash in my acct. I called back again to speak to a different CSR and was told she saw the error and was completing the necessary paperwork to get my refund and sending it as an urgent matter and we should be getting a phone call or email re: the matter. My husband then gets a phone call from a man that does not identify himself at all and asks him what he's complaining about. My husband told him my wife has spoken to someone already (works in a field that he can't just sit on the phone and I had already spent an hour reporting our issue) and that we were waiting for a refund. This person notates this has been resolved. I call again Tuesday morning (this will be the 4th day we have no access to our money due to this debit in process that is an error) I am told that they can't transfer me to a manager and I have to wait for a call back from a area field manager. The same position of the man who was so unprofessional and did not take care of anything the day before when he called my husband. Current status - STILL WAITING for a phone call back and still am out 497.00. I'm hoping maybe this review will get me a call back from a company that so desperately wants you to leave one, so that my situation doesn't happen to someone else. Go find another company to use is my recommendation.

nancy S.
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The person who answers the phone when you call to make a reservation, needs to know what she is talking about. It was not at this location that I called to rent it, you get people from some other state, not good

steven P.
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Customer did not leave a comment.

manuel R.
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just keep doing your best

STEPHEN B.
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Your prices For one way to Maine are ridiculously high . I am done with U-Haul When people get in a jam you stick it up their ass that's what u-Haul does - A company you can count on

Marie O.
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Did not go into the store

JOHN V.
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Had to drive 20+ miles for drop off which seemed far.

Kate G.
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Customer did not leave a comment.

BILL M.
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Customer did not leave a comment.

JoAnn W.
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Nice people

Clay G.
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Customer did not leave a comment.

HUNTER S.
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Manager was unhelpful to employees

Melanie B.
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Customer did not leave a comment.

Ellen M.
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Staff was very helpful.

gail R.
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Customer did not leave a comment.

robert S.
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Nothing needs improvement. Service and equipment were excellent. Nick was great and service friendly.

Norman I.
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As a non-smoker, it was not pleasant that the cab had been heavily smoked in.

Michael M.
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The rental process was easy. The truck was clean and the drop off went smoothly. The bill was sent through email which was convenient. I was charged the wrong price and I did have to call 3 times to get the correct price. They figured out I was charged for two days by mistake and my price was corrected. I would rent from this location again!

Douglas H.
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You need to do a better job of having reserved items where they are supposed to be. Not well maybe or maybe you have to drive anouther 30 miles to pick it up and nobody knows anything

WILLIAM K.
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Provide clear instructions for exactly what to do when you drop off a trailer. I dropped off on a weekend when the location was not open.

Cheryl M.
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Easy on and off the highway for drop off.

James F.
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Pickup location was excellent! U-Haul central was not... the folks at Standard Repair were extremely helpful tracking down my equipment when U-Haul failed to ensure the right items were there for me. I HIGHLY recommend calling ahead to make sure your equipment will be available!

john L.
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Customer did not leave a comment.

George J.
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Customer did not leave a comment.

maureen O.
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tell them to put gas in or you will overcharge them for more gas than they used . thats what they did to me. I drove 20 miles they charged me 40 worth of gas

David G.
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Customer did not leave a comment.

James D.
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Nothing bad to say. This woman was great. She had the trailer ready to go, installed it on my truck and I was on my way. GOOD JOB.

Brad G.
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Jamie was extremely helpful and very friendly. The shop was particularly clean, orderly and well maintained. I will return to Standard next time I need a UHaul, and I will recommend it to others.

paul L.
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Customer did not leave a comment.

Paul S.
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Customer did not leave a comment.

Joseph L.
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Customer did not leave a comment.

RUSSELL F.
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This location was good and I can recommend it. My reserving location I called ahead of time to be sure they would be open and was told yes only to find out that they were not open the morning of the planned pick up....ouch! I had to scramble to find an available trailer at the last minute and ultimately drive 60 miles round trip to pick it up.... Drop off went well in Vermont as well

PETER M.
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Customer did not leave a comment.

Colon W.
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I had to sweep the truck out. The tank was on empty. We had to travel to a different location to pick up furniture pads and the appliance dolly was not available at all. We did the advanced reservation and it took over 1 and a half hours to complete our transaction. We also received an e-mail confirmation letting us know that our supplies was guaranteed to be on sight, they were not. Both our pick up location and drop off location was changed from our original on line request.

ALLISON V.
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very slow service.

RONALD A.
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I picked up the trailer which looked okay. After loading the car I discovered that the left rear tire was flat. It had a nail in it that was leaking air quite fast. I tried calling the local shop and got no answer at 3PM! I called your 800 number and after 1.5 hours it was repaired.

STEPHEN N.
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On-line ordering seemed to mean that we could not choose our own pick-up and drop-off times.

Jim W.
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No one was there during the day to explain the issues to. Dropped keys in box at 12:30 Pm Saturday. Also this was not the location I chose to drop off at.

Jeffrey B.
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Customer did not leave a comment.

ELISABETH B.
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The trailer was not at the location where I reserved it, making us drive 40 miles out of our way. The customer service at this location was good, but the trailer had not been swept and cleaned when we picked it up.

anita S.
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The folks at Standard are always very helpful and accommodating. The equipment is well maintained, and they always have it ready and waiting for me when I make a reservation.

Karen B.
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Told one price, when I got to drop-off location, told another price.

Chris S.
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Customer did not leave a comment.

Kenneth S.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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