Customer Reviews for Stanley Automotive

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Stanley Automotive

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Robert P. on

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The customer service attendant was unsuccessful in correcting a U-HAUL error which in turn caused additional fees that weren't truly accrued. Therefore causing me to have to pay over triple what my rental shouldve costed.

Todd H. on

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CHRIS P. on

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I relieve believe it couldn't better

george M. on

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They tried giving me a trailer with a flat tire things on the truck were good except for passenger door wouldn’t open from outside wipers needed replaced one of the 12 V power outlets didn’t work They made me wait for hours for another trailer instead of just switching out tires with another trailer that was there and they said I was going to get a discount and I wound up paying a lot more than I thought. Ironically I called the guy the day before to make sure the units were checked out ... he said they were

angel L. on

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harold H. on

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Matt S. on

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Aaron Q. on

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Daniel F. on

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Sheila J. on

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Charles C. on

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My reservation was at 10, I stood in the cold rain for over an hour waiting on the website to give me the lock box key, I took the uhaul back with double the gas in it that I started with, and on time, and cleaned out. I was charged a $30 cleaning fee because he said he found a cigarette butt on the back bumper ( I don’t smoke, that could have been anyone ) Then he couldn’t tell me why there was extra $5 fee.

dwayne K. on

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Steven W. on

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Randy S. on

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I refueled yet you still charged for gas. That’s an extremely subjective judgement based on a floating needle. Not happy about that.

Bryce B. on

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Joseph K. on

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The team at this location were very helpful in processing my drop off. They are professional and organized. I will use this location again.

Bryan R. on

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Joseph K. on

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John W. on

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My experience renting a truck this time was an absolute nightmare… Truck was not where it was supposed to be the first day that I needed it when I went to the second location where the truck was they were closed I could not get my truck it cost me an extra day I had to take a day of work off that cost me money in the second day we come to get our truck at the location we are told and it wasn’t there again it was at the other location again! Cost us more time cost me more money I am a very angry upset customer I will be ssaying a lot of negative things about U-Haul if this matter is not taken up by someone and I am made happy...worst experience I’ve ever had moving ...very angry at U-Haul!

CHRISTOPHER M. on

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Kathleen S. on

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Jill M. on

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RANDALL W. on

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Alexander G. on

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I just dropped off the truck

Richard B. on

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Edward N. on

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ted S. on

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could not have received better service, This guy did a gr4eat job.

Harold C. on

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Joan W. on

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Staff was nice and helpful!

MICHAEL P. on

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Scott S. on

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Dionne D. on

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Have instructions on use since vehicles are different on location of wipers, brakes etc

Phairlever L. on

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toni P. on

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Ken B. on

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Had to drive 25 miles to pick up a truck when it should've been 2 miles from my house

George B. on

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LINDA D. on

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Francisco M. on

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david T. on

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rodney S. on

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This was not a convenient location for me. Had to pick truck up at one location and dolly at another

ashley I. on

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Michelle S. on

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MICHELLE S. on

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HAROLD L. on

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Drop off location was in and excellent location for returning the truck.

Edward L C. on

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Same comment as above.

ELAINE D. on

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The truck was quite dirty inside. Also, I'm not sure why I was sent to this location. I had asked to pick up the truck in Gastonia, NC and this location was really out of the way.

Ernestine S. on

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The location was closed so we did not meet any personnel. Easy to locate.

Linda W. on

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MARIE V. on

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Derek and Shawn were very very helpful. When I had a little problem with the wire assembly on my Tahoe, they went above and beyond the call of duty to figure out why it was not working. Great guys!

ROBERT D. on

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Customer service could have been better. The mechanics clearly wanted to get back to working on the car instead of helping me.

Rick C. on

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Troy S. on

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More than one worker on saturday morning.

NANCY G. on

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friedhelm I. on

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ANN G. on

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ELISA B. on

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staff was friendly and helpful

JENNIFER A. on

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They did not have the furniture dolly that was reserved when I placed my reservation. This make my move much more difficult.

SAMUEL H. on

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On the trip the thermostat overheated. Upon slowing down it returned to ok temp. Reported to point of destination.

ISAAC H. on

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I got a coment from the rep "your lucky I have your deposit, I took it outta my own pocket" never asked who I was or to see I'd to make sure I was the correct person to be picking up the deposit... They were all looking like a greese bum as well....

MARK B. on

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Site was closed when we returned,however they checked in AV the next morning without any problems

LLOYD F. on

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GREGORY A. on

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I had ordered furniture pads on line. when I arrived for pick-up the man says he doesn't have any. I asked where we could get some. He says well you can call other dealers If you want, The truck was parked on a sloped grassy area. I check around the truck and trailer and all looked well. After pulling away onto the main road the gas gauge went from 1/4 to 1/8. after the fact this was location that was not convinent for me inthe fist place. 15 miles from my home, when the others are within 5 miles.

STEPHENIE G. on

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the location was fine it's just that it was changed from my original booking and was 15 miles further away than anticipated!

CARMEN L. on

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CONNIE C. on

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WILLIAM F. on

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Brian F. on

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Arley C. on

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The original bill was up charged for items I did not order. The person in charge did not know how to remove them. He spent 20 minutes on the phone to uhaul support to figure out how to prepare a proper bill. The equipment was in poor condition. The person in charge said he didn;t have anything to so with that. "Uhaul drops this stuff off and they maintain it. We just rent it. The chains were too long, the trailer did not have a jack stand. The equipment was buried behind a truck he was working on on a jack. Overall it took me 1 1.2 hours to pick up the trailer. Due to this experience I will rate Uhaul very poorly when asked.

ALTHEA G. on

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no cmments

Deborah P. on

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SHERRY C. on

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JOHN DOUGLAS B. on

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Veronica H. on

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VICTOR V. on

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KENNY R. on

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Only reason I left it there was because it was close to where I was dropping off my stuff. Not the prettiest of places, but convienet location. Was in the middle of the night so I didn't meet any staff.

JOSEPH K. on

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BILLY D. on

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JENNIFER E. on

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MICHAEL C. on

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