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David E
Customer Reviews for Stanley Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nice folks. Friendly and easy to work with. Quick and simple.
JOE LTrucked pulled to the right. Steering wheel is at a 90 degree angle while driving straight indicating a wheel alignment needed. Dangerous!
Virginia MSafe , Clean , Convenient and pleasant,
Jeff RThe service was great and the people there were very helpful, would highly recommend 5 STARS
Peter DPeople at Stanley Automotive are very friendly and go above and beyond to make sure you get what you need. Would definitely recommend them to someone looking for a uhaul.
Sherrill CSame as above. Thanks!
Peter wEveryone was great and friendly. Don't change a thing!
TASHANA MRented vehicle was brand new. Customer Service was great!
Tracy CVery friendly.
Travis JThe app to pick up & drop off are NOT USER FRIENDLY .. I will tell everyone I know how bad this customer service was ! Never again !
JEFFREY WNothing
Eddie NNothing that I see, as Alexis was very professional and curteous, and took care of my issues.
steve mY’all were great thanks so much
krystal kYou charges 39.99 for the first then 60$ for the second day I expect some money back.
Michael HVery friendly.
Ralph MWhen I picked up the truck the rental paper said it had a full tank of gas and only had 3/4 of a tank and at $4.50 a gallon that’s a lot of money I paid for that I didn’t use because I returned it for like I was supposed to
tim hThey were very helpful.
Billy EThis was a great location to rent from. They made the rental process quick and easy. The truck was clean and saved its purpose. Couldn’t ask for more
SADIE BFirst Lady I talk to was great, Great service, Second lady I talk to in charlotte, Completely terrible, very rude, didn’t care, I could rent truck or not, Try to get me to go way out of my way, didn’t want to look for something closer, I went 30 minutes out of my way, which caused me to drive 1 hour more, But over all I am satisfied? Thanks Uhaul,
James-Larry RI understand Stanley NC is stuck in times. But at some point your morality should kick in and fairness and human decency should come first. I HATE RACISM. Everybody should be treated equally. I pay just like a Caucasian person will, so my money is good enough to be taken but NOT respected and treated fairly. Well welcome to the South, only thing disgusting about it, racism.
Stephon MI have sent numerous emails that you have the wrong email address. Please take my email off your records
Michael SThey over changed me and when i called to ask questions about it i was told that they couldn't help me
ELENA BNice guy very helpful and accomidating
nancy tNone. Great experience
George MExtremely helpful. I had trouble with the online U-Haul check-in and the staff took care of everything.
Charles ETruck was parked in high grass and location appeared ran down
JOCELYN TTruck ran good and had an excellent A/C unit on a hot day!
JEFFREY SVery nice people very helpful
Christopher GThis particular location needs to have their equipment a little more accessible. I had to drive thr truck through an opening barely big enough for the truck to fit through. That's a recipe for disaster. My other complains are with the mobile check in process. It takes awhile with the verifying who you are. You should let the customer know that you are going to actually call the reference phone numbers given. People don't answer for phone numbers they don't know and it would be nice to be able to give those people a heads up the U-haul will be calling. Also if you could let us know up front the process is going to take 20+ minutes to get through that would be nice.
David SGreat customer service, and the lady that did the rental was super nice. I would recommend Stanley automi
TIMOTHY BRepresentative checked me in. Helped me back trailer into spot
Tedd SReservation date was incorrect. They had me scheduled for July 1 . Tow dolly that I was originally told could handle my 2013 Ford C-max was changed to a different tow transporter that cost more money.
PATRICIA SI rent from this location often. Very cool people. Especially Rachael, she is as sweet as can be. Always greets me with a beautiful smile. I love her personality and she is a beautiful lady. I highly recommend renting from this location, clean trucks, prompt service and a gorgeous women that will make you feel welcomed every time.
Stephon MExtremely helpful staff.
Kathryn ADrop off location was great helpful and very nice
John SThese guys are great! Easy pick up and drip drop off. No hassle.
Kelly WDerek sets up everything and is very helpful. Will be going again for my big move in a few months.
James DPlease make sure when we order supplies to help with the move that they are on the truck. We had no furniture pads and no dolly
Jadarian MVery courteous, very knowledgeable and friendly.
gary gThe customer service attendant was unsuccessful in correcting a U-HAUL error which in turn caused additional fees that weren't truly accrued. Therefore causing me to have to pay over triple what my rental shouldve costed.
Robert PI relieve believe it couldn't better
CHRIS PThey tried giving me a trailer with a flat tire things on the truck were good except for passenger door wouldn’t open from outside wipers needed replaced one of the 12 V power outlets didn’t work They made me wait for hours for another trailer instead of just switching out tires with another trailer that was there and they said I was going to get a discount and I wound up paying a lot more than I thought. Ironically I called the guy the day before to make sure the units were checked out ... he said they were
george mMy reservation was at 10, I stood in the cold rain for over an hour waiting on the website to give me the lock box key, I took the uhaul back with double the gas in it that I started with, and on time, and cleaned out. I was charged a $30 cleaning fee because he said he found a cigarette butt on the back bumper ( I don’t smoke, that could have been anyone ) Then he couldn’t tell me why there was extra $5 fee.
Charles CI refueled yet you still charged for gas. That’s an extremely subjective judgement based on a floating needle. Not happy about that.
Randy SThe team at this location were very helpful in processing my drop off. They are professional and organized. I will use this location again.
Joseph K