Everyone at Stanton Hardware was super. Went out of their way to give superior customer service.
PATRICK M
Customer Reviews for Stanton Hardware Corp
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Always great!! People very friendly and helpful. Would strongly recommend these folks to everyone. Thanks
L LThe lift gate got stuck opening and closing on this unit. Took a lot of effort to open and close. Needs service.
COSTANTINO RThe staff at this location was extremely knowledgeable, friendly and I love that it was a family owned business. They made you feel comfortable and secure in pick up and drop off. Highly recommend!
MONIQUE ACustomer service was outstanding! I would pick this location everytime over any others in the area.
SHANE DThe folks at this location went above and beyond the regular commitment of a U-haul dealer. Great service and Great people!!!!! Five star!!!
Chris WRenting from Stanton Hardware was the best, I'll be returning as they were quick and pleasant!
JOHN HThe staff was friendly and helpful. I was assisted to hook up the trailer so I felt safer using it.
DEBRA HStanton Hardware U-Haul location is the BEST!!
JAMES CAll good but got charged extra for coverage I rejected when picking up after keeping it an extra day they just snuck it in
Justin BI have rented and returned various rentals to this location and have had nothing but the best customer service. We had issues several months ago with the origination point on a one-way rental out of Indiana that we returned to this Michigan location and they stayed on it for several days until it was resolved. It's why we keep going back to this location for our rental needs.
DARIEN TFast and easy return great staff
TAMMY KMuch better location
RYAN WThey Went above and beyond and would recommend them to anyone
CHRISTOPHER SI have one complaint and that is I first had a reservation in Mt Pleasant, Mi and when I arrived to pick up cargo van it was no where in site and the previous holder did not return it. How was I suppose to know without being contacted? Then had to drive 30 mins out of my way to pick up in Stanton with very nice staff I will say but that is just ridiculous that there was no email or anything sent to me before pick up!
CHRISTINE LEasy rental both ways. Thank you
KEN MMy Uhaul wasn't clean but overall very satisfied with the vehicle and the staff
GERALD EAs long as I'm living in Lakeview, you folks will be getting all my business for rental needs.
BOBBY JService was excellent. I was able to pick up and return trailer in a timely manner. Staff were very polite and helpful.
Edward BTrailer brakes didn't work. After telling the store about it nothing was done to reimburse me.
dillon dThis is the second time I have used this drop off location and each time they have been knowledgeable and able to resolve issues that have come up. Last November they untangled snarled issues from the point of origination in Ohio so that we were properly charged. This time they accepted the truck when we turned it in and held it until someone in Indiana could be contacted to get the issues resolved described above in the rental pick-up location section. This location has been incredible in resolving issues and working to fix other locations' issues. Given that we have one more rental to do to finish our move from Indiana, we are seriously thinking of doing a round trip rental from this location instead of dealing with headaches from other pick up locations.
Darien TThe young woman was very nice, easy to talk to, knowledgeable about any questions I had regarding pricing and recommendations. Very smooth process.
BENJAMIN AGreat customer service From Stanton hardware
Larry PTransaction was flawless, equipment was reserved with the dolly rented already loaded up. Would rent from here again, super friendly staff!
Amanda GLocation was not an issue. The 5 plus hours sitting on the side of the road with nothing for many miles was. Your procedure for handling roadside services needs attention.
Renee CYou guys are fantastic!
Rita HNothing at all was satisfied with our service
THOMAS EOmg night and day experience! The lady who helped us was so sweet and kind! She made our whole day! I'd recommend this location even at the expense of an extra 30 min drive.
Nichole BVery friendly and fast services. Always a great group of people to do business with
May GWe try to rent a pull doll the haul dealer Ionia,MI. This a flower shop on steel st. They wouldn't rent it for 24 hours it had .It had to be back before they close for 44 .oo.if I wanted to bring it back the next day it was 89.00 .Then he got .really rude I rented a pull doll from stanton hardware stanton,MI.,and these people where vary helpful.,
DAVID MNothing. Great service! Great people!
Cody TThey lied to us about not filling up the gas. And then charged us $70 to refill when we have filled it over what we originally received the truck with. Poor customer service and very poor support. Would not recommend to others due to their customer support and false charges.
nicholas sEverything was great from beginning to end! Thankyou
Claud TCame in last minute and needed a trailer and they went out of there way to make sure I got what I needed. Very friendly people
Larry LOutstanding customer service, very congenial and informative people. Clean facility!
KENNETH JKevin at the drop off point knew exactly how to navigate around in the system to find all the changes in my contract and to sort out exactly what the charges were, given that I had not gotten any written or emailed confirmation or contracts.
Darien TBest drop off place ever ! Family run and you can tell it. They do a great job 100% 👍👍
Ron BWe were stopped by hi way patrol in Indiana because brake lights and turn signals stopped working - they were working when we picked up the trailer in Michigan
Rodger NI told them what I was looking for and when and they made it happen. Friendly and helpful.
Wally LVery friendly and very helpful for all your needs.
Eric BEverything was great! Had know problems and everything went well. I would'nt change a thing.
Dan EGreat place to rent trailer. People are very kind. Was very quick-15min processes and on my way. If I need it again I know where to come. Thank you very much-Jon
John MStanton Hardware is very efficient and professional yet warm to the customer.
Dorothy WI was incredibly happy with the service I received! Very friendly and helpful and got me on my way very quickly! It was the only U-Haul rental place open to pick up trailer on a Sunday! Nice!!!
Darlene WThe people at this location go above and beyond to help you. I've used them twice.
Dorothy WIt would be helpful to inform the customer of the ball size, and ideal tongue height of the trailer so they can aquire the proper hitch, or offer hitch rentals as well. The yard was a bit cramped, but worked well.
Eric FI rented the unit on Friday called the drop off location to find out when they opened on Saturday, Saturday morning I didn't even get out and there was a person right there to get ready to inspect it .
DAN B